Sheraton Carlsbad Resort & Spa

Hotels
Marriott
8.2 (130 reviews)
5420 Grand Pacific Drive, Carlsbad, California, 92008 , Carlsbad , US

Pets allowed

Facilities

Meeting rooms
Full-service spa
Boat tours nearby
Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Parasailing nearby
Free beach shuttle
Free bicycles on site
Arcade/game room
See all facilities

Review Highlights

Pros:
Location near Legoland
Friendly amenities for families
Cons:
Poor cleanliness
Inconsistent service

Categories

Cleanliness
6.28
A significant complaint regarding filthy room accommodations.
Service
7.75
There were frustrations with service related to room requests and management responsiveness.
Location
9.29
The hotel is conveniently located close to Legoland and has easy access.
Room Quality
7.74
Room quality is decent but needs upgrades.
Amenities
8.77
Amenities are good, with several family-friendly features available.
Value for Money
8.73
Price is reasonable considering the location and amenities.
Food and Beverage
8.28
Breakfast was good and convenient.
Overall Experience
8.75
Overall a great experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:05

Property Description

Luxurious Spa

Indulge in massages, body treatments, and facials at the pampering spa.

Exciting Recreational Amenities

Enjoy the outdoor pool, waterslide, and steam room for ultimate relaxation.

Dining and Entertainment Options

Dine at 7MILE Kitchen, sip drinks at the poolside bar, and enjoy room service while taking in picturesque views.

Book your stay now at Sheraton Carlsbad Resort & Spa for an unforgettable experience!

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAN

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 80

  • Pets

    Pet max weight (per pet) in kg is 36

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.2
Based on 130 reviews
Cleanliness: 6.28
Service: 7.75
Location: 9.29
Room Quality: 7.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 8.75
A
Andrea family
10
Pros:

Staff were excellent. Property is beautiful.

2025-10-12 via Nuitee
Y
Yeunhee family
6
Pros:

The property was under full renovation which was not disclosed to me on Expedia when I booked it.
This was very disappointing since I use Expedia quite often for my trips.
The property staff was very nice and apologetic.

2025-10-08 via Nuitee
J
Josh
6
Pros:

Under construction no notice in advance. Staff did assist and do what they could to make it better. The location was perfect for legoland trip

2025-10-05 via Nuitee
C
Charles st
8
Pros:

Under construction so I had to use the amenities at the Westin next door. Ice machine on my floor not working

2025-09-23 via Nuitee
C
Christine partner
10
Pros:

The property was beautifully landscaped inside and out, even construction apprear to be in the works. I do hope to return again, and stay right with this location.

2025-09-21 via Nuitee
R
Rimon
2
Pros:

Not

2025-09-13 via Nuitee
G
Gerardo
10
Pros:

Cute small hotel. Needs a little upgrade but was great!

2025-08-30 via Nuitee
C
Charla family
10
Pros:

Such a great stay for family’s, loved the upgraded suite, shuttle, movies by the pool, just a great time

2025-08-26 via Nuitee
B
Barbara
2
FILTHY room accommodations Awful Service!
Pros:

We were Billed for this room twice!!!

$1851 To Hotels.com

$1945 to the Sheraton

The property was FILTHY and the room accommodations and service was Awful

2025-08-12 via Nuitee
A
Ahrya
4
Pros:

Loud air conditioning and bad sleep experience

2025-08-10 via Nuitee
L
LILIBET
10
Pros:

Defenitly coming back!!!

2025-08-08 via Nuitee
C
Charlie family_with_children
10
Pros:

It was walking distance to Legoland. Had its own entrance. My 6 year old grandson enjoyed the pool and the slide. Only drawback is slide closed at 6. The room was spacious and clean. They did miss straighting up our room 2nd day. Breakfast was good, and having restaurant next to lobby was so convenient. And it didn’t feel overcrowded. Would definitely stay there again!!

2025-07-30 via Nuitee
M
MONIKA LEINAALA EIKO CERIDON family
8
Pros:

Property was great for our family. I wish the pool was bigger or we were told at check in that we had access to the affiliate hotel next door. The bartender told us on our last day. I think a tour/map of accessible areas would be helpful for future guests.

2025-07-29 via Nuitee
M
Michael
4
Grace Butterfield, don’t believe her she wont call
Pros:

Well, I ordered some creamer packets and no one ever showed up then at 1 in the morning. The fire alarm keeps going off and I had to call two times just to get someone up there so we didn’t go to sleep till 3 AM and then the manager was supposed to call us and she lied and never called us. Her name is. Grace Butterfield.

2025-07-29 via Nuitee
C
Carmen family_with_children
10
Pros:

Convenient to go to LEGOLAND

2025-07-20 via Nuitee
P
Peter family_with_children
10
Pros:

This was an easy walk to the private entrance to Legoland. You can either park near the path or they will shuttle you from the hotel entrance. Even if you walk from the hotel its only about 3 or 4 blocks to the park.

2025-07-18 via Nuitee
M
Miguel
10
Pros:

Great experience

2025-07-16 via Nuitee
E
Eric family
10
Pros:

Great location!

2025-07-13 via Nuitee
F
Francine
8
Pros:

Parking was easy
Beautiful landscape
Safe pool

2025-07-10 via Nuitee
A
anthony family
10
Pros:

Clean facility, great service, great location

2025-07-08 via Nuitee