Sofitel Auckland Viaduct Harbour

Hotels
•
Sofitel
8.2 (467 reviews)
21 Viaduct Harbour Avenue , Auckland , nz

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Variety of breakfast options
Cons:
Dirty windows
Overpriced room
Noisy outside area

Categories

Cleanliness
6.84
The windows in the room were dirty and not cleaned as promised.
Service
9.31
Staff were friendly, helpful, and accommodating throughout the stay.
Location
9.35
Location was great with easy access to local attractions.
Room Quality
7.3
Room quality was average with issues like awkward TV placement.
Amenities
8.33
Facilities like the heated pool and restaurant were appreciated.
Value for Money
6.79
The pricing felt high for the level of amenities and room quality.
Food and Beverage
8.84
Breakfast had a great variety and was well-staffed.
Overall Experience
8.81
Despite some issues, the overall experience was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:39

Property Description

Stunning Views and Culinary Delights
Experience captivating views of Viaduct Harbour Basin while indulging in exquisite dining at La Maree Restaurant and French Press Café.

Luxurious Accommodations
All rooms feature private balconies, floor-to-ceiling windows, and spacious bathrooms with rain showers and deep soaking bathtubs for ultimate comfort.

Soothing Spa Treatments and Exclusive Lounge
Relax and rejuvenate at Sofitel Spa with tailored treatments using renowned French and local products. Access Club Millésime for additional perks and a selection of culinary delights and beverages.

To book your stay at the sophisticated Sofitel Auckland Viaduct Harbour, visit our website today!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card. Please note valet parking is $52 per vehicle per night and $25 for up to 4 hours. For more information please contact the property using the contact details found on the booking confirmation. Please note that vehicle height restriction is 6.6 feet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 52 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 467 reviews
Cleanliness: 6.84
Service: 9.31
Location: 9.35
Room Quality: 7.3
Amenities: 8.33
Value for Money: 6.79
Food and Beverage: 8.84
Overall Experience: 8.81
M
Michael • couple • nz
5
Shit food equals shit stay
Cons:

Room service was not eatable

2026-04-17 • via Nuitee
D
Duane • couple • nz
9
2026-04-17 • via Nuitee
J
Judi • couple • nz
9
Nice for a city stay with style!
Pros:

The staff were fabulous and it was very clean and quiet.

2026-04-16 • via Nuitee
L
Lisa • couple • gb
9
Great apart from room service food
Pros:

Location
Room size
Facilities
Comfortable bed

Cons:

Room service , food was awful

2026-04-16 • via Nuitee
S
Sue • solo_traveller • gb
10
2026-04-15 • via Nuitee
A
Angela • family_with_children • nz
10
2026-04-12 • via Nuitee
S
Sally • couple • nz
7
Cons:

The iron didn't work. And the air con wouldn't turn off, so the room very very cold. And our room wasn't serviced.

2026-04-09 • via Nuitee
S
Shannon • couple • nz
4
Pros:

Great location

Cons:

Room wasn’t very clean. None of the table surfaces had been wiped, the entry door was covered in finger prints and the bathroom needed a deep clean. The carpet was also very old and discoloured. We order a dental kit to be delivered to our room, it took over 40 minutes to arrive and I had to call twice to check they hadn’t forgotten about it.

2026-04-04 • via Nuitee
J
Janette • extended_group • gb
5
Pros:

Hotel Location and comfort of room.

Cons:

Shambolic check-out and return of vehicles. Lack of experienced staff.

2026-04-02 • via Nuitee
C
Colin • family_with_children • nz
5
Pros:

Quiet location but close to town

Cons:

One round had cooling problems
Tried to be to posh but didn’t achieve this
Club access food was average
Hot water took so long to come through taps

2026-04-01 • via Nuitee
R
Raffaele • couple • it
9
2026-03-29 • via Nuitee
N
Neil • couple • gb
9
Very comfortable room and well located with good facilities
Pros:

Large room with very comfortable bed (and we appreciated the pillow menu).
Decent breakfast with healthy options available.
Nice pool, hot tub and sauna - though would imagine it can get very crowded if the hotel is busy.
Big TV in the room set up to allow streaming was great - a rainstorm 4 weeks into a 5 week trip meant Netflix & chill was definitely called for.
Great shower in the bathroom.
The restaurant was also decent - good quality food and reasonably priced (for a five star hotel restaurant)

Cons:

Minor issues only - the TV faces neither the bed nor the sitting area meaning heavy furniture moving is needed if you want to watch it!
The line to be seated for breakfast can be really long (we waited almost 15 minutes) - another staff member is needed at peak times or use a different system where the host isn’t also required to take guests to the table and take the coffee order etc.
The steam room wasn’t working (it was a towel store!) and the sauna isn’t mixed (separate one in each changing room) and the ladies’ sauna is the size of a closet!
It’s annoying in this day and age for a luxury hotel to try to stop you using the fridge in your room to store your own stuff - especially based on spurious ‘health concerns’!
The ‘hotel information’ system via the TV has almost no useful information; you can’t find spa pricing, breakfast start/finish times, internal dial numbers for restaurant or spa … go figure!

2026-03-29 • via Nuitee
F
Filemon • solo_traveller • us
10
Easy check in, great room which was clean and comfortable. Excellent water pressure! Restaurant was very good as well. W
Pros:

Clean, modern, great staff, location was walking distance to several restaurants.

Cons:

N/A

2026-03-26 • via Nuitee
T
Thomas • couple • us
10
2026-03-20 • via Nuitee
C
Cynthia • couple • us
10
Amazing staff and location!!!
Pros:

Incredible location and the staff were amazing. They all went to above and beyond to provide anything needed.

Cons:

Our hand held shower was leaking and could not figure out how to use the rain shower head in the ceiling.

2026-03-18 • via Nuitee
L
Lorraine • couple • us
10
Nice hotel. Staff was very friendly and helpful.
Pros:

Very nice.

Cons:

No counter space in the bathroom. Huge tub and large room but nowhere to put toiletries.

2026-03-17 • via Nuitee
D
David • couple • ie
10
Pros:

We liked everything here staff super hotel super

2026-03-13 • via Nuitee
C
Cuneo • solo_traveller • au
8
Pleasant and enjoyable.
Pros:

Location was amazing. Accessible to many scenic spots.

Cons:

The spa was not clean.

2026-03-11 • via Nuitee
H
Hsin-Han • extended_group • nz
10
2026-03-07 • via Nuitee
C
Christopher • family_with_children • nz
9
2026-02-23 • via Nuitee