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Facilities
Property facilities
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Offsite parking discounted rates available
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Nightclub
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Non-smoking rooms
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Restaurant
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Family rooms
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Tour desk
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Ironing service
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Broadcast Live sport events
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Happy hour
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Cooking class
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Television in common areas
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Nightclub
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Beach umbrellas
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Offsite parking discounted rates available
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Beach yoga on site
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Internet access
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Victorian Splendour Meets Modern Comfort
At Hamlet Hotels Maidstone, experience the perfect blend of Victorian elegance and contemporary amenities. Just a short distance from Maidstone and the M20, our hotel offers a charming retreat for both leisure and business travelers.
Refined Rooms and Culinary Delights
Indulge in relaxation in our recently refurbished rooms and savor a variety of international dishes at our restaurant. After a long day, unwind in our chic lounge bar, the perfect spot to enjoy a drink in a sophisticated atmosphere.
Inclusive Amenities for a Seamless Stay
Enjoy a complimentary buffet breakfast, hassle-free parking, and stay connected with free Wi-Fi. Our dedicated team is always ready to ensure your stay is as pleasant and stress-free as possible.
Book your stay at Hamlet Hotels Maidstone for a memorable and enjoyable experience.
Bar is closed for non-Residence after 23:00.
Please note that when booking 5 rooms or more, different policies and additional supplements may apply.
If your are accompanied with your loved Pets, please contact the Hotel directly. Only certain category of rooms (Double Deluxe Room / Basic Cottage) are allowed with Pets and it is subject to availability. £40 will be chargeable for room upgrade, per night. No pets allowed in Standard, Superior, Suites and Family rooms. If you may have booked your room and bring along your loved pets regrettably we may not be able to accommodate you.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in public areas and is free of charge.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 12 years old stay for £15 per person per night when using an existing bed.
Children from 13 years old to 17 years old stay for £20 per person per night when using an existing bed.
Children up to and including 17 years old stay for £20 per person per night when using an available extra bed.
Adults stay for £30 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Good value for money
Spacious, very warm and clean, breakfast good
No alcohol free drinks, other than soda
The room was ok , the staff eager although inexperienced
We paid for “breakfast” and were told very insistently that it was “complimentary” we should have got a refund , the “a la carte” menu was shocking , we were charges £45 for a Tesco ready meals , a mixed rice sold as Biryani nothing else just the rice with two prawns a Butter Chicken , white rice and Nan bread , all microwaved in dessert bowls , we had to pay as we went although we also had to give a credit card over as well I thought that it was for a tab , I still do not know why , AND they charge £25 if you want your room serviced , I travel extensively and primarily in Kent , but do not tell me that you have a “South Asian” Chef then serve up overpriced microwaved meals from the Tesco express next door , it’s theft . When we arrived there was a workman fitting quadrant to the Lino , I have no problem with that , but I would have preferred that when he was talking on speakerphone he had used his “inside” voice , I am always happy to support small business , but in this instance its buyer beware , their prices are comparable to some outstanding Hotels in the Maidstone area , I have stayed in most of them , as I said , if you need just a room , and you can afford it , it’s ok. But I would recommend a hard pass on their food , oh and by the way , when your greater in the morning and they ask how would you like your eggs , don’t say scrambled , they only have fried , and bring earplugs , the bell ringing over the television noise was disconcerting to say the least . As is as , the staff were pleasant , but usury is usury .
Nice big room with a very comfortable bed. Good to have tea and coffee facilities, ironing board and iron. Linen and towels were of a good quality. Good breakfast. Staff were very friendly and efficient. It was really good value for the price and in a good location.
They were doing a bit of work in the hotel, which wasn't a problem. In the bathroom the toilet bowl was a bit stained and a toilet brush would have been a good thing.
Rather hot and stuffy.
Nothing
It was a building site carpets was stained badly rooms was awful..theres two parts of this hotel there is a lovely old building and another building next to it is were i was it was rotten i didnt even stay the night
Room was warm and comfortable,with a good shower and tv.
The hotel was undergoing alterations.
Good position that was easy to find and close to where I was working.
Ongoing works with no explanation or apologies.
Staff were very friendly
Renovation works underway. Work completed was good. Just needed more attention to detail. New carpets, bathroom suite but paintwork and windows needed sorting.
The location was convenient for my destination the next day
Paid for deluxe room and it didn't look anything like the pictures I saw. They had highways workers staying there and their lorry woke me up at 3am because they'd crashed into something in the car park. Shower was useless and plumbed the wrong way round.
Room was spacious and well lit. The location was excellent, close enough to the motorways.
The same limited menu each evening
Location was good in prep for Euro Tunnel.
Sheets and towels beautifully clean.
The bathroom in our dog friendly room was in need of updating.
Clean,comfortable, great location and the free parking was a bonus
Good value. Friendly staff. good breakfast
Wifi was very slow
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