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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Shallow end
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Pet bowls
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Pet basket
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Spa, Pool, and Gym
Indulge in relaxation and wellness at our hotel's top-notch spa, refreshing pool, and modern gym facilities.
Free Wi-Fi and Spacious Rooms
Stay connected with complimentary Wi-Fi as you unwind in our generously sized, well-appointed rooms overlooking picturesque grounds near the Welsh border.
Modern Amenities and 24-Hour Room Service
Enjoy in-room entertainment with a flat-screen TV, and convenience with tea/coffee facilities. Our dedicated staff are at your service round the clock with our 24-hour room service.
Book now to experience the perfect blend of comfort and luxury at Grosvenor Pulford Hotel and Spa.
Please note that only the family room can accommodate children.
Please note, standard rooms cannot accommodate any extra beds or cots.
The price of the breakfast may differ if purchased at the hotel.
Visits to the spa must be booked in advance. Treatments must be paid for separately.
Children's swimming times are restricted throughout the week.
Please note that when making your reservation, your credit card details are only taken as a guarantee. No payment is taken until you arrive at the hotel.
The property hosts entertainment and events occasionally, which last until 12:30. Some rooms may be affected by noise.
When booking more than 8 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
Everything. Breakfast was lovely. Staff were welcoming and very helpful. Pool area was clean and quiet
Nothing to complain about
Went for spa day. Best spa day I’ve had. Would highly recommend, especially as there was a special offer on. Location and facilities were excellent as were the treatments. Top class massages, the women are clearly highly qualified.
Lunch was delicious too.
The spa
We book a suite for Valentine’s Day but were unable to eat in Palm court
We absolutely loved this hotel. We stayed during their winter promotion, which included dinner, breakfast, and access to the spa—great value and a wonderful experience overall.
As it was our anniversary, we upgraded to a superior room when booking. Room 67 was luxurious and beautifully decorated. The bed, linen, and pillows were all incredibly comfortable, which made for a very relaxing stay.
We had lunch in Nelson’s pub/bar and ordered the prawn and crab sourdough sandwich, which was delicious.
In the evening we had dinner in the Palms Court. The food was exceptional once again, and the atmosphere was lovely. There was also a musician playing the piano, which made the experience feel even more special.
We will definitely be back!
Alles perfekt
Nichts
Pool area to large for amount of seats available. Had to sit on floor.
Having had Cream Teas here previously and thoroughly enjoyed them, I enthusiastically recommend The Grosvenor to friends and family. So where better to celebrate my birthday. The Grosvenor, where the sandwiches ooze with delicious fillings and are replenished by the eagle eyed waiting staff along with any slice of cake you required more of.
The afternoon was an utter disappointment, Lipstick on my tea cup, measly filled and dry finger sandwiches (5), which were NOT replenished. Apparently they had never heard of such a thing!. And after requesting more sandwiches the waitress discussed this with other staff members who turned and stared at out table!
My guests and I felt most uncomfortable and had reservations in asking for more, tea, coffee and water
I do not expect waiting staff to hover but asking if everything is ok and do we require anything further, is most welcome and I do not think too much to ask, considering The Grosvenor adds a service charge.
I will not be recommending The Grosvenor and nor I or any member of my party will be returning.
The room was lovely and very comfortable. Staff extremely friendly and helpful. Food in both palm court and Nelsons delicious and well presented! Our treatments in the spa were lovely! We had my 70th birthday celebration in the Palm court and the staff were very accommodating!
The pool needs a little updating..seems a little tired. Some upright chairs needed around the pool for mobility impaired guests. The rail on the hot tub is loose and rusty. I love the hot tub , but getting in and out was very difficult. Steps are so deep and I have issues with mobility so had to be helped out by other guests. Feel that the pool should be accessible for all.
Great stay
We wanted somewhere nice to stay within an hour or so from home for a celebratory few days.
Grovenor Pulford is a Very good hotel with professionally minded staff that have a friendly attitude.
Good location. Comfortable room. Two good restaurants. Very good facilities.
We were celebrating an anniversary and the hotel and their staff made it that little more memorable.
We have stayed before and we will look to stay again.
The weather!!
Fabulous afternoon tea at the Grosvenor Pulford. One of us is coeliac, and the
gluten free tea was just as good as the "regular" tea. Scones the same size as the non-gf ones and beautifully warm, tasty sandwiches on soft bread, and delicious cakes. The same can be said for the "normal" tea. There was so much food we could barely finish it. Really great service too - attentive, helpful and polite. Highly recommend.
Staff very rude, Room was dirty pubic hair in the bath and dirty pillow cases toilet was dirty.
I was due to go to a spa day with friends i paid £145.00 i was unable to attend due to medical reasons Hotel refused to give my money back not helpful at all.
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