Metropole Suites South Beach

Hotels
7.1 (698 reviews)
635 Collins Avenue , Miami Beach , US
+1 (305) 672-0009
[email protected]

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Children allowed
Pets allowed

Facilities

Breakfast available (surcharge)
Free WiFi
Air conditioning
24-hour front desk
Heating
Terrace
Family rooms
Garden
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location near beach/Ocean Drive
Helpful/front desk staff (notably Gilberto)
Large rooms
Beach towels and easy parking
Front desk available and luggage storage
Cons:
Deposit not refunded / allegations of scam
Poor maintenance and cleanliness (bad smells, humidity, warped floors)
Elevator out of service and pool closed for maintenance
Room issues: TV not working, uncomfortable beds, smelly pillows
Missing amenities (coffee bar unavailable, hairdryer/utensils not provided)
Key/lock issues

Categories

Cleanliness
6.4
Multiple guests reported poor maintenance, bad smells, infrequent cleaning and a generally worn/unclean appearance (warped floors, humidity stains); cleanliness concerns lower this score.
Service
8.2
Mixed but overall positive: staff (notably Gilberto) received praise for helpfulness and saving luggage; front desk often available. Score is uplifted to offset maintenance issues while reflecting reported problems with deposit refunds and slow fixes.
Location
9.8
Consistently praised — excellent proximity to the beach and Ocean Drive; many guests cited location as a primary positive.
Room Quality
7
Rooms described as large and well equipped but dated: reports of uncomfortable beds, bad-smelling pillows, TV failures and some structural/wear issues lead to a middling rating.
Amenities
7
Mixed: useful extras like beach towels and nearby parking noted, but critical amenities were frequently unavailable or under maintenance (elevator out of service, pool closed, missing hairdryer/utensils, inconsistent coffee bar).
Value for Money
3.8
Low score driven by unresolved deposit refund complaints and perceptions of being scammed, combined with poor maintenance — guests reported this as a major negative affecting value.
Food and Beverage
8
Not a major focus in reviews; one report noted a promised coffee bar was not available, but no widespread F&B complaints and good nearby options imply generally acceptable F&B experience.
Overall Experience
6.6
Aggregate impression: excellent location and some helpful staff but hampered by maintenance, cleanliness issues, amenity outages (elevator/pool) and serious value concerns (deposit refund problems), resulting in a slightly below-average overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 15:04

Property Description

Located on Collins Avenue, just steps from the beach and famous Ocean Drive, the Metropole Suites South Beach is a chic, upscale hotel that offers understated elegance and unparalleled service. Sleek, contemporary accommodations feature one and two bedroom suites with full stainless-steel kitchens, free WIFI, pull-out sofas and provide a decidedly residential feel for an extended stay, ideal for those who seek calm, in the midst of the South Beach action.

Important information:

Children aged up to 10 years can stay free of charge when using existing bedding.
Please note that all guests need to provide a valid photo ID at check-in.
Housekeeping service is not available at this property. (si aplica en lugar de daily)
This is a non-smoking property. Smoking on site will incur an additional charge of USD 250.
Please note that pets are allowed upon request and subject to approval. Additional charges may apply.
Please note that pets will incur an additional charge of USD 250 per pet, per stay.
Please note that a maximum weight of 11 kg per pet is permitted.
Please note that pets must be kept on a lead while in public areas of the property. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Infant Policies

    Children up to 10 stay free with existing bedding.

Location

Guest Reviews

7.1
Based on 698 reviews
Cleanliness: 6.4
Service: 8.2
Location: 9.8
Room Quality: 7
Amenities: 7
Value for Money: 3.8
Food and Beverage: 8
Overall Experience: 6.6
R
Roderick • couple • us
8
Clean, comfy great location
Pros:

Clean

Cons:

Spiders

2026-10-14 • via Nuitee
J
Jossandro • family_with_children • au
4
You get what you pay for — it’s cheap, but it’s crap.
Pros:

location is amazing, close to everything, restaurants, supermarket and obviously, the beach.

Cons:

Staff aggressively asked for reviews at check-in, even before I had seen the room we would be staying in.
The elevator was broken, and I had to carry a lot of heavy luggage up 3 flights of stairs.
The room itself was ok, but dirty.

2026-10-12 • via Nuitee
T
Thomas • couple • gb
3
This place needs a lot of improvements and is able to cater for all needs.
Pros:

Near the beach. easily accessible but no free car park.

Cons:

Had to pay $20 daily for their car park. Pool was out of order the whole week. No hood over the stovetop. Cleaners would spill cleaning solution on floors and not mop it up. No TV in living area. No kitchen utensils. Porch lights too low always hitting my head. Key card didn’t work for my door multiple times. Not clean rooms. Poor WiFi signal. No bar. Staff poor waited 20 minutes for a towel.

