Hesperia Andorra

Hotels
8.1 (6852 reviews)
Avinguda Prat Gran 3-5. Escaldes-Engordany , Andorra la Vella , ad

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Centrally located
Clean rooms
Friendly staff
Good breakfast
Cons:
High prices
Outdated facilities
Issues with noise
Limited parking

Categories

Cleanliness
7.93
Clean and spacious room mentioned, but concerns about outdated facilities.
Service
8.8
Most reviews noted friendly staff, though there were some reports of passive-aggressive behavior.
Location
9.14
Numerous reviews praised the central location.
Room Quality
7.69
Some rooms reported issues like noise and outdated features.
Amenities
7.32
Negative sentiments regarding charges for pool access and issues with breakfast options.
Value for Money
7.78
Reports of high prices compared to quality, especially for amenities.
Food and Beverage
7.83
Mixed reviews; some enjoyed the breakfast, others had negative experiences with dinner.
Overall Experience
8.3
Overall a good experience with several positives but notable issues as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:56

Property Description

Luxurious Accommodation

Experience modern comfort at Hotel Fenix with air-conditioned rooms equipped with 32-inch flat-screen TVs, hydromassage baths, and soundproofing for a peaceful stay.

Wellness Oasis

Indulge in relaxation at our wellness area featuring a terrace with stunning views, an indoor pool, sauna, and a business center. Unwind and rejuvenate during your stay.

Culinary Delights

Savor local cuisine at Kronos Restaurant while enjoying splendid town views. Treat yourself to tapas at the Lobby bar or grab a drink at the unique RoofTop Van for a memorable experience.

Book your stay at Hotel Fenix now for a perfect blend of luxury, relaxation, and culinary delights.

Important information:

From April 24, 2024, the Wellness area will remain open from 10:00 to 22:00 (last entry at 22:00)

Book subject to availability directly at the Hesperia Andorra hotel reception (Admission with supplement).
Pets are allowed upon request, up to 20 kg. Supplements apply. Please check the hotel’s pet policy prior to arrival.
There is an additional charge to use the spa:
Adult: EUR 7
Child aged 5–16 years: EUR 4

Please note that a maximum of 2 pets is allowed per booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
When booking half board, note that drinks are not included.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IBZ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 22 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 6852 reviews
Cleanliness: 7.93
Service: 8.8
Location: 9.14
Room Quality: 7.69
Amenities: 7.32
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 8.3
M
Megan • solo_traveller • us
7
One night stay
Pros:

Location was easy to get to and walk around town. Took about 20ish minutes to walk from the main bus station. Had a pleasant surprise when I got to the room to see a welcome note and a treat. You can book the pool and sauna area. €7 if you don’t book the hotel through the hotel’s website.

Cons:

Room was hot and I couldn’t get it to cool down. The air vents or somewhere had mold or something else since I couldn’t breathe well through the night and woke up with a lot of allergy/asthma issues.

2026-05-30 • via Nuitee
M
Mireia • couple • es
9
Buen hotel
Pros:

Buena localización, todo limpio y el bufet tenía bastante surtido. Todo muy limpio y ordenado

Cons:

El parquing no se puede reservar, entonces es a suertes si hay plaza o no, tanto para moto como coche. Nosotros no tuvimos suerte y nos tocó buscar parquing en otro sitio

2026-05-28 • via Nuitee
J
Jaime Andres • family_with_children • ca
10
Pros:

Buena ubicación, todo muy limpio, organizado y el personal muy amable.

2026-05-27 • via Nuitee
J
jose ignacio • solo_traveller • es
5
Pros:

La ubicacion

Cons:

En un día de calor,no había aire acondicionado, solo ventilación y la nevera sin funcionar hemos tenido que beber agua caliente, me ha decepcionado

2026-05-27 • via Nuitee
F
FanSardignia2023 • couple • fr
9
Tout était bien même la piscine chauffée 👌😊
Pros:

Chambre déjeuner

Cons:

Le bruit car chambre côté rue

2026-05-27 • via Nuitee
S
Siro • couple • es
6
No cubrió las expectativas
Pros:

La ubicación muy buena.

Cons:

Mucho calor en la habitación, no funcionaba el aire acondicionado, por la noche costaba conciliar el sueño. Lo comentamos en recepción el primer día pero no se solucionó.

2026-05-26 • via Nuitee
F
Fernando • couple • es
10
2026-05-26 • via Nuitee
J
Josep • solo_traveller • es
5
Pros:

La ubicació

Cons:

El que no funciona el aire acondicionat ( no va l' aire fret) i tenir que dormir amb la finestra oberta per tant sorolls tots la nit i no poder descansar.

2026-05-26 • via Nuitee
A
Antonio • couple • es
9
2026-05-26 • via Nuitee
G
Gómez Bonamusa • solo_traveller • es
9
Pros:

El personal muy amable. La habitación anticuada para ser un hotel de 4 estrellas. La cama muy confortable.

Cons:

No pudimos utilizar el aire acondicionado porqué aún no lo habían preparado. Estábamos a 32 grados. Ni se preocuparon. Hemos pasado mucho calor durante las 4 noches.

2026-05-25 • via Nuitee
E
Enric • family_with_children • es
9
2026-05-25 • via Nuitee
F
Francesc751960 • solo_traveller • es
9
Pros:

Amabilidad del personal.

Cons:

Pedi dos camas y nos dijeron una doble. Por lo demas excelente.

2026-05-25 • via Nuitee
M
mayesk • solo_traveller • es
1
Andorra
Pros:

El desayuno

Cons:

El calor en las habitaciones. Un hotel así no debería operar en meses de calor. Los pasillos también eran un horno. El único lugar fresco era la recepción

2026-05-25 • via Nuitee
M
Mariona • solo_traveller • es
6
Pros:

Ubicació

Cons:

A la cama le faltaba una pata,mucha calor en la habitación,no había mando distancia de la tv

2026-05-24 • via Nuitee
F
Feliks • solo_traveller • us
1
Pros:

Renovated , nice breakfast

Cons:

Cleaning lady found my money that I forgot and returned not the full amount.
Hotel canceled my future reservation and told me i am not welcome (banned) when I asked for explanation , they didn’t provide it. Scam stay away.

2026-05-24 • via Nuitee
M
marquis • family_with_children • fr
7
Moyen
Pros:

Entrée

Cons:

Le sommaire des chambres

2026-05-24 • via Nuitee
F
Feliks • solo_traveller • us
1
Pros:

Nice breakfast

Cons:

Hotel told me I am no longer welcome without explanation

2026-05-24 • via Nuitee
V
Victor • couple • es
8
Correcto
Pros:

Ubicación

Cons:

Esperar 25’ para registrarse en recepción

2026-05-24 • via Nuitee
M
Manel • couple • es
1
No se merece 4 estrellas
Pros:

El desayuno y la limpieza

Cons:

Instalaciones en general muy antiguas y deterioradas

2026-05-24 • via Nuitee
J
Jose Manuel • solo_traveller • es
6
2026-05-24 • via Nuitee