4R Salou Park Resort I

My wife and I have stayed in a 4 star hotel in salou before and loved i this is this is definitely not a4 star hotel, we are stying in rokm 30 on the bottom floor, breakfast is not very nice, and very little choice, ants everywhere, or broken, old dirty sealant on the wardrobe doors the decor is from the 90s and nearly every bedroom door is an old wooden mahogany door and the frames are all swollen, Air conditioning is non existent there is a safe in the room but you have you have to rent the barrel to use it which we never had to do before, you get tiny sachets of shampoo and soap, no nice bits like shower caps, tissues etc, before we came here I checked about towel rental and it said they rent towels but when we arrived they don't, music at the pool is diabolical, pool's are dirty and never cleaned, havent seen 1 person checking the clorine levels or using a cleaning net, no waiter service at the pool, I asked for a simple glass of fresh milk for our room for a cup of tea and I may aswell have asked for the contents of the safe, we were woken up this am to a power washer cleaning right outside the room, I asked for the music at the pool to be either changed or switched off and nothing happend,, 5 songs on a loop all day long, like the latest review here there is a damp musty smell in the corridors not a very clean hotel, the bathroom was" cleaned" and i reckon Stevie Wonder would so a better job WE WILL NEVER SET FOOT IN HERE AGAIN, photos added of rhe ACTUAL HOTEL NOT PHOTOSHOPPED

Do not book! This place is terrible. Currently staying here room 321. Arrived into room full of ants they changed the room however it looks nothing like on the photos. Litteraly mis-sold us. There is not pool with swim bar. That pool is actually filthy. I went in and here was black dirt floating all around us. Will never step my foot into that pool and im on my 1st day here. Showed it to receptionist called Sergio.We heard anothe couple raises this with management day before nothing was done, pool not cleaned just water level raised. The 2 pools on the other side are just dirty as this one. Water looks milky the standard level below 1 star.
The coridors reminds me of hotels back in a day in 80 in socialistic countries. Walls with stains also the coridors have musty smells, not pleasant whats so ever.
Food is bad. The dining hall looks nothing like on picture, looks like factory canteen not a 4 star hotel. Not waiter, just limites staff clearing plates looking like they are not happy to work there. Food that is supose to be worm is cold not much choice and same everyday. Not dresh reused cucumbers from last night, chicken was hard as if it was re-heated from the day before, desserts also very limited, same every day and upto 5 choice i dont count oreo buiscit as desert.
Drinks- if you looking for nice coctails please use bars outside as the one in the hotel are non drinkable. The only thing u can enjoy is sangria which i cant have. The resort lacks in music, there is none all day around the pool area it is dead. In the evening waitres wont even help you with drinks, apparently because im all inclusive ans not paying for them.Honestly this whole hotel is a scam and for the first time i exoerienced cultural shock and i travel a lot.

Hotel is nice, it’s clean & the rooms are nice also.
Food can be a hit or a miss depends on what you are looking for.
The pool hasn’t been cleaned the whole time we have been here, it’s disgusting or though it didn’t stop me going in as the weather was so hot , they also have 4-5 umbrellas for all the guests.
List you are lucky to to wait or they stop @ every floor & can take to long.
You are not allowed anything in the pool ball etc unless it a rubber ring for the little ones.
Stopped a few times in the street to ask if I wanted drugs any drugs or though that’s nothing todo with the hotel.
After all said & done holiday was good but won’t return.

Forgot to say we had a pool view of which was also a sea view. It was stunning.

Also no issues getting a sunbed.

