Holiday Inn Express & Suites Columbus at Northlake by IHG

We stayed in a King Suite that was impressively huge and spacious. It had so much potential, and we would have loved to see that extra space better utilized—especially with basic amenities that make a real difference for travelers.

Unfortunately, there was no coffee maker in the room. After a long drive, a simple in-room coffee would have been very welcome. When I mentioned it to the front desk staff, she was quite rude and simply replied that we “just have to ask.” Providing basic amenities like this is standard in most hotels and helps guests feel cared for.

Additionally, there were no luggage carts available. When asked, the staff seemed unsure and said they didn’t know where it was and hadn’t seen it. It felt like there was only one for the entire hotel, which is inconvenient for travelers with luggage.

We regularly stay at Holiday Inn Express properties and appreciate their consistent, thoughtful amenities. Unfortunately, this stay fell short in both service and basics, especially given the size and potential of the suite. We hope management looks into these issues to improve the guest experience.

WARNING! Do not travel alone to this hotel!!! As a single African American woman, traveling alone, I did not like that I was placed in a conjoined room on the 1st floor that was at the end of the hall next to the exit door. This made me extremely uncomfortable, and felt like I was being setup for human trafficking. I told the Caucasian male at the front desk that I was extremely uncomfortable and wanted a refund. He said that he couldn't because he wasn't a manager. What??? I've never heard of that before. He continued to say that if I didn't want to stay that I would still get charged for the full stay. WTF! So not only am I freaked out because of the eerie room location but now you are condemning me for wanting my money back for your sinister plan?! Is this real life?(I though to myself) He's really trying to set me up!! So I asked him why would you place me in that eerie room and he said that all vacant rooms were already preset by the previous clerk/staff member. So he selected the first room on his list. Then I asked him that with 5 floors, you immediately gave me this room, that is conjoined to the last room at the end of the hall that just so happens to be next to the exit door.......why?? He couldn't answer. So, again, I had to ask myself, why would he place me in this specific room, if my suspicion of being human trafficked isn't warranted?? He never asked me my floor or room preference according to the 5 floors of possible vacancies of this hotel. And due to of his responses, it made my anxiety rise even higher and further confirms, to me, that he had already planned or workout his sinister scheme with his human trafficking buddies, by placing me in this specific room as a single African American woman who's traveling alone. So NO I DID NOT LIKE THIS HOTEL. I felt like my life was is IMMINENT DANGER!