Cyan Cancun Resort & Spa

Hotels
7.1 (3589 reviews)
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun , Cancún , mx

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Hot tub/Jacuzzi
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Convenient location
Good food quality
Cons:
Cleanliness issues
Poor maintenance

Categories

Cleanliness
6.35
Many reviews mention cleanliness issues, including dirty rooms and bathrooms with maintenance problems.
Service
7.35
Some reviews praised the receptionists, but others noted unkind staff.
Location
7.85
The hotel is well-located, close to the beach and airport, with positive comments regarding its convenience.
Room Quality
6.85
Rooms were generally clean and spacious but had significant issues with maintenance, such as cold showers and drafty windows.
Amenities
6.35
Several concerns about broken or poorly maintained facilities, including pool and beach chairs.
Value for Money
7.35
Some reviews feel that the pricing was reasonable given the location, but there were concerns about the quality received.
Food and Beverage
7.85
Reviews highlighted good food quality, particularly in meals like Fettuccini and hamburgers.
Overall Experience
6.85
Mixed reviews overall, with some strong positives but significant negatives impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:35

Property Description

Luxurious Beachfront Property
Located just a minute's walk from the beach, Cyan Cancun Resort & Spa is a tropical paradise offering an array of amenities for a perfect getaway.

Exquisite Outdoor Facilities
Enjoy the outdoor swimming pool, private beach area, and a relaxing hot tub for ultimate rejuvenation during your stay.

Convenient and Comfortable Accommodations
The air-conditioned rooms are well-equipped with modern essentials, ensuring a comfortable stay with a touch of luxury.

Experience the beauty of Cancún with Cyan Cancun Resort & Spa. Book now for an unforgettable vacation by the beach.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.1
Based on 3589 reviews
Cleanliness: 6.35
Service: 7.35
Location: 7.85
Room Quality: 6.85
Amenities: 6.35
Value for Money: 7.35
Food and Beverage: 7.85
Overall Experience: 6.85
B
Borgonio • solo_traveller • ca
1
2026-04-18 • via Nuitee
V
Viktoria • couple • de
10
2026-04-18 • via Nuitee
P
Prieto • solo_traveller • br
5
Esperava mais !
Pros:

A localização é ótima, a praia é linda... no quarto a cama é bem confortável...

Cons:

Hotel bem antigo, as janelas não fecham direito, o mobiliário do hotel está bem estragado. Secador não fubciona e o ar condicionado não da conta de gelar o ambiente... Não passa perto de um resort e spa 4 estrelas como é descrito e as fotos enganam bastante.

2026-04-18 • via Nuitee
S
Seth • family_with_children • us
10
It was very nice, clean, and great view
Pros:

Everything

Cons:

Cold pool

2026-04-18 • via Nuitee
E
Ekaterina • solo_traveller • mx
7
Cons:

Servicio de restaurante

2026-04-17 • via Nuitee
O
Otárola • solo_traveller • cr
7
Hotel was good.
Pros:

We loved the location.

Cons:

We had some issues with the shower.

2026-04-17 • via Nuitee
A
Amilcar Manuel • couple • pt
3
Hotel antigo e deteriorado , a Gerência devia dar a “Cara”
Pros:

Alguns funcionários

Cons:

Hotel antigo e deteriorado, portas fecham mal, sem insonorização, deteriorado no geral.

A Gerência devia dar a “Cara” e não deixar os simpáticos colaboradores sozinhos com todos os problemas que o Hotel tem.

2026-04-16 • via Nuitee
G
gabriela • family_with_children • us
3
2026-04-15 • via Nuitee
T
Tarulli • extended_group • it
3
Pros:

sudicio e poco rifinito

Cons:

mobilio, porte e pavimenti sciupati

2026-04-15 • via Nuitee
G
gabriela • family_with_children • us
1
no volvería
Pros:

solamente la playa

Cons:

la limpieza , no limpian hacen que limpian y dejan todo sucio ,,el personal, pague por desayuno y no tengo mucho que que elegir,todo es limitado,,los cuartos demasiado pequeños , y los baños apenas puedes entrar ,, demasiadismo, reducido

2026-04-15 • via Nuitee
V
VERONICA GUADALUPE • solo_traveller • mx
7
2026-04-14 • via Nuitee
A
András • couple • hu
7
2026-04-14 • via Nuitee
W
White • extended_group • us
2
2026-04-14 • via Nuitee
D
Daniel • couple • mx
10
2026-04-13 • via Nuitee
L
Lucie • family_with_children • mx
6
Pros:

Alberca, vista del cuarto

Cons:

Terrible atención en el restaurante. Al inicio nos ignoraron, me atendieron hasta llamar atención y estuvieron muy lentos.

2026-04-12 • via Nuitee
R
Randy • couple • ca
1
Rotten
Pros:

It was a dirty room that I paid 400 America money for.

2026-04-12 • via Nuitee
K
Kliciane • couple • br
8
Vista Sul real de lindo
Pros:

Vista mar e a piscina maravilhosa e a localização do meu quarto no primeiro andar quando eu abria a porta já estava na piscina isso foi muito perfeito

Cons:

O ar-condicionado do meu quarto não estava funcionando, porém optei por não trocar de quarto, devido meu quarto está pertinho da piscina , eu aí abria a porta do quarto já me deparava com a piscina e a vista mar que é incrível , em termo de vista o hotel é excelente, a única coisa que não gostei foi porque o ar-condicionado não funcionou e o café da manhã podia ser a vontade e mais opções.

2026-04-11 • via Nuitee
I
Its_a_myday_thing • extended_group • us
1
Was a harassed the whole time I was there as for a refund it was not given one
Pros:

The only thing I liked is it did match the pictures

Cons:

We ended up having to cancel and leave early and they refused to give us a refund. We had to leave because a man would not stop following and harassing us. We told staff and nothing was done about it so we end up having to leave we would like a refund.

2026-04-10 • via Nuitee
D
Daphna • couple • us
3
Disappointing
Pros:

The view from the balcony
Good breakfast but expensive

Cons:

The facility is outdated fells like an old motel.
The staff at the reception is not friendly and the service at the restaurant is slow.

2026-04-10 • via Nuitee
M
Michelle • solo_traveller • ca
9
Weathered but beautiful.
Pros:

You cannot beat that pool and Beach! The views from the room were absolutely amazing. Even though it is still a little pricey, the other properties in the area are double or more in price. The property is a little weathered, but that being said the pool and Beach were amazing. Definitely needs some little fixes, cosmetically.

Cons:

Needs lots of cosmetic fixes. Peeling, paint, caulking, etc. I understand in the rooms as there are many to fix, but the rust spots along the pool Edge should be addressed ASAP, especially since the water is lapping up against it.

2026-04-10 • via Nuitee