Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Spacious rooms
Excellent breakfast
Cons:
Outdated room decor
Temperature control issues
Service inconsistencies

Categories

Cleanliness
8.11
Some reviews indicated that rooms were old, suggesting potential cleanliness concerns.
Service
8.98
Generally positive feedback about service, although there were a couple of negative comments.
Location
8.62
Multiple pros mentioned a great location.
Room Quality
7.57
Some reviews pointed out outdated room formats.
Amenities
8.3
Most comments were positive about amenities like spa and spacious areas.
Value for Money
8.46
Mixed sentiments regarding pricing.
Food and Beverage
8.71
Breakfasts and other meals received positive mentions.
Overall Experience
8.48
Overall satisfaction with a few identified areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 23:14

Property Description

Mountain Chalet Setting
Rutllan & Spa, nestled in a traditional mountain chalet, provides a cozy retreat in La Massana, offering easy access to Pal-Arinsal ski resort in winter and lush gardens with a heated outdoor pool in summer.

Comfortable Accommodations
The exterior-facing rooms are well-equipped with modern amenities including a flat-screen TV, heating, safe, and minibar. The bathrooms are stocked with complimentary toiletries and a relaxing bath.

Gourmet Dining and Relaxation
Indulge in traditional meals at the hotel's Alpine-styled restaurant, surrounded by charming wood paneling. After a day of adventure, unwind at the spa and wellness center, available for a fee.

Book now to experience the perfect blend of mountain charm and relaxation at Rutllan & Spa.

Important information:

The spa costs EUR 14 per person per day. Spa opens from 15 to 17 hrs for children and from 17 to 21hrs for adults only.

Gala Dinner is not included in the room rate for stays on 31 December.

Please note that the only pets allowed are dogs. When travelling with dogs, please note that an extra charge of EUR15 per pet under 10kg per night applies. In case the dog is 10kg or more, the extra charge is EUR30 per pet per night instead. Please note that a maximum of 1 pet per room is allowed. Dogs do not have access to the dining room.

From September 1 to November 30, we will be carrying out comprehensive renovation works in a specific area of the hotel that will affect 14 rooms. During this period, this area will remain completely closed and separated from the areas designated for our guests. The hotel's services, facilities, and common areas will operate normally. Due to the nature of the work, noise may occur during the renovation period. We are working to minimize any possible inconvenience during your stay as much as possible and thank you in advance for your understanding.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Location

Guest Reviews

8.4
Based on 1691 reviews
Cleanliness: 8.11
Service: 8.98
Location: 8.62
Room Quality: 7.57
Amenities: 8.3
Value for Money: 8.46
Food and Beverage: 8.71
Overall Experience: 8.48
L
LAURA • couple • es
10
Com a casa♥️ Ens hem trobat molt còmodes, com si estiguéssim a casa
Pros:

Hotel molt confortable i acollidor

2026-08-29 • via Nuitee
J
J • solo_traveller • nl
5
Gemiddeld hotel aan prijzige kant
Pros:

Service verder prima, maar je kunt zien dat de inrichting gedateerd is. Personeel straalt gelatenheid uit.

Cons:

De foto's zijn wat vertekend, zwembad onder de kabelbaan (en die maakt vrij veel lawaai). . Qua ligging: iets te kort aan die drukke doorgaande weg, deur open geeft ook 's nachts nodige rumoer. Aangepadte geluiddempers op motoren en auto's zijn geen uitzondering - geven veel kabaal.

2026-08-28 • via Nuitee
S
Sanchez Laga • solo_traveller • es
9
Buen Hotel
Pros:

El hotel está muy bien. Habitación amplia, la zona de césped y piscina muy limpias...

Cons:

Lo único que no me gustó fué que en el desayuno tanto los embutidos ( fuet, salchichón....) y el pan, te los tenias que cortar tú con lo cual lo toca todo el mundo.

2026-08-26 • via Nuitee
I
IGNACIO • solo_traveller • es
7
Pros:

La ubicació.
La piscina exterior.

Cons:

Molt antic.
Falta de climatització a les habitacions.
L'increment de preu de les habitacions encarades al jardí interior.
La qualitat i el preu del menú de sopar.
La dificultat d'aparcament.

