Mövenpick Hotel Amsterdam City Centre

Hotels
•
Mövenpick
8.5 (8463 reviews)
Piet Heinkade 11 , Amsterdam , NL
+31 20 519 1200

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location near Central/train station and cruise embarkation
Outstanding, helpful and professional staff
Fabulous, extensive breakfast
Spacious, well-appointed rooms with great water views
Good soundproofing and comfortable beds
Gym available and well-regarded
Cons:
Significant housekeeping/cleanliness issues reported (stains, hair, unrefreshed linens)
Some nearby area is dirty/has rubbish
Limited dining options open nearby; breakfast area can be noisy
Uncomfortable pillows reported by some guests
Occasional check-in delays and billing/splitting issues

Categories

Cleanliness
4.5
Multiple reviews cite significant cleanliness problems (dirty rooms, stains on curtains, hair on floors, unrefreshed linens), indicating below-standard housekeeping on several stays.
Service
9.6
Staff repeatedly described as extremely helpful, friendly and professional; fast check-in noted by some — strong positive service sentiment.
Location
9.4
Consistently praised for being close to Amsterdam Central, train station and cruise embarkation; a few guests noted a 15–20 min walk to some central points but overall highly convenient.
Room Quality
9
Rooms reported as spacious, well-appointed, comfortable and well soundproofed with great views; a minority mentioned uncomfortable pillows.
Amenities
8.9
Good offerings highlighted (excellent gym, well-stocked breakfast area), though limited nearby dining options and occasional noisy breakfast area were mentioned.
Value for Money
7.5
Mixed signals: one strong comment says the hotel did not feel worth the price, while others imply fair value; overall slightly below the target due to that negative perception.
Food and Beverage
9.8
Breakfast repeatedly praised as 'next level', 'super' and 'fabulous' across many reviews — clear standout positive for F&B.
Overall Experience
9.3
Despite cleanliness concerns, the combination of excellent service, location, rooms and outstanding breakfast yields a generally very positive overall experience for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Luxurious Accommodation with River Views

Wellness Centre and Gym
The hotel boasts a state-of-the-art wellness centre and gym for guests to relax and stay active during their stay. Enjoy free access to the fitness area and unique shower landscape, ensuring a rejuvenating experience.

Culinary Delights at Silk Road Restaurant
Indulge in a culinary journey at Silk Road Restaurant, offering a diverse international menu and grilled specialities. Unwind at Silk Bar with snacks, light meals, and a tempting selection of cocktails, including the famous home-made Swiss apple cake.

Book your stay at Mövenpick Hotel Amsterdam City Centre for a luxurious experience with breathtaking river views and top-notch amenities.

Important information:

Please note that the hotel requires a deposit during check-in.

Please note that there is a sofa bed in all Classic Rooms which can be made up as an extra bed upon request at additional charge of EUR 75 per night.

Please note that bookings with more than 9 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Guest Reviews

8.5
Based on 8463 reviews
Cleanliness: 4.5
Service: 9.6
Location: 9.4
Room Quality: 9
Amenities: 8.9
Value for Money: 7.5
Food and Beverage: 9.8
Overall Experience: 9.3
S
Swarnodeep • family_with_children • nl
10
Wonderful it short stay.
Pros:

The property is immaculate and the facilities are top notch. Breakfast is great.

Cons:

The location - can be difficult to reach with large pieces of luggage.

2026-11-07 • via Nuitee
L
Lydia • family_with_children • at
10
2026-11-06 • via Nuitee
R
Radu • solo_traveller • ro
3
An overpriced stay with poor cleanliness, worn facilities, and disappointing service.
Pros:

Location

Cons:

Unfortunately, this hotel damages the reputation of the otherwise well-regarded Mövenpick brand. It gives the impression of relying on strong demand and the Mövenpick name to charge high prices, while paying very little attention to service quality.

Despite the extremely high price for a single night, I had to queue at reception just to get slippers. The toilet seat was damaged and stained, the tissue box was empty, and the carpet was stained and had not been thoroughly cleaned. There was also an empty water bottle behind the television, presumably left by a previous guest. The furniture was worn and showed clear signs of deterioration.

