Hotel Ikzam Palenque

Hotels
8.9 (445 reviews)
Merle Green No 7, Centro Ecoturistico La Cañada , Palenque , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cleanliness of hotel
Cons:
Noise from nearby areas
Issues with room assignments
Some unhelpful staff interactions

Categories

Cleanliness
8.81
Clean and tidy room in a well-kept hotel as per multiple reviews.
Service
8.98
Generally polite and helpful personnel, though some comments about lack of warmth.
Location
9.32
Excellent central location, very convenient for access to town and attractions.
Room Quality
8.57
Rooms described as small but adequate; some issues with noise in specific rooms.
Amenities
8.8
Good amenities including a nice pool area, though some complaints about noise.
Value for Money
8.66
Good value for services provided, but some inconsistency noted in room assignments.
Food and Beverage
8.91
Breakfast buffet and on-site meals rated positively by guests.
Overall Experience
9.18
Overall pleasant experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:14

Property Description

Eco-Tourism Haven in Palenque

Serene Accommodations: Enjoy comfortable rooms with modern amenities such as air conditioning, cable TV, and free Wi-Fi. Relax in the private bathroom with a refreshing shower after a day of exploration.

Culinary Delights: Indulge in a variety of regional and international dishes at Kinich Kan Balam restaurant. Start your day with an optional American breakfast before heading out to discover the wonders of Chiapas.

Relaxation and Adventure: Unwind by the outdoor pool or in the hot tub, or take advantage of the shuttle service to visit nearby attractions like the Archeological Zone of Palenque and the Misol-ha Waterfall.

Book your stay at Hotel Chablis Palenque for an unforgettable eco-friendly retreat in Mexico!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for MXN 250 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 445 reviews
Cleanliness: 8.81
Service: 8.98
Location: 9.32
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.66
Food and Beverage: 8.91
Overall Experience: 9.18
C
Christine • solo_traveller • us
10
2026-04-25 • via Nuitee
V
Veronika • couple • mx
9
2026-04-25 • via Nuitee
F
Francois • couple • ca
8
Très bon hôtel pour visiter Palenque.
Pros:

Hôtel confortable et bien aménagé avec des équipements modernes en bon état. Très bien situé, dans une rue calme avec plusieurs restaurant autour. Juste a coté un rue commercial typique accessible.

Cons:

Aucun problème a signaler sauf quelques clients demi-civilisés qui ont fait du bruit tard. Mais l'Hotel ne peut etre responsable des client sans éducation.

2026-04-14 • via Nuitee
• family_with_children • us
9
2026-04-13 • via Nuitee
• extended_group • mx
8
2026-04-10 • via Nuitee
M
Mayra estrella • family_with_children • mx
9
Pros:

Se encuentra en la zona hotelera todo hermoso

2026-04-07 • via Nuitee
A
Alfaro Perez • family_with_children • mx
8
Fin de semana Soleado
Pros:

Las habitaciones muy confortables ..y la ubicación del hotel

Cons:

A la llegada al hotel no nos permitieron ingresar a las habitaciones haya las 12 del día
Los precios del restaurante muy altos
La propina sugerida no debería ser ...es un acoso por la prestación de un servicio

2026-04-07 • via Nuitee
V
Vaccarella • family_with_children • es
8
2026-04-06 • via Nuitee
A
Aurora Muñoz Candelero • family_with_children • mx
10
2026-04-03 • via Nuitee
D
Dagmar • family_with_children • de
9
2026-04-01 • via Nuitee
T
Typhaine • couple • fr
8
Pros:

Free parking. Good location close to Palenque archaeological site. Several restaurants in the street

2026-03-29 • via Nuitee
R
Roel j • family_with_children • nl
3
Slechte ervaring
Pros:

Bij het inchecken werden we zonder overleg naar een ander hotel gestuurd omdat er iets met de kamer was. Het andere hotel was aan drukke rotonde en had kleinere en goedkopere kamers. We moesten gewoon het volle pond betalen en ze weigerden om iets van compensatie te geven.

Cons:

Slechte communicatie, geen overleg en brutaal.

2026-03-24 • via Nuitee
T
Tatsiana • solo_traveller • by
9
Очень приятный и комфортный отель с отличным расположением. Рекомендую для посещения Паленке.
Pros:

Отель отлично расположен в шаговой доступности до центра города, откуда уходит транспорт к археологической зоне, и от автобусной станции. Рядом много симпатичных кафе и ресторанов. Номер удобный, можно оставить на хранение вещи.

Cons:

Хотелось бы иметь в номере чайник и мини-холодильник.

2026-03-22 • via Nuitee
D
Dewi • family_with_children • nl
9
Pros:

Nice room, nice pool, nice staff, right on the street with restaurants. And their restaurant is good also.

2026-03-19 • via Nuitee
R
Ricardo armando • family_with_children • mx
1
2026-03-18 • via Nuitee
H
Hazel • couple • us
7
Pros:

Location

Cons:

Uncomfortable bed.

2026-03-17 • via Nuitee
L
LouMM • family_with_children • au
9
Pros:

Good location, close to restaurants, and a walk to the central area to catch the collectivo to the ruins. The room was a good size, had a good (hot) shower and was clean. Nice to have a/c and a ceiling fan.

Cons:

Nothing really.

2026-03-17 • via Nuitee
R
Ramon • extended_group • us
9
excellent service and comfortable rooms. In general very happy with my selection
2026-03-17 • via Nuitee
I
IPAM • couple • nl
7
Prima locatie om even te verblijven
Pros:

Mooie locatie met zwembad

Cons:

Iets te onpersoonlijk

2026-03-14 • via Nuitee
C
Caroline • couple • fr
10
2026-03-14 • via Nuitee