The Ritz-Carlton Coconut Grove, Miami

Absolutely everything! The property was clean, luxurious, secure, and in a wonderful area! I was very impressed by all of the staff and help hospitable, caring and accommodating.

Excellent hospitality, professional service, amazing staff and perfect location

I travel frequently for work and stay in a wide range of hotels, so exceptional customer service truly stands out to me. There have been times I’ve chosen not to return to a property based solely on a poor service experience.

Christina Strong, who checked me in, was outstanding. I’ve rarely encountered someone as genuinely kind, attentive and professional. When my room wasn’t ready, she personally walked me to the pool and later came back to deliver my room keys - such a thoughtful touch that made a lasting impression. I wish every check-in experience was like this.

The pool staff were equally wonderful —friendly, attentive and welcoming.

While the hotel itself could benefit from a bit of a refresh, the team more than makes up for it. I would absolutely return because of the people, who truly make this place shine.

The Ritz-Carlton in Cocoanut Grove has exceptional customer service. From the doormen, to reception, to room service. We enjoyed a suite. The restaurant and bar were good, again with superb service. The staff are friendly, helpful, polite, and service oriented. We thoroughly enjoyed our stay.

I'm a 2026 bride who booked a hotel block for my wedding at this hotel and I cannot say enough fantastic things about this hotel! The team here is incredible -- experts at what they do, and always supportive and helpful when needed. Their attention to detail is second to none. Rooms are spacious, clean, and most have been recently renovated. Housekeeping at this hotel is very thorough.

The food and service at Isabelle's is excellent, as well as at the pool club bar. We actually had our rehearsal dinner at Isabelle's and our guests raved about the experience. Their outdoor dining atmosphere is beautiful. And you're a short 8 minute walk to Coco Walk and the heart of Coconut Grove!

If you're thinking of staying or having an major event in Coconut Grove, Brickell, Key Biscayne or Coral Gables area, this hotel should be your first and only stop!

The property is nicely manicured and all the staff members we were in contact with were excellent. They went of there way to be friendly and welcoming. We only stayed one evening as we were leaving the next day out of Miami airport . The overall hotel appears a bit tired especially the room. There were scuffs in the floor. Also, since I used miles for our room, we were placed on a much lower floor with what I heard above there maintenance area which at times was noisy. We went to the bar for a drink before dinner and the team was outstanding. Very kind and engaging and offered some nice drink options. I tried calling room service for morning coffee and the phones did not work ( old technology). Overall not the Ritz experience I had come to expect.

This hotel is overrated and overpriced in my opinion. Valet car service is expensive. Requested room change due to noisy parties next to us, hotel agreed to move us but never came through for this. Breakfast service was very slow and the eggs and toast were stone cold, asked for eggs over easy and got SSU. Asked waiter for salt & pepper and some ketchup, by the time these came we were done eating. Rooms are dated, shower had poor pressure. Late night bar lounge service and singer were good.

Lovely old school Ritz Carlton property. Very nice staff - relaxing pool with a bar and restaurant. Definitely would return for it has so much charm. Nice local
are for shops and restaurants and also very near to the marina. Spacious and clean rooms who’d is also a plus.

We loved our stay at the Ritz Carlton Coconut Grove; it is a beautiful hotel & everyone that works there is so friendly & happy to help in anyway. There are so many cute restaurants (we loved KoKo & Mister 01 Extraordinary Pizza) & shops within walking distance. I had called prior to our stay & connected with Arianna & she was so helpful & kind to us. Even came out to say hi when we arrived. We loved breakfast at the hotel & happy hour each night with our platinum marriott rewards. The room was very clean & nice. We look forward to coming back soon & staying at the RC Coconut Grove.

We were there for three weekdays and no construction noise and w a front facing view also no noise from the street. This is a fine hotel - a level above a business hotel and just slightly less than a first grade ritz- with a courteous staff who will go the extra mile. The room’s bathroom was a surprise. Very much like the bathroom in the Paris Ritz. Not large but elegant and beautifully designed.

This was our 3rd annual stay at The Ritz-Carlton Coconut Grove, Miami. I’m a Lifetime Titanium Bonvoy member and we paid about ~$800/night (before taxes/fees), so expectations were high.