I did not receive an invoice at checkout. I was told it would be emailed to me, but it never arrived.

Based on my experience, the hotel does not live up to its four-star rating or its prices. The relevant rating authority should reassess its classification.

2026-11-05 • via Nuitee
A
ANixon92 • family_with_children • gb
10
Highly recommended!
Pros:

I've stayed here a few times now and it's spot on every time! You know exactly what you're getting, it's nearby to everything you need and the food they serve is pretty good too!

2026-11-04 • via Nuitee
Y
Yiota • family_with_children • gr
10
2026-11-04 • via Nuitee
A
ahmed • family_with_children • ae
10
2026-11-04 • via Nuitee
N
Nik Dzulkefli • couple • my
9
2026-11-04 • via Nuitee
Y
Yvonne • family_with_children • nl
8
Voor herhaling vatbaar
Pros:

Vriendelijke en zeer behulpzame medewerkers.

2026-11-02 • via Nuitee
R
Ruth • couple • at
7
Angenehm bis auf die Bar
Pros:

Frühstück war toll

Cons:

Bar: Bedienung und Essen
Restaurant war geschlossen

2026-11-02 • via Nuitee
H
HIDEYUKI • solo_traveller • jp
10
2026-11-02 • via Nuitee
A
alptekin • family_with_children • tr
8
Genel olarak memnun kaldık
Pros:

Lobide Esat bey her konuda bize çok yardımcı oldu. Çok teşekkür ederiz

Cons:

klima sıcaklıklarını ayarlayamadık

2026-11-01 • via Nuitee
G
Gary • solo_traveller • ca
10
2026-11-01 • via Nuitee
Özge • family_with_children • tr
1
Asla bir daha konaklamam
Pros:

Tesisin beğenilecek tarafı yoktı

Cons:

House Keeping sadece odaya girip yatakları yapıp suları bırakıp gitti çalışanlar son derece anlayışsız ve kaba idi odamız hiç temizlenmedi otelin konumu çok kötüydü her yere gitmek için önce merkezi istasyona tramvayla gidip merkez istasyondan da gideceğimiz yere tramvayla geçmemiz gerekiyordu hiçbir yere yakın değildi

2026-11-01 • via Nuitee
R
Rob • family_with_children • nl
10
Super hotel. Een echte aanrader.
Pros:

Alles was perfect. We hadden een iets luxere kamer geboekt maar die bleek hoog in het gebouw te zitten. Aangezien mijn vrouw niet in de lift durft kregen we een upgrade aangeboden naar een nog luxere kamer op de 3e etage. Hierdoor konden we onder begeleiding van een beveiligingsmedewerker via de trap naar de kamer. Elke keer als we naar boven of beneden wilden belden we de receptie en kwam een uiterst vriendelijke beveiligingsmedewerker ons halen.
Overigens waren alle medewerkers (niemand uitgezonderd) ontzettend vriendelijk en behulpzaam.
Het ontbijt is ook erg goed en uitgebreid.
Parkeren kon in de parkeergarage direct naast het hotel tegen acceptabele kosten.
Kortom wat ons betreft een dikke 10 voor dit hotel.👍

2026-11-01 • via Nuitee
A
Amit • family_with_children • om
10
Pros:

Great Location. Scenic view from the room and proximity to Amsterdam Central. Super Breakfast spread and extremely helpful staff.

2026-10-31 • via Nuitee
A
Anastassia • family_with_children • de
9
2026-10-31 • via Nuitee
E
Elizabeth • couple • za
10
Fabulous Breakfast and Hotel in a central location
Pros:

Next Level Breakfast with lots of options! Good size rooms overlooking the water. Close to the main train station.

2026-10-31 • via Nuitee
S
Salma • solo_traveller • eg
9
2026-10-31 • via Nuitee
E
Elizabeth • couple • za
10
Fabulous!
Pros:

Breakfast!

2026-10-31 • via Nuitee
A
André • couple • de
8
Super hotel und sehr zentral
Pros:

Das Frühstück war sehr gut und die Betten sehr bequem

Cons:

Kann ich nicht sagen

2026-10-31 • via Nuitee