Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.55
Several reviews mentioned that cleanliness was lacking, with complaints about dirty rooms.
Service
8.85
Friendly staff mentioned in multiple reviews, contributing positively.
Location
8.55
Good accessibility to the beach and nearby cities noted across different reviews.
Room Quality
7.85
Some complaints regarding noise and issues with room features.
Amenities
8.25
Pool area, transport facilities, and restaurant services were generally appreciated.
Value for Money
8.05
Recognized as good value, particularly for access to transportation and meals.
Food and Beverage
8.05
Breakfast and dinner quality had mixed reviews but overall satisfactory meals were noted.
Overall Experience
8.45
Overall experience reflected positive sentiments despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:39

Property Description

Luxurious Accommodation with Stunning Views

Unwind by the Pool and Beach
Enjoy the outdoor pool with a pool-side bar and ample sun-bathing space. Just 300 meters from the sandy beach, Castro Hotel offers the perfect blend of relaxation and seaside fun.

Delightful Dining Options
Indulge in Greek and International cuisine at Maxim restaurant, complemented by refreshing drinks and cocktails by the pool-side. A culinary experience that will leave your taste buds wanting more.

Convenient Location and Amenities
With free WiFi throughout, private balconies, and essential room amenities, Castro Hotel ensures a comfortable stay. Only 5 km from Heraklion city centre and in close proximity to bars and restaurants, your stay promises both convenience and leisure.

Book now and experience the perfect getaway at Castro Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Nov 1, 2026 until Sat, Apr 10, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Location

Guest Reviews

8.2
Based on 319 reviews
Cleanliness: 7.55
Service: 8.85
Location: 8.55
Room Quality: 7.85
Amenities: 8.25
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 8.45
B
Biancamaria • solo_traveller • it
7
Personale molto cortese e disponibile che ha fatto la differenza
Pros:

Ristorante buono e personale molto gentile e cordiale. Un'addetta alla reception molto cortese. Posizione comoda per la spiaggia, servizi vari e spostamenti

Cons:

Il bagno era molto piccolo e privo del box doccia per cui si bagnava tutto il pavimento ogni volta che facevo la doccia. Il bagno non sempre era pulito bene. Poca scelta dolce nella colazione per chi è intollerante al lattosio

2026-10-12 • via Nuitee
A
Aida • solo_traveller • fr
7
Pros:

L’hôtel est bien situé quand on a une excursion à faire car il fait partie des lieux où on peut être récupéré et déposer même si il faut marcher pour aller vers le vrai lieu de prise en charge l’hôtel Dolphin (même pas 1 min à pied). Les filles à l’accueil, sont gentille et accueillante.

Cons:

Le petit déjeuner pas grand choix quand on ne mange pas de viande. Si on se lève très tôt à 7h les croissants ne sont pas encore servis et il y a encore moins de choix, il faut attendre le Service de 8h. Le personnel débranche très vite les tables donc quand on est seul et qu’on va chercher autre chose, on peut revenir et ne pas trouver ses affaires sur la table ça m’est arrivé. Une fois ma carte de chambre avait été donnée à la personne à l’accueil. Durant mon séjour, il y avait une dame pas très souriante mais le reste du personnel était accueillant. La piscine n’est pas comme sur les photos. Elle est plus petite, je ne m’y suis pas baigné car de loin j’avais l’impression qu’elle était pas propre même si il y en avait qui se baigner. Dans les couloirs, les gens ne respectent les autres, on entend les gens parler très fort. La douche est petite, c’est pas très pratique quand on se lave car il y a de l’eau partout après.

2026-10-11 • via Nuitee
A
Alexander • solo_traveller • de
4
2026-10-09 • via Nuitee
R
Robin • couple • us
7
A friendly place to stay!
Pros:

The staff was very friendly and welcoming. We liked how easy the hotel was to get to and the onsite parking. Breakfast in the morning was very nice with an "Early Breakfast" feature for those of us with early flights out of Heraklion. With our heavy luggage, it was important to have the elavator for the upper floors.

Cons:

Our room was quite small and the bed was not comfortable at all.

