The Ritz-Carlton, Dallas

The Ritz-Carlton, Dallas delivers exactly what you expect from the brand—polished, professional, and genuinely warm service from start to finish. A special shout-out to Robert Case in Concierge, who truly elevated our stay with his knowledge, attention to detail, and willingness to go above and beyond. Every interaction reinforced that excellence is the standard here, not the exception. I would absolutely stay here again and highly recommend this property for anyone who values top-tier hospitality

This is a true Ritz Carlton. We left a Ritz in Turks and Caicos to be stopped in Dallas with no luggage due to weather. We immediately booked the Club Lounge suite at the Ritz Dallas in 19 degree weather. We walked in to this stunning Art Deco hotel to the most loving and hospitable staff we’ve encountered. Davide Paduano and Sarah Lansford made this stay so special…It’s difficult to describe the warmth and hospitality they shared with us. We were sent up complimentary warm herbal tea after our arrival. The room service was delicious. The club lounge is absolutely beyond fantastic. The hotel sent us up all the amenities we needed for a comfortable stay (without even asking us). This is what the Ritz Carlton is known for. We’ve even planned to return with our family in April. Thank you everyone for rescuing us in the night and making us feel safe and loved again. We will never forget you!

Everything was great from as soon as we arrived, until the time we left. The Ritz never disappoints. The staff is great. The hotel is very nice and clean. It’s is a great location and easy to get to.

Extremely clean and very easy to navigate

Everything! From the bed to eating we enjoyed every moment there

Wonderful hotel. As with most Ritz that I have experienc3d.
This was a top notch with good service and very clean.
Everyone was pleasant.

While my stay had a few hiccups, it was the recovery that really made this stay shine. The hotel’s management took care of all issues immediately. Housekeeping was the team that really shined. The housekeeping team made me feel true “Ritz Magic”, which was the first time I felt that I had personalized service at any hotel in a very long time. I try to be a relatively low maintenance hotel guest and frequently don’t look like a flashy, big-spender type, so at a lot of hotels I tend to be overlooked and often ignored. Not here. The housecleaning team saw that I had a book and left me a bookmark. They saw I had sunglasses and left me a cleaning wipe. There were other “extras” thrown in (which were not at all expected but genuinely appreciated). It reminded me of what separates a true luxury hotel.

Ryan, the head bartender, remembered me from my stay a month ago. He is the best bartender in the state of Texas.

The hotel is starting to show some age, but the rooms are spacious, comfortable, contain the full litany of Ritz toiletries and extras, and are very clean.

This was my first time having a club room. While my room wasn’t on the club level (so can’t comment on whether there are any differences between those and standard rooms), I had access to the club itself. The club is nice enough but not extravagant—mostly sandwiches and salads for lunch. I skipped breakfast and happy hour so not sure what that was like. The liquor and wine selection at the dessert hour is quite decent. The club concierges were all very personably and friendly, and very welcoming.

Location: Excellent
Room and Sleep Quality: Excellent
Bonvoy Elite Status: Recognized and appreciated
Staff Interaction and Engagement: Inconsistent, opportunity for improvement.
Overall Value: Good

Large bathroom with shampoo, conditioner, body wash body lotion, mouthwash; separate shower, tub, toilet spaces; double sinks. Face wipes, hairdryer, shower cap, comb, emery board, cotton swabs, cotton balls. Robes, umbrellas, iron and board, coffee maker room, safe, sewing kit. shoe polishing kit. In-room recycling bin. Room somewhat dark at night with only artificial lighting; but light & airy in the day with the draps open, fairly quiet. Minimal noise from outside; none from corridor. Swimming pool approximately 10 yards long. Good size fitness room with 2 Peloton bikes, 5 treadmills, 2 recumbent bikes, regular bike, 2 ellipticals, 2 steppers, weight machines, free weights.

Exceptional hotel overall from head to toe!

We had a great experience the spa has the best skillful and talented staff definitely heading back for another massage.

Clean rooms

The property is conveniently located and I felt safe while at the hotel. The staff provided five star service. My room was amazing and I would absolutely stay here again.

Lounge service always exceeds the needs of others. Genuine loving kindness saturates the atmosphere. Compassion is extended to those in need. Nakiesha Wendy the kitchen crew and morning concierge team deserve overflow beyond measure. The front door teams aim to please, as well. Melvin and his team are smile ambassadors that stand on being NICE.

Good hotel

Great

Great

Loved it!

Excellent

Great hotel in a great location