Hotel Casablanca

Hotels
8.2 (380 reviews)
Av. Colombia con Av. Costa Rica N° 3-59 , San Andrés , CO

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Lack of cleanliness in rooms
High prices
Service inconsistency

Categories

Cleanliness
7.7
Several reviews mentioned issues with room cleanliness, such as humidity and service delays.
Service
8.7
Many positive comments regarding the friendly and helpful staff.
Location
9.2
Applauded for being close to the beach and restaurants.
Room Quality
7.7
Concerns about room conditions such as humidity and mattress quality were noted.
Amenities
8.2
Facilities were generally commendable, but improvements noted for offered amenities.
Value for Money
7.2
Comments regarding high prices compared to the perceived value of services offered.
Food and Beverage
8.7
Breakfast was well received, noted as one of the best on the island.
Overall Experience
8.2
Overall satisfaction, but with some mixed feelings about service quality and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:40

Property Description

Beachfront Paradise

Luxurious Accommodations: Experience air-conditioned rooms with cheerful décor and flat-screen cable TV, or indulge in bungalows with private sun terraces and stunning sea views.

Culinary Delights: Enjoy a full breakfast with world-famous Colombian coffee and tropical fruits at the beachside cafe, savor Thai dishes at Mahi-Mahi, or dine on International cuisine at Casablanca Restaurant.

Convenient Location: Just a 5-minute drive from Gustavo Rojas Pinilla Airport, with car rental available. Explore the exclusive Johnny Cay Island with a quick 10-minute boat ride arranged by the tour desk.

Book now for an unforgettable beach getaway at Hotel Casablanca!

Important information:

Please note that when booking nonrefundable rates the property will request an authorization from the card holder, along with a copy of a valid ID.

Please note that the guest and the credit card holder used to pay and make the reservation must be the same and will be checked at check-in, if otherwise guest must present an authorization from the card holder. The authorization must be authenticated or legalized by a Notary

Please note that child rates may vary according to the season and meal plan (Children from 2 to 11 years old).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ADZ

Location

Guest Reviews

8.2
Based on 380 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.2
Food and Beverage: 8.7
Overall Experience: 8.2
A
Anays • couple • us
9
Definetly recommend and will stay there again
Pros:

Property is right on beach and very easy to walk to multiple places.

Cons:

Everything. It has been maintained well. Service is above and beyond. Judith the night receptionist is amazing, sweet and always ready to help

2026-09-08 • via Nuitee
M
Mariaobando87 • couple • co
10
Pros:

las instalaciones super bien

2026-09-06 • via Nuitee
P
Pineda • solo_traveller • co
9
2026-09-03 • via Nuitee
S
Satch • family_with_children • nl
7
Mooi hotel maar slecht onderhouden
Pros:

Ligging, hygiëne

Cons:

Slecht onderhouden kamer en badkamer

2026-08-30 • via Nuitee
M
Mariana Ribeiro • solo_traveller • br
8
Poderia entregar mais pelo valor
Pros:

Da localização e do café da manhã .

Cons:

Limpeza nao era espetacular. Funcionários nao eram assim simpáticos...

2026-08-30 • via Nuitee
A
Ana Teresa • solo_traveller • br
9
2026-08-30 • via Nuitee
F
Familia Ramirez Vargas • solo_traveller • co
1
Pros:

La ubicación y el desayuno

Cons:

- Me entregaron la habitación sucia
- son haciendo trabajos de mampostería ensima de ti, son pasando andamios por tu lado mientras disfrutas de la piscina
- el señor de la piscina regaño a mi hijo por que no se puede jugar balón en las piscinas y lo grabo con el celular
- en el bar de la piscina abren a las 12 si quiere un refresco frío tienes que salir a buscarlo por que hasta las 12 nadie te lo descasa y no colocan nada de música en el bar
- no puedes cargar nada a tu habitación todo lo tienes que pagar inmediatamente.
Realmente para el precio hay otros hoteles muchísimos mejores

2026-08-29 • via Nuitee
L
Leyna • couple • ch
9
Super
Pros:

L’emplacement et l’incroyable déjeuner

Cons:

Rien

2026-08-29 • via Nuitee
C
Carlos • family_with_children • co
4
Esperaba un poco más
Pros:

Muy buena ubicación y restaurantes con varidad de platos.

Cons:

Servicio regular, 1 hora 30 min de checkin, cobraron todo por adelantado, no tienen minibar, no es inclusivo con personas en silla de ruedas, cero actividades para niños, debe uno andar con dinero porque no cargan nada a las habitaciones

2026-08-25 • via Nuitee
D
David • family_with_children • pe
8
Muy buena
Pros:

Céntrico, desayuno buffet, integrado a restaurantes de diferentes opciones, céntrico mismo malecón

Cons:

Precio bastante alto

2026-08-19 • via Nuitee
K
Klever • couple • ec
10
excelente ubicación calidad precio
Pros:

la comida super super rico. el desayuno excelente

Cons:

mejorar el internet

2026-08-18 • via Nuitee
F
FERNANDOU • solo_traveller • co
8
Pros:

El personal muy amable el desayuno satisfactorio

2026-08-15 • via Nuitee
3
368rachidb • Family • Paris, Ile-de-France
10
́Nice hotel in the beach !
Pros:

Nice and convenient hotel front of the beach and in the busiest part of the island less than 10mn from the airport.
Nice and clean rooms, swimming pool and decent breakfast.
Specià thanks to Kinisha at the front desk who was awsome.
Recommended without any reserve.

2026-08-13 • via Tripadvisor
C
Cristian Camilo • solo_traveller • co
9
Pros:

Sus camas y la tranquilidad, el buffet de desayuno

2026-08-12 • via Nuitee
J
jose • solo_traveller • co
10
Sus restaurantes ofrecen de todo tipo de comida
Pros:

El personal del hotel es muy amable.

2026-08-12 • via Nuitee
F
feiss • couple • us
10
Perfect hotel if you are staying in San Andres
Pros:

Wow. What service. The staff was everywhere and always helpful. There restaurants were stellar. The breakfast incredible.

Cons:

The was some construction being done on the front door which was a bit aggravating but minor in the scheme of things.

2026-07-25 • via Nuitee
J
Jaime Andres • couple • co
7
Buena relación costo experiencia
Pros:

El servicio

Cons:

No había agua caliente

2026-07-22 • via Nuitee
F
Francesco • family_with_children • it
10
Torneremo stessa isola stesso hotel
Pros:

Posizione eccezionale , colazione e ristoranti ottimi gestiti magistralmente dallo chef Javier Guerrero

2026-07-22 • via Nuitee
A
ALEJANDRO • couple • co
10
Excelente ubicación, atención y buen desayuno
Pros:

Su ubicación, excelente desayuno y amabilidad del personal. Especial atención de Yuly en la recepción

Cons:

Es costoso, precio elevado. El restaurante q es cafetería es muy caro y ese si tiene mal servicio, ese no nos atendieron. Nos fuimos.

2026-07-20 • via Nuitee
A
alvaro • couple • co
8
Pros:

desayuno excelente, la habitacion todo el tiempo estubo humedo el piso y el baño y muy peligroso una caida.

2026-07-14 • via Nuitee