Heritance Tea Factory

Hotels
•
Aitken Spence Hotels
8.9 (604 reviews)
The Tea Factory Kandapola, Nuwara Eliya Sri Lanka. , Nuwara Eliya , lk

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Polite and attentive staff
Historical charm and nostalgia
Excellent food quality
Cons:
Cold rooms
High dining prices
Limited activities outside the hotel

Categories

Cleanliness
8.36
Guests noted the rooms were clean but one review mentioned cold rooms and inadequate heating.
Service
9.33
Staff were described as very polite, attentive, and friendly.
Location
8.87
The hotel is situated in a picturesque area, but some reviews mentioned it being a bit far from the main road.
Room Quality
8.82
Rooms were noted for their old charm and comfort, although some quirks were mentioned.
Amenities
8.85
Standard amenities were provided, with additional specific mentions of the spa.
Value for Money
8.31
Some reviews indicated high prices, especially for fine dining experiences.
Food and Beverage
9.36
Food quality and the dining experience were highly praised, particularly the unique offerings.
Overall Experience
9.33
Overall guest experiences were very positive, highlighting nostalgia and charm.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 06:11

Property Description

Colonial-Style Luxury Stay Amidst Tea Plantations and Misty Mountains

At Heritance Tea Factory, immerse yourself in a colonial-style stay surrounded by lush tea plantations and captivating misty mountains. Indulge in discounted transfer facilities to witness the grandeur of the Kandy perahara just 2.5 hours away.

Luxurious Amenities and Activities

Unwind with a pampering spa treatment or embark on a tea-picking tour. Retreat to cozy guestrooms equipped with a mini bar, cable TV, and complimentary organic tea leaves. Rejuvenate in the en suite bathroom featuring a bathtub and a refreshing rain shower.

Exquisite Dining and Recreation

Experience colonial elegance with mini golf and billiards, or stay active in the fitness room. Delight your palate at the Kenmare restaurant offering a fusion of Eastern and Western cuisines. Don't miss the unique dining experience on wheels inside a charming train carriage, serving delectable Western and European meals.

Book now for an unforgettable colonial retreat at Heritance Tea Factory!

Important information:

Please present the same credit card used to guarantee your booking when checking in or making payment at the property.

If you are making payment using another cardholder's credit card, please provide the following to the property prior to your arrival: (property may contact the cardholder for verification purposes)

Authorization letter with cardholder's signature
Copy of the cardholder's card (front and back of card with cardholder's signature)
Copy of the cardholder’s passport or driver’s license

Please note that extra bed/crib cannot be accommodated in the rooms and twin rooms booked on single occupancy will incur relevant extra charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for US$70 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 604 reviews
Cleanliness: 8.36
Service: 9.33
Location: 8.87
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 9.33
A
ARISTEA • family_with_children • ae
10
2026-05-28 • via Nuitee
M
Marissa • couple • il
9
2026-05-27 • via Nuitee
O
Olga • couple • ee
10
This is a place you want to return
Pros:

The Heritance Tea Factory is truly a special place. The building of the former tea factory has been beautifully preserved and transformed into a unique hotel full of character and history.
Even on rainy days, it felt very comfortable and cozy — a wonderful place to relax and enjoy the peaceful atmosphere.
The view from the room and from the hotel grounds is absolutely breathtaking: green hills, tea plantations, and mist create an unforgettable setting.
In front of the hotel, there is a lovely terrace with several tables where you can enjoy a cup of tea while admiring the tea plantations and the historic factory building itself. It is a truly special experience.
The staff deserve the highest praise — attentive, friendly, and genuinely caring.
The restaurant also deserves special mention: the food was delicious, varied, and beautifully presented.
This is a place you want to return to and one that will stay in your memory for a long time.

2026-05-26 • via Nuitee
S
superkryptonite • couple • ae
9
Pros:

The property is beautiful

Cons:

The bathroom is dated and needs touch up and renovation. The spa also needs to be maintained and made presentable.

2026-05-25 • via Nuitee
V
Vishal • family_with_children • in
9
2026-05-19 • via Nuitee
D
DIPAK • solo_traveller • in
8
2026-05-13 • via Nuitee
S
Sumudu • family_with_children • de
8
Amazing family stay at Heritance Tea Factory! Our kids loved the mini tea factory and tea gardens, and the hospitality f
Pros:

We had a wonderful two night stay at Heritance Tea Factory with our family, including our two kids. The whole experience of staying in a converted tea factory was truly unique and memorable.

