Hamlet Hotels Maidstone

Hotels
7.2 (1885 reviews)
802 London Road , Maidstone , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly and Helpful Staff
Comfortable Rooms
Cons:
Cleanliness Issues
Inconsistent Service

Categories

Cleanliness
6.63
There were reported issues with room cleanliness upon check-in.
Service
8.1
Staff were frequently described as friendly and helpful.
Location
7.64
Location was noted as good, although some preferred other hotel chains.
Room Quality
6.59
Rooms were comfortable but sometimes dated or had issues like cold showers.
Amenities
7.12
Facilities were decent, but some guests desired more amenities like a fridge.
Value for Money
7.58
Many reviews highlight good value, but some felt certain aspects didn’t meet expectations.
Food and Beverage
7.13
Breakfast was often praised, but some guests had issues with food availability.
Overall Experience
6.8
General feedback was positive, though some guests had significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:59

Property Description

Victorian Splendour Meets Modern Comfort

At Hamlet Hotels Maidstone, experience the perfect blend of Victorian elegance and contemporary amenities. Just a short distance from Maidstone and the M20, our hotel offers a charming retreat for both leisure and business travelers.

Refined Rooms and Culinary Delights

Indulge in relaxation in our recently refurbished rooms and savor a variety of international dishes at our restaurant. After a long day, unwind in our chic lounge bar, the perfect spot to enjoy a drink in a sophisticated atmosphere.

Inclusive Amenities for a Seamless Stay

Enjoy a complimentary buffet breakfast, hassle-free parking, and stay connected with free Wi-Fi. Our dedicated team is always ready to ensure your stay is as pleasant and stress-free as possible.

Book your stay at Hamlet Hotels Maidstone for a memorable and enjoyable experience.

Important information:

Bar is closed for non-Residence after 23:00.

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.

If your are accompanied with your loved Pets, please contact the Hotel directly. Only certain category of rooms (Double Deluxe Room / Basic Cottage) are allowed with Pets and it is subject to availability. £40 will be chargeable for room upgrade, per night. No pets allowed in Standard, Superior, Suites and Family rooms. If you may have booked your room and bring along your loved pets regrettably we may not be able to accommodate you.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for £15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £20 per person per night when using an existing bed.
    Children up to and including 17 years old stay for £20 per person per night when using an available extra bed.
    Adults stay for £30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 1885 reviews
Cleanliness: 6.63
Service: 8.1
Location: 7.64
Room Quality: 6.59
Amenities: 7.12
Value for Money: 7.58
Food and Beverage: 7.13
Overall Experience: 6.8
M
Matt • solo_traveller • gb
10
2026-03-20 • via Nuitee
D
David • extended_group • gb
7
Good hotel, shame about the dinner menu
Pros:

Excellent breakfast, great selection of items

Cons:

For dinner I ordered lamb biryani, in every other restaurant I have eaten at, a biryani automatically comes with a vegetable curry. It should be stated on the menu that you have to order the vegetable curry separately.

2026-03-19 • via Nuitee
C
Carris • family_with_children • gb
2
Pros:

Staff were friendly

Cons:

Room was dirty and had crumbs and food stains on the desk, shower was cold unless turned right up hot and then there was only a dribble of water. Breakfast was ok but cold and considering I was first one down this was disappointing.

2026-03-18 • via Nuitee
M
Mominur Rahman • couple • bd
10
2026-03-17 • via Nuitee
A
Andrew • solo_traveller • gb
5
2026-03-17 • via Nuitee
C
Christopher • couple • gb
10
Lovely
Pros:

Newly renovated big beds

2026-03-15 • via Nuitee
M
Mick • solo_traveller • gb
8
2026-03-14 • via Nuitee
K
Kim • couple • gg
10
2026-03-13 • via Nuitee
K
Killian • couple • gb
3
2026-03-11 • via Nuitee
M
Maureen • solo_traveller • ca
8
Honest opinion.
Pros:

Clean, quiet comfortablr room. Young man on receptio Saturday evening February 28 and Sunday morning March 1 was extremely courteous and helpful. Restaurant service was poor except gor a ypung girl on Tiesday evening March 3 and Wednesday morning March 4. She was very caring and did her utmost to get me what I needed. The bar tender gave me beer when I askked for cider. The menu sais apple crumble and custard when it was some kind of apple dumpling.

Cons:

See above.

2026-03-08 • via Nuitee
B
bray • solo_traveller • gb
7
Pros:

Breakfast was good

Cons:

On going renovations, however when complete I would say it would be a great hotel

2026-03-08 • via Nuitee
R
Rupert • couple • gb
10
2026-03-08 • via Nuitee
E
Ese Linda • couple • gb
8
Lovely Stay, I would recommend
2026-03-07 • via Nuitee
M
Mani • solo_traveller • gb
10
Pros:

Very good

2026-03-06 • via Nuitee
D
David • solo_traveller • gb
7
Pros:

Clean room, friendly hotel

Cons:

Room has a hot water pipe running through and was constantly red hot so had to have the windows open all the time which was difficult to sleep from traffic noise

2026-03-06 • via Nuitee
J
Jessica • couple • gb
8
2026-03-06 • via Nuitee
G
Gemma • couple • gb
5
Cons:

Very hot even with the radiator not on, wasn’t a smart tv

2026-03-05 • via Nuitee
J
Jacqueline • couple • fr
2
Faulty towers
Pros:

The bedding and towels were of a good standard
The manager wrote welcoming messages and even hoped I enjoyed the complimentary breakfast which I was charged £12.50 for?

Cons:

The hotel only cleans/tidies the room every 3/4 days, this is very new to me, having stayed in hotels around the world, never have I been told the room will not be made up unless you pay an additional £25
When we were provided with clean towels one had a piece of dried human faeces attached to it, although they changed the towel, there was no concern by the staff about this outrage.
The shower had hardly any water flowing from it and the chest of draws only had one draw, the other was a broken piece of wood

2026-03-04 • via Nuitee
K
Karen • couple • de
5
Disappointed
Pros:

The location was good and the food was good

Cons:

The room was very old, the toilet and basin were very low and old.The room was not particularly clean.

2026-03-04 • via Nuitee
S
Senanu • extended_group • my
6
2026-03-04 • via Nuitee