Hamlet Hotels Maidstone

Hotels
7.2 (1885 reviews)
802 London Road , Maidstone , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly and Helpful Staff
Comfortable Rooms
Cons:
Cleanliness Issues
Inconsistent Service

Categories

Cleanliness
6.63
There were reported issues with room cleanliness upon check-in.
Service
8.1
Staff were frequently described as friendly and helpful.
Location
7.64
Location was noted as good, although some preferred other hotel chains.
Room Quality
6.59
Rooms were comfortable but sometimes dated or had issues like cold showers.
Amenities
7.12
Facilities were decent, but some guests desired more amenities like a fridge.
Value for Money
7.58
Many reviews highlight good value, but some felt certain aspects didn’t meet expectations.
Food and Beverage
7.13
Breakfast was often praised, but some guests had issues with food availability.
Overall Experience
6.8
General feedback was positive, though some guests had significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:59

Property Description

Victorian Splendour Meets Modern Comfort

At Hamlet Hotels Maidstone, experience the perfect blend of Victorian elegance and contemporary amenities. Just a short distance from Maidstone and the M20, our hotel offers a charming retreat for both leisure and business travelers.

Refined Rooms and Culinary Delights

Indulge in relaxation in our recently refurbished rooms and savor a variety of international dishes at our restaurant. After a long day, unwind in our chic lounge bar, the perfect spot to enjoy a drink in a sophisticated atmosphere.

Inclusive Amenities for a Seamless Stay

Enjoy a complimentary buffet breakfast, hassle-free parking, and stay connected with free Wi-Fi. Our dedicated team is always ready to ensure your stay is as pleasant and stress-free as possible.

Book your stay at Hamlet Hotels Maidstone for a memorable and enjoyable experience.

Important information:

Bar is closed for non-Residence after 23:00.

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.

If your are accompanied with your loved Pets, please contact the Hotel directly. Only certain category of rooms (Double Deluxe Room / Basic Cottage) are allowed with Pets and it is subject to availability. £40 will be chargeable for room upgrade, per night. No pets allowed in Standard, Superior, Suites and Family rooms. If you may have booked your room and bring along your loved pets regrettably we may not be able to accommodate you.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for £15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £20 per person per night when using an existing bed.
    Children up to and including 17 years old stay for £20 per person per night when using an available extra bed.
    Adults stay for £30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 1885 reviews
Cleanliness: 6.63
Service: 8.1
Location: 7.64
Room Quality: 6.59
Amenities: 7.12
Value for Money: 7.58
Food and Beverage: 7.13
Overall Experience: 6.8
M
Matthew • solo_traveller • gb
6
Great staff, food and price make up for dated bedrooms.
Pros:

Staff were great, breakfast was good, bed was great, bathroom was good, great price, cleanliness was OK.

Cons:

Bedrooms need renovation, it feels a bit like a student hall, but I'm sure renovations are on the way, since the restaurant and bar have been recently renovated.

2026-04-11 • via Nuitee
A
avturchyn • family_with_children • gb
8
Perfectly easy and convenient!
Pros:

Nice hotel, like staying in an old manor house, just would say it is on a busy road and not many places to be able to walk from there. But we arrived late and left early, and the staff were very accomodating.

2026-04-10 • via Nuitee
R
Rui • solo_traveller • gb
7
Pros:

All surrounding area out and inside.

Cons:

Noise from another bedroom between 3.30 and 5am.

2026-04-10 • via Nuitee
A
Adam • solo_traveller • gb
1
Pros:

Good water pressure/Checking out/driving out the carpark for the last time and the refund to come because

Cons:

Upon arrival we were upgraded to a what they think is a better room but asked for our original. The room was stifling hot and grubby. The breakfast was swimming in more oil than Fonzie's slicked back hair ay! .

There were contractors staying at the same time and the smelly one must have been forced to sleep in his van and was constantly starting it up in the night to keep warm and revving it along with shouting and banging on second thoughts he probably didn't smell but just wasted his digs money on getting pissed and disturbing other guests.

