Grosvenor Pulford Hotel & Spa

Hotels
9 (2207 reviews)
Wrexham Road, Pulford , Pulford , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent food quality and selection
Beautiful location and decor
Cons:
Service speed issues
Price concerns regarding quality

Categories

Cleanliness
9.14
Standard quality for this hotel tier
Service
8.61
Mixed sentiments regarding service speed and attentiveness.
Location
9.15
Located in beautiful Cheshire countryside, convenient to Chester.
Room Quality
9.1
Rooms are well-appointed and comfortable.
Amenities
9.13
Excellent spa facilities and amenities.
Value for Money
8.59
Some concerns regarding the price in relation to quality received.
Food and Beverage
9.14
Food is highly praised with a good selection.
Overall Experience
9.11
A very positive overall experience with excellent hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:21

Property Description

Luxurious Spa, Pool, and Gym
Indulge in relaxation and wellness at our hotel's top-notch spa, refreshing pool, and modern gym facilities.

Free Wi-Fi and Spacious Rooms
Stay connected with complimentary Wi-Fi as you unwind in our generously sized, well-appointed rooms overlooking picturesque grounds near the Welsh border.

Modern Amenities and 24-Hour Room Service
Enjoy in-room entertainment with a flat-screen TV, and convenience with tea/coffee facilities. Our dedicated staff are at your service round the clock with our 24-hour room service.

Book now to experience the perfect blend of comfort and luxury at Grosvenor Pulford Hotel and Spa.

Important information:

Please note that only the family room can accommodate children.

Please note, standard rooms cannot accommodate any extra beds or cots.

The price of the breakfast may differ if purchased at the hotel.

Visits to the spa must be booked in advance. Treatments must be paid for separately.

Children's swimming times are restricted throughout the week.

Please note that when making your reservation, your credit card details are only taken as a guarantee. No payment is taken until you arrive at the hotel.

The property hosts entertainment and events occasionally, which last until 12:30. Some rooms may be affected by noise.

When booking more than 8 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 2207 reviews
Cleanliness: 9.14
Service: 8.61
Location: 9.15
Room Quality: 9.1
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.11
W
William • couple • im
8
Comfortable hotel with good service
Pros:

Comfortable clean room

Cons:

Very soft bed

2026-06-06 • via Nuitee
M
Meyer • couple • gb
6
Won't be back.
Pros:

Staff were lovely but I requested a room close by shave mobility problems and a walk in shower. Requests were not passed on by booking.com, or so they said. Walked until I protested saying I can't go further. Rooms offered were dismal, finally found one slightly more cheerful but the window was into the dining room!!!! Couldn't reach the rail in the wardrobe and sitting in the chair in front of the mirror revealed only the top of my head.

Cons:

See above. Lighting was good and bed comfy. Staff very kind.The food was good but plates were cold at breakfas

2026-06-03 • via Nuitee
J
JAMES • couple • gb
10
Just perfect
Pros:

Everything, staff, service all excellent

Cons:

Would have liked the temperature of room to be more controllable. Couldn't find how to reduce temperature below 18

2026-06-03 • via Nuitee
J
Jones • family_with_children • gb
9
2026-06-02 • via Nuitee
M
Margaret • solo_traveller • gb
10
2026-06-02 • via Nuitee
B
Becky • couple • gb
10
Perfect relaxed stay
Pros:

How relaxed it was.

Cons:

Nothing.

2026-06-01 • via Nuitee
A
Andrew • couple • gb
10
Perfect!
Pros:

Second time visiting and love everything,the room,staff,restaurant….

