The Ritz-Carlton Bal Harbour, Miami

I booked a room with ocean view balcony ( which I paid extra for) but was given a different a different room with a view of the building next to the hotel and that they don’t have “ocean view rooms” when their website literally says that and that is what I booked and when I told the front desk they gave “another room”. Car parking is $55 per day for those who want to rent a car. I wouldn’t go back because the price you pay for isn’t worth what you get. I normally don’t like to give bad reviews but we didn’t enjoy it even though we paid $2600+ for a day and two night stay.

avg service, hidden daily fees, not planning on staying again in this hotel.

Excellent in every way; especially the staff!

Restaurant and beach facility is phenomenal, albeit a little difficult to find. Service was OK overall and gym equipment needs to be cleaned much more often (also not sure why kept so warm). Overall amazing facility though so would be back!

Had a very lovely stay here, Property was amazing, views were awesome.

Hotel triggered fraud protection on my Chase Sapphire Preferred card. Instead of contacting me they just locked me out of my prepaid room. I felt like a criminal. Their beach is useless and covered with seaweed. They are happy to charge $300 for a day bed but cant be bothered to rake the seaweed and trash out of the beach sand like real luxury hotels do. Also they had the audacity to add a "gratuity" charge of 74$ to my minibar. Its like paying a tip to a vending machine. I think im going to avoid all marriot properties from now on. They are all acting in a consistently anti customer way.

Nice stay although the hotel could use some touch ups , especially in pool area

The staff was congenial and very accommodating!

Great hotel, very nice beach, and very nice staff.

For the price point, every staff member should be going above and beyond. Some did: Daniel at the beach, the young lady at check in, the bellman at check in. But many acted as if we were bothering them if we had a request or a question. Again, for price point, service should be above and beyond, and many times it was avg or below avg. Beach service was very slow and infrequent, “starts” at 11:30 (too late) and in reality never had a server before 12ish, then took 30-45 min to get food. Restaurants were both 7/10. Nothing to write home about. For the money spent, we won’t be returning. We’ve stayed at comparable properties within a mile or so, with 10/10 restaurants and 10/10 service.

Poor service. Room had to be changed, still had problems. Need to get the basics right. Property needs an update. Staff need to be more reactive to issues.
There are so many hotel options in the area, go elsewhere.

suite

Amazing view, very nice staff.

We really liked the property and everyone was very friendly and helpful throughout our stay. We would greatly recommend it and will be happy to come back next year.

Upgrade was supposed to be in reservation notes (per Ritz area executive) but were not and refused upgrade even though property was EMPTY. Then at check in told we would be given instead an "oceanview" room but received exactly the same room that we already had booked. A shell game.
Hotel and beach bars are ridiculously small for such a large property.
Pay a huge "Resort Fee" but they still nickel and dime guests on other fees.

Always a pleasure at the Ritz. Excellent customer service, clean and beautiful.

This hotel was established as an after-thought converting one of many Residence towers into a hotel.
Poor Bar. Awful breakfast buffet.
In general, I was surprised to find a Ritz-Carlton that doesn't deliver real value.

Ritz are simply not what they used to be. I keep trying and constant dissatisfaction. House keeping justbwalks in...then came right into my "locked" bathroom. Did not speak English, no apolgy. Garbage cans around property overflowing. Front desk ,bell men and in room dining excellent(except the food that did come did not match what was on the menu)

Very nice hotel, excellent staff!

I recently stayed at the Ritz-Carlton Bal Harbour, and it was a wonderful experience! The staff were exceptional, providing top-notch service and making sure I felt welcome and well taken care of throughout my stay. Their hospitality truly elevated the experience.

The food was good with a decent variety to suit different tastes. Everything was fresh and well-prepared.

The highlight, though, was the incredible ocean view from my room. It was breathtaking and unbelievably relaxing perfect for a peaceful getaway. Waking up to that view every morning was unforgettable.

One thing to note: the hotel does show a bit of its age, so if you’re looking for something ultra-modern and cutting edge in terms of design, you might notice some wear. However, this was by no means a deal breaker. The exceptional service and stunning views more than make up for it, and I would definitely stay here again!