The Grand by SkyCity

Hotels
8.8 (5337 reviews)
90 Federal Street , Auckland , nz

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Loud air conditioning

Categories

Cleanliness
7.91
Unfortunately the room was not as clean as it could have been. Some areas were quite dusty.
Service
9.38
The staff were very friendly, helpful, and accommodating to our needs. Their service was beyond expectation.
Location
9.42
Great location near the Sky Tower and harbor. Very good for sightseeing.
Room Quality
8.37
Rooms were comfortable with fantastic views. However, there were some concerns about lighting and noise.
Amenities
8.4
The hotel provided necessary amenities but had some issues like loud aircon.
Value for Money
8.86
Overall, worth the price considering the location and service, despite some issues.
Food and Beverage
8.91
Breakfast offered an unrivaled choice, adding value to the stay.
Overall Experience
9.18
A positive experience with intention to revisit, despite minor issues faced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:42

Property Description

Luxurious 5-Star Accommodation
The Grand by SkyCity offers stunning 5-star rooms and suites with breathtaking views of Auckland Harbour and the city skyline. Each room is elegantly designed, providing guests with a luxurious and comfortable stay.

World-Class Dining and Entertainment
Indulge in award-winning restaurants, a stylish bar, and a vibrant entertainment complex right at your doorstep. With a 24-hour casino, the iconic Sky Tower, and a plethora of dining options, guests can immerse themselves in the vibrant atmosphere of the SkyCity entertainment complex.

Relaxation and Wellness
Unwind at the fully equipped fitness centre with a heated lap pool, sauna, and spa pool. Pamper yourself at the luxurious East Day Spa with a range of rejuvenating treatments. Valet parking and free WiFi add convenience to your stay.

Experience luxury, entertainment, and relaxation at The Grand by SkyCity. Book your stay now for an unforgettable Auckland experience.

Important information:

Please note that The Grand by SkyCity requires a NZD $100 deposit per night booked payable by credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

You must show a valid photo ID and credit card upon check-in.

Please note that there is a 1.8% charge when you pay with a contactless and/or credit card.

Please note that the private parking is valet parking and is offered at an extra cost.

Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.8
Based on 5337 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
M
Michelle • couple • au
10
2026-07-18 • via Nuitee
L
Ladine • solo_traveller • nz
8
Nice - easy access to everything
Pros:

Our room was nice and clean, the bathroom was nice - also has bath tub. We booked here for our kids for the warm pool to enjoy and relax.

Cons:

Our bed was not very comfortable. Quite a small room. Not much of a view. Overall not very spacious. Staffs could also be more helpful.

2026-07-18 • via Nuitee
H
Haley • solo_traveller • au
10
Fantastic stay
Pros:

Fantastic location, kids loved the pool, staff were so lovley and it was super clean.

Cons:

Leaving to go back home.

2026-07-18 • via Nuitee
S
SIBYLLE • family_with_children • au
9
2026-07-18 • via Nuitee
R
Renee • solo_traveller • nz
10
Cons:

Front staff should had told us about parking under the skycity was Free x

2026-07-17 • via Nuitee
B
Beaumont • solo_traveller • nz
10
2026-07-17 • via Nuitee
L
Laura • couple • nz
10
Absolute Bliss
Pros:

Beautiful rooms amazing service had a ball at the casino

Cons:

No complaints

2026-07-17 • via Nuitee
J
Jo • couple • nz
7
Stay was fine. Staff were friendly
Pros:

Location

Cons:

Bathroom was dated and shower pressure average.
They should have more staff on at receptions for key check in and check out times. As long waits experienced at both.

2026-07-17 • via Nuitee
C
Carmen Grace • couple • nz
9
Nice place to stay.
Pros:

Near to the church, clean and quiet.

Cons:

We are not provided with water and staying for two nights has to pay parking ticket.

2026-07-16 • via Nuitee
S
Sanjay • couple • nz
10
Pros:

Very clean room and bed always comfortable

Cons:

leaving

2026-07-15 • via Nuitee
S
Sydney • couple • nz
10
2026-07-15 • via Nuitee
J
Julie • couple • au
9
Very happy with our stay.
Pros:

In the centre of the city. Bed very comfortable.

Cons:

Na

2026-07-15 • via Nuitee
S
Steve nz • solo_traveller • nz
4
Pros:

Outdoor smoking and seating area

Cons:

Small rooms no laundry in rooms no bath no microwave no kitchen in rooms

2026-07-15 • via Nuitee
G
Gago • solo_traveller • nz
8
2026-07-14 • via Nuitee
M
Michelle • solo_traveller • nz
8
Pros:

Pool was small but still fun for kids

2026-07-14 • via Nuitee
L
Leanne • couple • nz
10
2026-07-14 • via Nuitee
K
kassandra • couple • au
9
Pros:

Fabulous location and hotel , staff were amazing. So friendly and professional
Thank you

2026-07-13 • via Nuitee
A
Andrew • solo_traveller • nz
7
Pros:

Location

Cons:

The room was very small

2026-07-13 • via Nuitee
J
James • couple • nz
8
lovely, the location is brilliant close to shops so that saved it. Room was nice a clean! Beds even for a standard room
Pros:

Cleanliness

Cons:

Cleaners and valet parking men were lovely. reception need to smile a little more, or say hi. we see different ones all the time a few are nice (more the foreigner ones are friendlier than our European ones!) Breakfast was nowhere near as good as Cordis so we know to eat out. No gluten free savouries at the buffet breakfast we paid for.. wasted money on asking for gluten free bread and it came toasted but I know it was “stale”. I know gluten free. Not much of a selection for dine in too so we’d rather uber eats.

2026-07-13 • via Nuitee
C
Carmen • couple • nz
10
2026-07-13 • via Nuitee