Hesperia Andorra

Hotels
8.1 (6549 reviews)
Avinguda Prat Gran 3-5. Escaldes-Engordany , Andorra la Vella , ad

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Centrally located
Clean rooms
Friendly staff
Good breakfast
Cons:
High prices
Outdated facilities
Issues with noise
Limited parking

Categories

Cleanliness
7.93
Clean and spacious room mentioned, but concerns about outdated facilities.
Service
8.8
Most reviews noted friendly staff, though there were some reports of passive-aggressive behavior.
Location
9.14
Numerous reviews praised the central location.
Room Quality
7.69
Some rooms reported issues like noise and outdated features.
Amenities
7.32
Negative sentiments regarding charges for pool access and issues with breakfast options.
Value for Money
7.78
Reports of high prices compared to quality, especially for amenities.
Food and Beverage
7.83
Mixed reviews; some enjoyed the breakfast, others had negative experiences with dinner.
Overall Experience
8.3
Overall a good experience with several positives but notable issues as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:56

Property Description

Luxurious Accommodation

Experience modern comfort at Hotel Fenix with air-conditioned rooms equipped with 32-inch flat-screen TVs, hydromassage baths, and soundproofing for a peaceful stay.

Wellness Oasis

Indulge in relaxation at our wellness area featuring a terrace with stunning views, an indoor pool, sauna, and a business center. Unwind and rejuvenate during your stay.

Culinary Delights

Savor local cuisine at Kronos Restaurant while enjoying splendid town views. Treat yourself to tapas at the Lobby bar or grab a drink at the unique RoofTop Van for a memorable experience.

Book your stay at Hotel Fenix now for a perfect blend of luxury, relaxation, and culinary delights.

Important information:

From April 24, 2024, the Wellness area will remain open from 10:00 to 22:00 (last entry at 22:00)

Book subject to availability directly at the Hesperia Andorra hotel reception (Admission with supplement).

Please note that the property can only accommodate pets with a maximum weight of 20 kg or less, and a supplement of EUR 20 per pet per night will be charged.

There is an additional charge to use the spa:
Adult: EUR 7
Child aged 5–16 years: EUR 4

Please note that a maximum of 2 pets is allowed per booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
When booking half board, note that drinks are not included.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IBZ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 22 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 6549 reviews
Cleanliness: 7.93
Service: 8.8
Location: 9.14
Room Quality: 7.69
Amenities: 7.32
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 8.3
M
Moara • couple • br
8
Bom custo benefício
Pros:

Da localização, conforto no geral do quarto, da recepção do hotel com mimos!

Cons:

Hotel um pouco antigo e com acústica ruim! Escutava todo o barulho do quarto ao lado e do corredor!

2026-03-15 • via Nuitee
Y
Yolanda • couple • es
5
Par de días de hotel
Pros:

El personal es amable, es una habitación amplia y son atentos con las mascotas, y bien ubicado cerca hay un carrefour tiendas, restaurantes etc.

Cons:

Nos levantamos por la mañana con la habitación llena de hormigas, los canales de TV nos comunican que no hay apenas porque es antigua la tele. Y a última hora nos cambiaron de habitación por tema mascotas y eso que estuvimos toda la tarde llamando para comentarlo que ibamos con ellas, la verdad que luego nos compensaron por las molestias causadas, pero el mal rato de la gestión nos lo llevamos.

2026-03-14 • via Nuitee
J
jaume • couple • es
8
Pros:

Nateja i servei bó del personal.

Cons:

El pàrquing petit.

2026-03-14 • via Nuitee
F
Francisco • solo_traveller • es
8
Pros:

La atención del equipo de recepción es excelente

Cons:

Siempre hace demasiado calor en la habitación por las noches. Incluso con la calefacción apagada

2026-03-14 • via Nuitee
J
JOSEFINA • couple • es
8
2026-03-14 • via Nuitee
F
Francisca Jamylle • couple • pt
10
Pros:

Localização muito boa, quarto aconchegante, funcionários solícitos e simpáticos.

2026-03-14 • via Nuitee
P
Paquita • couple • es
10
Pros:

El personal ,tots molt atents

2026-03-13 • via Nuitee
G
Gunita • family_with_children • lv
10
2026-03-12 • via Nuitee
L
Laetitia • couple • fr
9
Pros:

L'emplacement près du centre thermoludique et du centre ville

Cons:

Chambre côté route. Bar juste en dessous bruit jusqu'à 3h du matin

2026-03-12 • via Nuitee
K
Katarzyna • extended_group • pl
10
Polecam
Pros:

Nocujemy w tym hotelu juz trzeci raz. Przestronne pokoje, blisko do centrum jak i do busa ktory wiezie pod stoki, mila obsluga. Polecam

2026-03-12 • via Nuitee
V
Vladimir • couple • br
10
Pros:

Localização do hotel.

Cons:

Muitas coisas são velhos no apartamento.

2026-03-11 • via Nuitee
E
eduard pinteño brun • extended_group • es
9
Estancia agradable y confortable
Pros:

La ubicación

Cons:

La disponibilidad del parking

2026-03-10 • via Nuitee
A
Ana • family_with_children • es
7
Estancia cómoda con todo a mano. Muy práctica la ubicación.
Pros:

La ubicación es muy buena, el desayuno estaba muy bien con amplia variedad de alimentos y con personal muy agradable, amable y servicial.

Cons:

Contraté una habitación individual y no pude añadir el desayuno así que me obligó a añadirlo por separado. Esto supuso que me salió más caro una persona que las otras dos habitaciones dobles con desayunos incluídos. Creo que deberían revisar esto porque es muy desagradable que salga más barato alojarse dos personas con desayuno incluido que una sola persona. Gracias.

2026-03-09 • via Nuitee
C
Cesca • couple • es
9
Pros:

Céntrico

2026-03-09 • via Nuitee
L
Loreni Fatima • couple • it
10
2026-03-09 • via Nuitee
J
Javier • couple • es
10
Céntrico y calidad precio es excepcional
Pros:

Matias y Camilo, subanle el sueldo que valen millones como personal 😬

2026-03-09 • via Nuitee
T
toni • solo_traveller • es
7
2026-03-08 • via Nuitee
J
Jonathan • family_with_children • es
10
2026-03-08 • via Nuitee
N
Natalia • extended_group • es
9
Pros:

Está muy bien situado y su personal fue muy amable

2026-03-08 • via Nuitee
P
Patricia • couple • es
8
2026-03-08 • via Nuitee