Cons:

Nothing

2026-06-01 • via Nuitee
S
Steven • solo_traveller • gb
7
Pros:

Lovely food

Cons:

Noise from upstairs

2026-05-31 • via Nuitee
K
Kia • solo_traveller • gb
8
2026-05-30 • via Nuitee
S
Samantha • solo_traveller • gb
10
2026-05-29 • via Nuitee
D
Djjohn6035 • Family • Wrexham, Wrexham County, North Wales, Wales
6
Mixed views
Pros:

The Sunday carvery in the Palm Court was outstanding the Turkey and Beef was superb along with a good choice of vegetables roasties and everything else you associate with Sunday lunch .
Where it fell down was in the service one of our party was served soup without a spoon and it took a while to get one .
While we were getting the carvery the used plates from the starters were left on the table when we returned , also no fresh cutlery or napkins were left for the carvery.
As it was a very hot day every other table was supplied with water except ours which we found surprising as the glasses were already in place, now we don't mind paying the prices charged but with that you expect a level of service that reflects that but sadly in our opinion the service fell short and for that reason it's unlikely we will be returning

2026-05-28 • via Tripadvisor
J
Jason • extended_group • gb
10
2026-05-27 • via Nuitee
• couple • us
9
Lovely visit and would recommend
Pros:

Breakfast both mornings was excellent

Cons:

Dinner second evening was disappointing

2026-05-26 • via Nuitee
S
Sruthanach • solo_traveller • gb
10
Lovely modern hotel a few miles south of Chester
Pros:

A large modern hotel / conference centre / wedding venue with extensive grounds a few miles south of Chester, right beside the Welsh border. There is an attractive restaurant and also a good selection of food in the spacious and atmospheric bar. My room was lovely - comfortable and well appointed with a good bathroom and selection of tea, coffee etc. I ate in both the restaurant and the bar and was impressed with the food in both places. There is a large spa but I didn't try it out!

2026-05-26 • via Nuitee
K
Kady • family_with_children • gb
10
2026-05-26 • via Nuitee
R
Ruth • couple • gb
8
2026-05-25 • via Nuitee
A
asc495 • Couples
6
Lovely break, be cautious of service charge ontop
Pros:

We stayed at this hotel in April for birthday celebrations. We were upgraded to a garden view room which was lovely to see. We paid for the dinner, bed and breakfast package. You have to sign for each meal at the end. But what we didn’t realise was there is a service charge ontop of our included dinner. So what we thought was a package included in our stay (minus drinks) ended up being a larger bill at the end. Which defeated the purpose for me of paying in advance for dinner.

The main court restaurant is beautiful with the water and the automatic piano to listen too.
The spa was great but was rammed during end of term school break.

2026-05-23 • via Tripadvisor
V
Vanessa Marie • couple • gb
10
Lovely, relaxing sumptuous stay.
Pros:

We have been visiting the Pulford since around 2006, it’s a beautiful hotel, we always return because we look forward to seeing the updates and changes that they do often. Our classic room was decorated just lovely, small and perfectly formed. Quality products, gorgeous comfy bedding. Enjoyed relaxing in the pool area. A perfect stay.

Cons:

We enjoyed most things. Just felt the menu had been better in the past. We had a starter of of duck spring roles which were delicious but the chicken wings lacked any flavour and were very dry. Our evening meal was very tasty with wonderful, welcoming staff.

2026-05-22 • via Nuitee
R
rexbarker • Couples • Sandbach, Cheshire, England
8
Great hotel, food less good
Pros:

This is a lovely old manor house set in extensive grounds just a few miles south of Chester.
Rooms are well-appointed with all the little touches you might expect. Our room was spacious, comfortable, clean and very quiet.
We ate in the Palm Court restaurant. This is a lovely place with some traditinal elegance.
Food was good, but not amazing. I started with Aranccini and followed this with the short-rib burger. The burger was substantial but the beef had been ground too finely for me ... and therefore losing all texture. I asked if chef would cook the burger as rare as possible ... it came well done. I'd asked to substitute hand-cut chips fo the usual fries. It came with fries.
So, it was really pub grub at restaurant prices. the wines are relatively pricey too.
But the breakfast was excellent. Great choice and high quality bacon and sausage
So ...
All in all, it was very nice, but not stunning

2026-05-16 • via Tripadvisor
D
DeniseC44 • Friends getaway • Chester, Cheshire, England
10
Fabulous Annual Quiz Night
Pros:

A shout out for the Leisure Manager Eny who put on another fabulous quiz night for the Leisure Club members last Friday. Appreciate how much extra hard work and planning goes into making such a night a great success. Thank you that you care about the leisure club members and make it a great place to be a member

2026-05-12 • via Tripadvisor