Eurostars Hotel Real

Hotels
•
Eurostars Hotels
9 (1837 reviews)
Paseo Pérez Galdós, 28 , Santander , ES
+34 942 27 25 50

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Elegant decor
Cons:
Cleanliness issues
Comfort of beds and pillows

Categories

Cleanliness
8.09
Some guests found the rooms dirty and poorly maintained.
Service
10
Staff was frequently praised for their helpfulness and professionalism.
Location
9.56
Location was often described as excellent and desirable.
Room Quality
8.6
Rooms were comfortable but issues with beds and climate control were noted.
Amenities
8.55
Amenities were generally good but some wished for better amenities like Wi-Fi.
Value for Money
9.08
Overall perception of value was good, but some felt it could be better.
Food and Beverage
8.54
Dining experiences were generally positive with standout mentions of the breakfast.
Overall Experience
9.59
A generally positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-26 07:44

Property Description

Luxurious Palace-Style Building with Stunning Views

Elegant Rooms and Free Gym
Indulge in the classic-style rooms at Hotel Real with free Wi-Fi, satellite TV, and breathtaking sea views. Relax in the spacious rooms equipped with air-conditioning, bathrobes, and hairdryers.

Award-Winning Dining Experience
Savor the taste of Cantabrian cuisine at the renowned El Puntal restaurant with a selection of over 180 wines. Enjoy panoramic views of Santander Bay from the restaurant, bar, and cocktail terrace.

Experience luxury and breathtaking views at Hotel Real. Book now to enjoy a memorable stay by the beach.

Important information:

The Thalassotherapy Center is only open to children aged 14 and over.

Restaurante el Puntal will be closed from November 7 to 30 (both included).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDR

Location

Guest Reviews

9
Based on 1837 reviews
Cleanliness: 8.09
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 8.55
Value for Money: 9.08
Food and Beverage: 8.54
Overall Experience: 9.59
V
Verónica • couple • es
9
2026-10-31 • via Nuitee
V
Verónica • couple • es
9
2026-10-31 • via Nuitee
J
jorge • extended_group • es
9
2026-10-31 • via Nuitee
D
dave • couple • gb
9
Worth a visit
Pros:

Excellent restaurant, good dinner and breakfast

2026-10-29 • via Nuitee
M
Margaret • couple • gb
10
Great staff and hitel
Pros:

Staff

Cons:

Nothing

2026-10-29 • via Nuitee
E
Eduardo • couple • es
10
2026-10-29 • via Nuitee
L
Lucio • couple • br
10
Pros:

Tudo

2026-10-27 • via Nuitee
L
Leonard • couple • gb
10
A nice relaxing place to stay.
Pros:

View

Cons:

Been visiting hotel for years found the mattresses were a bit uncomfortable.

2026-10-26 • via Nuitee
C
Carlos • extended_group • co
10
Excelente Hotel
Pros:

Un excelente hotel. Las habitaciones con vista al mar espectaculares.

2026-10-26 • via Nuitee
M
Martin • couple • ca
10
2026-10-25 • via Nuitee
S
Sally • couple • gb
10
2026-10-24 • via Nuitee
C
Clea • couple • gb
8
2026-10-24 • via Nuitee
C
clare • solo_traveller • gb
10
Very comfortable 5 star hotel
Pros:

Stayed here a few times before and love the comfort and location close to the Parque area to the east of Santander. Great views. Good swimming off the beach. Breakfast outstanding. Free parking outside the front door.

Cons:

Nothing not to like

2026-10-22 • via Nuitee
S
Sergio • couple • fr
4
Décevant
Pros:

La vue

Cons:

Une expérience très décevante pour un établissement cinq étoiles GL…

Nous avons été particulièrement surpris de devoir payer un supplément de 86 € par jour pour notre enfant, soit 172 € au total, alors que le tarif de la chambre était identique avec ou sans enfant lors de la réservation. Informés seulement le matin même, nous n’avions plus réellement la possibilité d’annuler. Cette manière de procéder nous paraît peu professionnelle et manque clairement de transparence.

Plus décevant encore, malgré ce supplément, les serviettes de bain pour notre enfant n’avaient même pas été prévues en chambre. Nous avons dû réclamer du linge de bain à nouveau le lendemain. Dans un établissement de ce standing, nous nous attendons à un niveau de service irréprochable : voiturier, service de couverture le soir, attention portée aux détails et, surtout, une prestation à la hauteur du prix payé. De plus, lorsque nous appelons la réception par téléphone, personne ne répond.

Le luxe ne se résume pas à un classement cinq étoiles ni à une facture élevée : il se mesure avant tout à la qualité du service, à l’attention portée aux clients et au professionnalisme du personnel.

Une expérience très en dessous de nos attentes, qui ne correspond absolument pas à l’image d’un hôtel cinq étoiles GL.

Le bagagiste était très sympathique et m’a aidé à brancher notre véhicule sur une borne qui ne fonctionnait pas, un point très positif pour lui.

2026-10-22 • via Nuitee
A
alberto • couple • es
10
2026-10-20 • via Nuitee
P
Puckey • solo_traveller • gb
10
Pros:

The staff were superb friendly and went out of their way to ensure everything was to 5 star standard .

Cons:

There was nothing to dislike .

2026-10-16 • via Nuitee
F
FRANCISCO JAVIER • couple • mx
10
Excelente hotel y excelente personal
Pros:

Nos gustó todo

Cons:

Todo nos pareció excelente

2026-10-14 • via Nuitee
G
Giansandro • solo_traveller • ec
10
2026-10-13 • via Nuitee
S
Susana • family_with_children • es
8
Maravillosa
Pros:

El Hotel en sí, como estaba de cuidado, la atención recibida, su situación

Cons:

Las habitaciones tendrían que ser renovadas la luz es muy pobre y triste, las almohadas no son muy cómodas

2026-10-12 • via Nuitee
R
Robert • couple • gb
8
2026-10-12 • via Nuitee