The Chancellor on Hobson

Hotels
7.6 (5277 reviews)
1 Hobson Street , Auckland , nz

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Good amenities
Cons:
Cleanliness issues
Soft beds
High parking fees

Categories

Cleanliness
6.06
Multiple reviews mentioned mould, unpleasant smells, and dirty showers.
Service
8.53
Staff were frequently noted for being helpful and accommodating.
Location
8.57
Location received positive remarks for its proximity to attractions.
Room Quality
7.02
Some rooms were appreciated, but issues with cleanliness impacted overall room quality.
Amenities
7.55
Amenities like the pool and gym were well-received despite some issues.
Value for Money
8.01
Good value given the competitive location and amenities.
Food and Beverage
7.56
No specific mention of food quality but amenities were generally adequate.
Overall Experience
7.53
Overall experience was improved by location and service despite cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:46

Property Description

Luxurious Accommodation with Stunning Views
Hotel Grand Chancellor Auckland City offers a prime location overlooking Viaduct Harbour, providing guests with breathtaking city or harbour views from their private balconies. The well-appointed rooms feature kitchenettes or fully equipped kitchens, ensuring a comfortable stay.

Top-Notch Amenities for Ultimate Relaxation
Guests can enjoy the convenience of a fitness centre, indoor swimming pool, sauna, and spa pool, perfect for unwinding after a day of exploring the city. The hotel also provides access to a business centre and meeting facilities for corporate travelers.

Unbeatable Location and Accessibility
Located in Auckland CBD, the hotel is a short walk from iconic landmarks like the Sky Tower and in close proximity to shopping, dining, and transportation options. With attractions like the Civic Theatre and Vector Arena just minutes away, Hotel Grand Chancellor is the perfect choice for both leisure and business travelers.

Ready to experience luxury and convenience at Hotel Grand Chancellor Auckland City? Book your stay now!

Important information:

Please note that The Chancellor on Hobson requires NZD 150 credit card pre-authorization or cash deposit upon check-in to cover any incidental charges. This will be collected by credit card, debit card or cash. You will be reimbursed on check-out. Your deposit will be refunded in full by the same method of deposit payment, subject to an inspection of the room. Pre-Authorisations - Under normal circumstances, banks should be releasing this hold when the pre-authorisation has been cancelled by us. Occasionally some banks are unable to release the hold immediately and may reflect on your account for 4 - 7 working days (depending on the bank of issue). The hold will then automatically disappear from your account meaning you would not see money coming in - the pending transaction would go away.
Guests are required to provide a photo ID and credit card upon check-in. We do not accept credit card/debit card payments over the phone.
Following credit card surcharges apply:
Visa, Mastercard or JCB - 1.9%
American Express - 3.35%
Please note that parking is limited, charges apply, and bookings are essential. Please contact the property in advance to book using the contact details found on the booking confirmation.
Please note that this hotel has a strict "No Party Policy". Any violation of this policy will result in immediate eviction from the property and additional cleaning fees will be charged.
Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
The swimming pool/Fitness Centre opens from 6 am to 10 pm daily.
The sauna opens from 6 am to 10 am and 3 pm to 10 pm daily.
Eating/ Drinking and smoking are not allowed in the recreation area. Strictly no alcohol allowed in the recreation area. Children under 15 years of age must be always accompanied by an adult.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for NZD 30 per person per night when using an existing bed.
    People no matter the age stay for NZD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 5277 reviews
Cleanliness: 6.06
Service: 8.53
Location: 8.57
Room Quality: 7.02
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 7.56
Overall Experience: 7.53
E
Edward solo_traveller nz
10
Worked very well for me
Pros:

Had a full day at conference, could drop car off prior which was really helpful. Ended up late checking in at 11pm after conference dinner. Was still able to do so and room nice & clean. Thank you.

Cons:

Nothing. Easy & helpful staff.

2026-06-06 via Nuitee
I
Ian solo_traveller nz
8
2026-06-05 via Nuitee
T
Tania solo_traveller nz
9
Pros:

Pool, spa and sauna were amazing, clean, perfect temperature, open late and wasn't busy.
Excellent location, walking distance to everything. Parking garage on-site was easy to use and cheaper than most

Cons:

Shower over bath was small and didn't like having a shower curtain. Would be better with a bigger glass panel and no shower curtain

2026-06-05 via Nuitee
C
Catherine solo_traveller nz
9
Pros:

Great location and price. Very central location.

Cons:

TV in the bedroom instead of lounge bit.

2026-06-05 via Nuitee
E
Ethan solo_traveller nz
10
GREAT NEW ROOMS! GREAT LOCATION! BEST RATES FOR VALUE!
Pros:

Love the newly refurbished rooms! Great value including pool access and friendly, helpful staff. Great to see specials like romantic stay offer with wine.

Cons:

No complaints.

2026-06-05 via Nuitee
Y
YUICHIRO solo_traveller jp
8
Pros:

オークランドタワーの付近でわかりやすく、駅やメインストリートにも近くて便利だった。

2026-06-04 via Nuitee
J
Julie solo_traveller au
8
Very convenient and good value
Pros:

Location so close to dock area and star city for access to shuttle to and from airport. Also enjoyed being able to prepare my own food in kitchenette
Also enjoyed having swim in newly refurbished pool area

Staff were very helpful and friendly.
Will definitely return

2026-06-04 via Nuitee
S
shamim couple bd
9
A fantastic hotel at the heart of downtown
Pros:

location and staff

Cons:

Nothing

2026-06-04 via Nuitee
D
Dion solo_traveller nz
7
Pros:

Bed

Cons:

Car parking

2026-06-04 via Nuitee
C
Christina solo_traveller nz
10
Pros:

What's not to like? Beautiful and comfortable apartment with a stunning view of the Harbour. Balcony on the high rise. Fabulous and friendly staff, very welcoming and helpful. Fantastic location. Great pool, spa, gym and sauna. Close to so many attractions. Easy to find, great parking. We ended up extending our stay another night because we enjoyed it so much.

Cons:

Nothing to complain about.

2026-06-04 via Nuitee
B
Bridgette couple nz
8
2026-06-03 via Nuitee
K
Katie couple je
10
Perfect stay in Auckland
Pros:

Very well priced and comfortable clean apartments with a convenient location and just a few minutes walk to the Skytower. Great facilities with a gym, swimming pool, jacuzzi and sauna available. The staff are very friendly and really helpful.

Cons:

Nothing, everything was 10/10

2026-06-03 via Nuitee
B
Bridget solo_traveller nz
6
Pros:

Location, clean, nice staff

Cons:

Bit run down the room we were in, the closet doors kept jamming
Wasn't aware needed to put down a $150 bond at the start

2026-06-02 via Nuitee
S
stephen couple nz
8
2026-06-02 via Nuitee
T
trish couple nz
8
Great location,price
Pros:

Location

Cons:

Bit noisy something started in the room or floor about 5am

2026-06-02 via Nuitee
A
Amy solo_traveller nz
8
2026-06-01 via Nuitee
C
Christine couple nz
10
Pros:

EVerything

Cons:

View

2026-06-01 via Nuitee
D
Dan couple nz
8
Pros:

Centrally located, Apartment had plenty of room for 2 people.

2026-06-01 via Nuitee
J
James solo_traveller nz
8
2026-05-31 via Nuitee
C
Colin solo_traveller au
6
My room- poor sleep.
Cons:

Window was broken so did not close. Noisy and cold.
Just my room but it didn’t look like it was recent.

2026-05-30 via Nuitee