Cyan Cancun Resort & Spa

Hotels
7.1 (3690 reviews)
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun , Cancún , mx

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Convenient location
Good food quality
Cons:
Cleanliness issues
Poor maintenance

Categories

Cleanliness
6.35
Many reviews mention cleanliness issues, including dirty rooms and bathrooms with maintenance problems.
Service
7.35
Some reviews praised the receptionists, but others noted unkind staff.
Location
7.85
The hotel is well-located, close to the beach and airport, with positive comments regarding its convenience.
Room Quality
6.85
Rooms were generally clean and spacious but had significant issues with maintenance, such as cold showers and drafty windows.
Amenities
6.35
Several concerns about broken or poorly maintained facilities, including pool and beach chairs.
Value for Money
7.35
Some reviews feel that the pricing was reasonable given the location, but there were concerns about the quality received.
Food and Beverage
7.85
Reviews highlighted good food quality, particularly in meals like Fettuccini and hamburgers.
Overall Experience
6.85
Mixed reviews overall, with some strong positives but significant negatives impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:35

Property Description

Luxurious Beachfront Property
Located just a minute's walk from the beach, Cyan Cancun Resort & Spa is a tropical paradise offering an array of amenities for a perfect getaway.

Exquisite Outdoor Facilities
Enjoy the outdoor swimming pool, private beach area, and a relaxing hot tub for ultimate rejuvenation during your stay.

Convenient and Comfortable Accommodations
The air-conditioned rooms are well-equipped with modern essentials, ensuring a comfortable stay with a touch of luxury.

Experience the beauty of Cancún with Cyan Cancun Resort & Spa. Book now for an unforgettable vacation by the beach.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.1
Based on 3690 reviews
Cleanliness: 6.35
Service: 7.35
Location: 7.85
Room Quality: 6.85
Amenities: 6.35
Value for Money: 7.35
Food and Beverage: 7.85
Overall Experience: 6.85
S
Sessa • solo_traveller • it
8
Pros:

In generale mi è piaciuto, proprio sull'oceano

Cons:

La,struttura è bella ma piuttosto vecchia, forse per la vicinanza al mare, la camera odorava di umidità e infatti le nostre cose la mattina erano tutte umide e bagnate. Stanza bella, letti comodi, ma molto, molto umida

2026-07-24 • via Nuitee
P
pasu • solo_traveller • at
3
Unwohlsein
Cons:

Renovierungs Bedürfnisse sehr große. Kein Fenster zum öffnen in dem Apartment. Richt nach Schimmelbildung. Unangenehm. Sehr viel rost um den Pool und kaputte Holz Unterlagen.

2026-07-23 • via Nuitee
F
Firaz • couple • at
10
2026-07-23 • via Nuitee
J
john • solo_traveller • us
5
cyan soso..
Pros:

location, pool was clean

Cons:

staff is poorly trained and demanding, restaurant has a nursing home vibe and menu...very limited...rooms are dated ...pool closes at 9pm...just when you need it...location was nice...we did see, from the hotel deck, a turtle on the beach laying her eggs...i might stay again for the price

2026-07-22 • via Nuitee
Z
Zadeh • solo_traveller • gb
1
Very disappointing experience
Cons:

The room was below ground level and had cockroaches, which was completely unacceptable. The property felt more like a cheap motel than a proper hotel. The only positive thing was that the staff were kind and helpful.
For the same price, I later stayed at a much better hotel, so I definitely would not recommend this place.

2026-07-21 • via Nuitee
R
Rodriguez • couple • mx
3
No se hospedan ahi
Pros:

El restaurante esta bien

Cons:

Instalaciones viejas y sucias
Personal de seguridad fastidioso

2026-07-20 • via Nuitee
A
Armênio • family_with_children • br
10
Pros:

Localização de frente para o mar

Cons:

Vazamento no banheiro

2026-07-20 • via Nuitee
A
Ana Elisa • solo_traveller • mx
1
Cons:

Pesimo servicio llegue al Hotel con mi cedula original y digitales pasaporte e ine y no me dejaron ingresas al hotel y eras 11pm pesimo servicio

2026-07-20 • via Nuitee
C
C2 • solo_traveller • us
8
Pros:

Ubicación

Cons:

Los cuartos son demasiado fríos y no se puede regular el clima por que se moja todo el cuarto.

2026-07-20 • via Nuitee
R
Rodrigo Alberto • solo_traveller • mx
8
Pros:

Sus instalaciones

Cons:

Debería checar los colchones o hacer una limpieza con una aspiradora

2026-07-20 • via Nuitee
G
Guadalupe • family_with_children • mx
4
2026-07-19 • via Nuitee
M
Montenegro • solo_traveller • mx
10
2026-07-18 • via Nuitee
M
Moni • solo_traveller • ar
10
Pros:

Todo, la pileta , la salida al mar.. la vista d la habitación

Cons:

El personal, muy mala onda todos los d recepción... menos los del comedor, esos eran super agradables

2026-07-18 • via Nuitee
F
Fabricio • couple • br
5
2026-07-17 • via Nuitee
H
HERVE • couple • fr
5
Pas mal pour une nuit
Pros:

Belle piscine vue mer. Salle de petit déjeuner vue mer. Accès direct à la plage. Bon petit déjeuner

Cons:

Hôtel vieillissant à la propreté perfectible. Peu de places de parking.

2026-07-17 • via Nuitee
G
German • couple • co
10
2026-07-17 • via Nuitee
S
Sanitha • solo_traveller • gf
8
Pros:

La vue sur la plage et la mer

2026-07-16 • via Nuitee
V
Vania • solo_traveller • br
7
2026-07-15 • via Nuitee
V
Van Schandevijl • solo_traveller • be
1
Pros:

The swimming pool.

Cons:

Unexpected charges and not verry clean !

2026-07-15 • via Nuitee
A
Alexander • family_with_children • at
6
2026-07-13 • via Nuitee