Cyan Cancun Resort & Spa

Hotels
7.1 (3498 reviews)
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun , Cancún , mx

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Hot tub/Jacuzzi
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Convenient location
Good food quality
Cons:
Cleanliness issues
Poor maintenance

Categories

Cleanliness
6.35
Many reviews mention cleanliness issues, including dirty rooms and bathrooms with maintenance problems.
Service
7.35
Some reviews praised the receptionists, but others noted unkind staff.
Location
7.85
The hotel is well-located, close to the beach and airport, with positive comments regarding its convenience.
Room Quality
6.85
Rooms were generally clean and spacious but had significant issues with maintenance, such as cold showers and drafty windows.
Amenities
6.35
Several concerns about broken or poorly maintained facilities, including pool and beach chairs.
Value for Money
7.35
Some reviews feel that the pricing was reasonable given the location, but there were concerns about the quality received.
Food and Beverage
7.85
Reviews highlighted good food quality, particularly in meals like Fettuccini and hamburgers.
Overall Experience
6.85
Mixed reviews overall, with some strong positives but significant negatives impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:35

Property Description

Luxurious Beachfront Property
Located just a minute's walk from the beach, Cyan Cancun Resort & Spa is a tropical paradise offering an array of amenities for a perfect getaway.

Exquisite Outdoor Facilities
Enjoy the outdoor swimming pool, private beach area, and a relaxing hot tub for ultimate rejuvenation during your stay.

Convenient and Comfortable Accommodations
The air-conditioned rooms are well-equipped with modern essentials, ensuring a comfortable stay with a touch of luxury.

Experience the beauty of Cancún with Cyan Cancun Resort & Spa. Book now for an unforgettable vacation by the beach.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.1
Based on 3498 reviews
Cleanliness: 6.35
Service: 7.35
Location: 7.85
Room Quality: 6.85
Amenities: 6.35
Value for Money: 7.35
Food and Beverage: 7.85
Overall Experience: 6.85
D
Danielle • extended_group • nl
5
Gedateerd hotel
Pros:

Het personeel deed enorm zijn best om er nog iets van te maken. Het ontbijt was prima

Cons:

Dit hotel is zeer verouderd, alles is zo'n beetje stuk.

2026-03-07 • via Nuitee
C
Cano • couple • ar
10
2026-03-07 • via Nuitee
A
Anders • couple • se
8
Underbar semester till ett pra pris!
Pros:

Trevlig personal. Läget är underbart på stranden i ena änden av Zona Hotelera. Bussar går utanför hela tiden. Skön infinitypool och havet nedanför.

Cons:

Hotellet behöver renoveras. Målas och fräschas upp. Priset på hotellet är ok men det är det billigaste hotellet längs stranden i Zona Hotelera.

2026-03-06 • via Nuitee
M
Morgane • couple • fr
4
Etablissement vieillissant, photo sur le site non conforme à la chambre. Douche bouché constamment qui inonde toute la s
Pros:

L’hôtel est bien placé

Cons:

Etablissement vieillissant sans réel entretien

2026-03-05 • via Nuitee
A
Axel • solo_traveller • ar
1
Cons:

old very noisy

2026-03-05 • via Nuitee
A
Ana Carolina • extended_group • br
4
Final de semana decepcionante em Cancún
Pros:

Só posso comentar sobre a localização do Hotel, pois o restante deixou muito a desejar pelo preço que paguei!

Cons:

Inúmeras coisas que não gostamos:
1. Quarto cheirava mofo, só tinha 2 tomadas e uma delas ficava no banheiro. Não tem espelho fora do banheiro. Quando chegamos o ar condicionado estava vazando muita água, tinha uma poça dentro do quarto e tiveram que fazer uma manutenção enquanto estávamos descansando no quarto.
2. Em um final de semana movimentado, 2 elevadores ficaram fora de serviço, todos os hóspedes tinham que compartilhar apenas 1 elevador que funcionava.
3. Café de manhã limitado e controlado, serviam apenas um pratinho de sobremesa com frutas cortadas, um suco artificial de laranja, café e uma omelete ou ovos mexidos. O hóspede não pode repetir nada, pois é cobrado a parte.
4. Piscina satisfatória com vista para o mar, mas água gelada demais, poderia ser aquecida.

2026-03-05 • via Nuitee
S
SANDRA • couple • ca
8
Confortable
Pros:

La piscine, le restaurant, la vue avec le balcon

Cons:

Un peu désuet dans sa décos

2026-03-05 • via Nuitee
M
Mario • couple • gr
8
2026-03-04 • via Nuitee
V
Vargas • family_with_children • ar
6
Cómodo
Pros:

La ubicación

Cons:

Las instalaciones le falta un poco de atención

2026-03-04 • via Nuitee
S
Sulma Lizzet • couple • mx
10
2026-03-04 • via Nuitee
C
Crystal • couple • ca
10
2026-03-04 • via Nuitee
M
Morarasu • couple • gb
10
2026-03-04 • via Nuitee
M
Miguel Ángel • family_with_children • co
8
2026-03-03 • via Nuitee
J
Jorge • extended_group • us
7
2026-03-03 • via Nuitee
J
Johannes • couple • tr
1
2026-03-03 • via Nuitee
F
Felipe • solo_traveller • do
10
Pros:

Excelentes

2026-03-02 • via Nuitee
M
Maria • couple • us
1
Estaba horrible, todo viejo y descuidado, y cabe mencionar que la habitación en la que nos hospedamos SOLO por UNA NOCHE
Pros:

La playa

Cons:

Sólo fue una noche, y eso fue suficiente para no regresar JAMÁS y mucho menos RECOMENDARLO.

2026-03-02 • via Nuitee
C
Charlotte • solo_traveller • pt
10
2026-03-01 • via Nuitee
G
Guillaume • couple • fr
8
Pros:

Propre

Cons:

Vieux, besoin de rafraîchissement.
Petit déjeuner

2026-03-01 • via Nuitee
G
Guillaume • couple • fr
7
Pros:

Propre

Cons:

Vieux, et pas rafraîchis.
Le etit déjeuner inclu est léger en contenu.

2026-03-01 • via Nuitee