We reserved a City View Executive Suite (1 Bedroom Executive Suite, King, Sofa bed, Balcony) about 2 months in advance and requested a quiet, high-floor, non-connecting suite away from elevators. Unfortunately, we didn’t receive a room until nearly 5pm, and were assigned Room 329 on the 3rd floor (of the hotel’s 7 guest floors), steps from the elevator and street-facing over the front entrance—basically the opposite of what we requested. This was also the weekend of the NCAA National Championship in Miami, and the hotel was at high occupancy.

The room itself was clean and well maintained, but noise significantly affected comfort.

Food & beverage was a highlight. Isabelle’s has an excellent breakfast menu (egg options, breakfast sandwiches, yogurt, oatmeal, power/energy shots). Room service from Isabelle’s was better than expected — the chicken soup was top 5 I’ve ever had. Pasta was tasty but slightly overcooked. We also enjoyed the complimentary happy hour (the house Chardonnay was surprisingly good). Note: breakfast can easily run $80–$100+ for two if not included.

Noise was the biggest issue: late-night piped-in music outside (my husband called around 2–3am), loud music at Commodore, ongoing nearby construction, and 1.5 hours of drilling next door on our final day (we called twice).

A huge thank you to Christina Strong at the front desk who immediately went into “how do I make this right?” mode and offered 50,000 points as a service recovery gesture. Also special mention to Lucas at Isabelle’s and Steve (bellman) — both were terrific.

Location is excellent and walkable with great nearby restaurants like Koko and Narbona, plus waterfront paths and easy access to CocoWalk and Coral Gables.

Beautiful hotel, but the room placement and noise issues didn’t match the premium pricing—or our advance request.

Ar condicionado bom

This is a review of the Ritz Coco Grove Spa! Just came back from a girls trip (5 of us) for a friend's birthday, where we were fortunate to spend a morning at this lovley spa.

From the initial phone call, the staff members were all very sweet and welcoming. On arrival, Jennifer (who I had spoken to on the phone multiple times) and Jessica (the spa manager) were incredibly helpful and efficient in getting us into our individual spa treatments. 

The treatments themselves were fantastic. We all felt that the massages were therapeutic and that the therapists were professional and very talented. So often when I have a "hotel" massage I leave unsatisfied, but this was a truly excellent experience!! Our massage therapists were: Genesis, Lida, Galina, Alene, and Yara. 

After our massage, Jessica, Jennifer, and a few other lovely staff members swept in to take our experience to the next level! They gifted my friend chocolate strawberries for her birthday, provided us with prosecco, and continually checked in to make sure our needs were met. We also visited the pool and the pool staff was also kind, attentive, and helpful. 

Our experience was great, and also wonted to mention that it is unusual to be able to accomodate such a large group at that same time! It was awesome bc we were able to receive massages at same time and then relax together after.

We are grateful for the staff in the spa (under the guidance of spa manager Jessica) for making our day so unique and special. They should be commended on their hard work and thoughtfulness! Will absolutely be back as soon as possible!

We stayed in this hotel the weekend after Christmas. It was an excellent stay as hotel is in a great location, service is really good and overall it is very comfortable. We really enjoyed the hotel lobby, which is very homey with plenty of seating to just lounge, have coffee or a drink and relax. The staff is excellent, rooms are clean and in typical Ritz style. Overall, this was a really nice hotel located in Coconut Grove near many shops, restaurants etc. and a place we will definitely stay again next time we want a weekend in Miami!

The staff were professional.
The room was noisy. The hotel is surrounded by busy roads.
The pool is closed. No notification prior to check in. Alternative pool is a 20 minute car ride away.
Sauna and steam room not available to hotel guests.

Excellent place.

Helpful and friendly staff. Excellent facilities.

Just came back from a stay at Coconut Grove! The hotel is beautiful. Upon arrival we were greeted with champagne. The rooms are huge and spacious with very comfortable beds. The staff couldn’t do more for you! Shoutout to Steve, the porter. What a lovely and helpful man! Also to the Sri Lankan waiter at the pool who was very attentive when we spent the morning in the pool. It was raining heavily so he walked us back to the hotel with the umbrella. Overall we really enjoyed our stay in coconut grove. Thank you Ritz Carlton.