EA Hotel Crystal Palace

Hotels
•
EA Hotels
7.6 (2640 reviews)
Malá Štěpánská 17 , Prague , cz

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Uncomfortable beds
Poor cleanliness
Limited amenities

Categories

Cleanliness
6.6
Multiple reviews indicated issues such as mouldy milk in the fridge, holes in bedsheets, and noise from the bathroom fan.
Service
8.1
Overall positive feedback on the staff's helpfulness, although there were instances of unmanned reception after 7 PM.
Location
8.6
Many reviews highlighted the convenient and central location of the hotel.
Room Quality
6.6
Comments about uncomfortable beds, outdated rooms, and issues with temperature control were common.
Amenities
7.6
Some issues with amenities like the breakfast area being unstocked and the heating system not working properly.
Value for Money
7.6
Mixed reviews suggest it might not meet expectations compared to the price, especially given the room quality.
Food and Beverage
8.1
Breakfast received positive mentions for variety and taste.
Overall Experience
7.6
Generally a fair experience, though with several points of dissatisfaction noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:34

Property Description

Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms equipped with free wired internet, satellite TV, and modern amenities ensuring a relaxing stay.

Wellness & Business Facilities
Indulge in relaxation at our Finnish sauna or host successful meetings in our spacious conference hall accommodating up to 60 people.

Dining and Nearby Attractions
Start your day with a delightful breakfast buffet at our restaurant terrace. Explore the vibrant neighborhood with shops nearby and iconic landmarks within walking distance.

Book now for an unforgettable stay at the modern Hotel Crystal Palace in the heart of Prague.

Important information:

For nonrefundable bookings, guests are required to use the same credit card used for the booking. Otherwise booking can not be guaranteed. Please contact property for more information. Contact details can be found on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PRG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 24 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 2640 reviews
Cleanliness: 6.6
Service: 8.1
Location: 8.6
Room Quality: 6.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 7.6
J
JORGE ANGEL • solo_traveller • es
10
Fantástico
Pros:

Habitación amplia, limpia y cómoda. Todo genial. A escasos 15 minutos del centro y el desayuno tipo buffet muy rico. El personal de recepción muy amable.

2026-05-09 • via Nuitee
A
Aymen • family_with_children • be
1
2026-05-08 • via Nuitee
S
Samet • couple • de
10
2026-05-07 • via Nuitee
S
Samet • couple • de
10
2026-05-07 • via Nuitee
A
Alexandros • couple • gr
7
Πολυ καλη
Pros:

Πρωινο και η τοποθεσία

Cons:

Δεν υπηρχε 24ωρη υποδοχη να μιλαει αγγλικα.Ακριβος χωρος παρκιγκ.

2026-05-06 • via Nuitee
M
Marija • couple • mk
10
A great value for money and top-notch location.
Pros:

You have everything you need down the street (shops, great restaurants) and very close to the center, as well as major sights - would greatly recommend it for anyone looking to explore Prague!

2026-05-06 • via Nuitee
V
Vlasis • couple • gr
9
2026-05-06 • via Nuitee
O
Ollé • solo_traveller • hu
10
2026-05-05 • via Nuitee
C
Christina • couple • se
6
2026-05-05 • via Nuitee
V
Volker • solo_traveller • de
6
Luft nach oben
Pros:

Frühstück war in Ordnung

Cons:

Hotel ist teilweise sehr abgewohnt und würde meiner Ansicht nach dringend eine Renovierung benötigen

2026-05-05 • via Nuitee
M
Mario • couple • it
2
Bella Praga ma non posso dire altrettanto della struttura
Pros:

Posizione ottimale e colazione discreta.

Cons:

Personale della reception, assistenza al cliente pari a zero, pulizia camera pessima, camera in uno stato pietoso (letto sfondato, frigo vuoto, set accoglienza inesistente, doccia e lavandino che perdevano, mobili rotti, polvere nelle intercapedini e porta asciugamani rotto).

2026-05-04 • via Nuitee
K
Klaus • extended_group • de
9
Das Hotel ist sehr zentral gelegen. Zur Tram sind es nur ca. 300 m und das Straßenbahnnetz in Prag ist vorbildlich. Die
Pros:

Das Frühstücksbufett war sehr gut und reichhaltig. Es gab auch landestypische Speisen. Wame und kalte Getränke gab es auch außerhalb der Frühstückszeit.

Cons:

Die Zimmer 101 und 102 lagen unmittelbar nehmen dem Frühstücksraum. Damit war die Nach gegen 6:15 Uhr vorbei, weil die Servicekräfte das Frühstück ab 7:00 Uhr vorbereiteten.

2026-05-04 • via Nuitee
V
Volha • couple • fr
9
Pros:

L'emplacement idéal pour visiter la ville. Les chambres sont propres et confortables! Le personnel est au top

2026-05-03 • via Nuitee
A
Andrea • extended_group • es
4
2026-05-03 • via Nuitee
E
Eva • solo_traveller • es
8
2026-05-03 • via Nuitee
M
Martina • couple • it
8
2026-05-03 • via Nuitee
J
Jan • couple • cz
7
2026-05-02 • via Nuitee
J
Jana • couple • cz
4
Zklamání
Pros:

Nic

Cons:

Malé pokoje bez varné konvice baru

2026-05-02 • via Nuitee
E
Eleni • solo_traveller • cy
8
2026-05-02 • via Nuitee
M
Maria Gerarda • couple • es
7
Pros:

El desayuno y la posición

Cons:

El colchón súper incómodo y la tele no funcionaba

2026-05-01 • via Nuitee