EA Hotel Crystal Palace

Hotels
•
EA Hotels
7.6 (2971 reviews)
Malá Štěpánská 17 , Prague , CZ
+420 221 961 111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Business center
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Uncomfortable beds
Poor cleanliness
Limited amenities

Categories

Cleanliness
6.6
Multiple reviews indicated issues such as mouldy milk in the fridge, holes in bedsheets, and noise from the bathroom fan.
Service
8.1
Overall positive feedback on the staff's helpfulness, although there were instances of unmanned reception after 7 PM.
Location
8.6
Many reviews highlighted the convenient and central location of the hotel.
Room Quality
6.6
Comments about uncomfortable beds, outdated rooms, and issues with temperature control were common.
Amenities
7.6
Some issues with amenities like the breakfast area being unstocked and the heating system not working properly.
Value for Money
7.6
Mixed reviews suggest it might not meet expectations compared to the price, especially given the room quality.
Food and Beverage
8.1
Breakfast received positive mentions for variety and taste.
Overall Experience
7.6
Generally a fair experience, though with several points of dissatisfaction noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:34

Property Description

Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms equipped with free wired internet, satellite TV, and modern amenities ensuring a relaxing stay.

Wellness & Business Facilities
Indulge in relaxation at our Finnish sauna or host successful meetings in our spacious conference hall accommodating up to 60 people.

Dining and Nearby Attractions
Start your day with a delightful breakfast buffet at our restaurant terrace. Explore the vibrant neighborhood with shops nearby and iconic landmarks within walking distance.

Book now for an unforgettable stay at the modern Hotel Crystal Palace in the heart of Prague.

Important information:

For nonrefundable bookings, guests are required to use the same credit card used for the booking. Otherwise booking can not be guaranteed. Please contact property for more information. Contact details can be found on the booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PRG

Location

Guest Reviews

7.6
Based on 2971 reviews
Cleanliness: 6.6
Service: 8.1
Location: 8.6
Room Quality: 6.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 7.6
G
Giuseppe • couple • it
6
Unica nota positiva la posizione, molto comoda per spostarsi con i mezzi pubblici. Struttura vecchia e staff disattento
Pros:

La posizione comoda

Cons:

Lo staff e la struttura

2026-10-30 • via Nuitee
A
Aljaž • solo_traveller • si
7
2026-10-30 • via Nuitee
T
Terzic • family_with_children • at
10
2026-10-30 • via Nuitee
B
BOUSIOS • family_with_children • gr
9
Cons:

The music in early in the morning

2026-10-30 • via Nuitee
A
ANASTASIA • couple • gr
9
Pros:

Καθαρό δωμάτιο . Καθημερινή αλλαγή πετσετών . Εξυπηρετικό προσωπικό. Αρκετά ικανοποιητικό πρωινό . Απέχει 20 λεπτά με τα πόδια από το κέντρο αλλά είναι ευχάριστη η διαδρομή.

2026-10-29 • via Nuitee
A
Anna • solo_traveller • it
7
2026-10-29 • via Nuitee
B
Blažena • extended_group • cz
8
2026-10-29 • via Nuitee
K
Karlo • couple • hr
7
2026-10-28 • via Nuitee
J
Jana • couple • at
4
Pros:

Mann war schnell in der Stadt

Cons:

Das war leider kein 4 Sterne Hotel. Das Zimmer war veraltet. Überall war staub. Das Bett war kaputt und der Vorhang hatte Loch. In. Zimmer war nicht mal ein Wasserkocher.

2026-10-27 • via Nuitee
B
Baráty • family_with_children • cz
10
2026-10-27 • via Nuitee
S
Sandro • family_with_children • it
7
2026-10-27 • via Nuitee
Z
Zdravko • couple • bg
4
Задоволително
Pros:

Локация . Близки магазини и ресторанти .

Cons:

Много тясна стая без никакви условия . Даже нямаше и един стол . Поисках допълнително чехли и възглавница . В стаята нямаше.

2026-10-27 • via Nuitee
N
Nathanael • couple • sk
10
2026-10-26 • via Nuitee
P
Péter • family_with_children • hu
10
2026-10-26 • via Nuitee
D
Dorota • couple • pl
7
Bardzo dobry serwis; bardzo uczynni i rzyczliwi ludzie.
Pros:

Lokalizacja

Cons:

Brak górnego światła w pokoju; wysokość opłaty za parking

2026-10-26 • via Nuitee
Данило • couple • ua
6
2026-10-26 • via Nuitee
S
Sarnecky • couple • sk
10
Pros:

Chcem sa poďakovať recepčnému menom Radek , za jeho pochopenie a zhovievavosť , všetko bolo na 100% , hotel odporúčam každému , ktorý chcú pohodlie , kľud , a pozitívny a ochotný personal 😊 , ďakujem a určite sa k vam ešte vratim 😊

2026-10-25 • via Nuitee
H
Hana • couple • cz
7
2026-10-25 • via Nuitee
J
Jan • solo_traveller • cz
4
Cons:

Za 5 000 Kč byl pokoj opravdu malý, ani nešlo pořádně rozsvítit světlo.

2026-10-25 • via Nuitee
P
Peter • couple • cz
6
Pros:

lokalita, on-line odbaveni

Cons:

viditelne opotrebovani, ve spolecnych prostorech odrene podlahy, v pokoji amatersky provedene opravy, velmi nepohodlna postel s prolezelou matraci a rozbitym rostem

2026-10-25 • via Nuitee