Heritance Tea Factory

Hotels
•
Aitken Spence Hotels
8.9 (569 reviews)
The Tea Factory Kandapola, Nuwara Eliya Sri Lanka. , Nuwara Eliya , lk

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Lift / Elevator
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Polite and attentive staff
Historical charm and nostalgia
Excellent food quality
Cons:
Cold rooms
High dining prices
Limited activities outside the hotel

Categories

Cleanliness
8.36
Guests noted the rooms were clean but one review mentioned cold rooms and inadequate heating.
Service
9.33
Staff were described as very polite, attentive, and friendly.
Location
8.87
The hotel is situated in a picturesque area, but some reviews mentioned it being a bit far from the main road.
Room Quality
8.82
Rooms were noted for their old charm and comfort, although some quirks were mentioned.
Amenities
8.85
Standard amenities were provided, with additional specific mentions of the spa.
Value for Money
8.31
Some reviews indicated high prices, especially for fine dining experiences.
Food and Beverage
9.36
Food quality and the dining experience were highly praised, particularly the unique offerings.
Overall Experience
9.33
Overall guest experiences were very positive, highlighting nostalgia and charm.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 06:11

Property Description

Colonial-Style Luxury Stay Amidst Tea Plantations and Misty Mountains

At Heritance Tea Factory, immerse yourself in a colonial-style stay surrounded by lush tea plantations and captivating misty mountains. Indulge in discounted transfer facilities to witness the grandeur of the Kandy perahara just 2.5 hours away.

Luxurious Amenities and Activities

Unwind with a pampering spa treatment or embark on a tea-picking tour. Retreat to cozy guestrooms equipped with a mini bar, cable TV, and complimentary organic tea leaves. Rejuvenate in the en suite bathroom featuring a bathtub and a refreshing rain shower.

Exquisite Dining and Recreation

Experience colonial elegance with mini golf and billiards, or stay active in the fitness room. Delight your palate at the Kenmare restaurant offering a fusion of Eastern and Western cuisines. Don't miss the unique dining experience on wheels inside a charming train carriage, serving delectable Western and European meals.

Book now for an unforgettable colonial retreat at Heritance Tea Factory!

Important information:

Please present the same credit card used to guarantee your booking when checking in or making payment at the property.

If you are making payment using another cardholder's credit card, please provide the following to the property prior to your arrival: (property may contact the cardholder for verification purposes)

Authorization letter with cardholder's signature
Copy of the cardholder's card (front and back of card with cardholder's signature)
Copy of the cardholder’s passport or driver’s license

Please note that extra bed/crib cannot be accommodated in the rooms and twin rooms booked on single occupancy will incur relevant extra charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for US$70 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 569 reviews
Cleanliness: 8.36
Service: 9.33
Location: 8.87
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 9.33
A
Alexis • family_with_children • gb
8
Amazing location and hotel building but guest services miss the mark.
Pros:

Beautifully restored hotel in former tea factory with lots of original features still present . Stunning location, you can watch sunrise over the tea plantations and valley.
Food in the restaurant in the evening was really good with lots of choice.
They offer a fine dining"experience" in a former train carriage. It was a fun thing to do and the food was excellent but at $100 per person it is overpriced.

Cons:

We experienced issues with communication both via booking.com messages and at the hotel. They took 6 weeks to respond to a query, finally replying 2 days before our stay meaning it was too late to amend my (flexible) booking.
The breakfast buffet disappeared on our second day and we had to choose "a la carte" western or European- limited choice. No explanation or apology for the change.
Service was very slow and we frequently had to go to reception to ask them to send a waiter so we could order drinks. Once we found a member of staff they were lovely!
We missed seeing the giant fan turn on because no one told us
A local village festival gave us a rude awakening at 6am due to very loud music, prior warning and we could have worn ear plugs.
We loved the hotel itself and if you want to stay in a former tea factory in all it's glory then go. But overall we felt a bit underwhelmed.

2026-03-31 • via Nuitee
S
Sally • extended_group • au
10
This is a very special and peaceful place to say and we enjoyed Krishna's tea factory tour.
Pros:

The 360 degrees view in our room. The warm welcome. The beautiful furniture and fittings and the dining room.

Cons:

Nothing

2026-03-30 • via Nuitee
A
Arnaud • couple • be
9
Pros:

The staff were really lovely. We went on a tour around the hotel and truly enjoyed it — our guide was very friendly and made the experience even better. The hotel itself was, of course, very beautiful. The view from our hotel room was especially beautiful

2026-03-29 • via Nuitee
K
Kamran • couple • gb
9
2026-03-28 • via Nuitee
J
James • couple • au
7
2026-03-28 • via Nuitee
F
Fabienne • couple • fr
6
Cons:

La chambre ne correspond pas à un 5 étoiles ni les équipements.