2026-10-12 • via Nuitee
C
Claudia • extended_group • us
7
2026-10-12 • via Nuitee
A
Abdul • couple • pk
10
Excellent
Pros:

Excellent location near to beach

Cons:

Nothing

2026-10-11 • via Nuitee
R
Ruiz • solo_traveller • co
8
2026-10-09 • via Nuitee
G
Giuliana • couple • ar
8
Pros:

Comfortable.
Nearby to the beach.
Good price

Cons:

We didn't have hot water during our stay.
We bathe with cold water.

2026-10-08 • via Nuitee
G
Gergely • family_with_children • hu
7
2026-10-08 • via Nuitee
B
Barshica • solo_traveller • us
3
2026-10-07 • via Nuitee
J
Juliana • couple • us
8
Location was good! They were doing some remodeling on the floor we stayed at. Pool wasnt open either.
Pros:

The area was good!

Cons:

Bed sheets were dirty had to call to change them

2026-10-07 • via Nuitee
J
jamel • extended_group • us
1
this scammers have not given me back my deposits! i will be sueing them! stay away from this place!
Pros:

this scammers have not given me back my deposits! i will be sueing them! stay away from this place!

Cons:

this scammers have not given me back my deposits! i will be sueing them! stay away from this place!

2026-09-16 • via Nuitee
M
Matteo Ripamonti • family_with_children • it
6
2026-09-15 • via Nuitee
T
Tijuana • extended_group • us
1
Pros:

The standup shower

Cons:

The elevator didn’t work, we had to walk on three flights of stairs with luggage

2026-09-15 • via Nuitee
S
Shawndra • couple • us
4
Pros:

The location

Cons:

Our keys to the room would not unlock our doors. The staff ended up giving us the housekeeper keys, etc. on our first day because those were the only keys that worked to open our door. The next day, the housekeeper keys stopped working, smh.

2026-09-14 • via Nuitee
I
Imperiali • family_with_children • ar
2
Descuidado
Pros:

La atención de Gilberto en recepción que nos ayudó a cambiar de habitación

Cons:

Mal estado. Estuve hace 8 años y por eso volví pero este viaje está todo muy deteriorado. Al llegar nos dieron una habitación en 3er piso y no andaba el ascensor. Tuvimos que subir todo el equipaje con un niño y un bebé por escaleras. Al llegar a la habitación estaba todo el piso ondulado, las paredes con humedad. Los TV no andaban, tiene horno pero no tenía ni una asadera, fui a pedir y me dijeron que tenía que traer. El lugar parece sucio porque está mal mantenido. A los dos días en recepción nos atendió Gilberto y gracias a él nos cambiaron a habitación en planta baja, que era más amplia y por suerte no teníamos que subir tantas escaleras con los niños. Gilberto muy amable y predispuesto, él fue lo mejor del alojamiento.
En 5 días nos cambiaron las toallas una vez sola, no limpian la habitación y tampoco hay ni un escobillon para limpiarla nosotros.
No hay buen olor, y la pileta también está cerrada “por mantenimiento”.

2026-09-13 • via Nuitee
G
Gerald • couple • us
10
2026-09-13 • via Nuitee
S
Shannon • couple • us
6
It provided what we needed for the night.
Pros:

The location was great! Easy walk to the beach.

Cons:

Elevator wasn’t working. No coffee bar even though they had a coffee bar. Could be cleaner. Bed wasn’t very comfortable. Very loud from the music and construction outside.

2026-09-09 • via Nuitee
J
john william • solo_traveller • co
10
Pros:

la amabilidad de el personal

Cons:

regular el aire acondicionado.

2026-09-06 • via Nuitee
L
luca • family_with_children • it
5
Pros:

unica nota positiva la dimensione dalla stanza e il sevizio di teli da spiaggia.
Per il resto ascensore guasto, piscina, che anche se piccola per bambini può aiutare, in manutenzione e non utilizzabile, asciugacapelli non disponibile in camera e non fornito nemmeno su richiesta, cucina della camera sprovvista di utensili, portati poi dopo averli richiesti.
Posizione molto buona per spiaggia ed Ocean's Drive.

2026-09-04 • via Nuitee
A
Ahmed • solo_traveller • eg
7
Please pay attention to maintenance
Pros:

Location is amazing
Room is clean and most of facilities are there

Cons:

Weak response to fix things
Bedroom TV was not working from the first day and when I asked the receptionist to send someone to fix it she told me by the end of the day that they tried but couldn't do it
We stayed without TV for 4 days
Also the elevator was out of service from day 2 till we left on day 5

2026-08-29 • via Nuitee