Hotel Allén - Sure Hotel by Best Western Allen

Hotels
•
SureStay Hotel by Best Western
7.2 (5470 reviews)
Parkgatan 10 , Gothenburg , SE
+46 31 10 14 50

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Very central location
Good/bountiful breakfast (quality praised)
Friendly and helpful reception staff
Good value for money
Parking available
Cons:
Poor cleanliness (unclean rooms, stains, food smells)
Noisy/thin walls and occasional disruptive neighbours
Small, crowded breakfast room with refill problems
Worn rooms and occasional maintenance issues (leaks, broken fixtures)

Categories

Cleanliness
4.5
Multiple reviews report poor cleaning on arrival, dirty utensils and stained curtains, strong food smells in corridors and rooms; cleanliness is a clear weakness.
Service
8.5
Several comments praise friendly and helpful reception staff and good service, though one report of poor handling of noise complaints slightly lowers score.
Location
9.3
Consistently described as very central with easy access to attractions; location is a major positive across reviews.
Room Quality
6
Rooms are described as somewhat worn with issues (broken bathtub, leaking, difficult doors, variable bed quality and ventilation); acceptable for budget but not high quality.
Amenities
6.8
Basic amenities present (parking, free coffee in reception) but breakfast room is small and buffet refill struggles; limited but functional.
Value for Money
8.3
Repeated comments note good value for the price and 'much hotel for the money' despite some wear and minor issues.
Food and Beverage
7.2
Breakfast is frequently praised for quality but criticized for limited space, occasional shortages and burned items; overall decent but crowded.
Overall Experience
7
Mixed but generally positive overall: very good location and breakfast, friendly staff and good value offset by cleanliness, noise and some room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Central Location and Convenience
Hotel Allén - Sure Hotel by Best Western Allen is conveniently located just a 10-minute walk from Gothenburg Central Station and a stone's throw away from the vibrant main street, Avenyn.

Comfortable Rooms and Amenities
Enjoy a cozy stay in rooms equipped with flat-screen TVs, wooden floors, and modern private bathrooms with showers. The hotel also offers complimentary WiFi, tea, coffee, and cake to make your stay even more enjoyable.

Local Tips and Nearby Attractions
Take advantage of the free internet computer in the lobby and seek recommendations from the friendly reception staff for local hotspots or assistance with restaurant reservations. Explore popular attractions like the Swedish Exhibition Centre and Liseberg Amusement Park, both within a short 15-minute walk from the hotel.

Book your stay at Hotel Allén now for a memorable experience in Gothenburg!

Important information:

Guests who want to use the parking facilities need to book in advance. Please note that parking is for an additional fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Location

Guest Reviews

7.2
Based on 5470 reviews
Cleanliness: 4.5
Service: 8.5
Location: 9.3
Room Quality: 6
Amenities: 6.8
Value for Money: 8.3
Food and Beverage: 7.2
Overall Experience: 7
Åkerling • extended_group • se
7
2026-10-31 • via Nuitee
B
Birgit • family_with_children • de
9
Pros:

schönes einfaches Hotel, leckeres Frühstück, Zentral gelegen, viele Familien und junge Gruppen.

2026-10-31 • via Nuitee
A
All • family_with_children • pl
9
Pros:

Dużo czego:)

Cons:

Brudne łyżki do kawy:(

2026-10-31 • via Nuitee
K
Kerstin • extended_group • se
5
Pros:

Läget, trevlig personal.

Cons:

Trasigt badkar, vattnet läckte ut. Frukosten var i ett litet rum , mycket folk, svårt att ta sig fram och hämta mat. Inga lediga bord.

2026-10-31 • via Nuitee
M
MIRELA • family_with_children • se
7
Pros:

Prisvärt hotell med centralt läge. Bra frukost.

Cons:

Inte speciellt välstädat på rummet vid incheckning. Inte heller speciellt välstädat när vi bad om städning av rummet första gången. Andra gången blev det bättre städat.

Hade störande hotell grannar som levde om och spelade väldigt hög musik så att väggarna skakade + att de skrek för full hals till musiken. Gick och informerade receptionen om att detta störde barnens och vår sömn,fick till svar att de inte kan göra något pga att klockan inte var 21.00. Inte okej bemötande för betalande gäster, på hotell bör ändå allmänt hyfs gälla samt att man inte ska störa andra gäster oavsett vilken tid på dygnet det är.

2026-10-31 • via Nuitee
S
Snillsson • family_with_children • se
7
Pros:

Med tanke på det billiga priset helt klart godkänt! Bra läge med nära till det mesta.

Cons:

Dålig ventilation och rummet luktade rätt instängt. Trångt vid frukosten. Men man får ju vad man betalar för, så tycker ändå det var helt klart godkänt.
Otroligt lyhört och rummet jämte dammsögs kl 8 på morgonen...

2026-10-30 • via Nuitee
L
Luka • family_with_children • si
8
2026-10-30 • via Nuitee
U
Ulrica • solo_traveller • se
7
Cons:

Det luktade bacon i rummet o ännu starkare i korridoren.

2026-10-30 • via Nuitee
A
Anna • couple • cz
8
2026-10-30 • via Nuitee
G
Gunilla • extended_group • se
10
Pros:

God frukost, tråkig utsikt men det gjorde ingenting.

2026-10-29 • via Nuitee
A
Asuman • family_with_children • tr
5
2026-10-29 • via Nuitee
J
Jay • family_with_children • se
9
2026-10-29 • via Nuitee
S
Susanna • family_with_children • se
5
Helt ok.
Pros:

Mindre dyrt än andra trebäddsrum. Bra läge. Okej frukost om än inte märkvärdig.

Cons:

Mycket trafikljud, hade kanske märkts mindre med tjockare gardiner. Vi försökte torka kläder på handdukstorken men hade svårt att få på den. Dörren till toaletten trilskandes, svår att öppna efter att den varit låst.

2026-10-28 • via Nuitee
E
Ekslätt • family_with_children • se
5
Pros:

Läget, parkering utanför hotellet

Cons:

Frukostmatsalen

2026-10-27 • via Nuitee
K
Karlsson • solo_traveller • se
8
Pros:

Bra personal i receptionen i
God frukost
Bra läge mitt i stan

Cons:

Sängen
Det stank bacon i hela huset

2026-10-26 • via Nuitee
B
Bojte • family_with_children • ro
10
Pros:

Totul

2026-10-26 • via Nuitee
S
Stine • family_with_children • no
4
Pros:

Frokosten. Badet

Cons:

Dårlig senger. Dårlig hard ekstra seng.
Skitne flekkede gardiner.

2026-10-26 • via Nuitee
T
Tore • extended_group • no
6
Bra beliggenhet rett ved Heden og Nya Ullevi
Pros:

God kaffe
Nystekt brød

Cons:

Alt for liten frokost sal
Alltid tomt for mat. Spesielt svidd egg og bacon
Liten variasjon på pålegg med mye ost

2026-10-26 • via Nuitee
N
Niels • extended_group • se
4
Dyrt som tusan för ett bra läge, men slitet och dåligt hotell.
Pros:

Läget bra.

Cons:

Slitna rum, tvn fungerade inte ens. Frukosten hade mer att önska.

2026-10-25 • via Nuitee
R
ragnhild • family_with_children • no
6
Cons:

Trappene

2026-10-23 • via Nuitee