The Ritz-Carlton Bal Harbour, Miami

Pas grand-chose

The hotel is about to close for a major renovation and it shows. Completely under staffed. Staff were very pleasant and supportive but overwhelmed I guess because people either quit or left given the imminent closure.

Rooms and views can be nice albeit tired and barely maintained. Service in the restaurants is beyond bad, you will wait for everything and wait for more.

I won’t go on any longer. Maybe it gets better when the renovation is complete but how can a property that is Ritz branded treat its guests like this? If it happens now it will happen again.

This hotel is totally unimpressive. It’s a Marriott trying (and failing) to provide an elevated Ritz-Carlton experience. Spend your money at a better hotel than this.

Fantastic stay from start to finish! Beautiful property and great location. We traveled for the Miami Open but also for a romantic weekend and we were not disappointed. The suite had amazing views, the room service was excellent and all the staff was helpful with what ever we needed. We did not even have time to take advantage of the spa or some of the restaurants but we really enjoyed riding the bikes along the ocean path. It was also a short drive to the Bal Harbour shops which were amazing. We would definitely stay here again! This oceanfront property is perfect for couples or families.

They had a face paint lady who was amazing at the pool for the kids.

A terrible hotel, and the worst service I have ever experience.

The beach never has chairs available and you need to tip your way to get chairs, after spending a crazy amount for a connecting suite for presidents weekend. The breakfast room was disgusting, belongs in a ramada in and def not a ritz carlton property. Is a slander to the brand. Further - maid service sometimes came sometimes didnt only once a day. We would ask for things and it just would never show up. Its the last time I am staying there. Its a horrific place. Worst of all we were accused for minibar charges, which we didnt consume. Our children were playing with it but in spite of us making a fuss about this and our kids being kids, this super high margin items - after paying so much for a suite and room - was a non negotiable item they wouldn't turn a blind eye for. Just bad people ... bad management. It should be renamed and called the hilton its not a ritz cartlon property. Its my last time there (forever) and maybe my last ritz carlton. Shameful

I’ve stayed in Surfside/Bal Harbour, many times, often at the St. Regis but this was our first time at Ritz Carlton and we were absolutely blown away. The size, decor of their views of their suites are really stunning. The pool area is beautiful and their staff and service was top notch.

The hotel was totally full because so many had their flights cancelled with the big winter storm yet nothing felt crowded. I really loved how they have separate elevators so that when you exit the elevators there are only two rooms per floor and it feels very private. I think honestly Marriott Elites are often hesitant to stay at Ritz properties when they is a comparable St. Regis, W, etc close by that offers more benefits (free breakfast, able to use your Suite Night awards, guaranteed 4pm checkout) but aside from the free breakfast (which personally isn’t super valuable to me when I want to sleep in) I felt I got comparable Platinum treatment. They actually gave me an upgrade to a stunning, high floor suite and although it wasn’t 4pm, they did give me a 2pm checkout which I was happy with considering they were totally full.

We really enjoyed the afternoon complimentary affogatos, daily afternoon cocktails, and the include Pilates class I took in the spa was awesome. Also, although it is a bit farther to walk to all the restaurants and cafes on Harding street it was very doable and pleasant. All in all, I’d be happy to return her and they definitely compete with and in some ways surpass the experience at the nearby St. Regis. Don’t hesitate to book at this beautiful property!

So nice to have this for our kids at the pool on vacation! Our kids were so happy to get face painting by the pool and she was so sweet.

Beautiful location and Staff is the Best
Margo at the pool was helpful friendly and courteous consistent with the Ritz Carlton Brand. Thank you for a great day!!!

Nothing beats the ritz staff and amenititee. the finesse Xperience was so fun! free glass of prosecco for winning a game. 10/10 enjoyed

So fun—amazing job!! We played water pong. Company is The Finesse Experience! Such a blast tonight!!!!!!!!!!!!!!!!!

Katelyn from Finesse painted our girls poolside! They loved it! Thanks so much! Pool and beach are also well maintained. Great ritz!!

Sandro was great! Nice entertainment for my toddlers. Water games with buckets and tennis ball. By the pool. Fun for the whole family

Drinks, sun and fun!! Everything was great! Sundro was great to have around so we could do something fun and out of the ordinary like splash pong!! The place is beautiful and rooms are great!

I had such a fun experience with the Finesse experience. Made a few friends and did not feel alon. It was engaging, and such great fun.

Jay and her assistant Sadie from The Finesse Xperience were incredible. They curated a full day of fun for me at the pool, taking care of every detail and making the entire experience feel effortless. The Ritz-Carlton Bal Harbour was the perfect setting—beautiful property, excellent service, and a staff that truly knows how to elevate your stay. Highly recommend both the team and the hotel.

Great experience with Sandro. Took the kids to play archery and darts. Even got them smoothies. Very relaxing hour for the parents.