The Bonerowski Palace Boutique Hotel

Hotels
9.1 (838 reviews)
Św. Jana 1 , Kraków , pl

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Old towels
Lack of some amenities
Odd procedures for a 5-star hotel

Categories

Cleanliness
8.85
Some reviews highlighted issues with towels and room decor, indicating that cleanliness could improve.
Service
9.85
Several reviews praised the staff for their friendliness and helpfulness, indicating high service quality.
Location
9.85
Multiple reviews emphasized the excellent location right in the heart of the Old Town Square.
Room Quality
8.35
Some comments mentioned outdated towels and issues with curtains impacting the overall room quality.
Amenities
8.35
While some guests appreciated the complimentary water and coffee, there were mentions of lacking modern amenities.
Value for Money
8.85
General sentiment about pricing appears fair given the hotel tier, though some felt processes were unusual for a 5-star hotel.
Food and Beverage
9.35
Many reviews highlighted the superb breakfast and quality dining options available in the hotel.
Overall Experience
9.35
Most guests had an excellent stay with very few negative feedback, resulting in a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:43

Property Description

Luxurious Accommodation
The Bonerowski Palace, situated on Kraków’s Main Market Square, offers elegantly furnished rooms and luxury apartments for a comfortable stay. Each room features a spacious layout with a seating area and work desk, along with modern amenities including a flat-screen TV with satellite channels. Guests are treated to complimentary mineral water and exclusive access to wet and dry sauna facilities.

Culinary Delights
Start your day with a delicious hot and cold breakfast buffet at Bonerowski, and savor modern Polish and French cuisine at the renowned Amalia Brasserie. The hotel also boasts a charming outdoor garden where guests can relax and enjoy views of the bustling Market Square.

Event Spaces and Entertainment
With versatile meeting facilities suitable for various events, including weddings and business meetings, the Royal and Ducal Hall at The Bonerowski Palace is the perfect choice for hosting memorable gatherings. Additionally, guests can indulge in piano concerts held in the historic Royal Hall.

Experience luxury and convenience at The Bonerowski Palace - book your stay now!

Important information:

Please note that smoking is strictly prohibited in the room and throughout the property. Smoking will result in a penalty fee of 2,500 PLN.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Location

Guest Reviews

9.1
Based on 838 reviews
Cleanliness: 8.85
Service: 9.85
Location: 9.85
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 9.35
Overall Experience: 9.35
K
Keri couple gb
10
Absolutely lovely hotel in the heart of Krakow
Pros:

Beautiful hotel in a fantastic

2026-08-08 via Nuitee
C
Consuelo couple es
7
2026-08-07 via Nuitee
N
neha couple in
10
We had such great time here.we were there for my birthday and it was such a dream stay in possibly one of the prettiest
Pros:

Everything

Cons:

There we nothing to not like about the property

2026-08-04 via Nuitee
K
Karina Alejandra solo_traveller no
8
2026-08-03 via Nuitee
V
Vaibhav couple gb
8
Pros:

We stayed at the Bonerowski Palace Boutique Hotel for two nights in Kraków, and overall it was an excellent experience. The room was beautiful, the location was perfect, and the service was outstanding. Every member of staff was friendly, professional, and made us feel very welcome. Everything else was truly spot on.

Cons:

The only disappointment was the shower. The bathroom only had a handheld shower, which made it uncomfortable to have a proper shower. For a 5-star hotel, I expected a fixed overhead shower or a more practical setup. I hope this is not the case in all rooms, as it's something the hotel should definitely improve.

Apart from that one issue, everything else was fantastic, and I would happily stay here again.

2026-07-20 via Nuitee
D
Daniel couple au
9
2026-07-12 via Nuitee
D
Daniel couple au
9
2026-07-12 via Nuitee
R
Roger solo_traveller cr
10
Pros:

Todo excelente

2026-07-09 via Nuitee
V
Veliyath extended_group in
10
Loved everything about the palace hotel - the location, hospitality, rooms and the royal interiors!
Pros:

Very good breakfast, the best location and spacious rooms with royal interiors

Cons:

Nothing.

2026-07-08 via Nuitee
K
Khiem solo_traveller ch
10
2026-07-07 via Nuitee
Зінько solo_traveller ua
10
2026-07-06 via Nuitee
D
David couple gb
9
lovely hotel with friendly staff.
Pros:

Location on main square. Staff friendly and helpful. Hotel has interesting interior, especially the largest chandelier in Poland. Has small areas well appointed for a relaxing chat which were preferable to staying in room. Did not use leisure facilities as temperature outside was already in mid 30°s. Food was good quality but not cheap.

Cons:

Service was slower than I would have expected and we gave up waiting for someone to take our order once and ate elsewhere . Staff were young and I feel lacking in direction. When busy they really worked hard but when quite they took their eyes off the ball and chatted.

2026-06-30 via Nuitee
J
Janusz extended_group pl
8
2026-06-24 via Nuitee
N
Noouf couple sa
8
لاتتكرر
Pros:

الموقع قريب لكن يوجد كثير من الفنادق بنفس الموقع

Cons:

رائحة الغرف والمفروشات

2026-06-19 via Nuitee
D
Dr. sulaiman couple sa
10
موقع وفخامة
Pros:

يتمتع الفندق بموقع متميز في وسط المدينة مقابل الساحة، وتتميز الغرف برحابتها ونظافتها واهتمام طاقم العمل بترتيبها.
كما أن قربه من الأماكن السياحية يغني السائح عن الحاجة إلى سيارة، مع توفر عربات "جولف" وسيارات أجرة لخدمة النزلاء.

Cons:

تبلغ تكلفة موقف السيارات 150 زلوتي يومياً وهذا رقم كبير، أيضاً وجبة الإفطار محدودة وغير متنوعة.

2026-06-19 via Nuitee
N
Noouf couple sa
4
تجربه لن اكررها
Pros:

يعتبر الفندق مطل على الساحه ممكن هذي الميزه الوحيده

Cons:

الفندق صغير ووجوده بجانب كثير من المطاعم الرائحه بااستمرار داخل الغرف والاهتمام بالنظافه قليل

2026-06-18 via Nuitee
K
Kaleta solo_traveller pl
10
2026-06-15 via Nuitee
L
Lukasz solo_traveller us
10
2026-06-14 via Nuitee
C
Christina solo_traveller gb
10
A gem of a hotel in Krakow - well worth a visit
Pros:

What a wonderful hotel. Staff were very cheerful and really helpful. My room was lovely and very spacious. Despite the Old Town location it was really quiet inside which was wonderful. Fabulous breakfast with a wide range of cold items plus hot items cooked to order. I will be returning.

2026-06-12 via Nuitee
A
alex couple us
7
2026-06-12 via Nuitee