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Facilities
Property facilities
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Free breakfast
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Full-service spa
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Fitness facilities
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Proposal/romance packages available
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Arcade/game room
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Nightclub
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Free WiFi
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24-hour front desk
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Terrace
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Luggage storage
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Concierge service
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Wheelchair accessible
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Fitness facilities
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Conference space
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Arcade/game room
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Free breakfast
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Nightclub
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Safe-deposit box at front desk
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Multilingual staff
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Porter/bellhop
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Full-service spa
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Smoke-free property
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Wedding services
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Children's club
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Tours/ticket assistance
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Free wired internet
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Wheelchair accessible parking
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24-hour business center
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Conference center
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Snack bar/deli
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Playground on site
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Beach umbrellas
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Pool sun loungers
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Beach towels
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Free buffet breakfast
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Proposal/romance packages available
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Ballroom
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Banquet hall
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Wheelchair-accessible van parking
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Wheelchair-accessible spa
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Wheelchair-accessible pool
Review Highlights
Categories
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Property Description
Luxurious Spa & Recreation Options
Indulge in relaxation with our full-service spa, outdoor pool, and nightclub. Stay active at the fitness center for a well-rounded experience.
All-Inclusive Dining Experience
Enjoy meals and beverages included in your rate at our onsite dining options. Savor a complimentary buffet breakfast, or opt for 24-hour room service for convenience.
Convenient Amenities & Services
Benefit from complimentary wireless internet, concierge services, and babysitting options. Take advantage of our business center, dry cleaning, and event facilities during your stay.
Escape to Hotel Cartagena Plaza, your upscale retreat steps away from Bocagrande Beach. Book now for a luxurious getaway in Cartagena.
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Up to 4 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
- At check-in, guests must provide a record of full COVID-19 vaccination.
- Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in.
Property Policies
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Pets
Pets not allowed
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General
Individually-wrapped food options are available for dinner
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Sustainability Certifications
Property confirms they are implementing guest safety measures
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General
Individually-wrapped food options are available for breakfast
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General
Individually-wrapped food options are available for lunch
Property policies
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Pets
Pets not allowed
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General
Individually-wrapped food options are available for dinner
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Sustainability Certifications
Property confirms they are implementing guest safety measures
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General
Individually-wrapped food options are available for breakfast
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General
Individually-wrapped food options are available for lunch
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Children and extra beds
No rollaway/extra beds available
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Pets
Service animals not allowed
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Check-in & Check-out
Contactless check-out is available
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General
Guests are provided with free hand sanitizer
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Covid
Guests must provide proof of COVID-19 vaccination
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Covid
COVID-19 vaccine must have been received a minimum number of days before check-in: 12
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General
Staff temperature checks are conducted regularly
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Health & Safety
Guests must provide health documentation
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General
Individually-wrapped food options are available
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General
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
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General
Staff wears personal protective equipment
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General
Temperature checks are available to guests
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General
Property is cleaned with disinfectant
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General
Social distancing measures are in place
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Children and extra beds
No cribs (infant beds) available
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Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures
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General
Commonly-touched surfaces are cleaned with disinfectant
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General
Shield between guests and staff in main contact areas
Location
Guest Reviews
I choose this hotel because Is rated 5 stars ,but it doesn't even reach 4 . Almirante Cartagena Is rated 5 stars and is a really good and nice place . Defenily 5 stars .
It’s an old hotel, so my expectations were not high for the property. The building met those expectations. Staff is good. Food at the buffet was good. The bed was comfortable and the room was kept clean. One of the elevators was not working. Spent too much time waiting for elevators and they were usually packed. The location was close to the old town center.
I like the hotel the pool is a little small but overall good
I want to share my experience to help other travelers make informed decisions. On Expedia’s website, the hotel advertises beach umbrellas, in-room minibars, and an “all-inclusive” plan with access to two restaurants plus the buffet. However, this is misleading:
Beach umbrellas and chairs are not included – you have to pay extra.
The “minibar” is just an empty fridge – it doesn’t contain anything.
The all-inclusive plan only covers the buffet. The other two restaurants require additional payment.
So in reality, this hotel is not truly all-inclusive. I find this very misleading and disappointing.
On a positive note, I want to highlight that the staff was excellent – very kind and attentive throughout our stay.
I hope this helps other travelers and that Expedia reviews this listing to ensure it reflects the actual services offered.
No good
Really enjoyed my stay
Hotel Cartagena Plaza was one of the fewest all inclusive hotels in the city of Cartagena. And I gotta say it didn’t disappoint. Food, hospitality and overall service was exceptional.
I didn't like the service in the most visited restaurant of the hotel. They don't provide enough amount of food.
Good location easy check in & out
The staff at the Hotel Cartagena Plaza exceeded all expectations! They were incredibly friendly, attentive, and always willing to help. They even went above and beyond to organize a surprise birthday dinner for my son, which made our stay truly unforgettable. Absolutely 5 stars!
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Not a so good stay....value for money is not there....the Rooms need un UPGRADE URGENTLY they are TOTALLY OUTDATED, bathrooms with mold. Food is just okay and the drinks, when you have the all inclusive package, are Not premium. The personnel service was very good and kind enough to let us change/try three (3) rooms, but once again, the premises are not comfortable and the pictures on the website are deceiving. Bottom line is that the Hotel is NOT well maintained and outdated...
Good experience all around
asked for my air-condition to be checked they never bothered
Aire acondicionado no funcionaba bien
Ascensores muy lentos
The bellboys and butlers were great, especially Jaun, Cesar, and Andres!
Beautiful
Beautiful
Ok
I like everything about the property the personality of the employees the service I will come back again
The air conditioning unit in my room was extremely loud and did not cool the room properly. Instead of providing cool air, it emitted humid air, making the room quite uncomfortable. Additionally, I noticed that the air conditioning in the lobby and dining room was not functioning during lunchtime on the day of my arrival, which added to the discomfort.
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