Hotel Chablis Palenque

Hotels
8.9 (391 reviews)
Merle Green No 7, Centro Ecoturistico La Cañada , Palenque , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cleanliness of hotel
Cons:
Noise from nearby areas
Issues with room assignments
Some unhelpful staff interactions

Categories

Cleanliness
8.81
Clean and tidy room in a well-kept hotel as per multiple reviews.
Service
8.98
Generally polite and helpful personnel, though some comments about lack of warmth.
Location
9.32
Excellent central location, very convenient for access to town and attractions.
Room Quality
8.57
Rooms described as small but adequate; some issues with noise in specific rooms.
Amenities
8.8
Good amenities including a nice pool area, though some complaints about noise.
Value for Money
8.66
Good value for services provided, but some inconsistency noted in room assignments.
Food and Beverage
8.91
Breakfast buffet and on-site meals rated positively by guests.
Overall Experience
9.18
Overall pleasant experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:14

Property Description

Eco-Tourism Haven in Palenque

Serene Accommodations: Enjoy comfortable rooms with modern amenities such as air conditioning, cable TV, and free Wi-Fi. Relax in the private bathroom with a refreshing shower after a day of exploration.

Culinary Delights: Indulge in a variety of regional and international dishes at Kinich Kan Balam restaurant. Start your day with an optional American breakfast before heading out to discover the wonders of Chiapas.

Relaxation and Adventure: Unwind by the outdoor pool or in the hot tub, or take advantage of the shuttle service to visit nearby attractions like the Archeological Zone of Palenque and the Misol-ha Waterfall.

Book your stay at Hotel Chablis Palenque for an unforgettable eco-friendly retreat in Mexico!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for MXN 250 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 391 reviews
Cleanliness: 8.81
Service: 8.98
Location: 9.32
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.66
Food and Beverage: 8.91
Overall Experience: 9.18
E
Ennie • couple • nl
9
Fijn hotel met goede locatie.
Pros:

De locatie is heel goed! De kamer was ruim en schoon! De douche was goed warm met een krachtige straal. Bedden zijn goed.
Dichtbij leuke restaurantjes, koffietentjes en een grote supermarkt. Dichtbij het ADO busstation, waar je ook makkelijk voordelig een excursie kunt regelen.

Cons:

Er waren maar twee stoelkussens bij het zwembad op de ligbedden. Het is gehorig! De balkondeur kan niet goed op slot.

2026-02-14 • via Nuitee
C
Clare • family_with_children • gb
10
Central location is Palenque
Pros:

Great location. Clean, quiet, lovely pool area in a good location with bars and restaurants outside the door.

Cons:

Nothing

2026-02-14 • via Nuitee
M
Melissa • extended_group • it
10
Pros:

Letto, colazione e la migliore doccia di tutto il nostro viaggio!

Cons:

Colazione forse un po’ troppo cara e non c’erano opzioni dolci a buffet

2026-02-13 • via Nuitee
H
Heinz • family_with_children • de
10
Great place to stay
Pros:

The room and bathroom was spotless, the pool area a treat.

2026-02-13 • via Nuitee
A
Alexander • couple • nl
9
2026-02-11 • via Nuitee
E
Elizabeth • extended_group • us
8
2026-02-10 • via Nuitee
A
Anna • couple • us
9
2026-02-08 • via Nuitee
M
Marie1823 • family_with_children • ch
9
Pros:

Très jolie chambre

Cons:

Un peu sombre

2026-02-08 • via Nuitee
L
Leander • couple • us
9
2026-02-08 • via Nuitee
C
Christopher • couple • se
6
Great location. Good breakfast! Nice dinner.
Pros:

Well located. The restaurant food was very good (especially breakfast)

Cons:

It is basic, not luxurious

2026-01-30 • via Nuitee
A
Alexis • family_with_children • br
9
2026-01-26 • via Nuitee
D
DanielCarrica • family_with_children • ar
9
Pros:

Buena ubicación. Muy cómodo.

Cons:

Vista desde el balcón

2026-01-26 • via Nuitee
J
Jaime Mesalles de Zunzun • family_with_children • es
10
Pros:

Todo. Es un hotel muy bien pensado y limpio

2026-01-25 • via Nuitee
E
Elena • family_with_children • it
7
Ho prenotato un hotel e ho trovato una discoteca
Pros:

Le camere sono spaziose, l'hotel è pulito e piacevole, lo staff è molto gentile

Cons:

Siamo arrivati il pomeriggio del 31 dicembre dopo un lungo viaggio notturno. Il ristorante del'hotel ha organizzato una cena di capodanno. L'hotel ha pensato bene di mettere le casse della musica non nel ristorante ma davanti alla camere. Già nel pomeriggio il volume della musica era alto a livello assurdo, siamo dovuti uscire. La sera ci hanno cambiato la camera perché avevamo la cassa davanti alla finestra che rendeva impossibile restare in stanza, tremava tutto e scoppiava la testa. Nell'altra stanza era comunque impossibile sentirsi da tanto la musica era alta, e ovviamente anche dormire

Capisco il capodanno, ma non esiste che si decida di tenere tutto un hotel sveglio per una festa alla quale non si può neanche partecipare perché su prenotazione e non comunicata in anticipo agli ospiti. Si può benissimo fare festa tenendo la musica all'interno del ristorante o sulla strada a livelli umani, così è stata una tortura .

2026-01-23 • via Nuitee
N
Noebaz • family_with_children • it
9
2 notti...
Pros:

Ottimo hotel, Camere grandi e pulite. posizione comodissima al centro.
Si mangia molto bene al loro ristorante, abbiamo fatto colazione e una sera mangiato un hamburger favoloso.
Staff gentilissimo

Cons:

Non c e il frigo in camera

2026-01-22 • via Nuitee
G
Gerdine • couple • mx
9
Heerlijk! Erg aardig personeel
Pros:

Gezellig, goede sfeer comfort table

Cons:

Not

2026-01-22 • via Nuitee
S
Sandra • family_with_children • at
10
2026-01-22 • via Nuitee
P
Pia • family_with_children • ch
8
Pros:

Das Zimmrr war okay. Allerdings war das Frühstück im Restaurant sehr, sehr gut! Es ist aber im Preis nicht inbegriffen. Die Lage zum Busbahnhof ADO war gut.

2026-01-22 • via Nuitee
O
olga • extended_group • es
9
Muy bien
Pros:

Muy centrico, agradable y limpio

2026-01-20 • via Nuitee
D
Dana • extended_group • nl
7
Nice hotel!
Pros:

We had a great stay

2026-01-20 • via Nuitee