The Grand by SkyCity

Hotels
8.8 (4824 reviews)
90 Federal Street , Auckland , nz

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Loud air conditioning

Categories

Cleanliness
7.91
Unfortunately the room was not as clean as it could have been. Some areas were quite dusty.
Service
9.38
The staff were very friendly, helpful, and accommodating to our needs. Their service was beyond expectation.
Location
9.42
Great location near the Sky Tower and harbor. Very good for sightseeing.
Room Quality
8.37
Rooms were comfortable with fantastic views. However, there were some concerns about lighting and noise.
Amenities
8.4
The hotel provided necessary amenities but had some issues like loud aircon.
Value for Money
8.86
Overall, worth the price considering the location and service, despite some issues.
Food and Beverage
8.91
Breakfast offered an unrivaled choice, adding value to the stay.
Overall Experience
9.18
A positive experience with intention to revisit, despite minor issues faced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:42

Property Description

Luxurious 5-Star Accommodation
The Grand by SkyCity offers stunning 5-star rooms and suites with breathtaking views of Auckland Harbour and the city skyline. Each room is elegantly designed, providing guests with a luxurious and comfortable stay.

World-Class Dining and Entertainment
Indulge in award-winning restaurants, a stylish bar, and a vibrant entertainment complex right at your doorstep. With a 24-hour casino, the iconic Sky Tower, and a plethora of dining options, guests can immerse themselves in the vibrant atmosphere of the SkyCity entertainment complex.

Relaxation and Wellness
Unwind at the fully equipped fitness centre with a heated lap pool, sauna, and spa pool. Pamper yourself at the luxurious East Day Spa with a range of rejuvenating treatments. Valet parking and free WiFi add convenience to your stay.

Experience luxury, entertainment, and relaxation at The Grand by SkyCity. Book your stay now for an unforgettable Auckland experience.

Important information:

Please note that The Grand by SkyCity requires a NZD $100 deposit per night booked payable by credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

You must show a valid photo ID and credit card upon check-in.

Please note that there is a 1.8% charge when you pay with a contactless and/or credit card.

Please note that the private parking is valet parking and is offered at an extra cost.

Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.8
Based on 4824 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
K
Kai & Runzhe • family_with_children • nz
10
Pros:

everything. will back again soon

Cons:

nothing

2026-04-03 • via Nuitee
B
Bianca • family_with_children • nz
10
2026-04-03 • via Nuitee
M
Moselen • couple • nz
10
Pros:

Lovely place to stay

2026-04-03 • via Nuitee
B
bruce • family_with_children • nz
10
Pros:

Location

Cons:

Nothing

2026-04-03 • via Nuitee
A
Aurore • couple • fr
10
Pros:

Rien à dire, propre, calme, sauna et grand couloir pur nager, en plein centre à côté de a tour

Cons:

Rien

2026-04-03 • via Nuitee
S
Stella • couple • nz
10
2026-04-02 • via Nuitee
M
Michael • couple • nz
10
Very lovely stay, staff were great & nice to deal with. Felt amazing & sad to leave
Pros:

It was well set up & everything was very clean

Cons:

No smoking area. But that is not really an issue as such

2026-04-02 • via Nuitee
B
Beth • couple • nz
7
Great location average room
Pros:

Location and the beds are comfortable

Cons:

The coffee machine was dirty and the room was noisy the first room has an adjoining door that we couldn’t lock

2026-04-01 • via Nuitee
S
SILVIA • couple • br
7
Bom local
Pros:

Gostei da localização e do fato de que tem as instalações do LOTR no local. Muito perto também do trenzinho para subir para ver a vista.

Cons:

café da manhã deixa a desejar

2026-04-01 • via Nuitee
B
Beverley • couple • nz
10
Staff were very kind, we arrived near midnight as our flight had been cancelled,
Pros:

The room was lovely and warm, clean and comfortable. The bed was very comfortable
It was nice and quiet

Cons:

There was nothing not to like

2026-03-31 • via Nuitee
M
Matthew • family_with_children • gb
9
2026-03-31 • via Nuitee
C
Catherine • family_with_children • nz
9
2026-03-31 • via Nuitee
H
Harrison • couple • nz
10
2026-03-30 • via Nuitee
A
Anna • solo_traveller • nz
10
I loved that this hotel catered to all ages of my children, 8yrs-16yrs with the gym and pool aswell as a relaxing bath f
Pros:

The bathroom was great, loved that the rooms had bath tubs.

Cons:

Nothing. Met all my needs and location was perfect

2026-03-30 • via Nuitee
P
paton • family_with_children • nz
10
2026-03-30 • via Nuitee
A
Andy • couple • gb
9
Comfortable location with very good service
Pros:

Nice room, clean, spacious and well equipped

Cons:

Nothing

2026-03-30 • via Nuitee
S
Sarah • family_with_children • nz
10
2026-03-30 • via Nuitee
T
Tokz • couple • nz
10
Love it
Pros:

Friendly staff , feel welcome soon as I walk through the door , and your back ground music was so good mix with pacific music makes it feel like home

2026-03-30 • via Nuitee
I
Inge • family_with_children • nl
9
Pros:

We kregen een upgrade van het hotel en verbleven in een fantastische kamer!

2026-03-29 • via Nuitee
M
Marie • couple • nz
8
I enjoyed it
Pros:

Location being right next to SKY City Theatre

Cons:

Trying to work out how to get from SKY City to the hotel. Once I sussed it, was ok

2026-03-29 • via Nuitee