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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Shallow end
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Pet bowls
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Pet basket
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Spa, Pool, and Gym
Indulge in relaxation and wellness at our hotel's top-notch spa, refreshing pool, and modern gym facilities.
Free Wi-Fi and Spacious Rooms
Stay connected with complimentary Wi-Fi as you unwind in our generously sized, well-appointed rooms overlooking picturesque grounds near the Welsh border.
Modern Amenities and 24-Hour Room Service
Enjoy in-room entertainment with a flat-screen TV, and convenience with tea/coffee facilities. Our dedicated staff are at your service round the clock with our 24-hour room service.
Book now to experience the perfect blend of comfort and luxury at Grosvenor Pulford Hotel and Spa.
Please note that only the family room can accommodate children.
Please note, standard rooms cannot accommodate any extra beds or cots.
The price of the breakfast may differ if purchased at the hotel.
Visits to the spa must be booked in advance. Treatments must be paid for separately.
Children's swimming times are restricted throughout the week.
Please note that when making your reservation, your credit card details are only taken as a guarantee. No payment is taken until you arrive at the hotel.
The property hosts entertainment and events occasionally, which last until 12:30. Some rooms may be affected by noise.
When booking more than 8 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
Nice and clean and friendly staff
First room cards didn’t work so had to go back to reception and then on check in asked if I wanted a dinner reservation which I agreed to booked for 18:30 in Nelson’s however when we went for tea no table was even booked. It was extremely busy
Please do not put non party guests near conferencing suite.
The whole place was recently renovated to a high standard, whilst keeping the historic charm. The bed was very comfortable and I was especially grateful that the windows actually opened! The staff were excellent and very accommodating. Very good value for money.
The bathroom door was very strange, leaves nothing to the imagination, not a lot of privacy. The breakfast brought to the room was quite dry, it's better to go downstairs in the morning and eat in the restaurant. The rooms are not soundproof so you can hear other guests trampling up and down the corridors at all hours of the night.
Waw what an amazing place, from very beginning to checking out the staff was all so friendly. The food in the restaurant was exepional. Our first get away together and it definitely won't be the last. Xx
Utterly beautiful, individual and stylish. Excellent food with choice of formal restaurant or gastropub. The grounds are very also very well laid out with a fountain, romantic lake and bridge, illuminated at night time for added drama. The Spa is an added bonus - free to use during the stay and like an exotic paradise.
There are only 3 Blue Badge
Parking spaces!! This was a serious problem for me. Parking is very tight around the hotel entrance, although the parking area is extensive. Please allocate some additional Blue Badge Spaces.
The website had a special valentines offer advertised. I clicked the "book now" button and selected our room and paid. Only to then be told the booking I made was not the valentines package I had selected and didnt include any of the extras advertised. Special thanks to Beth in reservations who refused to refund us, but did reluctantly offer to change the date of the booking so we could celebrate valentines day on different weekend - without any of the extras i paid for.
It is very clean and the staff were great.
The only thing that wasn’t great was there was a man at breakfast on both mornings who was talking hands free on a mobile phone very loudly for the whole time which was very rude and none of the staff asked him to not do this, it spoilt what should have a lovely breakfast.
Everything was good
Try and get people to park within the lines
We had a wonderful time. The staff were so polite and professional. We booked a table in the ‘palms court’ restaurant and the food was delicious. Also enjoyed the piano singer.
We used the pool, sauna etc during our visit and again found it relaxing and enjoyable.
Nothing
The hotel facilities were great overall
Room 1 - should not be let out, it is far to noisy due to being located next to the main hotel toilets and having a window separating room 1 and palm court restaurant. The noise was unbearable and kept my kids awake beyond 11pm. Totally acceptable for a family room
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