The Westin Boston Seaport District

Hotels
•
Westin
8.6 (1713 reviews)
425 Summer Street , Boston , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms
Exceptional service
Great location
Good breakfast
Cons:
Need for microwave in the room
Some rooms require modernization

Categories

Cleanliness
8.54
Rooms are clean, standard quality for this hotel tier.
Service
9.01
Exceptional service, staff was friendly and attentive.
Location
8.75
Great location, safe and walkable area, close to downtown.
Room Quality
8.3
Rooms are nice but some require modernization.
Amenities
8.53
Amenities are satisfactory, with a good breakfast buffet.
Value for Money
8.49
Good value for the quality received during the stay.
Food and Beverage
8.64
Buffet experience was great but could use slight improvements.
Overall Experience
8.51
Wonderful overall experience with exceptional staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 11:57

Property Description

Luxurious Accommodations
Experience a tranquil stay at The Westin Boston Seaport District, where modern guestrooms await with upscale amenities including a flat-screen TV and Starbucks® Coffee.

Culinary Delights
Indulge in a variety of dining options, from seasonal dishes at Sauciety to Irish fare at MJ O’Connor’s bar. Sip on craft cocktails at Birch Bar or socialize at City Bar with a selection of spirits and craft beers.

Wellness and Convenience
Relax in the heated indoor pool or whirlpool, stay active with New Balance® gear, and unwind at the fitness center. With a business center, multilingual staff, and prime location near top attractions, your stay is sure to be seamless.

Book now for an unforgettable stay at The Westin Boston Seaport District.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 49 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.

Location

Property Accessibility

Total Disability Score: 82.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, electric
  • Entrance Door Width: 95
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 12
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 1713 reviews
Cleanliness: 8.54
Service: 9.01
Location: 8.75
Room Quality: 8.3
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.64
Overall Experience: 8.51
L
luis eduardo • solo_traveller • br
5
Hotel com filosofia muito comercial
Pros:

Espaço do quarto

Cons:

Falta de empatia dos funcionários; tarifas que subiam sem prévia comunicação; limpeza dos quartos feira de maneira tardia

2026-03-24 • via Nuitee
A
AR • extended_group • au
9
Pros:

room. bed. location. Everything. We were at the conference at the Westin, and loved everything. The greeting at the reception was exceptional. We got an upgrade to a high floor with a view. Conference food was great, and we got coupons for food and drinks too. Had a blast!

Cons:

The convenience shop was a bit underwhelming. There was a huge snowstorm outside and we could not come out for snacks.

2026-03-24 • via Nuitee
S
Sandra • extended_group • br
7
LOCALIDADE OTIMA, INCONSISTENCIA COM RESERVA REALIZADA NO BOOKING.COM, QUE NAO PODE SER ATENDIDA
Pros:

A LOCALIZACAO CONTINUA SENDO O PONTO ALTO DESTE HOTEL, POR OCASIAO DA FEIRA SEAFOOD SHOW, NAO NECESSITANDO SE EXPOR AO TEMPO FORA, PERMITE CONECTAR COMODAMENTE E EM SEGURANCA COM O CENTRO DE CONVENCOES. QUARTOS COM CAMAS CONFORTAVEIS, BANHEIRO BEM CONSERVADO COM AMENITIES DE QUALIDADE, TOALHAS LIMPAS E MACIAS, SILENCIO NOS CORREDORES PERMITE BOM DESCANSO.

Cons:

A RESERVA ERA POR UM "QUARTO FAMILIA DE CANTO MAIS ESPACO 02 CAMAS", MAS NAO ESTAVA DISPONIVEL AO MOMENTO DO CHECK-IN. NOS FOI ENTREGUE UM "QUARTO TWIN 02 CAMAS", POR NAO HAVER AQUELA OPCAO DISPONIVEL, SENDO QUE O RECEPCIONISTA AINDA DECLAROU QUE NAO SE FAZIAM RESPONSAVEIS POR RESERVAS TOMADAS EM SITES DE TERCEIROS (Booking.com E/OU OUTROS). O FATO EH QUE ESTE "QUARTO FAMILIA DE CANTO" ERA OFERECIDO TANTO NO SITE DO PROPRIO HOTEL WESTIN, COMO NO TERCEIRO (Booking.com/Latam), E O VALOR A SER PAGO ERA ADICIONAL PELO ESPACO EXTRA DE UM QUARTO DE CANTO. ME CAUSOU SURPRESA E ESTRANHEZA A FORMA DE JUSTIFICAR O FATO DO QUARTO QUE RESERVAMOS NAO ESTAR DISPONIVEL, JA VIR COM UMA DECLARACAO DESTA, DENOTA QUE ALGO OCORREU INTERNAMENTE, ALGUEM DA RECEPCAO ENTREGOU O "QUARTO FAMILIA DE CANTO", PARA OUTRA RESERVA, E DEIXOU A NOSSA DESAMPARADA, E PRECISOU DECLAMAR ESTA JUSTIFICATIVA AO MOMENTO DO CHECK-IN. MUITO DESAGRADAVEL EM SE TRATANDO DE UM HOTEL DA REDE WESTIN, QUE IMAGINO TRABALHA COM ALTO RIGOR E QUALIDADE DE SERVICOS. BASTANTE LAMENTAVEL ESTE RECEPTIVO. NAO HAVENDO OPCAO, TIVEMOS QUE ACEITAR O QUE HAVIA, POIS NAO HAVERIA TEMPO E NEM DISPONIBILIDADE PARA BUSCAR ALGO PARA O PROPRIO DIA.

