Copthorne Hotel Auckland City

Hotels
•
Copthorne Hotels
7.2 (4107 reviews)
150 Anzac Avenue , Auckland , nz

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Good value
Cons:
Cleanliness issues
Additional charges
Outdated rooms

Categories

Cleanliness
5.8
Multiple mentions of uncleanliness and outdated facilities.
Service
8.3
General sentiment of friendly and helpful staff.
Location
8.3
Good location with easy access to city center.
Room Quality
6.8
Mixed reviews; some rooms described as old and in need of update.
Amenities
6.8
Some amenities were satisfactory while others needed improvement.
Value for Money
7.2
Good value in general, but some felt overcharged.
Food and Beverage
6.8
Breakfast was appreciated, but limited options mentioned.
Overall Experience
7.6
Overall pleasant experience despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:43

Property Description

Stunning Views and Central Location

Spacious Rooms with Balconies

Dining Options and Nearby Attractions

To book your stay at the Copthorne Hotel Auckland City and experience the perfect blend of comfort and convenience, reserve now.

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

Please note, Copthorne Hotel Auckland City requires a NZD$50 per night credit card pre-authorization, or a NZD$50 cash deposit upon check in to cover any incidental charges. This deposit will be refunded upon check-out minus any applicable charges.

The guest will be charged a prepayment of the total price at the time of booking.

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact Copthorne Hotel Auckland City for more information, using the contact details found on the booking confirmation.

Please note that additional charges apply for parking.

Guests under the age of 18 can only check in with a parent or official guardian.

For more information, please contact the property using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 30 per day.

Location

Guest Reviews

7.2
Based on 4107 reviews
Cleanliness: 5.8
Service: 8.3
Location: 8.3
Room Quality: 6.8
Amenities: 6.8
Value for Money: 7.2
Food and Beverage: 6.8
Overall Experience: 7.6
C
Claire • solo_traveller • nz
6
Good city location but needs soundproofing
Pros:

The location was perfect for exploring CBD and getting around to other parts of the city on food and bus. Certainly meet our needs for our two nights for a place to rest our heads.
Check in process was simple and staff pleasant. The room was a good size even with twin queen size beds making for a comfortable night sleep.

Cons:

Our room wasn't well sound proofed. Could hear room doors closing and conversations in the hallway clearly. Also conversation from surrounding rooms could be heard through the bathroom vent.

2026-04-18 • via Nuitee
B
Bailee • family_with_children • nz
10
2026-04-18 • via Nuitee
W
William • extended_group • au
9
2026-04-18 • via Nuitee
K
Kim • solo_traveller • nz
3
Pros:

Comfy bed clean sheets

Cons:

Cockroaches, unclean shower, slime in bottom of kettle

2026-04-18 • via Nuitee
K
KATHRYN • solo_traveller • nc
7
2026-04-18 • via Nuitee
• extended_group • nz
7
2026-04-16 • via Nuitee
L
Leighana • family_with_children • nz
8
Kids and I truly enjoyed the stay. The kids loved the view from the room,as they could see trains
Cons:

Wifi was not good coverage in the room.

2026-04-15 • via Nuitee
E
Edwina • solo_traveller • nz
7
Pros:

Location was great. Staff were friendly and efficient

2026-04-15 • via Nuitee
J
Jaco • family_with_children • za
5
Pros:

Location

Cons:

Everything is really dated and the rooms smelled moldy.

2026-04-15 • via Nuitee
K
Koinonia Smith • family_with_children • nz
8
2026-04-15 • via Nuitee
B
Bernard • couple • fr
8
Bon hôtel un peu excentré
Pros:

Chambre confortable

Cons:

À cause d’un retard d’avion et une correspondance manquée nous sommes arrivés à la fin du petit dej. Il a fallu quémander un malheureux croissant alors que chambre et petit dej avaient été payés !

2026-04-14 • via Nuitee
C
claire • couple • gb
7
2026-04-14 • via Nuitee
A
Ailsa • couple • gb
8
Comfortable stay with easy walking (10 mins) to the harbour
Pros:

Clean, quiet and comfortable room.
Within walking distance of the harbour.

Cons:

Nothing to eat or drink after 9pm. Difficult if you’ve got in from a long flight.

2026-04-12 • via Nuitee
B
Bree • family_with_children • ca
7
Cheap bed for a quick stay
Pros:

Easy check in, quiet rooms, good price.

Cons:

slightly dated, and felt a little musty, not enough towels for us all,

2026-04-12 • via Nuitee
P
Patel • solo_traveller • nz
8
2026-04-11 • via Nuitee
H
Heather • solo_traveller • nz
6
3 star at best
Pros:

The room was a good price for one night in the city during Easter weekend and centrally located.

Cons:

Parking was unable to be booked even though we had to pay $30 on a first come first serve basis. It was full by 5pm which meant losing our park (even though we paid already) if we left to go out for dinner. Disappointed we couldn't reserve a park and staff offered no assistance.
Food in the hotel restaurant was horrendous we had to send our childs meal back because the fried chicken was still frozen inside. Then our other two meals were so bad we couldn't eat them. They also got our drinks order wrong. On checkout they did offer to refund our parking to try and make up for one of the bad meals.
Also had to go down to reception to get a towel and some cereal bowls as they have no staff to bring items to your room, even though they had not stocked our room accordingly.

2026-04-11 • via Nuitee
M
Mark • couple • nz
8
Awesome
Pros:

Convenient to motorway

Cons:

Limited parking

2026-04-11 • via Nuitee
L
Leigh • solo_traveller • nz
4
Accommodation adequate but wouldn’t refer if for accessibility
Pros:

The staff (especially in the bar and restaurant) were extremely hospitable and helpful.

Cons:

I specifically booked an accessible room. While the bathroom facilities were adequate (even if the wheelchair couldn’t fit under the bathroom sink (lack of leg room) the room was so small we had to push beds to one side to even be able to get the wheelchair to turn around. Also the lift only just had enough room for the wheelchair to fit in. Also the buffet breakfast food was not hot and the food was like warm. I have come away from my break with my son feeling exhausted from the extra work involved

2026-04-11 • via Nuitee
A
Ashleigh • solo_traveller • nz
8
Affordable price for a great location
Pros:

Great location

Cons:

Walls are very thin so it’s quite noisy from other guests

2026-04-10 • via Nuitee
P
Phil • family_with_children • nz
7
Good for the money as it was the cheapest in Auckland
Pros:

Location

Cons:

It’s a bit tired

2026-04-10 • via Nuitee