2026-03-26 • via Nuitee
S
Sarah • couple • au
8
Expensive but unique
Pros:

The staff could not do more for you very friendly

Cons:

This property was very difficult to get to very narrow road with the price we paid per night surely they could make the road safer

2026-03-25 • via Nuitee
J
Judith • couple • gb
10
Wonderful place
Pros:

Like stepping back in time - the hotel has a wonderful old fashioned (in a good way) feel. An incredible building to stay in and a breathtaking location. Rooms are very comfortable and we were lucky enough to have a balcony to look out from.

Cons:

Nothing.

2026-03-22 • via Nuitee
A
Andrew • solo_traveller • gb
9
An experience not just accomodation.
Pros:

Staying in the converted tea factory was so interesting..it has a charm all of its own.View it as a stand alone experience and not just accommodation.Very peaceful,take time to relish its uniqueness.. the mini organic tea factory .. I was shown around by a wonderful lady called Jayanthi and Kavikanthan and Sujithraj were so helpful in the restaurant .. Ganesh gave me a little look at the railway carriage where you can have dinner .. all so interesting … but all staff were friendly and offered authentic caring service.
Switch off and enjoy the views and dramatic mists as they float over the hills .

Cons:

Very remote but that’s part of its charm.Its quite a distance to Nuwara Eliya so recommend half board.
I respect the dress code for dinner but think it should be made clear when booking that option.

2026-03-21 • via Nuitee
K
Kyoko • couple • jp
8
2026-03-18 • via Nuitee
K
koichi • couple • jp
10
2026-03-16 • via Nuitee
庾 • couple • cn
4
Pros:

The hotel location is acceptable, and the view from the terrace is quite nice, you can see the surrounding scenery clearly. However, there are very few places that can be reached on foot, which makes it a bit inconvenient if you want to explore nearby.

As a Chinese guest, I found both dinner and breakfast to be quite average in terms of quality. In addition, the service felt a bit overly attentive, and I was interrupted quite frequently during meals.

The room itself is comfortable and the Wi-Fi signal is excellent. However, there are very few power outlets in the room, and unfortunately there is no charging outlet near the bedside, which is not very convenient.

Cons:

What I liked the least was the behavior of some of the hotel staff. After helping with small tasks, they would often stand nearby waiting for a tip, which made the experience uncomfortable. This was the only hotel where we encountered this situation.

During our seven nights in Sri Lanka, we also stayed at Sigiriya Hotel and the Jetwing Hotel in Yala. These hotels offer similarly high-quality facilities and service, yet their staff never lingered around expecting tips.

In addition, some staff members repeatedly tried to promote extra services or products, which made the experience feel somewhat uncomfortable.

2026-03-14 • via Nuitee
J
Jean-Claude et Mariko • couple • fr
10
Pros:

Le remplacement et l'architecture de l'hôtel

Cons:

Rien

2026-03-13 • via Nuitee
H
Hinisha • solo_traveller • gb
10
If you’re travelling in Sri Lanka, staying here is a must do. Beautiful in a nutshell
Pros:

Everything! The location, staff, building, experience, food!

Cons:

I cannot complain

2026-03-12 • via Nuitee
M
MIKAKO • family_with_children • jp
10
2026-03-07 • via Nuitee
R
Ruth • couple • gb
10
Spectacular location, hotel, gardens and staff
Pros:

Totally unique building, very comfortable room, super staff and great food. The location within the tea plantation was spot on. Parthmaraj showed us around the amazing gardens he has been tending for 30 years.

Cons:

Nothing - it exceeded expectations on every level.

2026-03-06 • via Nuitee
S
Simone • family_with_children • au
9
Pros:

Dinner at the train restaurant was amazing. We loved our conductor. He was amazing.

2026-03-06 • via Nuitee
R
Rosemary • extended_group • au
8
A real touch of luxury in an exotic setting
Pros:

Full immersion in the beautiful tea growing highlands

Cons:

Restricted with places to walk

2026-03-05 • via Nuitee
J
jacek • solo_traveller • pl
10
Fantastyczny
Pros:

Krajobraz architektura wnętrza

Cons:

Brak

2026-03-05 • via Nuitee
K
Kirit • extended_group • us
9
Excellent location and staff. Would have been better value if breakfast were included
Pros:

Location, Staff, Food quality

Cons:

Cost. For the price, breakfast was not included.

2026-03-05 • via Nuitee