Best Western Hotel Arena

Hotels
•
Best Western
7.7 (5877 reviews)
Baldersgatan 4 , Gothenburg , SE

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good and varied breakfast
Central location near public transport
Comfortable beds and some renovated bathrooms
Easy self check-in
On-site parking available
Clean and functional rooms for many guests
Suitable for conferences/business stays
Cons:
Strong laundry/towel odour reported by multiple guests
No bar and limited room/kitchenette utensils
Some rooms (family/others) are small; some bathrooms small
Shower-in-bathtub setup leads to wet floors
Perfume-like or odd room smells in some cases
Noise issues outside for some guests
Tight lift and cramped breakfast/garage areas
Carpet or corridor cleanliness concerns on some floors

Categories

Cleanliness
6.4
Mostly reported as clean in many reviews, but several guests noted strong unpleasant laundry/towel odours and some areas not well cleaned.
Service
9.2
Consistently praised: friendly, helpful and service-minded staff; staff accommodated early parking and were attentive.
Location
9
Very positive across reviews: central, close to public transport and main points, convenient for sightseeing and conferences.
Room Quality
7.4
Generally comfortable beds and some newly renovated bathrooms; occasional issues with small family rooms, wet floors from tub-showers, and odd room fragrances.
Amenities
6.6
Basic offering: on-site parking and self check-in appreciated, but lacks a bar, kitchenette often without utensils, small breakfast room and a tight lift.
Value for Money
8
Described as functional and good value — simple but meets needs for price point; several guests called it priceworthy.
Food and Beverage
8.4
Breakfast frequently praised as good, healthy and sufficient; minor complaints about missing specific items (pancakes/waffles) or food-odours in corridors.
Overall Experience
6.6
Generally a positive, convenient stay for budget-minded travelers with friendly staff and good location, tempered by occasional cleanliness/amenity and noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Individually Decorated Rooms: Enjoy uniquely designed rooms equipped with modern amenities including flat-screen TV and free WiFi.

Complimentary Waffle Buffet: Treat yourself to a delicious waffle buffet served every afternoon during your stay at Sure Hotel by Best Western Arena.

Convenient Location: Just a short walk from Gothenburg Central Station, with attractions like Avenyn shopping street, Liseberg Amusement Park, and Swedish Trade Fair Centre nearby.

Book your stay today at Sure Hotel by Best Western Arena for a memorable experience in Gothenburg!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Location

Guest Reviews

7.7
Based on 5877 reviews
Cleanliness: 6.4
Service: 9.2
Location: 9
Room Quality: 7.4
Amenities: 6.6
Value for Money: 8
Food and Beverage: 8.4
Overall Experience: 6.6
K
Kristina • family_with_children • se
8
2026-10-30 • via Nuitee
L
Linda • extended_group • se
8
2026-10-30 • via Nuitee
E
Elin • family_with_children • se
8
Pros:

Mycket trevlig personal

2026-10-30 • via Nuitee
L
Lina • family_with_children • se
6
2026-10-30 • via Nuitee
R
Rebecca • solo_traveller • gb
8
2026-10-30 • via Nuitee
C
Christina • solo_traveller • se
10
Sov riktigt bra
Pros:

Frukosten var inbjudande 👍

2026-10-29 • via Nuitee
O
OLENA • family_with_children • ua
9
2026-10-28 • via Nuitee
L
Linda • solo_traveller • no
8
2026-10-27 • via Nuitee
T
Torbjörn • family_with_children • se
8
2026-10-27 • via Nuitee
F
fosen28 • solo_traveller • se
5
Bra läge men med förbättringspotential
Pros:

Trevlig och hjälpsam personal. Bra läge med hållplats runt hörnet. Rent och fräscht rum. Bra att man kan checka in själv.

Cons:

Handdukarna luktade sur disktrasa och trots byte var det samma sak. Personalen bad om ursäkt och det var fler gäster som hade sagt till. Det luktade väldigt illa från deras tvättutrymmen så något tokigt har hänt.

Örngottet kändes strävt mot huden och toapappret är också sånt där brunt strävt.

Saknade pannkakor på frukosten.

2026-10-27 • via Nuitee
L
Liselotte • extended_group • se
7
Pros:

kongress x 2

2026-10-26 • via Nuitee
M
Masud Sabuj • couple • bd
5
2026-10-26 • via Nuitee
V
Vita • family_with_children • lv
8
Cons:

Viss bija labi, bet pagulēt nevarējām, jo bija trokšņains. Ārpusē kaut kas grabēja pie avārijas izejas.

2026-10-26 • via Nuitee
A
Alby70 • solo_traveller • it
8
Pros:

Personale molto cordiale, disponibile e attento.

2026-10-25 • via Nuitee
F
Ferrari Trecate • family_with_children • it
9
2026-10-24 • via Nuitee
F
Ferrari Trecate • family_with_children • it
9
2026-10-24 • via Nuitee
F
Fardowsa • extended_group • se
1
2026-10-23 • via Nuitee
M
mojarradavval • couple • se
7
2026-10-23 • via Nuitee
V
Valentino • family_with_children • se
5
2026-10-22 • via Nuitee
H
Helena • couple • se
6
Helt ok vistelse. Kändes som ett hostel de utrymmen utanför själva rummet.
Pros:

Centralt, frukosten var det vi behövde. Inga våfflor eller massa sockrade godsaker utan nyttiga och goda alternativ erbjöds.

Cons:

Duschen var i ett badkar golvet blev blött när man duschade. Perfymdoft i hela rummet som var märklig.

2026-10-22 • via Nuitee