The Grand by SkyCity

Hotels
8.8 (5485 reviews)
90 Federal Street , Auckland , NZ
+64 9 363 6000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Loud air conditioning

Categories

Cleanliness
7.91
Unfortunately the room was not as clean as it could have been. Some areas were quite dusty.
Service
9.38
The staff were very friendly, helpful, and accommodating to our needs. Their service was beyond expectation.
Location
9.42
Great location near the Sky Tower and harbor. Very good for sightseeing.
Room Quality
8.37
Rooms were comfortable with fantastic views. However, there were some concerns about lighting and noise.
Amenities
8.4
The hotel provided necessary amenities but had some issues like loud aircon.
Value for Money
8.86
Overall, worth the price considering the location and service, despite some issues.
Food and Beverage
8.91
Breakfast offered an unrivaled choice, adding value to the stay.
Overall Experience
9.18
A positive experience with intention to revisit, despite minor issues faced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:42

Property Description

Luxurious 5-Star Accommodation
The Grand by SkyCity offers stunning 5-star rooms and suites with breathtaking views of Auckland Harbour and the city skyline. Each room is elegantly designed, providing guests with a luxurious and comfortable stay.

World-Class Dining and Entertainment
Indulge in award-winning restaurants, a stylish bar, and a vibrant entertainment complex right at your doorstep. With a 24-hour casino, the iconic Sky Tower, and a plethora of dining options, guests can immerse themselves in the vibrant atmosphere of the SkyCity entertainment complex.

Relaxation and Wellness
Unwind at the fully equipped fitness centre with a heated lap pool, sauna, and spa pool. Pamper yourself at the luxurious East Day Spa with a range of rejuvenating treatments. Valet parking and free WiFi add convenience to your stay.

Experience luxury, entertainment, and relaxation at The Grand by SkyCity. Book your stay now for an unforgettable Auckland experience.

Important information:

Please note that The Grand by SkyCity requires a NZD $100 deposit per night booked payable by credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

You must show a valid photo ID and credit card upon check-in.

Please note that there is a 1.8% charge when you pay with a contactless and/or credit card.

Please note that the private parking is valet parking and is offered at an extra cost.

Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8.8
Based on 5485 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
T
Tom • solo_traveller • nz
9
2026-09-19 • via Nuitee
C
Chris • solo_traveller • nz
10
Pros:

The view the pool

Cons:

Bed bit to soft for my bad back

2026-09-19 • via Nuitee
G
Graeme • couple • nz
10
2026-09-19 • via Nuitee
C
Charmaine-Rose • couple • nz
10
It was just amazing overall
Pros:

Everything was amazing staff, rooms were beautiful and clean.

Cons:

N/A

2026-09-19 • via Nuitee
R
Richards • family_with_children • nz
9
Pros:

The room

Cons:

Na

2026-09-19 • via Nuitee
S
Spencer • family_with_children • nz
7
Pros:

Great location

Cons:

Hotel is a little tired and could do with more maintenance

2026-09-19 • via Nuitee
T
Talitha • solo_traveller • nz
10
2026-09-17 • via Nuitee
A
Amanda • solo_traveller • nz
10
2026-09-17 • via Nuitee
L
Leah • couple • nz
7
Pros:

Location is great, central, easy to park and go to the restaurants and casino. Staff always wonderful, room well equipped with coffee, tea, minibar etc.

Cons:

We were in a room right by the lifts with a big gap under the door so light and noise came in all night. The toilet roll holder was falling off the wall and the toilet roll kept falling off.

2026-09-17 • via Nuitee
M
Matt • solo_traveller • nz
9
2026-09-17 • via Nuitee
S
shane • couple • nz
9
Awesome thanks
Pros:

great location clean and tidy would stay again

2026-09-16 • via Nuitee
B
Brianna • couple • au
10
2026-09-16 • via Nuitee
S
Sharon • couple • nz
10
Always a great stay
Pros:

Location

Cons:

Nothing

2026-09-16 • via Nuitee
M
Marcelle • couple • nz
10
Pros:

I like the cleanliness, safety and the location

Cons:

nothing

2026-09-16 • via Nuitee
M
Michelle • couple • nz
10
2026-09-16 • via Nuitee
K
Kerby • couple • au
9
Enjoyed the stay even thought it was not long enough
Pros:

Close to where we needed to be

Cons:

Nothing at all

2026-09-16 • via Nuitee
M
Michelle • solo_traveller • au
10
Pros:

Location was central. Beautiful view. Comfortable beds. Such a nice set up

2026-09-15 • via Nuitee
P
Penny • couple • nz
10
2026-09-15 • via Nuitee
Y
Yen Thi • extended_group • nz
7
Good
Pros:

Sạch sẽ và tiện lợi

Cons:

Không có nước miễn phí trong phòng và bàn chải kem đánh răng. Ngày đầu thì OK nhưng những ngày sau thì gói cacao và hộp sữa tươi để uống coffee không có nữa

2026-09-14 • via Nuitee
伟 • extended_group • nz
8
2026-09-14 • via Nuitee