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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Minimarket on site
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Wheelchair accessible
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Indoor pool
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Stay near Polaris Fashion Place Mall
Convenient Location: Situated just moments away from the Polaris Fashion Place Mall, the Hampton Inn and Suites Columbus Polaris offers a prime location near shops, restaurants, and entertainment options.
Complimentary Amenities: Enjoy a range of free amenities during your stay, including complimentary wireless internet, a daily hot breakfast, a 24-hour on-site fitness center, and a relaxing swimming pool.
Nearby Attractions: Explore popular attractions such as Ohio State University, the Columbus Zoo, and the Ohio State Fairgrounds, all easily accessible from the hotel.
Book your stay at the Hampton Inn and Suites Columbus Polaris for a comfortable and convenient experience.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 50
- Manual Wheelchair Score: 50
- Visually Impaired Score: 50
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Easy to find, aesthetically pleasing.
Pool water was cloudy.
Clean & comfortable
Shower door handle was broke RM 505
Breakfast was a bit of a letdown...good fruit but the hot foods were bland.
The air conditioning was poor
location and cleanliness was very good.
We arrived well after 11:30 p.m. and the breakfast area was full of drunk loud people, I asked the front desk both times when we arrived and when we checked out what were the quiet hours and they both said this hotel does not have quiet hours and the guest are allowed to be free to do as they want. Well walking into a Hampton Inn at 11:45 p.m. and the guest are having a rager in the breakfast nook and very drunk people sitting in the front lobby is not a good look for business.
Front desk morning person needs better customer service!! He kept asking if the guest bothered my room I said no. Then what is the issue they were perfectly fine to party in the breakfast area. I said after traveling for 10 hours on the road I do not feel safe walking into a hotel lobby that is well past quiet hours and the party was ridiculously loud and drunk people were sitting in the lobby looking like call girls. Not good for business. I have been a Hampton Inn customer for years and never Have I experienced this level of behavior allowed in this hotel chain.
The breakfast was pretty good. The location is located in a great spot. The kids were excited about the indoor pool at the hotel. The staff was wonderful.
One of the main issues we had while on our stay was that one of the elevators was out of service our entire stay. So everyone in the hotel had to use the one working elevator. Was not very convenient when trying to lug 4 luggage bags to the room.
We were given a room key that didn't work. Once replaced we discovered the room was not the large suite we had booked. Given a new room assignment that turned out to be an occupied room. 3rd time was given a key to a new room that was the suite as booked. We were comped the room because of this mishap. Staff apologized profusely. Room was clean, quiet. Location of the hotel has great access to Polaris but is not in the crowded/busy section which is nice. Breakfast was pretty good.
Bed was comfortable.
Check in. Suite was poorly designed. You can't watch the TV from the bed or from the joke of a sitting area. TV does not rotate enough to see it from any area of the suite. There wasn't enough room to pull out the sofa-bed. The sofa cushions are rock hard. There's about 3 feet between the sofa and another super heavy ugly chair that can't be moved further out into the room in order to accommodate the pulling out of the sofa-bed. The furniture is old/ dated. Lamps dated. Curtains dated. Bathroom tiny, yet the fancy sink has its own huge space outside of the bath/ toilet area. Waste of space. Wet bar a waste of space. Room phone doesn't have a link to the front desk. No extra pillows available for the bed. Nothing in room that shares Information about the breakfast hours, local resources, emergency services etc. In my opinion the suite is over priced and poorly designed. It's not really a suite.
Staff, breakfast, tv watching options, pool and hot tub
I think having a couple water fountains would be great.
Everything was nicely kept and no bed bugs.
Was REALLY looking forward to using a hot tub for the first time since pregnancy but the hot tub was filthy. Completely unusable due to dirt in the water floating around and the jets never turned on.
Spacious room and well laid out. Towels and linens good quality.
Quietness and cleanliness
Staff was friendly and attentive.
Better quality breakfast options like bacon, truly fresh fruit, higher quality syrup choice and pastries.
Breakfast was just o.k. The "fresh fruit" looked like canned fruit cocktail, would have preferred bacon instead of saugage. The hot water dispenser for tea tasted like coffee. Not much seletion for pastries or cold cereal.
No freezer compartment in the in-room frig.
No plug in easily accessible at one bed side.
Shower head hard to adjust and not a very good flow
The nightly rate was high but I think it was due to a large event near by.
Location
No black tea, bed and pillows very uncomfortable, bathroom needs updated badly
Very good
More seating
We had no issues during our stay. Our room was clean, the staff was friendly, and we enjoyed the breakfast each day. We also appreciated being close to so many restaurants and shopping opportunities.
We did find that the beds were very firm which is not our preference.
Clean
All good
Awesome. Great hotel. Staff was very good.
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