Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful location
Well maintained property
Cons:
Room had no view
Long wait for check-in

Categories

Cleanliness
8.55
Standard quality for this hotel tier.
Service
8.75
Staff were of the highest calibre ready to please and cater to every request.
Location
8.65
Beautiful location, well maintained property.
Room Quality
8.55
Our room, The Queen’s Room, was opulent and very special.
Amenities
8.55
A range of quality dining options available.
Value for Money
8.45
Standard quality for this hotel tier.
Food and Beverage
8.65
Breakfast buffet offered many choices and was delicious.
Overall Experience
8.65
A real old school charm about the property, highly satisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:50

Property Description

Luxurious Accommodation
The Grand Hotel, nestled on Nuwara Eliya Hill, offers a serene escape with lush surroundings and a pleasant climate. The rooms are cozy with modern amenities like heating, satellite TV, and a hot shower in the private bathroom.

Dining Excellence
Indulge in a culinary journey at the hotel's two restaurants - Barnes Hall for international cuisine and Grand Indian Restaurant for authentic North and South Indian delicacies. Don't forget to explore the exquisite wine cellar for a perfect pairing.

Recreational Activities
Unwind in the sauna, hit the gym, or enjoy a round of golf at the adjacent Nuwara Eliya Golf Course. With a 24-hour reception, business center, and laundry services, every guest's needs are catered to seamlessly.

Experience luxury and comfort at The Grand Hotel - book now for an unforgettable stay amidst the hills of Nuwara Eliya.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Airport code: CMB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children from 5 years old to 11 years old stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 293 reviews
Cleanliness: 8.55
Service: 8.75
Location: 8.65
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.45
Food and Beverage: 8.65
Overall Experience: 8.65
R
Reddy2Travel • couple • us
10
A fabulous stay in a historic hotel
Pros:

This is a wonderful, historic property, once the home of the British governor of Sri Lanka. The rooms are elegant. We were upgraded to a junior suite and were assigned a butler! The hotel has a resident historian who walked us through the 200-year old bar and the opulent reception room, now a spot in the evenings for a wonderful live band. The elaborate gardens replicate those in English grand homes.

The hotel has several restaurants and the dinner at the Thai restaurant was great. The breakfast, served in a beautiful dining room, was ample though the service was spotty. The hospitality provided by the staff, especially Tharushi, who checked us in and also took care of bandaging a cut on my leg, and our butler Roshan, was outstanding.

The hotel is at the heart of Nuwara Eliya and walking distance from the historic post office and the huge Victoria Gardens. Don’t hesitate to stay here.

2026-02-14 • via Nuitee
M
Marina • couple • ru
10
Pros:

У нас был стандартный номер! В номере есть запах старого дома. Но в номере чисто! Вкусный завтрак и ужин! Прекрасный сад! И прекрасная атмосфера в отеле! Приятно жить в отеле, где останавливался Юрий Гагарин, королева Елизавета и многие другие известные личности. Отель оставил очень хорошее впечатление. Рекомендуем!

2026-02-13 • via Nuitee
J
Jervis • extended_group • gb
10
Colonial grandeur at 1800 metres
Pros:

Breakfast included. Four restaurants. Jazz band. Ten minutes walk to golf club.

Cons:

Nothing

2026-01-30 • via Nuitee
K
Knud • couple • dk
9
Flot historisk hotel
Pros:

Historisk ikonisk hotel med en helt utrolig morgenmad med alt hvad hjertet kunne begære. Afternoon tee service er et must at prøve. Hotellet og omgivelserne er fantastiske

Cons:

Værelserne er udslidte og fordi hotellet ligger så højt er det køligt udenfor og værelserne er derfor svære at opvarme.

2026-01-28 • via Nuitee
N
Nicola • couple • gb
10
An extremely comfortable and welcoming hotel. Outstanding.
Pros:

What a wonderful hotel! It is absolutely lovely and has the best breakfast buffet I have ever seen.

2026-01-28 • via Nuitee
J
James • couple • es
9
We loved staying at the grand hotel, the facilities were amazing and the staff were lovely. We would love to come back a
Pros:

Facilities were amazing, the restaurants were very good, there was so much choice for everything, the staff were amazing and so nice, loved playing snooker… we used the gym and pool as well as the spa, all were good.

Cons:

The hotel was a bit like a theme park attraction— there were hundreds of people walking around and touring the hotel which kind of destroyed the 5 star/exclusive experience.
Also there was an extra charge for literally everything.
The bedrooms could do with renovation as well as some of the common areas. While I agree with conservation of a historical building, it remains a 5 star hotel and some areas are very very tired and dark.

2026-01-27 • via Nuitee
L
Lars • extended_group • ch
9
2026-01-23 • via Nuitee
L
Lars • couple • ch
9
2026-01-23 • via Nuitee
P
Pavel • extended_group • cz
10
Pros:

Beautiful historical place with super attention to detail, excellent cooking, wonderful garden.

2026-01-23 • via Nuitee
L
Lars • family_with_children • ch
9
2026-01-23 • via Nuitee
S
Shareefah • extended_group • kw
9
2026-01-22 • via Nuitee
T
TAGREED • family_with_children • il
10
Pros:

Exceptional luxury and unforgettable stay
The Grand Hotel Nuwara Eliya – Heritage Grand exceeded all expectations. True luxury, elegant atmosphere, and outstanding service. The staff were extremely professional and welcoming, and the New Year’s Eve ambiance was magical.
The food was delicious, the location perfect, and the hotel’s heritage charm made the experience truly special. I would definitely return to Nuwara Eliya just to stay at this hotel again.
⭐️⭐️⭐️⭐️⭐️

2026-01-20 • via Nuitee
M
Mohamed • couple • ae
8
Pros:

مكان الفندق بعيد عن العاصمة والمطار
لمن يرغب ب درجات حرارة باردة وزيارة مزارع الشاي

Cons:

الطريق إلى الفندق كان متعب جدا جدا جدا

2026-01-20 • via Nuitee
A
Attila • couple • hu
10
2026-01-19 • via Nuitee
L
lina • family_with_children • ae
10
2026-01-16 • via Nuitee
I
Ilaria • couple • it
10
2026-01-16 • via Nuitee
J
Juerg • couple • ch
10
2026-01-16 • via Nuitee
R
Roman • family_with_children • md
10
Pros:

это был лучший отель, в котором мы останавливались. очень внимательный персонал — они всегда рядом и готовы помочь. восхитительная еда в ресторане: мы впервые так вкусно ели на Шри-Ланке! и завтрак, и ужин были превосходными. также нам понравилась живая музыка по вечерам, камины на улице - отдельное удовольствие. чистота идеальная, обязательно вернёмся сюда снова. также в этом отеле есть чем заняться: бассейн, бильярд, массаж.

2026-01-15 • via Nuitee
K
Kamiya • family_with_children • in
9
2026-01-14 • via Nuitee
S
Sophy • couple • gb
8
Loved the band who played in the cocktail bar
Pros:

I love that they’ve maintained the original colonial atmosphere

Cons:

The WiFi! Absolutely hopeless. Kept dropping out had to log in all the time … for such a luxury hotel big mistake

2026-01-12 • via Nuitee