Cyan Cancun Resort & Spa

Hotels
7.1 (3729 reviews)
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun , Cancún , mx
+52 998 688 9381

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Good food quality
Cons:
Cleanliness issues
Poor maintenance

Categories

Cleanliness
6.35
Many reviews mention cleanliness issues, including dirty rooms and bathrooms with maintenance problems.
Service
7.35
Some reviews praised the receptionists, but others noted unkind staff.
Location
7.85
The hotel is well-located, close to the beach and airport, with positive comments regarding its convenience.
Room Quality
6.85
Rooms were generally clean and spacious but had significant issues with maintenance, such as cold showers and drafty windows.
Amenities
6.35
Several concerns about broken or poorly maintained facilities, including pool and beach chairs.
Value for Money
7.35
Some reviews feel that the pricing was reasonable given the location, but there were concerns about the quality received.
Food and Beverage
7.85
Reviews highlighted good food quality, particularly in meals like Fettuccini and hamburgers.
Overall Experience
6.85
Mixed reviews overall, with some strong positives but significant negatives impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:35

Property Description

Luxurious Beachfront Property
Located just a minute's walk from the beach, Cyan Cancun Resort & Spa is a tropical paradise offering an array of amenities for a perfect getaway.

Exquisite Outdoor Facilities
Enjoy the outdoor swimming pool, private beach area, and a relaxing hot tub for ultimate rejuvenation during your stay.

Convenient and Comfortable Accommodations
The air-conditioned rooms are well-equipped with modern essentials, ensuring a comfortable stay with a touch of luxury.

Experience the beauty of Cancún with Cyan Cancun Resort & Spa. Book now for an unforgettable vacation by the beach.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.1
Based on 3729 reviews
Cleanliness: 6.35
Service: 7.35
Location: 7.85
Room Quality: 6.85
Amenities: 6.35
Value for Money: 7.35
Food and Beverage: 7.85
Overall Experience: 6.85
C
Carmen • couple • it
6
2026-08-15 • via Nuitee
Z
Zanabre alvarez • couple • ar
8
Pros:

Me gustó que es muy espacioso, la pileta infinita súper grande, la barra ahí dentro y el acceso a playa.

Cons:

Lo malo que hay mucho sargaso no la pudimos disfrutar y la habitación que nos tocó, muy ruidosa , ruidosa de la calle parecía que tronaba y sonaba algo cada 1 minuto.

2026-08-14 • via Nuitee
A
Anika • family_with_children • gf
6
2026-08-13 • via Nuitee
A
Alberto • solo_traveller • mx
9
Pros:

Hay tranquilidad

Cons:

Hay unas láminas de acero en la avenida en frente del hotel que hacen ruido cuando pasan los carros sobre ellas

2026-08-12 • via Nuitee
A
Anne-Charlotte • family_with_children • fr
5
Belle piscine mais hôtel vieillissant
Pros:

L’espace piscine et le bar piscine sont géniaux

Cons:

Clim en panne, une chaleur étouffante dans la chambre, malgré l’intervention d’un technicien démuni.
Petit déjeuner compris que nous avons dû payer, aucune explication sur la formule

2026-08-12 • via Nuitee
R
Ricardo • couple • mx
9
2026-08-11 • via Nuitee
O
omar • solo_traveller • mx
8
2026-08-11 • via Nuitee
A
Ana lilia • solo_traveller • mx
10
2026-08-11 • via Nuitee
G
Giessen Sasheen • family_with_children • us
4
Pros:

La hubicacion es buena, el sitio necesita mantenimiento y remodelacion pero esta aceptable en relacion precio calidad.

Cons:

Los trabajadores de gastronomic son atentos amable y con buen servicio, pero el front desk es una total odisea, la muchacha se llama Alondra y dice ser la manager del sitio, muy grosera y falta de respeto. No les recomiendo el hotel.

2026-08-10 • via Nuitee
L
Lucia • solo_traveller • us
10
2026-08-10 • via Nuitee
J
Jennifer • couple • us
1
Everything it’s bad ! Dirty
Pros:

I believe it is important that this hotel not be listed on any platform, as it is not equipped to receive guests!

Cons:

The facilities are extremely run-down and old, with absolutely no maintenance; the room’s lamps were dirty, the door locks were falling apart, the shower lacked a door, and the furniture was yellowed and filthy. I don’t understand how they can still be open to the public—everything about it is terrible.

2026-08-10 • via Nuitee
S
Sherrie • solo_traveller • us
4
Be careful
Pros:

The location, the pool and beach views

Cons:

The fact that it was moldy in behind the headboard and on the plastic curtains. The also charged me for a moldy pillow and pillow case. I felt targeted and bothered during the trip.

2026-08-10 • via Nuitee
M
Morales • solo_traveller • gt
10
2026-08-09 • via Nuitee
A
Alexander • family_with_children • at
7
2026-08-08 • via Nuitee
D
Deontay • couple • mx
1
I was hot & irritated the whole time!
Pros:

Nothing absolutely horrible

Cons:

Everything!

2026-08-06 • via Nuitee
I
Irena arzaga • solo_traveller • mx
3
Pros:

El servicio de los empleados

Cons:

El hotel está muy viejo descuidado huele mal el drenaje esta mal de todo

2026-08-06 • via Nuitee
A
Ana Laura • solo_traveller • mx
8
2026-08-04 • via Nuitee
C
Carolyne • solo_traveller • us
7
2026-08-02 • via Nuitee
S
Sessa • solo_traveller • it
8
Pros:

In generale mi è piaciuto, proprio sull'oceano

Cons:

La,struttura è bella ma piuttosto vecchia, forse per la vicinanza al mare, la camera odorava di umidità e infatti le nostre cose la mattina erano tutte umide e bagnate. Stanza bella, letti comodi, ma molto, molto umida

2026-07-24 • via Nuitee
F
Firaz • couple • at
10
2026-07-23 • via Nuitee