Country Inn & Suites by Radisson, West Valley City, UT

Hotels
•
Country Inn & Suites by Radisson Americas
6.8 (388 reviews)
3422 South Decker Lake Drive , West Valley City , US
+1 385-355-0738

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Convenient location close to food
Good breakfast (fresh, hot) and breakfast amenities (waffle maker)
Helpful front desk and van driver
Clean areas reported by some guests
Useful amenities (ice machine, water refill station)
Cons:
Poor cleanliness in many rooms (stains, smells, soggy carpets)
Beds hard/uncomfortable, holes and stained linens
Pool closed
Concierge double-booking / billing issues
Rooms not refreshed during multi-night stays
Property maintenance issues (locks, run down areas, noisy AC)

Categories

Cleanliness
4
Multiple reviews report stains, smelly/damp rooms, soggy carpets and dirty bedding/furniture; a few guests noted rooms looked or smelled clean but overall cleanliness is a clear problem.
Service
9
Staff frequently described as friendly, accommodating and helpful (front desk, van driver); isolated negative incident (concierge double-booking) but overall service sentiment is strongly positive.
Location
8.8
Several guests described the location as convenient/close to food and suitable for their purposes — generally considered a strong point.
Room Quality
3.5
Repeated complaints about hard/uncomfortable beds, holes and stained pillows/sheets; some rooms felt clean but bed quality is a significant negative.
Amenities
7.6
Breakfast, ice machine, water refill and waffle maker were appreciated; however the pool being closed and occasional facility upkeep issues lower the score.
Value for Money
6.8
Mixed signals: some guests noted cheaper room options and acceptable value, while others experienced extra charges or issues (no compensation for problems); overall neutral for value.
Food and Beverage
7.9
Breakfast is cited repeatedly as fresh and good, though there are isolated reports of poor food and food remnants on seating; generally positive but not flawless.
Overall Experience
6.8
Mixed overall impressions across reviews — helpful staff and good breakfast balanced by cleanliness and bed quality issues, resulting in a middling overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location and Transportation
Located just off Interstate 215 and a short distance from Salt Lake City International Airport, our hotel offers easy access and convenience with our complimentary area and airport shuttle services.

Relaxing Amenities
Unwind in our indoor pool or soak your worries away in our hot tub. Our rooms are designed for comfort and productivity, featuring amenities such as a coffee maker, work desk, and cable TV.

Complimentary Services
Start your day right with our daily breakfast buffet and stay informed with free daily newspapers. Additionally, our proximity to Valley Fair Mall and Rocky Mountain Raceways ensures there is always something exciting to explore nearby.

Book your stay at Country Inn & Suites by Radisson, West Valley City, UT for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 388 reviews
Cleanliness: 4
Service: 9
Location: 8.8
Room Quality: 3.5
Amenities: 7.6
Value for Money: 6.8
Food and Beverage: 7.9
Overall Experience: 6.8
L
LORI • family_with_children • us
8
2026-10-31 • via Nuitee
L
Lauren • family_with_children • us
4
Pros:

It was clean and staff was friendly

Cons:

Beds were hard and uncomfortable and the pool was closed

2026-10-26 • via Nuitee
T
Tammy • extended_group • us
10
2026-10-25 • via Nuitee
H
Hulet • couple • us
2
Dirty, smelly, damp, bad food. Won't return.
Pros:

Staff

Cons:

Room smelled awful. No ventilation. Soggy carpets. Filthy furniture. Dirty bedding. Food remnants on chairs. Property locks didn't work well.

2026-10-09 • via Nuitee
S
Silvia • couple • us
8
2026-10-07 • via Nuitee
B
Basqueman • couple • us
8
2026-09-19 • via Nuitee
P
Peter • solo_traveller • us
5
Convient location and helpful staff.
Pros:

Close

Cons:

Convient

2026-09-09 • via Nuitee
P
Petrossi • solo_traveller • us
10
Pros:

Oh I loved it all

Cons:

Absolutely nothing

2026-09-08 • via Nuitee
B
Brewer • family_with_children • us
2
Pros:

Nothing. Ar. All.

2026-09-07 • via Nuitee
Q
Quynhnhu • solo_traveller • gb
7
Nice and comfortable
Pros:

Very comfortable, safe area, plenty of food options. Easy check in, very warm and friendly staff. Good amenities, appreciated the ice machine and water refill station too. Waffle maker was a nice touch for breakfast.

Cons:

We had a room with 2 queen sized beds as it was cheaper than a king room for the night but good thing we had the second bed as the first one has a very small stain on the bedsheets and one of the pillows had make up stains and some other type of stain. I have to say it felt very much like an anomaly as everything else was pretty good and the place felt very clean other than this detail. We didn't bother to complain about it as we just slept on the other bed instead which was clean.

2026-09-07 • via Nuitee
D
Debra • solo_traveller • us
7
2026-08-27 • via Nuitee
R
Roberta • couple • us
10
2026-08-22 • via Nuitee
S
Sanchez • solo_traveller • us
8
2026-08-21 • via Nuitee
R
Russell • couple • us
6
Over all it was ok
Pros:

The breakfast was very good and overall appearance of the was well kept. The location was perfect for what I was visiting for. We really like that there was a bar/restaurant right out the back door of the hotel.

Cons:

The public/main bathroom was under lock and key and had the ask the front desk person for key. To enter the hotel, we sometime had to walk through smoke as the employees were smoking out front, we felt that area should be around the corner away from where everyone was walking. We also didn't like it that the room wasn't cleaned at all while we were there. We understand about covid, but when your traveling and staying somewhere for 4 days, we feel the rooms should be refreshed at least once. Using the same towels the whole time and walking on dirty floors is kinda disgusting.

2026-08-17 • via Nuitee
J
JACOB • solo_traveller • us
2
I entered my bathroom and immediately saw staining that could have been removed by proper cleaning.
Cons:

The concierge double booked my room and I was awoken by other guests attempting to gain access to my room. It was late at night and even though an apology was given no compensation was offered. I could have mistaken but was asked about checking out and my reservation wasn't was I remember booking. An additional charge on my card was necessary even for a later check out in order to gather my belongings. I should recieve a refund.

2026-08-17 • via Nuitee
R
Ridhab • family_with_children • us
9
Pros:

Clean

Cons:

Change the AC cuz so noisy

2026-07-24 • via Nuitee
F
Falo • couple • us
2
2026-07-16 • via Nuitee
R
Rosa • family_with_children • us
7
2026-07-15 • via Nuitee
A
Andrew • couple • us
7
2026-07-03 • via Nuitee
A
Angie • solo_traveller • us
8
Pros:

Ths front desk lady was so accommodating and nice

Cons:

Everything was great

2026-06-19 • via Nuitee