Casa La Merced by Mustique

Hotels
9.5 (129 reviews)
Centro historico, Calle Don Sancho # 36- 165 , Cartagena de Indias , co

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Safety deposit box
Tour desk
Ironing service
Hot tub/Jacuzzi
Massage services
See all facilities

Review Highlights

Pros:
excellent service
clean and comfortable rooms
great breakfast
convenient location
Cons:
basic facilities need attention
no hot water
might be overpriced

Categories

Cleanliness
9.6
Overall, the cleanliness was praised, though some reviews mentioned minor issues.
Service
10
Staff were frequently described as attentive, helpful, and excellent in their service.
Location
9.57
The location was highlighted as convenient and central, ideal for exploring.
Room Quality
9.61
Rooms were reported to be clean and comfortable, with some minor complaints about amenities.
Amenities
8.56
There were some complaints about basic facilities; improvements needed in the shower and minibar.
Value for Money
9.09
Some guests felt it was overpriced but appreciated the overall experience.
Food and Beverage
9.55
Breakfast was frequently described as excellent, enhancing the overall satisfaction.
Overall Experience
10
The majority of guests had an exceptional experience with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:18

Property Description

Luxurious Suites with Modern Amenities
Casa La Merced by Mustique offers spacious suites with marbled floors, air conditioning, and elegant modern décor. Each suite is equipped with an overhead fan, minibar, safe box, and cable TV, ensuring a comfortable and convenient stay.

Garden Pool and Hydromassage Tub
Guests can unwind and relax in the hotel's garden pool or indulge in a soothing hydromassage tub experience. Whether you prefer a refreshing swim or a pampering soak, Casa La Merced provides the perfect setting for relaxation.

Concierge Services and Exciting Activities
The 24-hour reception desk at Casa La Merced by Mustique offers a range of services, including bicycle rentals and city tours. For adventure seekers, the hotel can arrange thrilling water activities such as yachting, sailing, wind surfing, and scuba diving classes.

Experience luxury and comfort in the heart of Old Cartagena at Casa La Merced by Mustique. Book your stay now to enjoy a memorable vacation!

Important information:

Reservations for 4 or more rooms are considered group reservations and will have a different cancelation policy than single reservations. The property will contact you to provide further information about this policy.

As per Colombia´s tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.5
Based on 129 reviews
Cleanliness: 9.6
Service: 10
Location: 9.57
Room Quality: 9.61
Amenities: 8.56
Value for Money: 9.09
Food and Beverage: 9.55
Overall Experience: 10
W
Willem Frederik • couple • ch
9
Absolut empfehlenswert
Pros:

Gerade noch innerhalb den Stadtmauer. Ruhig, Sicher. Nicht weit zum Flughafen und zum Gethsemani.

Cons:

Pool ist eingeschlossen und nicht sehr einladend.

2026-02-11 • via Nuitee
I
irati • family_with_children • es
10
Personal exquisito
Pros:

El personal una maravilla , las instalaciones súper limpias y cómodas , te ayudan en todo lo que pueden y más . Sin duda volveremos y lo recomendamos a cualquiera que busque un hotel excepcional cerca del maravilloso centro de la ciudad.

2026-01-19 • via Nuitee
M
Myrna • couple • br
10
2025-12-17 • via Nuitee
A
ANDREA • family_with_children • ar
8
Pros:

El Hotel está muy bien ubicado, y luce siempre impecable.

Cons:

Resulta incómoda la espera que hay que hacer cada vez que se desea entrar al Hotel, ya que demoran un poco luego de que se toca el timbre.

2025-12-14 • via Nuitee
K
katia • couple • sv
10
Lugar , ubicacion, personal lo mas atento y cuidaron los detalles hasta el ultimo momentoeste lugar es 100 de 100 👌
Pros:

Espectacular
Diseno lindisimo,
Todo nitido limpio ordenado no se puede pedir mas !!! CALIDAD DE LUGAR

2025-12-08 • via Nuitee
J
John • couple • nl
6
Pros:

Niks geen lift

Cons:

Veel te duur

2025-12-06 • via Nuitee
J
Jose • couple • us
9
descanzo
Pros:

el servicio del personal

Cons:

tuvieron un inconveniente con mi check inn pero lo resolveieron

2025-12-06 • via Nuitee
G
GAVESTON • couple • ar
10
MUY BIEN; CORRECTÍSIMO
Pros:

Muy buen desayuno, excelente servicio. Está impecable, cuando en general los hoteles de Cartagena pueden estar un poco deteriorado. Este hotel está limpio, y todo funciona...

2025-12-04 • via Nuitee
M
Mauricio • couple • co
10
2025-12-04 • via Nuitee
M
Michelle • couple • ch
10
Pros:

Struttura pulita e con un design davvero bello. Nella città vecchia e quindi molto comodo per muoversi a piedi

2025-12-04 • via Nuitee
I
Igor • couple • rs
10
Pros:

Everything was great

2025-12-03 • via Nuitee
R
Regina • couple • ie
7
Outstanding service, some basic facilities need attention.
Pros:

Staff were very attentive and service was excellent. Best breakfast we had in Colombia. Room was spotlessly clean and serviced very promptly.

Cons:

Facilities were poor. No hot water in the shower. No minibar/fridge in the room to store cold drinks. No balcony in the room despite images and detail suggesting there was. Couldn’t see out the windows without opening them and the shutters outside, letting mosquitoes in. These are all things that can be rectified by management- with such a superb team providing excellent service, it’s a shame that these items detract from the experience.

2025-11-08 • via Nuitee
C
CRISTOBAL • couple • ar
10
Pros:

Todo increíble el personal un lujo
La verdad que mejor imposible
José es un ídolo, 100 ¡% recomendable

2025-11-04 • via Nuitee
C
Carlos • couple • bo
10
Hermosa Casa
Pros:

Todo muy lindo

Cons:

El jacuzzi no funcionaba, lo que fue un poco decepcionante

2025-10-31 • via Nuitee
L
Leigh • extended_group • au
9
2025-10-26 • via Nuitee
T
Tina • couple • mx
10
Pros:

Excelente desayuno. Las personas que te ateinden son muy amables y cálidas.

Cons:

Un poco caro.

2025-10-21 • via Nuitee
S
Sara • couple • us
10
Will definitely go back!
Pros:

Staff members were very attentive, thoughtful, and upbeat. We felt at home. The room was very clean & comfortable. The breakfast was phenomenal.

Cons:

Nothing.

2025-10-13 • via Nuitee
V
Vidal • couple • es
10
Pros:

Quite and centric location , excellent service staff, great bed and room, fantastic breakfast

2025-10-11 • via Nuitee
G
Guillermo • couple • co
10
Muy satisfechos. Volveremos. La recomendaremos.
Pros:

Ambiente acogedor, lindo, elegante. Excelente servicio. Desayuno exquisito. Muy buena ubicacion.

Cons:

La espera para abrir la puerta de entrada podria ser mas corta.

2025-10-07 • via Nuitee
W
Wieland • couple • pe
10
Muy bien todo, excelente atención
Pros:

Limpio, bien ubicado, buena
Habitación con cama muy cómoda , sobre todo personal muy amable y servicial. Son pocas las habitaciones por lo que la atención es muy personalizada. Incluye un muy buen desayuno frio/caliente.

Cons:

Nada, todo nos gustó. Como no tiene ascensor pedimos habitación piso bajo y el personal estuvo muy atento a que así fuere.

2025-09-28 • via Nuitee