The Grand by SkyCity

Hotels
8.8 (5485 reviews)
90 Federal Street , Auckland , nz
+64 9 363 6000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Loud air conditioning

Categories

Cleanliness
7.91
Unfortunately the room was not as clean as it could have been. Some areas were quite dusty.
Service
9.38
The staff were very friendly, helpful, and accommodating to our needs. Their service was beyond expectation.
Location
9.42
Great location near the Sky Tower and harbor. Very good for sightseeing.
Room Quality
8.37
Rooms were comfortable with fantastic views. However, there were some concerns about lighting and noise.
Amenities
8.4
The hotel provided necessary amenities but had some issues like loud aircon.
Value for Money
8.86
Overall, worth the price considering the location and service, despite some issues.
Food and Beverage
8.91
Breakfast offered an unrivaled choice, adding value to the stay.
Overall Experience
9.18
A positive experience with intention to revisit, despite minor issues faced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:42

Property Description

Luxurious 5-Star Accommodation
The Grand by SkyCity offers stunning 5-star rooms and suites with breathtaking views of Auckland Harbour and the city skyline. Each room is elegantly designed, providing guests with a luxurious and comfortable stay.

World-Class Dining and Entertainment
Indulge in award-winning restaurants, a stylish bar, and a vibrant entertainment complex right at your doorstep. With a 24-hour casino, the iconic Sky Tower, and a plethora of dining options, guests can immerse themselves in the vibrant atmosphere of the SkyCity entertainment complex.

Relaxation and Wellness
Unwind at the fully equipped fitness centre with a heated lap pool, sauna, and spa pool. Pamper yourself at the luxurious East Day Spa with a range of rejuvenating treatments. Valet parking and free WiFi add convenience to your stay.

Experience luxury, entertainment, and relaxation at The Grand by SkyCity. Book your stay now for an unforgettable Auckland experience.

Important information:

Please note that The Grand by SkyCity requires a NZD $100 deposit per night booked payable by credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

You must show a valid photo ID and credit card upon check-in.

Please note that there is a 1.8% charge when you pay with a contactless and/or credit card.

Please note that the private parking is valet parking and is offered at an extra cost.

Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8.8
Based on 5485 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
M
Makanoa • solo_traveller • nz
10
Nice break away
Pros:

Staff were friendly and helpful, close to everything we were doing

Cons:

Dodnt spend enough time there

2026-08-29 • via Nuitee
K
Kim • couple • au
10
The only problem was you set the bar very high that no other accommodation place came near to.
Pros:

Everything. Couldn’t fault a single thing.

Cons:

Nothing.

2026-08-28 • via Nuitee
M
Momo • solo_traveller • pf
5
2026-08-28 • via Nuitee
N
Nic • couple • nz
10
It’s our go to staycation.
Pros:

Staff are friendly. Great rooms and facilities, spa, pool, gym, sauna. Buffet breakfast is a must.

2026-08-27 • via Nuitee
P
Peter • solo_traveller • au
8
2026-08-27 • via Nuitee
R
Regina Dean • couple • nz
10
Excellent
Pros:

Clean and beautiful

Cons:

The parking was abit confusing

2026-08-27 • via Nuitee
J
Jacob • couple • nz
6
Hotel was fine
Cons:

There were people in the pool area wearing masks (full face balaclava) and generally being intimidating towards our family.

It was really unfortunate

2026-08-27 • via Nuitee
J
Jinky • family_with_children • nz
10
2026-08-26 • via Nuitee
S
Sofia • family_with_children • nz
8
2026-08-25 • via Nuitee
J
Jason • couple • nz
6
Fine
Pros:

Location

Cons:

Price

2026-08-25 • via Nuitee
D
Dahnte • couple • nz
8
2026-08-25 • via Nuitee
N
Nilesh • solo_traveller • au
10
2026-08-25 • via Nuitee
G
Govender • solo_traveller • au
10
Pros:

The welcome. Clean comfort.

Cons:

Restaurant was closed on Sunday

2026-08-24 • via Nuitee
M
Michelle • family_with_children • nz
9
Convenience to all our needs.
Pros:

Thank you for arranging all 3 rooms on the same floor.

2026-08-24 • via Nuitee
A
Anina • family_with_children • nz
10
Will be back ☺️
Pros:

Clean, comfortable and convenient

Cons:

Nothing

2026-08-24 • via Nuitee
P
Paul • solo_traveller • ie
10
2026-08-24 • via Nuitee
M
Michelle • family_with_children • nz
9
Was excellent to have all family members, 3 rooms on the same floor.
Pros:

Had a great sleep, beds were comfortable & rooms were quiet too.

2026-08-23 • via Nuitee
R
Rachael • solo_traveller • nz
7
Pros:

Location

Cons:

Door to a connecting room was not sound proof and we could hear next door as they had a gathering in their room in the evening.

2026-08-23 • via Nuitee
K
Karen • couple • nz
9
Very comfortable and central hotel.
Pros:

Very central hotel to stay for a concert at the Aotea Centre. Bed was super comfy, big fluffy towels, clean, quiet and there was also a coffee machine in the room. What more could you want?

Cons:

Nothing. It was great!

2026-08-23 • via Nuitee
A
Ali • solo_traveller • fj
9
Pros:

Location

Cons:

Nothing

2026-08-23 • via Nuitee