Renaissance Phoenix Glendale Hotel & Conference Center

Hotels
•
Renaissance Hotels & Resorts
8.9 (665 reviews)
9495 Entertainment Boulevard , Glendale , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Great location
Cons:
Poor customer service
Misleading pricing
High fees

Categories

Cleanliness
9.11
The rooms were clean and the property was very nice and clean, but there were some complaints regarding the lack of bed linen for cold weather.
Service
9.08
The staff were polite and helpful in some reviews, but there were also notable complaints about poor customer service and professionalism.
Location
9.62
Great location mentioned in multiple reviews as a strong point.
Room Quality
8.57
Rooms were described as nice and spacious, but there were issues with the booking experience and lack of promised room.
Amenities
8.6
Amenities like the jacuzzi and parking were critiqued for accessibility and convenience.
Value for Money
8.06
Multiple reviews indicated that the hotel is overpriced for the experience provided.
Food and Beverage
9.11
Not explicitly mentioned, but standard quality for this hotel tier.
Overall Experience
9.08
Positive elements like cleanliness, location, and some aspects of service, but mixed reviews on value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:52

Property Description

Luxurious Amenities
Renaissance Phoenix Glendale Hotel & Spa offers an indoor and outdoor pool, a spa centre, and Spa Botanica for a relaxing retreat.

Culinary Delights
Indulge in Southwestern American cuisine at Soleil restaurant or sip on cocktails at Ray’s lobby bar, ensuring a delightful dining experience.

Convenient Location
Located just 200 meters from Gila River Arena and 500 meters from University of Phoenix Stadium, with easy access to Phoenix city center and the airport.

Experience luxury, fine dining, and convenience all in one place at Renaissance Phoenix Glendale Hotel & Spa.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 20 per day.

  • Internet

    WiFi is available in public areas and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 665 reviews
Cleanliness: 9.11
Service: 9.08
Location: 9.62
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 9.11
Overall Experience: 9.08
B
Betsy • couple • us
2
Pros:

Everything was nice, clean.

Cons:

The receptionist told me the king room I had booked wasn’t available till 4 but there was a 2 queen room available now. I asked if there was an extra charge and she said no, total would be the same and it was over $20 extra.

2026-04-18 • via Nuitee
M
Melinda • family_with_children • us
10
Pros:

The hotel was beautiful and the area was very nice. The rooms were very nice and you didnt have to far to get food.

Cons:

We didnt have any complaints.

2026-04-16 • via Nuitee
J
Jadyn • couple • us
10
It was wonderful and the staff was lovely!
Pros:

Loved how clean it was and how easily accessible everything was.

Cons:

Nothing!

2026-04-16 • via Nuitee
M
Maryjessie • couple • us
6
2026-04-05 • via Nuitee
P
Priscilla • couple • us
9
Will definitely stay here again!
Pros:

It was super close to our venue, very clean, the atmosphere was great, room was nice and big, beds were super comfy! The valet attendants were super nice gentlemen!

Cons:

I don’t believe there was anything wrong with it, great place to stay but….staff could learn to be a bit more cheerful, a wet mop has more personality! We got to our room and noticed we did not get a balcony, which is what I reserved and paid for but we were so tired so we just let it go! I advise that you tell them what type of room you reserved prior to them assigning you to one, just to make sure you get what you paid for!

2026-03-26 • via Nuitee
K
Kondo • family_with_children • mx
9
2026-03-26 • via Nuitee
N
Noriko • family_with_children • jp
7
2026-03-18 • via Nuitee
S
samantha • family_with_children • us
8
2026-03-18 • via Nuitee
T
Tammy • family_with_children • us
6
2026-03-15 • via Nuitee
T
TY • solo_traveller • us
7
Nice location for the west side
Pros:

It’s very tidy and stylish for what it is. The shopping complex next door is tragic.

Cons:

Breakfast bar should be included for this price point.

2026-03-10 • via Nuitee
E
Elizabeth • couple • us
10
2026-03-06 • via Nuitee
L
leo • family_with_children • us
10
2026-03-01 • via Nuitee
K
Kyrstin • couple • us
10
Overall great time. Valet was helpful even courteous to my husband and the bar staff kept the counter clean while being
Pros:

Proximity to venue and helpful staff

Cons:

Security guard at night wasn’t too clear on directions but was willing to help when he was less overwhelmed.

2026-02-27 • via Nuitee
D
Dakota • solo_traveller • us
9
2026-02-26 • via Nuitee
E
Edward • couple • us
8
2026-02-12 • via Nuitee
K
Kathryn • couple • us
10
2026-01-26 • via Nuitee
J
Jessyka • couple • us
10
2026-01-20 • via Nuitee
J
JORGE • extended_group • mx
10
ESTANCIA EXTRAORDINARIA
Pros:

La gentileza y atenciones del personal,

Cons:

me faltó ropa de cama para clima frio, solicité una colcha, me la proporcionaron pero fue insuficiente para mejorar la temperatura. Evito el aire acondicionado y la calefacción por salud.

2026-01-20 • via Nuitee
L
Larry • couple • us
10
2026-01-19 • via Nuitee
F
Fontella • couple • us
6
The room I booked was not the room I was given.
Pros:

Clealiness

Cons:

I booked a king size with a balcony. Instead I was given a king size with a view of the roofs AC units. Room 227

2026-01-19 • via Nuitee