Quality Hotel Vienna

Great experience

Friendly staff

Close to Schonbrunn palace, they gave us a double room suite for three so it was quite spacious. Room had comfortable beds and lots of closet space. Complimentary breakfast was pretty crowded but a wide variety of choices. They were kind to store our bags as we explored the gardens. Checkin was straightforward.

Great staff, location within 2 mins of palace, very clean and spacious for the price. Automatic blinds and Rituals toiletries a nice touch.

We visited Quality hotel recently for leisure. We were nicely impressed by the customer service and more specifically from the receptionist Eva. She was extremely polite and provided excellent guidance and answers to all our queries. The hotel is well maintained and all areas are clean to a high standard. The location is great for getting to places. The rooms are quiet and very comfortable. I will definitely use it on my next trip to Vienna and highly recommend it.

They were very friendly and the condition of the hotel was excellent. The breakfast buffets, there were no variety in the food. The bartender was very friendly and very helpful about the area. The hotel manager Jarvier, very friendly and helpful. I would stay again if I would travel again to Vienna.

Close to Schoenbrunn Palace

The reception staff were very helpful.
Excellent breakfast and evening snacks at the bar.
Wifi on level six needs a booster as the connection keeps dropping and then reconnecting.

Property is dated in decor but clean. Staff friendly and willing to do anything you need. On-site parking available but expensive. Central location. We were on top floor so we had one of the awkward walls which were a little difficult to manoeuvre. Fridge in room didn’t work. Upon inquiry we were told it’s not really a fridge but a storage space. Was
Handy to have safe in room

Best breakfast of my European vacation! We ate outside by the street, just lovely! Super close to transit and attractions. BUT Wifi didnt work in my room (403) ugh. Nor in my hall. Other reviews said this too before we came, so clearly they just arent addressing the issue. But if you are on vacation to disconnect and be in the moment, then this is the place. And the breakfast was superb!!!

Overall is good especially for the staff (Mr Win) in the restaurant is very helpful and sincere.

Friendly, helpful staff

One of the top two hotels we ever stayed at. Very convenient to the U. Less than two blocks away. The staff was outstanding! Helped us many times on best way to meet up for a tour. Extremely helpful in finding a laundromat just down the street (5 minute walk). Short walk to the Schonbrunn Royal Palace. Several reasonably priced restaurants very close buy. Secure luggage room that we made us of. Easy to get to the old Vienna on the U.

Great location for Schönbrunn Palace which is why we chose it. Two blocks to Metro U4 station so you can go anywhere in town.

The Breakfast was terrible.....Side Lamps were on the head of the BED....

Not good hotel experience and won’t be booking again

Great convenience for reaching the center of Vienna

We have booked 3 rooms for 2 nights. All three rooms were mentioned to be of „Business“ category. Each room costed 383 USD for two nights with breakfast. When we arrived we got 1 business room #221 (large and with the window in the bathroom) and 2 standard rooms #218 and #219. We were going to celebrate the birthday of our daughter and invited our relatives to Vienna. It was crucial for us to have all three rooms the same category and with breakfast. On the website of the hotel it was mentioned that business room has a maximum occupancy of 3 persons and it is 5 sq.m lager than a standard one. When we asked a person on reception to tell us why we got 3 different rooms but all for the same „business“ rate, we got an answer that all three rooms are business rooms and they have the same rate. After the argument that rooms are smaller and there is no any possibility to put a third person inspite of provided on website information that the occupancy of business room is three persons, we got an answer: „Sorry, but these rooms are treated as business not because of their size but because they have windows to the backyard and not to the street“
As a result we paid the same price for 3 different rooms, didn’t get any explanation or even excuse from the hotel staff, plus we found out that hotel provides false information on their website describubg the benefits the „business“ room comparing with „standard“ room.

Two of my main concerns when booking reservations are that breakfast be included and a comfortable bed.

When we checked in there was some confusion regarding whether breakfast was included or not, but I provided my Expedia.com email confirmation which provided the staff with confirmation breakfast was to be included, which solved the breakfast issue.

I think the mattresses are well beyond there usefulness date. It's time to stop by Ikea and buy comfortable foam/memory foam mattresses and toss out the springs with barely any padding!

We had a nice stay, there were plenty of breakfast options, and we also took advantage of the, not over priced, on site parking, as well as the fitness center. The hotel is within walking distance to an underground station, which makes getting into city center a breeze.

Nice hotel, close to transport facilities and short walking distance to Schoenbrunn Castle and Park