Hamlet Hotels Maidstone

Hotels
7.2 (2067 reviews)
802 London Road , Maidstone , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Nightclub
Parking
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and Helpful Staff
Comfortable Rooms
Cons:
Cleanliness Issues
Inconsistent Service

Categories

Cleanliness
6.63
There were reported issues with room cleanliness upon check-in.
Service
8.1
Staff were frequently described as friendly and helpful.
Location
7.64
Location was noted as good, although some preferred other hotel chains.
Room Quality
6.59
Rooms were comfortable but sometimes dated or had issues like cold showers.
Amenities
7.12
Facilities were decent, but some guests desired more amenities like a fridge.
Value for Money
7.58
Many reviews highlight good value, but some felt certain aspects didn’t meet expectations.
Food and Beverage
7.13
Breakfast was often praised, but some guests had issues with food availability.
Overall Experience
6.8
General feedback was positive, though some guests had significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:59

Property Description

Victorian Splendour Meets Modern Comfort

At Hamlet Hotels Maidstone, experience the perfect blend of Victorian elegance and contemporary amenities. Just a short distance from Maidstone and the M20, our hotel offers a charming retreat for both leisure and business travelers.

Refined Rooms and Culinary Delights

Indulge in relaxation in our recently refurbished rooms and savor a variety of international dishes at our restaurant. After a long day, unwind in our chic lounge bar, the perfect spot to enjoy a drink in a sophisticated atmosphere.

Inclusive Amenities for a Seamless Stay

Enjoy a complimentary buffet breakfast, hassle-free parking, and stay connected with free Wi-Fi. Our dedicated team is always ready to ensure your stay is as pleasant and stress-free as possible.

Book your stay at Hamlet Hotels Maidstone for a memorable and enjoyable experience.

Important information:

Bar is closed for non-Residence after 23:00.

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.

If your are accompanied with your loved Pets, please contact the Hotel directly. Only certain category of rooms (Double Deluxe Room / Basic Cottage) are allowed with Pets and it is subject to availability. £40 will be chargeable for room upgrade, per night. No pets allowed in Standard, Superior, Suites and Family rooms. If you may have booked your room and bring along your loved pets regrettably we may not be able to accommodate you.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for £15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £20 per person per night when using an existing bed.
    Children up to and including 17 years old stay for £20 per person per night when using an available extra bed.
    Adults stay for £30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 2067 reviews
Cleanliness: 6.63
Service: 8.1
Location: 7.64
Room Quality: 6.59
Amenities: 7.12
Value for Money: 7.58
Food and Beverage: 7.13
Overall Experience: 6.8
I
Isabeau • solo_traveller • be
8
2026-06-06 • via Nuitee
F
Frederic • couple • gb
6
Looking for somewhere else next time!
Pros:

Great location, very convenient, decent hotel.

Cons:

It was red hot in our room. The heating was permanently on and couldn’t be switched off. Outside our bedroom window was a filthy dump with detritus everywhere!

2026-06-05 • via Nuitee
S
Steve • couple • gb
5
Pros:

Breakfast

2026-06-05 • via Nuitee
P
Paul • solo_traveller • gb
2
2026-06-04 • via Nuitee
I
Idzerd • couple • nl
6
2026-06-04 • via Nuitee
C
Christopher • couple • gb
8
Pros:

Really nice staff, nice old building in a good location, good breakfast,

Cons:

No extra pillows (only one per person),

2026-06-03 • via Nuitee
C
Cayleigh • couple • gb
9
Very nice staff took great care of us and our 9 month old
2026-06-03 • via Nuitee
S
Stephan • family_with_children • de
8
Pros:

Es gab ausreichend Parkplätze.
Das Abendessen (indisch) war gut.
Das ganze Hotel ist leider in die Jahre gekommen, was sehr schade ist. Es ist ein schönes Gebäude mit Potential!
Preis-Leistungsverhältnis passte aber.

Cons:

Wir hatten den Ventilator eingeschaltet, weil das Zimmer sehr warm war. Leider war er so verstaubt, dass der ganze Teppichboden schmutzig wurde.
Es fehlten am Bett die Nachttischchen, die anhand der sichtbaren Macken aber mal vorhanden waren.

2026-06-02 • via Nuitee
L
Leigh • extended_group • gb
7
Very basic but clean and fairly priced based on the facilities.
Pros:

Easy to get to and easy parking and clean

Cons:

Rooms ver hot

2026-06-02 • via Nuitee
S
Suan • couple • gb
5
Cons:

No aircon not enough plug sockets

2026-06-02 • via Nuitee
J
Jan • extended_group • gb
5
Albeit short visit the few minor details could have a big impact if addressed
Pros:

Ok ish
Staff lovely/ attentive
Lovely clean and fresh looking eating area

Cons:

Cleanliness of chair in bedroom and curtains and windows very poor
Stale smell in bathroom

2026-06-02 • via Nuitee
C
Chris • solo_traveller • gb
5
Weekend away
Pros:

The staff were very helpful.Food was good.

Cons:

That you had to pay an extra £25 to have your room cleaned.Also being told that the same drinks that I and my husband had the first time of ordering at the bar on Saturday was a ser charge,even though we were charged the right price the day before and the second time after the first order on Saturday.Just say sorry about charging the wrong price.

2026-06-02 • via Nuitee
M
Michiel • couple • fr
6
Great place to stay- if renovated.
Pros:

Conveniently situated- enough parking

Cons:

Reception was very busy With two couples checking in. Maybe her other chores of having a discussion with her colleague was more important? In room 217 the shower work very well- with cold water and lots of noises from the hot water faucet. Fortunately the room was extremely “ comfortably” hot because of no AC. We caught up on reading because of The noise from machines below our window. Breakfast— cuppachino with powder milk is not the most enjoyable, but even worse without.

2026-06-01 • via Nuitee
N
Neil • couple • gb
7
good value for the money
Pros:

Breakfast was more than expected great / room was very hot.

2026-06-01 • via Nuitee
J
Jade • couple • gb
1
2026-05-31 • via Nuitee
F
fiona • extended_group • gb
5
It served its purpose . Staff were friendly . Nice walk to wedding venue at Bradbourne Manor
Pros:

Location

Cons:

Rather basic and dated

2026-05-31 • via Nuitee
D
David • solo_traveller • gb
8
Pros:

The staff were very helpful and friendly

Cons:

Couldn't turn the heating off

2026-05-30 • via Nuitee
M
Mandy • solo_traveller • gb
1
Pros:

The bed was really comfortable. The location to the channel tunnel is ideal.

Cons:

Where to start: Dirty bedroom. Extremely expensive for 1 glass of wine and a corona £17. Lack of customer service is shockingly bad, we were ignored in the restaurant, a young surly girl with glasses was really rude. Nobody came to check on us in the restaurant, we had to go and find staff. The food is not good and quite expensive, you'd get better at your local Indian. Our room 5, overlooks a scruffy back yard, curtains were torn, its like its not been decorated since the 60's. I would 100% not recommend this hotel

2026-05-30 • via Nuitee
M
Ma • solo_traveller • gb
4
2026-05-30 • via Nuitee
K
Keren • couple • gb
4
Unfortunately we were quite eager to check out and would think twice about booking a room here again
Pros:

Nice building but very tired appearance
Restaurant was good

Cons:

Bedroom outdated and run down. All furniture propped up with cardboard, no bedside lamps, dirty toilet, bathroom door swollen and rubbing on floor, part of ceiling light fitting fell off when we entered the room! My partner put it back up! At least 3 beers had run out at the bar and we were offered a warm beer which we subsequently returned for a refund.

2026-05-30 • via Nuitee