2026-08-25 • via Nuitee
C
Carbonell • family_with_children • es
8
Bien
Pros:

El lugar céntrico

Cons:

Las almohadas son incomodisimas
apenas hemos podido descansar.

2026-08-25 • via Nuitee
A
AINHOA • solo_traveller • es
7
2026-08-24 • via Nuitee
C
Claudia • couple • br
10
Agradável !!
Pros:

O quarto é espaçoso! O hotel tem ótima localização para lazer e muito boa infraestrutura.

Cons:

Não ter ar condicionado, pois com as alterações climáticas no mundo fez falta!

2026-08-24 • via Nuitee
L
Lina • family_with_children • es
9
Volvería sin duda!
Pros:

La ubicación inmejorable, el personal, la piscina, el desayuno agradable, en general todo muy bien! Lo recomiendo para todas las familias y para las que tienen perros.

Cons:

Un poco calientes las habitaciones al no contar con aire acondicionado. El segundo día de estancia nos llevaron un ventilador que hizo más agradable la temperatura en el cuarto.

2026-08-24 • via Nuitee
J
Juan Antonio • solo_traveller • es
9
Pros:

La ubicación, la piscina y lo acogedor que es.

Cons:

La habitación es justa de espacio

2026-08-23 • via Nuitee
F
felix • family_with_children • es
10
Excelente
Pros:

El trato del personal en general pero sobre todo los del restaurante y cafetería es excepcional

Cons:

Nos gustó todo

2026-08-23 • via Nuitee
J
Jérôme • solo_traveller • fr
10
2026-08-22 • via Nuitee
J
José Alejandro • couple • es
8
2026-08-22 • via Nuitee
K
Kim • family_with_children • nl
8
Goed en service gericht!
Pros:

Top ontbijt en diner, dit hadden we bijgeboekt dagelijks. Ook een gratis babybedje was geregeld. Personeel erg vriendelijk en servicegericht, top!

Cons:

Jammer dat er geen drinken bij het diner zat. Veel geluid van de weg die vlak aan het hotel ligt en de kabelbaan boven het zwembad/tuin gedeelte. Diner wel erg laat, vanaf 20:00. Met een baby was dat soms lastig plannen ivm slaapjes.

2026-08-21 • via Nuitee
T
Tomas/Laura • solo_traveller • es
8
Pros:

La ubicacion, disponibilidad de aparcamiento,desayuno

Cons:

Que halla que pagar 14€ por persona y día para utilizar el spa.

2026-08-21 • via Nuitee
C
Claudia • family_with_children • de
10
Pros:

Nah an der Seilbahn, kostenloser Parkplatz und Pool

2026-08-21 • via Nuitee
J
JOSE • family_with_children • es
8
Un gran hotel al que volveremos
Pros:

El personal , sobre todo camareros , limpieza y recepción .

Cons:

Las habitaciones están un poco para reformar, especialmente la moqueta. Y la comida del desayuno podría tener más variedad, como por ejemplo productos eco, no había cereales de avena y el pan tendría que ser más casero .

2026-08-19 • via Nuitee
S
stephane • family_with_children • fr
7
2026-08-19 • via Nuitee
S
Sylvette • extended_group • fr
9
hotel restaurant a recommander
Pros:

dejeuner tres variè un choix enorme

Cons:

rien

2026-08-17 • via Nuitee
L
Legendre • solo_traveller • fr
6
Pros:

L'hôtel et jolie et bien situé

Cons:

Tout et en supplément le spa et meme pas compris dans le prix je pense que cela pourrait au moins être compris avec la chambre.

2026-08-16 • via Nuitee
A
Ann • family_with_children • fr
10
Wonderful short stay. We just wish it could have been longer. Would definitely stay again.
Pros:

Exceptionally good location right beside ski-lift/Summer biking etc. lift, central to the town and facilities but quiet. Excellent staff, very good breakfast, nice comfortable rooms, good restaurant and bar.

Cons:

Maybe an electrric kettle could have been useful, but the staff were happy to fill thermos flasks etc.

2026-08-16 • via Nuitee