Our kids absolutely loved exploring the mini tea factory and walking through the tea gardens ,it was both fun and educational for them. It’s a great place for families who want something different from a typical hotel stay.

A special mention to Keshawan and the restaurant team, who did an amazing job taking care of us. Their service was warm, attentive, and made our stay even more enjoyable.

Overall, a fantastic family getaway in a beautiful setting. Highly recommended!

2026-05-08 • via Nuitee
M
Mayu • couple • jp
10
The scenery from the room was totally amazing
Pros:

Everything was amazing

Cons:

The payment was a bit complicated

2026-05-06 • via Nuitee
M
Manjula • solo_traveller • lk
9
Wonderful hotel in a breathtaking location
Pros:

Beautiful location. Perfect place for relaxation. Wonderful staff. They are so committed that they act like they own the hotel. Tea plucking experience with Krishna was memorable, while the flower garden maintained by Pathmaraj was amazing!

Cons:

Limited (though tasty) choices on the menu and the time taken to serve. Suggest to accept orders from the room prior to coming down to the restaurant. Meals given to drivers are not up to standard.

2026-05-03 • via Nuitee
D
David • couple • th
10
Top place to stay
Pros:

We had an amazing stay here. Hotel, staff, food, location, view.... everything is perfect.

2026-05-02 • via Nuitee
A
AKIKO • family_with_children • jp
10
2026-04-18 • via Nuitee
T
tullio ferrara • solo_traveller • it
10
Pros:

La struttura ché ti fa' tornare indietro nel tempo

Cons:

In camera phon a parete e assolutamente poco adatto all' uso . Si spegne in continuazione

2026-04-17 • via Nuitee
G
gary • couple • gb
10
We enjoyed our two night stay in the cooler climate, like a British summer, the staff we all excellent.
Pros:

High in the mountain tea plantations, beautiful gardens and grounds, spectacular interior, lovely staff, food was very good. Gardener showed us around the garden explains about all the plants and topiary, the onsite working tea factory was interesting, the tea being picked on the estate manufactured and sold in the hotel.

Cons:

Nothing

2026-04-06 • via Nuitee
A
Alexis • family_with_children • gb
8
Amazing location and hotel building but guest services miss the mark.
Pros:

Beautifully restored hotel in former tea factory with lots of original features still present . Stunning location, you can watch sunrise over the tea plantations and valley.
Food in the restaurant in the evening was really good with lots of choice.
They offer a fine dining"experience" in a former train carriage. It was a fun thing to do and the food was excellent but at $100 per person it is overpriced.

Cons:

We experienced issues with communication both via booking.com messages and at the hotel. They took 6 weeks to respond to a query, finally replying 2 days before our stay meaning it was too late to amend my (flexible) booking.
The breakfast buffet disappeared on our second day and we had to choose "a la carte" western or European- limited choice. No explanation or apology for the change.
Service was very slow and we frequently had to go to reception to ask them to send a waiter so we could order drinks. Once we found a member of staff they were lovely!
We missed seeing the giant fan turn on because no one told us
A local village festival gave us a rude awakening at 6am due to very loud music, prior warning and we could have worn ear plugs.
We loved the hotel itself and if you want to stay in a former tea factory in all it's glory then go. But overall we felt a bit underwhelmed.

2026-03-31 • via Nuitee
S
Sally • extended_group • au
10
This is a very special and peaceful place to say and we enjoyed Krishna's tea factory tour.
Pros:

The 360 degrees view in our room. The warm welcome. The beautiful furniture and fittings and the dining room.

Cons:

Nothing

2026-03-30 • via Nuitee
A
Arnaud • couple • be
9
Pros:

The staff were really lovely. We went on a tour around the hotel and truly enjoyed it — our guide was very friendly and made the experience even better. The hotel itself was, of course, very beautiful. The view from our hotel room was especially beautiful

2026-03-29 • via Nuitee
K
Kamran • couple • gb
9
2026-03-28 • via Nuitee
J
James • couple • au
7
2026-03-28 • via Nuitee
F
Fabienne • couple • fr
6
Cons:

La chambre ne correspond pas à un 5 étoiles ni les équipements.

2026-03-26 • via Nuitee
S
Sarah • couple • au
8
Expensive but unique
Pros:

The staff could not do more for you very friendly

Cons:

This property was very difficult to get to very narrow road with the price we paid per night surely they could make the road safer

2026-03-25 • via Nuitee