Grosvenor Pulford Hotel & Spa

Hotels
9 (2215 reviews)
Wrexham Road, Pulford , Pulford , gb

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent food quality and selection
Beautiful location and decor
Cons:
Service speed issues
Price concerns regarding quality

Categories

Cleanliness
9.14
Standard quality for this hotel tier
Service
8.61
Mixed sentiments regarding service speed and attentiveness.
Location
9.15
Located in beautiful Cheshire countryside, convenient to Chester.
Room Quality
9.1
Rooms are well-appointed and comfortable.
Amenities
9.13
Excellent spa facilities and amenities.
Value for Money
8.59
Some concerns regarding the price in relation to quality received.
Food and Beverage
9.14
Food is highly praised with a good selection.
Overall Experience
9.11
A very positive overall experience with excellent hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:21

Property Description

Luxurious Spa, Pool, and Gym
Indulge in relaxation and wellness at our hotel's top-notch spa, refreshing pool, and modern gym facilities.

Free Wi-Fi and Spacious Rooms
Stay connected with complimentary Wi-Fi as you unwind in our generously sized, well-appointed rooms overlooking picturesque grounds near the Welsh border.

Modern Amenities and 24-Hour Room Service
Enjoy in-room entertainment with a flat-screen TV, and convenience with tea/coffee facilities. Our dedicated staff are at your service round the clock with our 24-hour room service.

Book now to experience the perfect blend of comfort and luxury at Grosvenor Pulford Hotel and Spa.

Important information:

Please note that only the family room can accommodate children.

Please note, standard rooms cannot accommodate any extra beds or cots.

The price of the breakfast may differ if purchased at the hotel.

Visits to the spa must be booked in advance. Treatments must be paid for separately.

Children's swimming times are restricted throughout the week.

Please note that when making your reservation, your credit card details are only taken as a guarantee. No payment is taken until you arrive at the hotel.

The property hosts entertainment and events occasionally, which last until 12:30. Some rooms may be affected by noise.

When booking more than 8 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 2215 reviews
Cleanliness: 9.14
Service: 8.61
Location: 9.15
Room Quality: 9.1
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.11
Z
Zoe • couple • gb
10
2026-06-24 • via Nuitee
T
Tony • extended_group • gb
10
Perfect finsih to a great day
Pros:

Everything from booking in to checking out was perfect

Cons:

Nothing all was 1st class

2026-06-22 • via Nuitee
D
Dora • couple • gb
10
2026-06-21 • via Nuitee
M
matthew • couple • gb
9
Lovely, well manitained and modernised hotel
Pros:

Very clean, very well modernised, rooms were cosy, bar was great with different areas to eat

Cons:

Changing facilities in pool area / spa - small and dated

2026-06-19 • via Nuitee
J
J R • extended_group • gb
9
2026-06-15 • via Nuitee
K
Kathryn • couple • gb
9
2026-06-12 • via Nuitee
R
Robin G Martin • couple • gb
8
A good quality hotel and very convenient for the function we attended locally
Pros:

High quality hotel facilities. Large comfortable and clean room. Excellent parking. Good breakfast.

Cons:

Offered table adjacent to breakfast buffet rather than a table in the Palm Court for some unknown reason. Only moved to Palm Court at our insistence.

2026-06-09 • via Nuitee
F
Fischer • solo_traveller • us
6
Pros:

Staff. Size of room.

Cons:

Room had tattered desk. Breakfast had an extra charge for various items. You did not stay in the older portion pictured in the ads. You stayed in a 90s addition.

2026-06-09 • via Nuitee
W
William • couple • im
8
Comfortable hotel with good service
Pros:

Comfortable clean room

Cons:

Very soft bed

2026-06-06 • via Nuitee
J
JAMES • couple • gb
10
Just perfect
Pros:

Everything, staff, service all excellent

Cons:

Would have liked the temperature of room to be more controllable. Couldn't find how to reduce temperature below 18

2026-06-03 • via Nuitee
M
Meyer • couple • gb
6
Won't be back.
Pros:

Staff were lovely but I requested a room close by shave mobility problems and a walk in shower. Requests were not passed on by booking.com, or so they said. Walked until I protested saying I can't go further. Rooms offered were dismal, finally found one slightly more cheerful but the window was into the dining room!!!! Couldn't reach the rail in the wardrobe and sitting in the chair in front of the mirror revealed only the top of my head.

Cons:

See above. Lighting was good and bed comfy. Staff very kind.The food was good but plates were cold at breakfas

2026-06-03 • via Nuitee
M
Margaret • solo_traveller • gb
10
2026-06-02 • via Nuitee
J
Jones • family_with_children • gb
9
2026-06-02 • via Nuitee
B
Becky • couple • gb
10
Perfect relaxed stay
Pros:

How relaxed it was.

Cons:

Nothing.

2026-06-01 • via Nuitee
A
Andrew • couple • gb
10
Perfect!
Pros:

Second time visiting and love everything,the room,staff,restaurant….

Cons:

Nothing

2026-06-01 • via Nuitee
S
Steven • solo_traveller • gb
7
Pros:

Lovely food

Cons:

Noise from upstairs

2026-05-31 • via Nuitee
K
Kia • solo_traveller • gb
8
2026-05-30 • via Nuitee
S
Samantha • solo_traveller • gb
10
2026-05-29 • via Nuitee
D
Djjohn6035 • Family • Wrexham, Wrexham County, North Wales, Wales
6
Mixed views
Pros:

The Sunday carvery in the Palm Court was outstanding the Turkey and Beef was superb along with a good choice of vegetables roasties and everything else you associate with Sunday lunch .
Where it fell down was in the service one of our party was served soup without a spoon and it took a while to get one .
While we were getting the carvery the used plates from the starters were left on the table when we returned , also no fresh cutlery or napkins were left for the carvery.
As it was a very hot day every other table was supplied with water except ours which we found surprising as the glasses were already in place, now we don't mind paying the prices charged but with that you expect a level of service that reflects that but sadly in our opinion the service fell short and for that reason it's unlikely we will be returning

2026-05-28 • via Tripadvisor
J
Jason • extended_group • gb
10
2026-05-27 • via Nuitee