Location was excellent
Entertainment was good

Restauration variée et possibilité de déjeuner ou de diner lorsqu'on est en 1/2 pension. La proximité de de ville est de la plage

La amabilidad de cada uno de los trabajadores

Food was ok… nothing of a great choice for a young child of 6 not even breaded chicken or anything not cooked in spices or sauce for a child.
Rooms were very clean and cleaned daily with fresh towels by very polite laundry ladies.
Some Staff especially in bar area came across as rude or didn’t want to be there (especially the female bar staff) and the entertainment for children was very poor and adult entertainment was terrible wasn’t much thought gone into it
we stayed a week and was very bored with it so went out there’s only so many dancing acts and men balancing on chairs we wanted to see , no good singing acts or tribute singers or
anything.
Staff would train each other and dance of an afternoon by the pool on stage and have Same song on repeat for ages like 2 hours drive us insane so we had to leave .
Lifts need desperate attention and was either slow or not working my adult daughter got stuck in it once and doors opened onto a brick wall not a great experience
This hotel clearly needs an upgrade of staff training and need more thorough planning of entertaining the guests paying good money to stay it just isn’t adequate.
In the week we stayed 100s of school children stayed that were no problem to us being there but the noise and disruptive behaviour they made in the restaurant area was absolutely unbearable when eating your meals we couldn’t even talk to each other one evening as was so loud . I believe this is the hotel’s bread and butter by having these schools stay. This is there responsibility to ensure they don’t misbehave they were even spitting on guests one evening over the balcony area when guest were outside watching entertainment .
Staff did sort this matter as the guest they spat at had a baby and she was very unhappy and distraught . The hotel we paid half board and was expensive and definitely NOT worth it .

Emplacement

Overall, we had a pleasant stay, with some positives, but there were also several issues that would prevent us from returning.

The biggest highlight was the location. The hotel is especially well situated for the smaller beach nearby, which I would highly recommend. It's much quieter and more enjoyable than the larger beach. The all-inclusive food was also excellent, with plenty of variety at every meal, and dishes were replenished very quickly, so there was rarely anything unavailable. It was also a nice touch that wine and beer were included with dinner. We stayed on the sixth floor and had a beautiful view, which made our stay even more enjoyable.

Unfortunately, cleanliness was the biggest disappointment. When we opened the sofa bed, several false eyelashes fell out from inside it, which immediately made us question how thoroughly the room had been cleaned. The toilet bowl also appeared unclean throughout our stay, although it may have been permanently stained rather than dirty. While there were wall-mounted soap dispensers, the complimentary soap bars were never replenished. We also had to request additional toilet paper because it wasn't replaced during our stay, even after the bed linen had been changed. One evening, another guest knocked on our door to warn us that there was excrement on the corridor carpet between the lifts and our room. Thankfully, this was eventually cleaned, but it was an unpleasant experience that should never occur in a hotel.

The lifts were another major downside. They were extremely busy, unreliable, involved long waits, and at times felt unsafe.

The entertainment was average at best. The restaurant staff were consistently pleasant and hardworking, but some of the bar staff left a poor impression. One member of staff, Inga, was particularly unfriendly. On one occasion I stood waiting at the bar for around five minutes while she chatted with a Spanish customer over coffee. I was the only guest waiting. She then came over to serve me but continued the same conversation while standing directly in front of me, meaning I had to wait another couple of minutes before she actually took my order. It felt dismissive and unprofessional.

In contrast, Isabel and Richard deserve special recognition. They were warm, welcoming, and engaging with all guests regardless of nationality, and their excellent customer service certainly did not go unnoticed.

On another evening, a man who appeared to be the bar manager, although he wasn't wearing an ID badge, questioned how many people were in our group when I ordered six drinks, despite explaining that two members of our party were sitting outside. As all-inclusive guests, it felt unnecessary to be challenged in this way.

Another issue, which many other reviewers have mentioned, was the number of youth football and school groups staying at the hotel. At times, the noise levels around the pool, lobby and corridors was overwhelming, with children running around and behaving boisterously. Yet the lifeguard seemed more concerned about a couple quietly throwing a ball to one another than addressing the genuinely disruptive, noisy behaviour. The inconsistency was difficult to understand.

During our holiday we visited friends staying at another four-star hotel in Salou, and the difference in quality was obvious. Based on our experience, I don't feel this hotel meets the standard expected of a four-star property. While it has an excellent location, good food, and some pleasant staff members, the cleanliness, customer service in the bar, and overall management fall well short of what we expected. Unfortunately, I would not recommend this hotel and, in my opinion, it feels much closer to a two-star standard than a four-star one

E superb totul, personalul foarte primitor !
Vom reveni cu siguranță!