EA Hotel Crystal Palace

Hotels
•
EA Hotels
7.6 (2510 reviews)
Malá Štěpánská 17 , Prague , cz

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Uncomfortable beds
Poor cleanliness
Limited amenities

Categories

Cleanliness
6.6
Multiple reviews indicated issues such as mouldy milk in the fridge, holes in bedsheets, and noise from the bathroom fan.
Service
8.1
Overall positive feedback on the staff's helpfulness, although there were instances of unmanned reception after 7 PM.
Location
8.6
Many reviews highlighted the convenient and central location of the hotel.
Room Quality
6.6
Comments about uncomfortable beds, outdated rooms, and issues with temperature control were common.
Amenities
7.6
Some issues with amenities like the breakfast area being unstocked and the heating system not working properly.
Value for Money
7.6
Mixed reviews suggest it might not meet expectations compared to the price, especially given the room quality.
Food and Beverage
8.1
Breakfast received positive mentions for variety and taste.
Overall Experience
7.6
Generally a fair experience, though with several points of dissatisfaction noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:34

Property Description

Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms equipped with free wired internet, satellite TV, and modern amenities ensuring a relaxing stay.

Wellness & Business Facilities
Indulge in relaxation at our Finnish sauna or host successful meetings in our spacious conference hall accommodating up to 60 people.

Dining and Nearby Attractions
Start your day with a delightful breakfast buffet at our restaurant terrace. Explore the vibrant neighborhood with shops nearby and iconic landmarks within walking distance.

Book now for an unforgettable stay at the modern Hotel Crystal Palace in the heart of Prague.

Important information:

For nonrefundable bookings, guests are required to use the same credit card used for the booking. Otherwise booking can not be guaranteed. Please contact property for more information. Contact details can be found on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PRG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 24 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 2510 reviews
Cleanliness: 6.6
Service: 8.1
Location: 8.6
Room Quality: 6.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 7.6
I
Imčo • family_with_children • sk
10
2026-03-14 • via Nuitee
I
Imčo • solo_traveller • sk
10
Pros:

super poloha, moderné zariadené izby 👍👍

2026-03-14 • via Nuitee
M
Marco • solo_traveller • de
8
2026-03-13 • via Nuitee
V
Veronika • solo_traveller • cz
10
Pros:

Doporucuji se zde ubytovat maji vsude cisto , pohodlne postele , dobrou snidani nejlepsi kavu a velmi prijemny personal Pan Radek s pani Natalii maji pratelsky pristup k hostum rada se sem vracim

2026-03-13 • via Nuitee
D
darius • solo_traveller • de
5
Pros:

es war an dem tag etwas laut in der nacht
35 euro fürs Parken pro tag

2026-03-10 • via Nuitee
S
Stefan • couple • at
10
2026-03-09 • via Nuitee
S
Stefan • couple • at
10
2026-03-09 • via Nuitee
M
Maria • solo_traveller • it
8
Pros:

Colazione super e posizione

2026-03-08 • via Nuitee
A
Anna • couple • cz
10
Pros:

Příjemný pobyt, všechno v pohodě. Pan Radek na recepci byl velmi profesionální, ochotný a moc nám pomohl s check-inem. Díky němu doporučujeme! 👍

2026-03-08 • via Nuitee
F
Filip • solo_traveller • cz
10
2026-03-07 • via Nuitee
V
Vendula • extended_group • cz
9
Pros:

Skvělý mladý muž na recepci!

2026-03-04 • via Nuitee
J
Jiří V73 • solo_traveller • cz
8
2026-03-03 • via Nuitee
P
Pavel • family_with_children • cz
9
2026-03-03 • via Nuitee
C
Ceban • family_with_children • md
1
2026-03-02 • via Nuitee
M
Martin • solo_traveller • gb
7
Pros:

Nice breakfast. Friendly staff with easy check-in and check-out.

Cons:

The single bed was not very comfortable.

2026-02-27 • via Nuitee
T
Tomas • couple • cz
6
Pros:

Výborná poloha. Na této straně řeky všechno v centru blízko.

Cons:

Hotel by potřeboval schopnějšího údržbáře a trochu investice. V hotelu je spousta drobných nedostatků typu světlo na zrcadle v koupelně bez zářivky a krytu, odlepené dlaždičky apod.

2026-02-26 • via Nuitee
I
Ivan • solo_traveller • cz
8
2026-02-25 • via Nuitee
J
Josef • couple • cz
8
2026-02-23 • via Nuitee
T
Turansky • family_with_children • sk
9
2026-02-22 • via Nuitee
A
Anna • family_with_children • cz
7
Pros:

Poloha personál.

Cons:

Postele hrozné netiekla tepla voda

2026-02-22 • via Nuitee