Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Nice pool and hot tub
Great location and staff
Cons:
Dirty rooms
Uncomfortable beds

Categories

Cleanliness
6.66
Several reviews mentioned dirty and dusty rooms, with inconsistent cleanliness.
Service
9.63
Location and staff are amazing, though some issues with emergency response were noted.
Location
9.67
Close proximity to amenities and attractions.
Room Quality
6.62
Rooms were reported as small and uncomfortable, with mixed comfort levels.
Amenities
8.65
The pool and hot tubs were a highlight, but attention to detail is needed.
Value for Money
6.61
Many felt it was not worth the price paid, given the experience.
Food and Beverage
9.16
Restaurant received positive reviews.
Overall Experience
8.63
Mixed feelings overall, some enjoyed but many found it lacking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:22

Property Description

Contemporary Hotel in Historic Banff
Located in historic Banff, Alberta, the Fox Hotel and Suites offers a modern stay with a touch of charm. Enjoy a complimentary shuttle to downtown and the Banff Ski Gondola, making exploration easy and convenient.

Unique Amenities for Relaxation and Dining
Unwind in the cave-inspired hot pool or indulge in a delicious meal at Chili’s Restaurant and Grill right on-site. Each room is equipped with a flat-screen TV, free Wi-Fi, and cozy amenities like a coffee maker and sofa bed.

Convenient Facilities and Fitness Options
Stay active at the on-site gym with floor-to-ceiling mirrors and modern equipment. For added convenience, guest laundry facilities are available, ensuring a stress-free stay.

Experience the best of Banff at Fox Hotel and Suites, book your stay now for a memorable getaway.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Groups: Bookings of 3 rooms or more will be classified as a group and charged 1 night plus tax deposit. A group cancellation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance, or the 1 night deposit will be forfeited. There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.2
Based on 2273 reviews
Cleanliness: 6.66
Service: 9.63
Location: 9.67
Room Quality: 6.62
Amenities: 8.65
Value for Money: 6.61
Food and Beverage: 9.16
Overall Experience: 8.63
C
Choi • family_with_children • cr
9
2026-02-15 • via Nuitee
T
Tanya • couple • ca
8
2026-02-14 • via Nuitee
D
Dsouza • family_with_children • ca
10
2026-02-14 • via Nuitee
M
medina • family_with_children • ca
10
2026-02-13 • via Nuitee
E
Ester • couple • ca
10
2026-02-12 • via Nuitee
M
Michael • family_with_children • ca
7
Pros:

Pool

Cons:

Beds were not comfy

2026-02-11 • via Nuitee
T
Trish • family_with_children • ca
8
Pros:

Location, place was comfortable. Beds were very comfortable and pillows, nice sheets.

Cons:

The place is getting pretty tired, couch and chair were beat up and ripped. Hooks ripped off walls not replaced. Noicey, especually early morning, all the ski boots going down the stairs. I would suggest ear plugs which we had thankfully. Limited cable tv and no Smart tvs as they are old tvs

2026-02-11 • via Nuitee
I
Inna • couple • ca
10
2026-02-11 • via Nuitee
J
Julia • family_with_children • ca
8
2026-02-10 • via Nuitee
K
Kevin • solo_traveller • ca
8
Great!
Pros:

The hot tub cave.

Cons:

Rooms very tiny.

2026-02-10 • via Nuitee
T
Tyler • couple • ca
8
2026-02-09 • via Nuitee
E
Emily • couple • au
6
Pleasant
Pros:

Pool was great, good location, parking easy but filled up quickly

Cons:

Our key card broke and wasn’t working, took it to reception to have it reset and was asked for no ID at all literally just a room number. Anyone could have given the room number for a card and would have been able to get in. Bin wasn’t emptied the whole stay and the towels weren’t replaced and the shampoo/conditioner was broken.

2026-02-08 • via Nuitee
B
Basak • family_with_children • ca
8
Pros:

I liked the beds and the pillows, they were really comfortable. The bathroom was nice and clean. The shower gel and body lotion (from Rocky Mountain Soap co.) were amazing, I am so happy to use a local company.

Cons:

My room didn't heat up fast, it was a corner room and it was a bit slow to get to the desired temp. Plus there was a sign on the heater saying it gets hot don't touch. I was traveling with children and it wasn't super convenient.
The room was a bit dusty. My husband's dust allergy flared after staying there.

2026-01-31 • via Nuitee
J
Jessica • couple • ca
7
2026-01-31 • via Nuitee
C
Cheyann • family_with_children • ca
7
Pros:

Location was great and the cave Hot pool was very unique.

Cons:

The room was loud. Not much sound proofing. The room was also out of the way, to access to the main lobby.

2026-01-30 • via Nuitee
J
Janelle • couple • ca
6
Pros:

Hot tub is cool although it is very small so weekends, it can be super busy and uncomfortable. The chemicals/steam burnt my eyes.

Cons:

Walls are very thin- could hear people walking by our room if they were talking outside. The train horn went off a couple times throughout the night and woke us.

2026-01-27 • via Nuitee
D
Danielle OR Joey • extended_group • ca
9
This was a really lovely place ~ we would absolutely stay again (but bring our own pillows)!!
Pros:

Suites - I liked the separate sleep area below the "living" area. Liked the in-room coffee/tea options and having a table to play cards at in the evening. Couch was fairly comfortable and plenty of seating. The hot pool was excellent, both morning and night. Service was great at check-in and also with housekeeping - she checked in with us to be sure we had everything we needed, as we kept the do-no-disturb sign out most of the time. The restaurant attached was great to have and we ate there twice on our weekend - service was great! Our truck was too tall for the underground, but on street parking was an option and was conveniently located right in front of our "cabin" entrances.

Cons:

The beds were not overly comfy and the pillows were terrible. My thoughts are if you have multiple pillows on a bed, they should offer different firmness to accommodate different preference. The pillows were all very thick, and even the ones that flattened a bit, were hard and not comfy. Perhaps the beds would seem more comfortable, if the pillows were not such a problem. The sound proofing with the kitchen door was basically non-existent. Luckily our neighbors were not party animals or this would have been a problem (another bonus though to having the beds downstairs)!

2026-01-26 • via Nuitee
S
Sharron • extended_group • ca
9
2026-01-26 • via Nuitee
J
Jennifer • family_with_children • ca
6
2026-01-26 • via Nuitee
S
Scory • family_with_children • ca
10
2026-01-23 • via Nuitee