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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Heated pool
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Emergency cord in bathroom
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Fishing nearby
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Paddle boating nearby
Review Highlights
Categories
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Property Description
Stunning Views and Culinary Delights
Experience captivating views of Viaduct Harbour Basin while indulging in exquisite dining at La Maree Restaurant and French Press Café.
Luxurious Accommodations
All rooms feature private balconies, floor-to-ceiling windows, and spacious bathrooms with rain showers and deep soaking bathtubs for ultimate comfort.
Soothing Spa Treatments and Exclusive Lounge
Relax and rejuvenate at Sofitel Spa with tailored treatments using renowned French and local products. Access Club Millésime for additional perks and a selection of culinary delights and beverages.
To book your stay at the sophisticated Sofitel Auckland Viaduct Harbour, visit our website today!
Please note, there is a 1.4% credit card surcharge when using a credit card. Please note valet parking is $52 per vehicle per night and $25 for up to 4 hours. For more information please contact the property using the contact details found on the booking confirmation. Please note that vehicle height restriction is 6.6 feet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Private parking is possible on site (reservation is needed) and costs NZD 52 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for NZD 100 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
I think the staff was so helpful and so friendly and just amazing! Thank you!
The team the energy and beautiful level of customer service as well as the high level of professionalism.
Overall good location and good service from the staff.
The air-conditioning was too cold in one of the rooms and we couldn't lower it other than by turning it off.
Фотографии не соответствуют действительности. Отель очень старый и фотографии как будто не из этого отеля
The staff was very hospitable and the Hotel had a very classy look. I happened to peak into the Spa and it looks inviting. The parking wasnt an issue and the French Restuarant had some amazing menu along with the freshly baked bread served in a unquie manner.
A must try incase you are out on Viaduct the Hotel had an exclusive walkway wheer we could click memories. I heard some guest talk about the rooms and standrad which surely will be a treat for travellers.
I received email saying early check in available on 8 jan.Confirmed this with receptionist.I expected $78 but now find I am charged $178.Wewere able to check in early so room was available.
See text below.
Your requests are awarded subject to availability. One premium room upgrade and any additional requests can be added to your reservation.
Requested Add-on Offer(s) Extra Total extra for the stay
Early Check-in 78 NZD for the entire stay 78 NZD
Everything a great location, fantastic food, spacious comfortable room , spotless though out
Stayed there for one night and used their valet parking service,
After we got vehicle and left the fist stop we made I found that the right front guard had a big scrape mark
I contacted them the next day after a bout five phone calls i finally talked to the duty manager he said he will investigate there cctv footage.
After approximately 3 weeks of me phoning every couple of days and not getting anywhere I got an email saying that the damage did not happen whilst in there valet system,
When I took our veichle to our local panel he showed me another car he had there he was working on and guess what , it was damaged at the Sofitel whilst being valeted, as you could imagine this made me really happy, all it would have taken was a free nights accommodation to go towards the insurance excess but no they were not interested, so I won’t be staying there again.
Upon arrival, there have been noboby to take care for car & luggage!
The windows in the room has been ugly dirty (picture). After claiming they promised to clean them next day! Guess what happens! Nothing!
The location was great ! Room was gorgeous and facilities too (heated pool).
The breakfast was awesome with lots of choices !
And finally staff was super kind and helpful !
Everything was perfect !
Well furnished, good location, good amenities, and very friendly staff. Was very happy with the stay here and would certainly consider coming again.
Staff were friendly and prompt
The room we had was overpriced for what it was and no extras were included. The room facilities were average. Parking was charged on top at $52 extra and for a $650 one night stay, I expected more. Free breakfast would have been nice for the price. The room hardly had a ‘city view’. Still yet to receive my bond back which is hugely frustrating considering. Please follow up on this asap.
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