Radisson Blu Palace Resort & Thalasso, Djerba

I visit Djerba regularly and was told that Radisson Blu was one of the best hotels, so I decided to stay there to celebrate my birthday. Unfortunately, I was very disappointed with my experience.
Despite it being my birthday, there was no acknowledgment at all — no greeting, no small gesture, nothing. I arrived late after missing my flight and travelling for over 12 hours, yet there was no warmth, care, or consideration shown on check-in. No welcome drink, no courtesy, and no sense that guests were valued.
Throughout my stay, I felt the staff were disengaged. They rarely spoke to guests and mostly interacted only among themselves. This made the atmosphere feel unwelcoming and impersonal.
Based on my experience, the service was far below expectations. I have received far better service in Uylesse Thalasso hotels and even 4 star hotels such as Vincci dar mideon, where staff are attentive, friendly, and genuinely care about guests.
Sadly, this stay did not feel like a birthday celebration at all, and I would not choose this hotel again based on the level of service provided.

I should admit straight away that we came in the second week in January, and it was VERY cold. I would NOT recommend you do this, as it was too cold for the pool, and too cold for the sea, even though I came with a wetsuit!

The rooms are bright and spacious, with good facilities. However, we found there is no a/c during the Winter, and so the vents crank out hot air or nothing at all. We had to sleep with the sliding doors open - not great for security. The second night our room was over 27 degrees!

When I asked at reception about the problem a manager tried to tell me that the hotel doesn't have a/c which is absurd.

Meals - breakfast was adequate, with a modest amount of choice. Bring your own cereal. Of course, there were no more than 50 guests so it's understandable that they wouldn't provide much food. Dinner was good sometimes. There was never a rush to get in, as in January it was never crowded. We thought the food was rather bland. Oddly the best dish was the labnah. The simplest dishes were the best. The meat was usually tough, and the fish was full of small bones. There's a dress code for men in the restaurant, but, as usual, it wasn't enforced.

The beach is grubby, with a lot of rubbish flying around, and the water was cloudy. Security is provided, which is a bonus.

The spa was quite good, though expensive.

Warning: the hotel prohibits the bringing in of any food and drink (even bottled water) so if you go to the supermarket for water and snacks come back along the beach and come into the hotel through the back door. Otherwise the guard at the front gate will confiscate them.

Tours: Kamal will grab you in the lobby and get you to sign up for a tour. We took the "free" trip to the Souk, but had to pay for a taxi to get back to the hotel. It's not the greatest Souk you've ever seen.

The tours via easyJet have an early start (6:45 a.m.) but are worth taking. One week is enough. Overall, it's an interesting place, we were the only British guests and were clearly outnumbered by the Libyans who had driven across the border.

Very quiet and relaxing hotel. Beautiful decor.
Food at breakfast was nice but could have been more variety.

Assia at the children’s club was so nice and helpful. Although not many children at this off peak time she made a memorable time for my children and they had lots of fun at kids club.
Apart from kids club there were not any entertainment at this time of year and nothing close by to the hotel so the evenings were quiet quiet.

The restaurant by the pool and beach was beautiful. Moncef working there was such a nice person and he always offered to help with anything a real pleasure to meet him.

The outdoor pool was great but cold at this time of year and the indoor pool was so warm and great to use.

Great hotel and a very good kitchen specially the Zafferano Restaurant. The staff is great! We shall be back next year in November

Most hotel reviews seem to mention dated rooms but ours was fine for the price paid, comfy bed, great shower, sofa smart TV.

Breakfast is decent, this hotel is mainly french so caters accordingly fried,boiled and omelette eggs, cold meats and cheese, fresh juice and enough Danish pastries to kill you! No bacon!

I'm not sure if fully inclusive is value tho, buffet dinner is 27 euro and is themed by countries, the french night was brilliant the Tunisian night was indifferent. Beer 9 dinar.

Staff are very good, pool is really nice, I'm here in November and all the beach sunbeds are full even with the current low occupancy rate, but the pool area is virtually empty for some strange reason, I'm a pool lizard so that's good for me .

Main drawback here is that you are a taxi ride away from everything, say 5 dinar to a restaurant 9 to the croc park. People are allowed to smoke in the bar area rendering it unusable to us. 8 out of 10, good value.

