Hesperia Andorra

Hotels
8.1 (6722 reviews)
Avinguda Prat Gran 3-5. Escaldes-Engordany , Andorra la Vella , ad

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Centrally located
Clean rooms
Friendly staff
Good breakfast
Cons:
High prices
Outdated facilities
Issues with noise
Limited parking

Categories

Cleanliness
7.93
Clean and spacious room mentioned, but concerns about outdated facilities.
Service
8.8
Most reviews noted friendly staff, though there were some reports of passive-aggressive behavior.
Location
9.14
Numerous reviews praised the central location.
Room Quality
7.69
Some rooms reported issues like noise and outdated features.
Amenities
7.32
Negative sentiments regarding charges for pool access and issues with breakfast options.
Value for Money
7.78
Reports of high prices compared to quality, especially for amenities.
Food and Beverage
7.83
Mixed reviews; some enjoyed the breakfast, others had negative experiences with dinner.
Overall Experience
8.3
Overall a good experience with several positives but notable issues as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:56

Property Description

Luxurious Accommodation

Experience modern comfort at Hotel Fenix with air-conditioned rooms equipped with 32-inch flat-screen TVs, hydromassage baths, and soundproofing for a peaceful stay.

Wellness Oasis

Indulge in relaxation at our wellness area featuring a terrace with stunning views, an indoor pool, sauna, and a business center. Unwind and rejuvenate during your stay.

Culinary Delights

Savor local cuisine at Kronos Restaurant while enjoying splendid town views. Treat yourself to tapas at the Lobby bar or grab a drink at the unique RoofTop Van for a memorable experience.

Book your stay at Hotel Fenix now for a perfect blend of luxury, relaxation, and culinary delights.

Important information:

From April 24, 2024, the Wellness area will remain open from 10:00 to 22:00 (last entry at 22:00)

Book subject to availability directly at the Hesperia Andorra hotel reception (Admission with supplement).
Pets are allowed upon request, up to 20 kg. Supplements apply. Please check the hotel’s pet policy prior to arrival.
There is an additional charge to use the spa:
Adult: EUR 7
Child aged 5–16 years: EUR 4

Please note that a maximum of 2 pets is allowed per booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
When booking half board, note that drinks are not included.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IBZ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 22 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 6722 reviews
Cleanliness: 7.93
Service: 8.8
Location: 9.14
Room Quality: 7.69
Amenities: 7.32
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 8.3
M
Miguel • extended_group • es
9
Pros:

Si ubicación

Cons:

Las camas necesitan un cambio

2026-04-04 • via Nuitee
H
herrera • couple • es
10
Pros:

La ubicación está en el mejor sitio cerca d todo, la habitación superlimpias y el personal excelente en general sobre todo los del bar, muy amables y buen servicio....si repitiera volvería al mismo hotel sin dudarlo.

2026-04-04 • via Nuitee
M
María Dolores • family_with_children • es
9
2026-04-04 • via Nuitee
M
Miguel Ángel • couple • es
6
2026-04-03 • via Nuitee
A
Antonio • family_with_children • es
10
Pros:

TODO EN GENERAL

2026-04-03 • via Nuitee
E
Emilio • family_with_children • es
10
Todo genial!
Pros:

Todo! las instalaciones, la ubicación, y sobre todo el personal.
Repetiremos!!!

Cons:

Nada.

2026-04-03 • via Nuitee
D
Danil • couple • th
4
Overpriced and old
Pros:

The entire vibe was ok, nothing special I'd say. In fact, I really enjoyed only the bed, everything except it had issues. Breakfast was just fine.

Cons:

It seems like everything in our room was pretty old and had small visual damages. For example, shower was leaking, the curtains had holes in it, the walls were covered in old paint marks. The most dissapointing thing for me was the parking — I really don't understand why I have to pay 50 euros for two nights of parking if I've already pay for overpriced 4-star hotel... My room even didn't have a toothpaste and a toothbrush guys

2026-04-03 • via Nuitee
L
Laura • couple • es
7
Pros:

El trato

Cons:

La cama y almohada incómodas

2026-04-03 • via Nuitee
G
Gorka • couple • es
10
Pros:

Ubicación Excelente, ocio de tiendas ,caldea al lado y admiten perritos.

Cons:

Temperatura del agua del spa muy baja

2026-04-03 • via Nuitee
C
Carmen • couple • es
9
2026-04-02 • via Nuitee
M
monfort • couple • es
7
2026-04-01 • via Nuitee
M
Montse • couple • es
10
Pros:

Ok

Cons:

Si

2026-04-01 • via Nuitee
A
Arie • couple • nl
9
De reis door Andorra was een mooie ervaring.
Pros:

Alles schoon en heerlijke bedden.
Met reservering een parkeerplaats in de parkeergarage.
Professioneel personeel.

Cons:

Dat een nacht te kort was.

2026-03-31 • via Nuitee
Z
Zhou • family_with_children • es
9
挺好的，值得推荐。
Pros:

性价比高，房间很安静，前台人员友好。出门几十米有一个家乐福超市，购物很方便。

Cons:

距离长途汽车站有点远。

2026-03-31 • via Nuitee
P
Pablo • family_with_children • es
7
Bien , pero muy mal la gestión del parking
Pros:

Las instalaciones bien en general, lo esperado en un Hesperia

Cons:

El parking. El no poder reservar por anticipado es un grave error. Imagina que vienes de la otra punta del país, como las plazas se llenan antes con los que viven mas cerca de Andorra, por eso de llegar mucho antes que otros que se tiran 8 horas de viaje. Esto se resuelve reservando con antelación y el que no lo haga pues que se busque la vida. Es lamentable, de hotel de tercera clase. Se lo deben hacer mirar, porque aparcar en Andorra a veces es complicado. Mal muy mal en ese sentido.

2026-03-31 • via Nuitee
E
Esther • couple • es
8
2026-03-30 • via Nuitee
O
Olivier • couple • fr
8
Bon séjour mais dérangé par des clients dans la nuit
Pros:

Très bon emplacement. Chambre spacieuse.

Cons:

Jusqu’à 2 h du matin des clients ont crié dans le couloir. La police a dû intervenir

2026-03-30 • via Nuitee
D
Daniel Garcia • couple • es
7
Normal para 4 estrellas Andorra
Pros:

Centrico y calido

Cons:

Check in lento personal flojo

2026-03-30 • via Nuitee
M
Moni • couple • es
10
Pros:

Todo

Cons:

Nada

2026-03-30 • via Nuitee
M
Mari Carmen • couple • es
8
Una buena opción para pasar un fin de semana agradable en Andorra
Pros:

Está cerca de la avenida principal para hacer compras.
Al entrar se notaba un olor y temperaturas muy agradables.
La habitación era amplia y bien equipada.
.

Cons:

Lo único que me sorprendió es que hubiera bañera en vez de ducha, pero tampoco me importó que fuera así.

2026-03-30 • via Nuitee