2026-03-20 • via Nuitee
P
PS • extended_group • us
2
Location only; everything else is bad
Pros:

Next to the show

Cons:

The room was said "city view", but it is totally not.
Many things in the room are broken.
The lady at the buffet restaurant is always upset and cranky.

2026-03-19 • via Nuitee
F
FREDERIC • solo_traveller • fr
7
2026-03-17 • via Nuitee
R
Ronald • couple • us
5
2026-03-16 • via Nuitee
M
Mireille • couple • ca
10
2026-03-10 • via Nuitee
R
Raquel • couple • us
10
2026-03-08 • via Nuitee
L
Laulita • solo_traveller • us
10
Pros:

Room was clean and spacious. Beautiful view of Boston

2026-02-27 • via Nuitee
C
Colette • solo_traveller • us
10
2026-02-26 • via Nuitee
B
BD • couple • us
8
Oh man, not too bad proximity to airport made it excellent for me, as well as Chris at the front desk.
Pros:

Close proximity to the airport and the staff was amazing especially Chris Enriquez- he went above and beyond every time to help me

Cons:

Room could’ve been a lot cleaner. Noticed stains on the nightstand the day I arrived and housekeeping came twice and still never cleaned up the area not to mention the room smelled very bad when I first got in there. My main issue was another rep at the front desk overcharged my hold on my card. I am still waiting for that to clear it up, but it was as if I was charged double for my stay

2026-02-23 • via Nuitee
N
Nilton • family_with_children • us
10
2026-01-28 • via Nuitee
D
David • solo_traveller • us
1
Not good. They charged me for the room twice. The A/C kept shutting off so the room was to hot.
Pros:

Breakfast was ok it got cold quickly.

Cons:

The bathroom was a mess, the toilet paper holder would not stay up so the roll kept sliding off on to the floor. The shower head was to low and wouldn't stay up right. There is rust on the door frame inside the bathroom. I tripped and fell, the tv was damaged, I told management before I checked out. They did not call or email me to talk about it they just charged my credit card 1048.05 dollars to replace it. It's not a new tv it has black tape on the corner like it already was damaged before. I could see charging me for half the replacement cost but not the whole thing. Not very perfesional to just charge me with no contact made.

2026-01-20 • via Nuitee
T
Trent • couple • us
10
2026-01-20 • via Nuitee
T
Tamela • extended_group • us
10
Excellent
Pros:

Friendly and helpful staff.

Cons:

Nothing

2026-01-19 • via Nuitee
S
Stomey • couple • us
10
2026-01-19 • via Nuitee
D
Daniel • family_with_children • us
4
Pros:

Staff was great, breakfast was awesome, and the hotel had a Starbucks.

Cons:

Bathroom in the room was dirty, the AC in the room wouldn’t cool the room and the family was up two nights in a row sweating, the pool was disgusting, and the onsite dinning “MJ Oconnors” was overpriced and pretty bad. I don’t usually review or complain, actually never wrote a bad review in my life, but for almost $500 a night I have expectations.

2026-01-19 • via Nuitee
D
Dhanesh • family_with_children • ae
10
Pros:

No breakfast taken

Cons:

Big room size

2026-01-19 • via Nuitee
L
Laurie • family_with_children • us
10
Very nice hotel and the location was great for getting to all our activities.
Pros:

We appreciated the dining coupons! We had a lot we wanted to see and do so making my money go as far as possible was important. Thank you!

Cons:

The bed was a little more firm than I am used to, but overall the room was very nice.

2026-01-19 • via Nuitee
M
Margaret • couple • us
10
2026-01-19 • via Nuitee