Very happy with my stay at Radisson Blu in Djerba.
The Radisson team was outstanding with their services and friendliness.
Luxury 5 star hotel, very safe. Well appointed rooms and facilities.
Enjoyable stay... will definitely return in future.

Not an all inclusive, and definitely not 5*

Check in was ridiculous. Arrived at 10.30, check in opens at 3pm. Fair enough, pretty standard for most hotels. But they will just leave you sat in reception if you don't ask for a wristband to use facilities. We waited around an hour before we could get a wristband to change, get a drink etc. And only got it because we asked and made a fuss. No welcome drink, which is also standard at all other 5* resorts we've been to
Back to reception at 2.30pm to see if room ready, it was - lovely! But clearly a lie when they say hotel is at capacity, definitely isn't! Honesty would be appreciated - just say our room isn't ready!

Sunbeds comfy, no problem getting one at around noon. Pool area nice. Shame no background music to add some atmosphere, but that's just my preference

Room is nice. Although for a 5*, would expect at least water in the minibar! Never been to a 5* all inclusive where the minibar is completely empty.

5 bars, but can only get drinks at 2 of them as other 3 you need to pay extra for. Not made clear when booking holiday or at the awful check in.

Buffet restaurant ok - worst I've been to, minimal variety. Staff great though!

Hotel building itself very nice, although no maps etc to know where everything is

Not tried other restaurants yet, but not holding out much hope.....

Rien à redire, nous avons été accueillies comme des reines et nous tenons à remercier le personnel pour sa gentillesse, bienveillance et disponibilité.

Nous reviendrons!!!

Pas grand chose à dire sauf parfait

the month of August , as soon as I entered the hotel I found a very welcoming environment my interaction with gust relation staff and the reception was very amazing and the were so kind and cheerful. The food was amazing and I was really suprised with Tunisian food also the quality of the restaurant that radisson has the room was great with a nice vue also it was very cold which is amazing in a hot summer in Tunisia and finally the pool and the beach was great I recommand to come here and i will be coming as soon as possible to Djerba

Personnel disponible et très aimable.
Chambre spacieuse.
Piscine impeccable

Personnels de la réception incorrecte irrespectueux très très mauvais accueil

Very nice entertainment. I had a great time. The animator, Mohamed, was very friendly. The water was very clean, the beach was warm, and the area was clean and well-maintained.

Very nice hotel, if u want to relax its perfect place to stay. Hotel is beautiful. Swimming pool and around it's always clean. Atmosphere is so nice, everyone is always smiling and happy to help. Food is amazing. Everyone can choose what they want.
All staff are so friendly and helpful. Guys at the bar especially Sami, Chabenne, Ahmed, Meher and Rihad are super cool, we had fantastic time with them, great chat and lots of laughs.
Reception staff are nice. Especially young man Yamine, what a brilliant person. He is so clever, very polite, helpful and so nice, very well raised 👏🏼.
Our room was very clean everyday and everything was organised perfectly by our brilliant Nassren, she is amazing. She was always making sure we are happy.
All ppl who works at the hotel are amazing. We are so so happy to be here.

The hotel not very well maintained

Très bon hôtel, très beau, nourriture très bonne
Point négatif la plage n’est pas belle du tout c’est dommage; ayant fait juste avant l’hôtel Hasdrubal prestige où la plage était magnifique.

L’hôtel est agréable et calme.
Certains membres du personnels ne.
Les services proposés sont intéressants mais un peu cher (par exemple le café).

Très décevant pour un “palace”

45minutes pour faire le check in alors qu’il n’y avait que 3 personnes devant moi!

Chambres sales (cheveux qui traînent partout)

Tasses au petit déjeuner sales

Traces de rouge à lèvres sur les peignoirs!

Porte de chambre abîmée

Je ne recommande pas cet endroit!

Rude staff in all areas, terrible service, problems every single day. Disgusting rooms, disregarded when making a complaint. Rooms are never cleaned. All
Inclusive is not all inclusive. I would never ever recommend this hotel to anyone. It’s a waste of money. Spoilt my whole holiday.!

Fantastic hotel with very pleasant spaces and rooms. Enjoyable meals at the Ceramic Restaurant. I didn't like the themed restaurants (meals need to be improved). Fabulous spa. Negative: early in the morning, beach beds were already being reserved by an hotel employee, maybe on demand of some clients. Not correct and this should have the attention from your hotel Administration. Also a little more friendliness at reception would be welcome. Everything else was very enjoyable.