Hotel Cartagena Plaza

Hotels
8.8 (201 reviews)
Bocagrande, Carrera 1ra No.6 -154, Cartagena de Indias , Cartagena de Indias , co

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Excellent location (near beach and restaurants)
Good breakfast buffet
Discotheque/entertainment on site
Spacious rooms (when in good condition)
Cons:
Mold and mildew smell in hotel and rooms
Power outage for two days and generator failure
Small pool relative to hotel occupancy
Room maintenance issues (AC leaks, water stains, non-working safe/remote, slow drain)
Beds and linen quality problems
Spa hours/policy limited outside massage options

Categories

Cleanliness
5.9
Multiple reviews report strong mold and mildew smells, water stains from AC, and general worn/outdated room condition — significant cleanliness and odor issues.
Service
10
Staff consistently described as friendly and accommodating (e.g., moved guest to a different room, praised waiter Fabian); service is a clear strength despite other problems.
Location
10
Mentioned as very well located — across from the beach and close to many restaurants; location is repeatedly praised.
Room Quality
7.9
Mixed reports: some liked room size and suites, but others experienced odors, water stains, slow drains, shower door issues, non-working safes/AC remotes and generally worn/outdated rooms.
Amenities
8.5
Amenities are mixed: disco and on-site restaurants are positives, but the pool is described as too small and there were serious issues with power (generator failure) and spa hours/policies that limited services.
Value for Money
9.5
Several guests felt the location and nearby inexpensive restaurants made the stay good value (advice to take breakfast only); overall perception leans positive on value.
Food and Beverage
8.6
Breakfast buffet judged decent and hotel restaurants exist; food was not a major complaint though reviewers mostly referenced breakfast or local dining alternatives.
Overall Experience
10
Overall impressions vary widely from very negative (power outages, mold) to very positive (friendly staff, great location). Aggregated summary reflects strong service/location positives balancing the property and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:14

Property Description

Luxurious Amenities
A rooftop swimming pool, an on-site nightclub, and rooms with sea views are just a few of the lavish amenities Hotel Cartagena Plaza offers.

Gourmet Dining
Indulge in a full buffet breakfast with tropical fruits and Colombian coffee each morning. For a unique dining experience, visit Kazabe Restaurant for delicious sushi in a modern setting.

Convenient Location
Located just a 5-minute walk from the beach and historical center, guests can easily explore Cartagena's attractions. Excursions to Rosario Island and water sports at the nearby marina are also available.

Experience luxury and convenience at Hotel Cartagena Plaza. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location