The Ritz-Carlton, Guangzhou

Hotels
The Ritz-Carlton Company, L.L.C
9.8 (649 reviews)
3 Xing An Road, Pearl River New City , Guangzhou , cn

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Uncomfortable breakfast incident
Room readiness issue

Categories

Cleanliness
9.35
Housekeeping team was accommodating and professional, but there were concerns regarding room readiness.
Service
10
Service was excellent overall, with attentive staff and professional handling of requests.
Location
10
Location is good, very near Canton Tower.
Room Quality
9.85
Rooms are slightly dated but elegant in classic Ritz-Carlton style.
Amenities
10
Standard quality for this hotel tier.
Value for Money
9.85
Standard quality for this hotel tier.
Food and Beverage
9.35
Breakfast experience was disappointing due to an uncomfortable incident.
Overall Experience
10
Overall excellence overshadowed by a single disappointing experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:42

Property Description

Luxurious Accommodations with Stunning Views
Experience the height of luxury at The Ritz-Carlton, Guangzhou, where every room offers breathtaking views of the city or the Pearl River. Elegantly decorated rooms above the 20th floor provide a serene retreat with modern amenities like flat-screen TVs and marble bathrooms.

World-Class Dining and Entertainment
Indulge your palate at the hotel's 5 restaurants and bars, offering a fusion of Cantonese and Western cuisines. Don't miss the chance to dine at Lai Heen, the Michelin-starred Cantonese restaurant. After dinner, unwind at The Churchill Bar with live music and signature cocktails.

Relaxation and Wellness
Unwind and rejuvenate at The Ritz-Carlton Spa with a range of massage therapies and beauty treatments. Stay active at the 24-hour fitness center or pamper yourself at the Club Lounge for extra comfort. Whether you're here for leisure or business, this hotel in the heart of Guangzhou has it all.

Book now to experience the epitome of luxury at The Ritz-Carlton, Guangzhou.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Location

Property Video

Guest Reviews

9.8
Based on 649 reviews
Cleanliness: 9.35
Service: 10
Location: 10
Room Quality: 9.85
Amenities: 10
Value for Money: 9.85
Food and Beverage: 9.35
Overall Experience: 10
U
UMAR FAROOQ solo_traveller ae
9
it was an outstanding time spent there in the hotel, it is one of my memorable visits.
Pros:

location and room were exceptional well. i have gotten a really good experience.

Cons:

asper the size of hotel, the lobby was too small. and most often i come to lobby, i found either seat is full or reserve,

2026-08-08 via Nuitee
T
Timur couple tr
1
2026-08-07 via Nuitee
A
Apostolie solo_traveller ae
8
Pros:

Location is great

Cons:

Breakfast needs some improvement

2026-08-06 via Nuitee
T
Tim extended_group de
9
2026-08-06 via Nuitee
I
Ismatova extended_group ae
10
2026-08-06 via Nuitee
F
Faruque solo_traveller bd
10
2026-08-05 via Nuitee
C
Calvin solo_traveller gb
10
Wonderful 4 nights at the Ritz-Carlton
Pros:

Fantastic 4-night stay at The Ritz-Carlton Guangzhou. The hotel is in a prime location, making it easy to reach many of Guangzhou's top attractions. The room was spacious, spotless, and extremely comfortable, while the in-room service was excellent throughout our stay. The staff were professional, attentive, and always willing to help, making us feel genuinely welcome. Overall, it was a luxurious and relaxing experience, and I would highly recommend this hotel to anyone visiting Guangzhou.

2026-08-02 via Nuitee
L
Lionel couple sg
10
Excellent stay and service.
Pros:

Excellent staff, service and location

Cons:

Cigarette smells that lingered in the lifts and corridors.

2026-07-25 via Nuitee
7
72marvinl Family
10
Impeccable service!
Pros:

The Ritz-Carlton doesn’t disappoint anywhere on the globe, however the service here, takes attention to detail to another level. Right from the moment you enter. Definitely recommend. Also, gentleman called Peak, outstanding service! Very happy.

2026-07-24 via Tripadvisor
S
stevesR355VZ Friends getaway
10
Wonderful Birthday Celebration Experience.
Pros:

I chose this hotel mainly for its prime location in Pearl River New City, near the shopping mall, close to Pearl River, and I truly didn’t expect to be amazed by the service starting from the reservation stage.

After placing my booking online, I took the initiative to call the reservation department to inform them we were staying for a birthday celebration. The staff on the phone listened carefully to all my requests and noted down every detail. They were extremely patient answering all my inquiries, proactively followed up to confirm every arrangement days before check-in. The thoughtful and thorough work of the reservation team set a warm tone for our whole trip.
From the moment we stepped through the doors, we were greeted with a sense of familiarity and comfort that made us feel right at home.
We left with wonderful memories of the outstanding care delivered by every member of this hotel, especially the considerate reservation department. We are already eagerly looking forward to our next visit and the chance to enjoy the unparalleled hospitality of The Ritz-Carlton Guangzhou once again.

2026-07-23 via Tripadvisor
D
Dinara family_with_children kz
2
Не очень
Cons:

Мы взяли 2 сутки. 2 номера. С 20-22 июля. Приехали под утро . С ночного рейса уставшие. В 7-8 утра. Хотели высыпаться.
Ради этого пришлось брать еще 1 день. В итоге кровати были мокрые . Из за сильной влаги. И еще кондиционер стоял на 17 гр. настолько что ковры и вся петель была влажной. Мы получались. Спали на мокрых кроватях. Дети даже легли на пол на ковер. Чтоб хоть как то поспать. Нам предлагали в другой номер переселиться. Но он был с такими же влажными кроватями.

2026-07-22 via Nuitee
L
Luis Gustavo family_with_children br
10
2026-07-20 via Nuitee
A
ABDULLAH ALI A solo_traveller sa
10
2026-07-20 via Nuitee
A
Alexandru solo_traveller ro
1
Do not go there is the worse hotel I’ve ever been
Pros:

Nothing

Cons:

All

2026-07-19 via Nuitee
S
saad solo_traveller sa
10
2026-07-17 via Nuitee
O
Ohoood extended_group sa
10
2026-07-17 via Nuitee
J
Jorge couple gt
10
2026-07-17 via Nuitee
J
jie couple au
10
2026-07-16 via Nuitee
M
Mamadou solo_traveller fr
10
2026-07-14 via Nuitee
V
Vitaly couple hr
10
2026-07-09 via Nuitee