The Grand by SkyCity

Hotels
8.8 (5209 reviews)
90 Federal Street , Auckland , nz

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Loud air conditioning

Categories

Cleanliness
7.91
Unfortunately the room was not as clean as it could have been. Some areas were quite dusty.
Service
9.38
The staff were very friendly, helpful, and accommodating to our needs. Their service was beyond expectation.
Location
9.42
Great location near the Sky Tower and harbor. Very good for sightseeing.
Room Quality
8.37
Rooms were comfortable with fantastic views. However, there were some concerns about lighting and noise.
Amenities
8.4
The hotel provided necessary amenities but had some issues like loud aircon.
Value for Money
8.86
Overall, worth the price considering the location and service, despite some issues.
Food and Beverage
8.91
Breakfast offered an unrivaled choice, adding value to the stay.
Overall Experience
9.18
A positive experience with intention to revisit, despite minor issues faced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:42

Property Description

Luxurious 5-Star Accommodation
The Grand by SkyCity offers stunning 5-star rooms and suites with breathtaking views of Auckland Harbour and the city skyline. Each room is elegantly designed, providing guests with a luxurious and comfortable stay.

World-Class Dining and Entertainment
Indulge in award-winning restaurants, a stylish bar, and a vibrant entertainment complex right at your doorstep. With a 24-hour casino, the iconic Sky Tower, and a plethora of dining options, guests can immerse themselves in the vibrant atmosphere of the SkyCity entertainment complex.

Relaxation and Wellness
Unwind at the fully equipped fitness centre with a heated lap pool, sauna, and spa pool. Pamper yourself at the luxurious East Day Spa with a range of rejuvenating treatments. Valet parking and free WiFi add convenience to your stay.

Experience luxury, entertainment, and relaxation at The Grand by SkyCity. Book your stay now for an unforgettable Auckland experience.

Important information:

Please note that The Grand by SkyCity requires a NZD $100 deposit per night booked payable by credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

You must show a valid photo ID and credit card upon check-in.

Please note that there is a 1.8% charge when you pay with a contactless and/or credit card.

Please note that the private parking is valet parking and is offered at an extra cost.

Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.8
Based on 5209 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
C
Chayse couple nc
10
2026-06-06 via Nuitee
B
Baines couple au
10
Very good highly recommend this hotel
Pros:

Very nice rooms,facilities and great location.

2026-06-05 via Nuitee
뚜요 couple nz
10
2026-06-05 via Nuitee
A
Angela solo_traveller nz
10
Pros:

This is a very nice stay, have enjoyed it everytime. Nice and central, wa.friendly staff, lovely rooms.

Cons:

Na

2026-06-05 via Nuitee
C
Chang couple tw
10
2026-06-04 via Nuitee
K
Karen O'Shea solo_traveller nz
5
2026-06-04 via Nuitee
J
Julie solo_traveller nz
9
Pros:

Clean, tidy and spacious. Good location and easy parking.

Cons:

Heating system was abit hard to get room to a comfortable temperature.

2026-06-03 via Nuitee
C
chauhan solo_traveller in
10
2026-06-01 via Nuitee
A
Adam family_with_children nz
9
Pros:

The hotel helped us arrange a babysitting service that they regularly use for guests, which gave us peace of mind so that we could attend an event. The rooms were very efficiently and functionally laid out. The staff was helpful and friendly.

2026-06-01 via Nuitee
R
Roopa family_with_children nz
9
2026-06-01 via Nuitee
S
Sefesi couple nz
8
2026-06-01 via Nuitee
F
Farrelly solo_traveller nz
10
2026-05-31 via Nuitee
K
Kok Lan couple nz
9
Pleasant
Pros:

within CBD

Cons:

No indoor slippers and toothbrushes

2026-05-31 via Nuitee
M
Marja family_with_children nz
9
2026-05-31 via Nuitee
E
Eva couple nz
10
Will definitely be staying here again
Pros:

Did not have breakfast at the Grand

Cons:

Very happy with everything

2026-05-30 via Nuitee
C
Connor couple nz
10
Really amazing and friendly stuff made my stay really nice
Pros:

The location

Cons:

Everything was amazing

2026-05-29 via Nuitee
H
Ha family_with_children nz
10
2026-05-28 via Nuitee
C
Catherine couple nz
8
Pros:

Breakfast was amazing

Cons:

Parking was difficult to navigate

2026-05-27 via Nuitee
L
luke solo_traveller nz
10
2026-05-27 via Nuitee
J
Jpgp couple nz
6
Convenient location, great staff & very comfy bed.
Pros:

Location is fab, staff are awesome. Bed is VERY comfy. We stay here each year for an event and usually love it but had a few small issue this year. I would still stay again as the location is FAB.

Cons:

Had issues with our TV, they sorted it but then it randomly started turning itself on while we were trying to go to sleep. in the end I turned it off at the wall. One of the Robes had 3 holes in it, they replaced it. Also had extremely slippery tiles directly outside the shower but only when it was wet (so literally when you step out after a shower) They have obviously changed the configuration of the shower and instead of replacing glass have just cut the old hinge, I expect more from a hotel with this price tag. Staff were great.

2026-05-27 via Nuitee