Hotel Stary

Hotels
9.2 (2457 reviews)
ul. Szczepańska 5 , Kraków , pl

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Beautiful facilities
Cons:
Overpriced breakfast
Inconsistent heating

Categories

Cleanliness
8.95
The hotel was clean, but some guests mentioned areas for improvement such as food presentation.
Service
9.45
Staff were often described as helpful and friendly, contributing positively to the experience.
Location
9.95
The hotel is ideally located in the old town, with many reviews praising its central location.
Room Quality
9.45
Rooms were spacious and well-designed, but some guests noted issues with heating.
Amenities
8.95
Amenities were mostly praised, though some guests pointed out shortcomings in heating and spa facilities.
Value for Money
8.95
While many guests felt the hotel offered good value, some found breakfast overpriced.
Food and Beverage
8.45
Breakfast was noted as somewhat lacking in quality and presentation, affecting the overall dining experience.
Overall Experience
9.45
Overall, guests expressed a high level of satisfaction, recommending the hotel highly despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:53

Property Description

Luxurious Hotel Stary in Kraków’s Old Town

Sky Bar with a Panoramic View: Enjoy a drink at the seasonal Sky Bar on the rooftop terrace overlooking the Main Market and Old Town.

On-Site Spa and Swimming Pools: Relax in the sauna, gym, steam bath, and 2 swimming pools with swim jets, all available for guests.

Elegant Rooms and Dining Options: Stay in air-conditioned rooms with plasma TVs and enjoy meals at Trzy Rybki restaurant serving traditional Polish dishes. Don't forget to visit the bar, café, and club for a complete experience.

Experience luxury and comfort at Hotel Stary. Book now for an unforgettable stay in Kraków!

Important information:

Due to the change in tax regulations, the tax number should be provided before paying the fee. After printing the fiscal receipt without a tax identification number, it will not be possible to issue an invoice. If you need an invoice, please provide your details when making your reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs PLN 150 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for 200 zł per person per night when using an existing bed.
    People 13 years old and over stay for 200 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 2457 reviews
Cleanliness: 8.95
Service: 9.45
Location: 9.95
Room Quality: 9.45
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 8.45
Overall Experience: 9.45
W
willem • solo_traveller • nl
8
2026-02-13 • via Nuitee
E
Emil • family_with_children • at
9
Pros:

Freundliches Personal, neben Buffet auch ala carte Frühstück und dazu frisch gepresste Säfte, ausgezeichneter Wellnessbereich.

Cons:

Es gab nicht jeden Tag Joghurt zum Frühstück.

2026-02-13 • via Nuitee
J
Justyna • couple • pl
10
2026-02-13 • via Nuitee
K
Katarzyna • couple • pl
9
Zdecydowanie polecam!
Pros:

Świetna lokalizacja hotelu, przy samym rynku, bardzo miła i pomocna obsługa, możliwość zostawienia samochodu na hotelowym parkingu bez wcześniejszej rezerwacji, fajny i klimatyczny basen

2026-02-12 • via Nuitee
E
Ewelina • couple • pl
10
Jesteśmy bardzo zadowoleni. Spędziliśmy super czas, w dużej mierze to zasługa pobytu w hotelu.
Pros:

Pomocny, życzliwy, nienachalny personel. Przyjemna strefa SPA, wygodne pokoje, znakomity room service, świetna lokalizacja, czysto. Komfortowa łazienka, piękne wnętrza, wyjątkowy klimat. Nie mieliśmy okazji spróbować śniadań- nadrobimy kolejnym razem :)To był udany pobyt, odpoczęliśmy. Polecamy serdecznie.

2026-02-12 • via Nuitee
A
andypear • Couples • Congleton, Cheshire, England
10
Stunning boutique hotel- perfect location.
Pros:

A stunning boutique hotel, amazing quirky architecture blending original stone and brick with glass, marble and concrete for a stunning effect. Rooms appointed beautifully. The cocktail bar is welcoming and inventive. The pool/sauna/steam in the basement is calming and soothing. Breakfast was excellent. Location unbeatable, right on the old town square.

2026-02-10 • via Tripadvisor
D
Daniel • couple • pl
10
2026-02-09 • via Nuitee
D
Daniel • couple • pl
10
Boski!
Pros:

Wszystko zawsze!

Cons:

Nie ma takich rzeczy !

2026-02-09 • via Nuitee
J
Joanna • couple • pl
10
Elegancja, spokój, wysoka jakość.
Pros:

Piękna architektura, wykończenia, dbałość o detale. Wygodne łóżko. Basen i sauny. Bardzo dobre śniadanie à la carte.

Cons:

Dość głośno niestety słychać odgłosy z sąsiedniej łazienki (woda)

2026-02-08 • via Nuitee
W
Wojciech • couple • pl
8
2026-01-31 • via Nuitee
V
Victoria • solo_traveller • gb
9
2026-01-30 • via Nuitee
M
Matthias • solo_traveller • de
9
Pros:

Great Service, polite Team.

2026-01-30 • via Nuitee
M
Mantas • couple • lt
8
2026-01-28 • via Nuitee
S
Simone • couple • de
7
2026-01-27 • via Nuitee
S
Santina • couple • it
9
Pros:

accoglienza

Cons:

la piscina è molto bella ma l'acqua troppo fredda

2026-01-27 • via Nuitee
G
Gillian • couple • gb
10
Pros:

Everything- excellent location, gorgeous interiors, friendly staff, comfortable rooms, relaxing spa, delicious breakfast

Cons:

I noticed that our bedding was only changed once during our stay (we stayed for 3 nights in total) which I found disappointing given the high spec and price of the hotel

2026-01-27 • via Nuitee
P
Paweł • family_with_children • pl
10
2026-01-26 • via Nuitee
T
Thomas • couple • it
8
Pros:

Struttura moderna ma con affresci meravigliosi nelle pareti! Colazione strepitosa.

Cons:

La piscina era fredda e nessuno faceva il bagno! La piscina di un hotel con spa dovrebbe essere calda e rilassante.
Il materasso è da cambiare a molle troppo morbido.

2026-01-26 • via Nuitee
J
jschlaff • family_with_children • gb
10
2026-01-26 • via Nuitee
L
lewisl398 • Couples
6
Rethink before booking
Pros:

Beautiful Entrance, but Disappointing Stay
I really wanted to love Hotel Stary, but unfortunately, the experience didn't live up to the expectations—especially considering the price point.
The Good
The reception and lobby area are absolutely stunning. It’s grand, full of character, and creates a fantastic first impression when you walk through the doors. The staff at the front desk were professional and welcoming.
The Not-So-Good
• The Pool: This was the biggest letdown. I specifically chose this hotel because of the pool, but it was unusable. It was easily the coldest hotel pool I’ve ever experienced. If you’re booking this property specifically for a relaxing swim, you might want to reconsider.
• The Room: While the lobby is magnificent, the room felt very dated. It lacked the polished, luxury feel I expected after seeing the common areas.
• Room Service: We ordered breakfast to the room, but the order was incorrect. It’s a small detail, but when you’re paying for a premium stay, you expect the basics to be handled with more care.
Summary: A great location with a lovely aesthetic in the public spaces, but the freezing pool and room service errors made for a frustrating stay

2026-01-25 • via Tripadvisor