Hotel Ikzam Palenque

Hotels
8.9 (463 reviews)
Merle Green No 7, Centro Ecoturistico La Cañada , Palenque , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cleanliness of hotel
Cons:
Noise from nearby areas
Issues with room assignments
Some unhelpful staff interactions

Categories

Cleanliness
8.81
Clean and tidy room in a well-kept hotel as per multiple reviews.
Service
8.98
Generally polite and helpful personnel, though some comments about lack of warmth.
Location
9.32
Excellent central location, very convenient for access to town and attractions.
Room Quality
8.57
Rooms described as small but adequate; some issues with noise in specific rooms.
Amenities
8.8
Good amenities including a nice pool area, though some complaints about noise.
Value for Money
8.66
Good value for services provided, but some inconsistency noted in room assignments.
Food and Beverage
8.91
Breakfast buffet and on-site meals rated positively by guests.
Overall Experience
9.18
Overall pleasant experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:14

Property Description

Eco-Tourism Haven in Palenque

Serene Accommodations: Enjoy comfortable rooms with modern amenities such as air conditioning, cable TV, and free Wi-Fi. Relax in the private bathroom with a refreshing shower after a day of exploration.

Culinary Delights: Indulge in a variety of regional and international dishes at Kinich Kan Balam restaurant. Start your day with an optional American breakfast before heading out to discover the wonders of Chiapas.

Relaxation and Adventure: Unwind by the outdoor pool or in the hot tub, or take advantage of the shuttle service to visit nearby attractions like the Archeological Zone of Palenque and the Misol-ha Waterfall.

Book your stay at Hotel Chablis Palenque for an unforgettable eco-friendly retreat in Mexico!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for MXN 250 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 463 reviews
Cleanliness: 8.81
Service: 8.98
Location: 9.32
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.66
Food and Beverage: 8.91
Overall Experience: 9.18
C
Camara • solo_traveller • mx
9
Pros:

Todo

2026-06-25 • via Nuitee
O
Okada • couple • mx
10
パレンケ観光の拠点にピッタリ
Pros:

バスターミナル近くの、ホテルが並んでいるエリアなので、便利で安全。セントロもまっすぐ行けば着くので、ちょっとした買い物もできた。スタッフはみんな親切。レストランもおいしく、朝からやってるので、パレンケ周辺はここを拠点にして動けた。プールものんびりできた。

2026-06-23 • via Nuitee
I
Ingrid • family_with_children • se
7
2026-06-19 • via Nuitee
D
David • solo_traveller • vi
8
2026-06-17 • via Nuitee
D
de Zeeuw • couple • nl
9
Great location to explore Palenque from!
Pros:

Central location, good rooms, nice hotel in general

Cons:

Only issue was that staff at reception was a bit unfriendly at times and that the WiFi dropped out the second night

2026-06-15 • via Nuitee
M
Mara • solo_traveller • be
9
Pros:

Ideale locatie midden in het toeristisch centrum van Palenque!
Ruime kamers, alles perfect in orde.
Het zwembad is ideaal om even te verkoelen na de activiteiten van de dag.

Cons:

De bedden waren aan de kleine kant en vrij hard.

2026-06-14 • via Nuitee
C
Chang • solo_traveller • cn
9
A very good hotel
Pros:

The location is great, room is large and clean, buildings are new. The city is pretty humid and hot but in the hotel room is fine.

Cons:

no

2026-06-13 • via Nuitee
H
Hanna • solo_traveller • us
1
Cons:

I did my laundry through their laundry service, and when I got it back, I was missing 4 pairs of underwear and 5 pairs of socks. Rediculous. Now I'm traveling without socks or underwear.

2026-06-09 • via Nuitee
F
Flores • family_with_children • mx
10
2026-06-08 • via Nuitee
M
Markus • family_with_children • de
8
Tolles Hotel mit kleinem Pool.
Pros:

Die Lage ist super. 5 min ins Zentrum aber trotzdem ruhig. Das Hotel bietet einen abgesperrten Parkplatz. Das Personal ist sehr bemüht und spricht Englisch.

2026-06-03 • via Nuitee
G
Gabor • couple • at
10
a peaceful island of calm amid Mexico’s bustle
Pros:

The staff and the restaurant was amazing, thank you.

2026-05-28 • via Nuitee
A
Alexis • family_with_children • mx
9
Cómodo y muy buena ubicación
Pros:

Excelente atención

Cons:

No tenían desayuno buffete el día que nos hospedamos, nos dijeron que solo cuando tienen mucha demanda en el hotel

2026-05-25 • via Nuitee
N
Nadine • couple • ch
10
2026-05-16 • via Nuitee
M
MARIA EUGENIA • extended_group • mx
10
EXCELENTE UBICACIÓN Y ATENCIÓN
Pros:

el hotel está muy bien ubicado, a solo dos cuadras de la estación ADO, nos trasladamos caminando, además el centro también está cerca y permite caminar incluso por la noche, las instalaciones son muy cómodas y bonitas, y el personal muy amable, sin duda volvería a hospedarme en este hotel

Cons:

no cambiaría nada

2026-05-11 • via Nuitee
A
Anna • couple • de
10
Amazing
Pros:

Amazing, especially the pool during the heat

2026-05-10 • via Nuitee
C
Christian • couple • ec
9
Hotel en zona muy bonita con una linda piscina y personal muy amable
Pros:

Hotel muy central en la zona "bonita" de Palenque. Perfecto para descansar despues de un dia de calor en la piscina. Habitaciones standard con buen aire acondicionado y camas comodas. Nos cambiaron la habitacion que daba a la calle sin ningun problema. Personal muy amable.

Cons:

Como siempre en muchos hoteles de Mexico: desayuno no incluido...

2026-05-09 • via Nuitee
O
Olivier • solo_traveller • fr
9
Je recommande fortement.
Pros:

Amabilité et professionnalisme du personnel, chambre propre et bien équipée. Bel endroit aéré et agréable, bien situé à côté de restaurants et à proximité du terminal de bus.

2026-05-05 • via Nuitee
M
Moi535 • solo_traveller • de
10
Ein absolut empfehlenswertes Hotel 🤗
Pros:

Personal war zuvorkommend und unglaublich nett!
Zimmer absolut sauber, gut ausgestattet, Klimaanlage sehr leise.
Pool ebenfalls sauber und Handtücher wurden vom Hotel gestellt.
Fußläufig zum Ado-Terminal und Stadtmitte. Gute Restaurants in der Nähe und im Hotel selber. WiFi stabil.
Touren konnten über das Hotel gebucht werden.

Cons:

Das wir nicht länger bleiben konnten 😉

2026-04-26 • via Nuitee
V
Veronika • couple • mx
9
2026-04-25 • via Nuitee
C
Christine • solo_traveller • us
10
2026-04-25 • via Nuitee