EA Hotel Crystal Palace

Hotels
•
EA Hotels
7.6 (2795 reviews)
Malá Štěpánská 17 , Prague , cz

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Business center
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Uncomfortable beds
Poor cleanliness
Limited amenities

Categories

Cleanliness
6.6
Multiple reviews indicated issues such as mouldy milk in the fridge, holes in bedsheets, and noise from the bathroom fan.
Service
8.1
Overall positive feedback on the staff's helpfulness, although there were instances of unmanned reception after 7 PM.
Location
8.6
Many reviews highlighted the convenient and central location of the hotel.
Room Quality
6.6
Comments about uncomfortable beds, outdated rooms, and issues with temperature control were common.
Amenities
7.6
Some issues with amenities like the breakfast area being unstocked and the heating system not working properly.
Value for Money
7.6
Mixed reviews suggest it might not meet expectations compared to the price, especially given the room quality.
Food and Beverage
8.1
Breakfast received positive mentions for variety and taste.
Overall Experience
7.6
Generally a fair experience, though with several points of dissatisfaction noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:34

Property Description

Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms equipped with free wired internet, satellite TV, and modern amenities ensuring a relaxing stay.

Wellness & Business Facilities
Indulge in relaxation at our Finnish sauna or host successful meetings in our spacious conference hall accommodating up to 60 people.

Dining and Nearby Attractions
Start your day with a delightful breakfast buffet at our restaurant terrace. Explore the vibrant neighborhood with shops nearby and iconic landmarks within walking distance.

Book now for an unforgettable stay at the modern Hotel Crystal Palace in the heart of Prague.

Important information:

For nonrefundable bookings, guests are required to use the same credit card used for the booking. Otherwise booking can not be guaranteed. Please contact property for more information. Contact details can be found on the booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PRG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 24 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 2795 reviews
Cleanliness: 6.6
Service: 8.1
Location: 8.6
Room Quality: 6.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 7.6
T
Tomáš • couple • cz
4
2026-07-03 • via Nuitee
D
David • solo_traveller • cz
7
2026-07-02 • via Nuitee
D
David • solo_traveller • cz
7
2026-07-02 • via Nuitee
P
Petro • extended_group • es
9
2026-07-01 • via Nuitee
T
Tomáš • solo_traveller • cz
8
Ideální hotel na přespání na jednu noc v centru Prahy
Pros:

Lokalita odpovídá centru Prahy, klidné místo. Snídaně byla v naprostém pořádku bohatý výběr.

2026-07-01 • via Nuitee
I
Ivashchenko • solo_traveller • ru
2
Такое...
Pros:

Чистота и быстрая реакция на просьбы

Cons:

1. Цена по факту оплаты на рецепшне оказалась дороже чем при бронировании.
2. Смарт ТВ нет, показывает только 5 каналов на чешском.
3. Канализация воняет, ванну открыть нельзя, лампы работают через одну.
4. Кондиционер нужно просить чтоб включили.

2026-06-29 • via Nuitee
D
Dmytro • family_with_children • ua
10
2026-06-29 • via Nuitee
Z
Zuzana • solo_traveller • cz
10
2026-06-29 • via Nuitee
S
Sheila • solo_traveller • it
9
Pros:

Hotel comodo con il centro, servito da mezzi pubblici nelle vicinanze, ottima colazione dia dolce che salata, camera silenziosa e aria condizionata top. Cambio asciugamani giornalmente.

Cons:

Nulla di negativo da segnalare.

2026-06-29 • via Nuitee
T
Tomas • solo_traveller • cz
8
Cons:

Starší sprchy

2026-06-28 • via Nuitee
A
Angelos • solo_traveller • gr
10
Excellent location and value for money
Pros:

It was very luxurious for the money we paid. Breakfast was good. Location excellent. Highly recommended

2026-06-28 • via Nuitee
V
Vitezslav • solo_traveller • cz
10
2026-06-27 • via Nuitee
Y
yacoubi • solo_traveller • cz
10
2026-06-27 • via Nuitee
L
Liudmyla • couple • ua
7
2026-06-27 • via Nuitee
D
David • extended_group • de
10
Fantastic
Pros:

Great location , close to everything , staff was super helpful and responsive

Cons:

Nothing bad to say here

2026-06-26 • via Nuitee
L
Lucie • solo_traveller • cz
7
Přespání v centru
Pros:

Od ubytování jsem dostala přesně, co jsem očekávala. Čistou postel, čistou koupelnu a dobrou snídani. Víc toho člověk ani nepotřebuje, když je na služební cestě.

Cons:

Nic mě nenapadá.

2026-06-25 • via Nuitee
V
Vladu2 • solo_traveller • at
5
Pros:

Super Lage

Cons:

Zimmer war sehr heiß, war nicht zum Aushalten

2026-06-25 • via Nuitee
A
Anastasia • couple • ua
10
Pros:

Great location, quick check-in. The value for money was a pleasant surprise for Prague. It’s not my first time staying in this city, and this is probably the best location I've had so far. AC in the room is a huge plus, as not all places here have it.

2026-06-24 • via Nuitee
A
Anna • solo_traveller • ee
10
2026-06-24 • via Nuitee
C
crenganis • solo_traveller • ro
9
Pros:

Evaluarea este pentru hotelul "frate" EA Hotel New Town, unde am fost trimisi si care e la 4 min de primul. Conditiile au fost ff bune, inclusiv terasa camerei. Mancare ff buna si variata, camera super.

Cons:

Am plecat de la hotelul EA Hotel Cristal, dupa ce am facut reclamatie la receptie pt faptul ca aerul conditionat nu functiona. In camera erau 31.5 grade iar sotul bolnav. Nu se putea respira. Inacceptabil pentru un hotel de 4 stele. Baiatul Sava, de la receptie, a fost ff amabil si a vorbit pt aceleasi conditii in celalalt hotel si totul s-a rezolvat. Multumim pe aceasta cale lui Sava pentru implicare.

2026-06-24 • via Nuitee