Best Western Hotel Arena

Hotels
•
Best Western
7.7 (5873 reviews)
Baldersgatan 4 , Gothenburg , se

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent central location
Helpful and friendly staff
Very good breakfast (many comments)
Secure parking available
Some rooms/apartments are well equipped
Cons:
Recurring cleanliness issues (dirty rooms, stains, mold)
Small/cramped rooms and narrow/creaky beds
No in-room fridge and some broken/poorly accessible HDMI/TV
Breakfast area too small / crowded leading to waits
Perceived poor value for money / price too high for standard

Categories

Cleanliness
5.5
Multiple reviews report unclean rooms, stains/hair, moldy shower areas and bad smells — cleanliness is a clear weakness.
Service
9.1
Staff repeatedly described as helpful, friendly and quick at reception; service is frequently praised.
Location
9
Consistently praised for being very close to the city centre and transport — location is a major positive.
Room Quality
7.2
Many comments about small/cramped rooms, narrow or creaky beds, noise and awkward layouts (bath next to bed) — mixed but leaning negative on comfort/space.
Amenities
7.9
Mixed reports: good secure parking and all-day coffee/cookies, but missing in-room fridge, problematic HDMI/TV access, no fans/AC and some odd in-room features (jacuzzi).
Value for Money
6.5
Several guests felt the hotel was expensive for its standard and called out poor value for money.
Food and Beverage
8.4
Breakfast is often described as very good/stunning and staff serve well, but the breakfast area is small, limited variety (less fruit) and can require waiting for coffee/space.
Overall Experience
8
Overall mixed: excellent location, friendly/helpful staff and good breakfasts offset by recurring cleanliness and room-size/comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:47

Property Description

Individually Decorated Rooms: Enjoy uniquely designed rooms equipped with modern amenities including flat-screen TV and free WiFi.

Complimentary Waffle Buffet: Treat yourself to a delicious waffle buffet served every afternoon during your stay at Sure Hotel by Best Western Arena.

Convenient Location: Just a short walk from Gothenburg Central Station, with attractions like Avenyn shopping street, Liseberg Amusement Park, and Swedish Trade Fair Centre nearby.

Book your stay today at Sure Hotel by Best Western Arena for a memorable experience in Gothenburg!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Location

Guest Reviews

7.7
Based on 5873 reviews
Cleanliness: 5.5
Service: 9.1
Location: 9
Room Quality: 7.2
Amenities: 7.9
Value for Money: 6.5
Food and Beverage: 8.4
Overall Experience: 8
S
sekberg • solo_traveller • se
7
Pros:

Jag tyckte det var lugnt och skönt. Plus med balkong.

Cons:

Tvn var dålig, hackig bild och saknade cast funktion.

2026-08-22 • via Nuitee
L
Laurence • couple • fr
8
Pros:

Le petit de déjeuner

2026-08-22 • via Nuitee
E
Eva • couple • se
8
2026-08-22 • via Nuitee
P
Peter • couple • se
8
2026-08-22 • via Nuitee
P
Pernilla • couple • se
9
Nöjd, samt väldigt trevlig personal som fixade & ordnade👍🏻🤩
Pros:

Nära till centrum

Cons:

Fanns inget speciellt att klaga på, då priset per natt var överkomligt

2026-08-21 • via Nuitee
E
Emma • couple • gb
7
Good, functional hotel.
Pros:

Friendly helpful reception. Comfortable bed if a little small. Well placed for sightseeing. Good and varied breakfast

Cons:

The towels smelt a little musty. The room was a bit on the small side

2026-08-21 • via Nuitee
S
SHEIKO • solo_traveller • lt
10
2026-08-21 • via Nuitee
C
Charlotte • couple • se
7
Pros:

Bra frukost och jättetrevlig personal

Cons:

Standarden över lag kunde varit bättre. Gammalt o slitet, liten dubbelsäng men helt okej till priset

2026-08-21 • via Nuitee
D
Dag • solo_traveller • se
6
Pros:

Med tanke på helheten var det prisvärt.

Cons:

Dyrt att parkera , 250 kr, över en natt.

2026-08-21 • via Nuitee
T
Thomas • extended_group • de
8
2026-08-20 • via Nuitee
C
Cristina • couple • es
8
Pros:

Muy limpio y cómodo, el desayuno completo y bueno.

Cons:

Está un poco lejos y la habitación es pequeña si te quedas más de un día

2026-08-20 • via Nuitee
J
Jakub • solo_traveller • cz
7
2026-08-20 • via Nuitee
G
Giannis • solo_traveller • cy
8
2026-08-18 • via Nuitee
B
Bent • couple • no
10
Alt i alt, helt topp hotell men altfor smal seng.
Pros:

Frokost og personal var supert. Gåavstand til alt😃

Cons:

Senga var bra men VELDIG smal. Hadde ett økonomirom men skulle stått mål på senga.

2026-08-18 • via Nuitee
A
Anette • extended_group • se
8
Utmärkt
2026-08-18 • via Nuitee
T
Thomas • couple • se
8
Pros:

Bra område, parkering, personal, frukost.

Cons:

Litet rum.kunde inte gå till ena sänghalvan, fick krypa över sängen. Inget uttag till laddare.

2026-08-17 • via Nuitee
K
Kristin • family_with_children • no
2
Styr unna!
Cons:

Jeg pleier ikke å legge igjen kommentarer som dette, men her fant vi skjggkre/långsprötade silverfiskar på rommet, uten at hotellet gjorde noe med det. Generelt dårlig renhold. Ansatte i resepsjonen var forsåvidt hyggelige, men kunne bare henvise videre til ledelsen. Denne ledelsen gav en symbolsk rabatt og har siden ikke svart på mine meldinger. Jeg forventet ikke et luksushotell, men jeg hadde forventet normalt renhold, fravær av skadedyr og svar på saklige meldinger.

2026-08-17 • via Nuitee
U
Ulrika • extended_group • se
8
2026-08-16 • via Nuitee
K
Knutsen • solo_traveller • no
8
Pros:

Nærhet til sentrum.

2026-08-15 • via Nuitee
B
Birgit • couple • de
5
Für eine Nacht okay.
Pros:

Das Frühstück war sehr gut und das Personal war sehr freundlich und hilfsbereit.

Cons:

Das Hotel ist extrem hellhörig.

2026-08-15 • via Nuitee