The bed was in comfortable and harder than I could get it on the trip

We felt that every time we came back to our room someone had been in the room in our absence

2026-04-10 • via Nuitee
H
Harry • solo_traveller • gb
6
7/10 would stay again
Pros:

Very pleasant staff and good breakfast

Cons:

Heavy doors to the rooms , so hear whenever other people come and go

2026-04-10 • via Nuitee
L
Lee • solo_traveller • gb
8
Pros:

Great staff and super breakfast

Cons:

Nothing

2026-04-10 • via Nuitee
J
Jack • couple • gb
1
2026-04-10 • via Nuitee
T
Tinah Moir • couple • gb
7
Was okay
Pros:

The member of staff ... especially the gentleman who checked me in .. he is surly an asset to the company

Cons:

The room didn't have wall sockets... in this day and age I was so shocked to find that the room had only one wall socket which was almost to the door .. so one could not charge my phone over night especially coz I had my little baby with me and I needed to use my phone torch at night feeds because again the room had no night side bed lights .. the ones in the room and on the bed are so bright that they brighter than the main lights in the room .. omg lol

2026-04-08 • via Nuitee
S
skipper • family_with_children • gb
4
Would not return
Pros:

Quite room clean sheets, clean bathroom. Nice breakfast but not hot enough.

Cons:

This place appears to house social services People
Warm breakfast, know English beer, just larger very noisy door closing system in rooms, scruffy grounds to hotel

2026-04-07 • via Nuitee
H
hrachovec • couple • gb
1
Restless
Pros:

Location

Cons:

There was a generator that ran every 2 mins all night and was impossible to sleep. I would to take this complaint further

2026-04-07 • via Nuitee
C
Ciaran • extended_group • nl
8
2026-04-07 • via Nuitee
W
Womack • couple • gb
7
Pros:

Bed was comfortable and lots of parking spaces with free parking for guests. Definitely would stay here again.

Cons:

Partner caught her head on the small light just above the headboard on the bed. Definitely not the best placement.

2026-04-07 • via Nuitee
T
Timo Hubert • solo_traveller • be
10
Good Experience
Pros:

The Breakfast was extraordinary. The rooms were very good for the price per night. I would come back

2026-04-07 • via Nuitee
J
Joanne • family_with_children • gb
8
2026-04-07 • via Nuitee
L
Louise • family_with_children • gb
6
Comfy enough. Budget hotel.
Pros:

Comfy bed and nice breakfast

Cons:

Check in staff told me breakfast was 6:30-8:30am. Got the breakfast and they said it didn’t start till later because it was the weekend. So set an early alarm for noting.

2026-04-07 • via Nuitee
M
Mareva • couple • gb
7
It was a lovely building outside, the rooms are dated.
Pros:

Close to our location we wanted to attend.

Cons:

There was no side tables to put our stuff. No plugs near that space either to plug our mobiles. The windows were looking into houses, and there were not even a frosted, or stained even by some window film. All is needed is bottom half only. So we can still look outside, and also feel confident to walk in our room naked.

2026-04-06 • via Nuitee
J
John • family_with_children • gb
1
Pros:

The view from outside, as we arrived and as we were leaving

Cons:

Dated, and not in a good way!

Photos from Booking.com were clearly from another time, and definitely not recent. First appearance, as you drive up to the hotel looked promising, nice facade, and thats what it is...

Reception was a bar next to the restaurant. You have free 15min to register your vehicle on their Parking Eye tablet, or risk fine, which is ok providing you can check in under 15min, as you need the room number to register your vehicle...

Walk along the corridors and stairs to the hotel bedroom was like a 80s movie set, novel, but the novelty wore off when stepping into the hotel bedroom... the carpets were not clean, the decor was peeling, including the radiator, which was cold.

The bed looked like it had clean sheets, but way too soft, mattress had given up, which we nearly did, if hadn't been so late when we checked in, I would have found another hotel. Kept my shoes and socks on, the carpet...

Later in the night someone tried to open our hotel door, so we wedged furniture behind it. Then noticed the sign on the door warning us to keep door securely locked!! Someone tried the door again early morning...

Shower was weak, tepid at best. Did not want to try breakfast, left as quickly as possible...

As for value for money, no, absolutely not!

AVOID, AVOID, AVOID!!

2026-04-06 • via Nuitee
B
Benjamin • solo_traveller • gb
6
2026-04-05 • via Nuitee
L
Louise • couple • gb
10
2026-04-05 • via Nuitee
J
jakub • family_with_children • pl
9
2026-04-05 • via Nuitee