Rutllan & Spa

Hotels
8.4 (1499 reviews)
Avenida del Ravell, 3 , La Massana , ad

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Spacious rooms
Excellent breakfast
Cons:
Outdated room decor
Temperature control issues
Service inconsistencies

Categories

Cleanliness
8.11
Some reviews indicated that rooms were old, suggesting potential cleanliness concerns.
Service
8.98
Generally positive feedback about service, although there were a couple of negative comments.
Location
8.62
Multiple pros mentioned a great location.
Room Quality
7.57
Some reviews pointed out outdated room formats.
Amenities
8.3
Most comments were positive about amenities like spa and spacious areas.
Value for Money
8.46
Mixed sentiments regarding pricing.
Food and Beverage
8.71
Breakfasts and other meals received positive mentions.
Overall Experience
8.48
Overall satisfaction with a few identified areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 23:14

Property Description

Mountain Chalet Setting
Rutllan & Spa, nestled in a traditional mountain chalet, provides a cozy retreat in La Massana, offering easy access to Pal-Arinsal ski resort in winter and lush gardens with a heated outdoor pool in summer.

Comfortable Accommodations
The exterior-facing rooms are well-equipped with modern amenities including a flat-screen TV, heating, safe, and minibar. The bathrooms are stocked with complimentary toiletries and a relaxing bath.

Gourmet Dining and Relaxation
Indulge in traditional meals at the hotel's Alpine-styled restaurant, surrounded by charming wood paneling. After a day of adventure, unwind at the spa and wellness center, available for a fee.

Book now to experience the perfect blend of mountain charm and relaxation at Rutllan & Spa.

Important information:

The spa costs EUR 14 per person per day. Spa opens from 15 to 17 hrs for children and from 17 to 21hrs for adults only.

Gala Dinner is not included in the room rate for stays on 31 December.

Please note that the only pets allowed are dogs. When traveling with dogs, please note that an extra charge of EUR15 per pet under 10kg per night applies. In case the dog is 10kg or more, the extra charge is EUR30 per pet per night instead. Please note that a maximum of 1 pet per room is allowed. Dogs do not have access to the dining room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 12 per day.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1499 reviews
Cleanliness: 8.11
Service: 8.98
Location: 8.62
Room Quality: 7.57
Amenities: 8.3
Value for Money: 8.46
Food and Beverage: 8.71
Overall Experience: 8.48
C
Carla • couple • es
6
Pros:

Las vistas

Cons:

No havia mucho sitio para aparcar

2026-02-13 • via Nuitee
A
ayalaada • extended_group • es
10
Todo muy bien
2026-02-12 • via Nuitee
P
Pedro Henrique • couple • es
3
Desastre
Pros:

Localización

Cons:

Por el precio las habitaciones parecen que se quedaron en los años 80 y el domingo no teníamos agua caliente

2026-02-10 • via Nuitee
F
Francisco • couple • es
8
Pros:

Justo al lado teleférico de pal

2026-02-09 • via Nuitee
C
Cristina • extended_group • es
8
Estancia invernal muy agradable
Pros:

Bien ubicado, limpio y cómodo

Cons:

El restaurante estaba desbordado y había mucha demora a la hora de las comidas

2026-01-30 • via Nuitee
D
Day • couple • gb
7
2026-01-30 • via Nuitee
C
Ciprian Stefan • couple • es
9
2026-01-25 • via Nuitee
D
David • couple • es
10
2026-01-24 • via Nuitee
E
Emily • solo_traveller • us
10
Pros:

Excellent breakfast and location

2026-01-23 • via Nuitee
M
Max • extended_group • ru
10
2026-01-21 • via Nuitee
C
Camil • solo_traveller • fr
9
Vraiment bien je recommande
Pros:

le spa est cool les employés sont sympathique merci à vous pour l'accueil

2026-01-20 • via Nuitee
A
Andrea • family_with_children • es
9
2026-01-20 • via Nuitee
H
Hosty • family_with_children • es
7
I’d say a very solid 3 star hotel with decent amenities
Pros:

Location was great for us. It was quiet. They allowed us a free late check out.

Cons:

Rooms were very dated. It was advertised as 4 star luxury which it is not. The spa was extra but we were not advised at the time of asking for information about it - we only found out at check out. The gym was very basic, very few free weights. The beds were quite uncomfortable, way too saggy.

2026-01-19 • via Nuitee
F
Frank • solo_traveller • gb
8
Pros:

I lovely slightly worn but atmospheric hotel with friendly and very helpful staff.

2026-01-19 • via Nuitee
J
Jacobo • couple • es
10
2026-01-19 • via Nuitee
F
Francisco • couple • es
7
2026-01-19 • via Nuitee
J
jean-Paul • solo_traveller • fr
9
Très bien.
Pros:

Absolument rien à redire sur l’accueil, les services, la disponibilité des personnels. Les locaux sont impeccables. Le parking particulier est un plus car il n’y a aucun emplacement gratuit dans tout le village.

Cons:

L’hôtel étant situé à 50 mètres d’un téléphérique qui fonctionne toute la journée, le bruit est envahissant et oblige à laisser la porte-fenêtre fermée.

2026-01-19 • via Nuitee
C
Christian • extended_group • fr
6
bien moyen
Pros:

manque de coordination de la part du personnel

Cons:

manque d'informations concernant la présence d'un petit chien et divergences sur le tarif appliqué.
parking inexistant ou payant par défaut
rapport qualité/prix restaurant négatif
de surprises en surprises à la présentation de la facture

2026-01-19 • via Nuitee
J
JEAN-MICHEL • solo_traveller • fr
9
Pros:

CHAMBRE

Cons:

DEJEUNER QUALITE MOYENNE

2026-01-19 • via Nuitee
M
Myriam • family_with_children • fr
10
Pros:

Une mention spéciale pour l’accueil

Cons:

Les horaires d’ouverture (15h00-17h00) trop restrictif avec enfants pour la piscine intérieur

2026-01-19 • via Nuitee