2026-10-09 • via Nuitee
S
SIBIN • extended_group • cn
10
Pros:

We had an excellent stay at this hotel. The staff were incredibly kind and welcoming. Our ferry was delayed, and we arrived at the hotel at 2 a.m., yet they waited for us. The breakfast was also delicious. We highly recommend this place.

2026-10-08 • via Nuitee
M
Meva • family_with_children • de
9
2026-09-19 • via Nuitee
R
Robert • solo_traveller • pl
6
Pros:

Blisko do morza i centrum. Na plus obsługa w recepcji. Dobra relacja ceny do jakości.

Cons:

Bardzo zimna woda w basenie.
Mało urozmaicone śniadania, mały wybór owoców. Aneksem kuchennym w którym był ekspres, czajniki i toster ale brakowało naczyń !! W pokoju czterosobowym były tylko dwa plastikowe kubki oraz kilka noży obiadowych i łyżek. śniadania były do godz 10, Pani z obsługi zabierała jedzenie przed wyznaczona godziną. Przy śniadaniu brakowało łyżeczek.

2026-09-18 • via Nuitee
K
Kateryna • family_with_children • ua
8
В целом всё нормально. Пляж недалеко, очень хорошие сотрудники, рядом остановка, продуктовый магазинчик. Расположения от
Pros:

Отличный дружелюбный персонал. Приятная компактная территория, отлично работал кондиционер.

Cons:

Мягко говоря очень слабый интернет. И в санузле слив душа был как-то не очень. Может с номером не повезло 🤔

2026-09-18 • via Nuitee
E
Elina • couple • pl
10
2026-09-18 • via Nuitee
M
michele • solo_traveller • it
8
2026-09-16 • via Nuitee
A
Aida • solo_traveller • fr
8
2026-09-16 • via Nuitee
Y
Yevhenii • couple • ua
10
2026-09-15 • via Nuitee
C
Cristian • solo_traveller • gb
10
2026-09-15 • via Nuitee
S
Samira • couple • de
7
Good but could be better.
Pros:

The pool was great it was big and had many sunbeds. The hotel location was really good; it was close to the beach (10 minutes walk). The bus stop was just in front of the hotel. The staff was good. There was a billiard table, which we enjoyed playing. The lift/elevator was a really nice feature. There was AC, which helped us specifically during the night.

Cons:

The breakfast was good, with more fruit, but it could have more pastries and warm options. Also, the cutlery and cups could be cleaner, and they could use glass instead of plastic cups. The bathroom could be cleaner and renovated. The price for each night was okay, but I expected a better bedroom for this price.

2026-09-15 • via Nuitee
V
Viktoriia • couple • no
10
🔥🤘
Pros:

🥰

Cons:

🤗

2026-09-14 • via Nuitee
L
Lenn • couple • be
10
Zeker voor herhaling vatbaat!
Pros:

De vriendelijkheid en behulpzaamheid van het personeel. We konden al onze vragen stellen en werden goed geholpen met het regelen van ons bezoek aan de samaria kloof.
Daarnaast zijn we ook heel tevreden over de netheid van de kamers en het hotel algemeen.

Cons:

Het enige wat ons een beetje tegenviel was de temperatuur van het water van het zwembad. Dit mocht iets warmer zijn.

2026-09-11 • via Nuitee
B
Barbara • couple • fr
7
Emplacement idéal
Pros:

L’emplacement de l’hôtel
Le restaurant bon mais surtout leur cocktail
Fait de fruit frais découpé à la minute
À un tarif très correct
Il y a la ligne 1 de bus qui va jusqu’à l’aéroport
Arrêt devant l’hôtel
Proche de supérette
5 min à pied de la plage

Cons:

Le bruit de la ville
Les conversations du restaurant le soir si votre chambre donne sur celui ci

2026-09-09 • via Nuitee
M
Margaret • solo_traveller • gb
9
2026-09-08 • via Nuitee
Γεωργιος Κουταλας • family_with_children • gr
9
2026-09-05 • via Nuitee
L
Lala • solo_traveller • il
7
2026-09-05 • via Nuitee