Verdi Tunis Beach Resort

Ik begrijp eerlijk gezegd niet hoe dit hotel zichzelf een vijfsterrenhotel kan noemen. De service is op het niveau van een tweesterrenhotel.

Bij de receptie verliep alles extreem traag. Ondanks dat mijn reservering via Booking.com al weken van tevoren duidelijk aangaf dat wij met twee personen een kamer met twee aparte bedden hadden geboekt, moest ik na een lange reis ruim 40 minuten wachten. Uiteindelijk kreeg ik ook nog een kamer met één groot tweepersoonsbed.

Toen ik vanuit de kamer belde om dit te melden, werd mij gevraagd te wachten, maar er kwam helemaal niemand. Uiteindelijk moest ik zelf weer naar de receptie lopen. Er werd geen excuses aangeboden en er was totaal geen gevoel voor klantvriendelijkheid. Integendeel, het leek alsof ík degene was die een probleem veroorzaakte. In plaats van direct een andere kamer aan te bieden, moest ik zelfs wachten terwijl men de bedden in de kamer wilde aanpassen. Dat is onacceptabel.

Het personeel aan de receptie begrijpt duidelijk niets van gastvrijheid of klantenservice.

Ook de schoonmaak liet veel te wensen over. Er werden regelmatig geen schone handdoeken achtergelaten. Ik moest elke keer opnieuw vragen en aandringen om schone handdoeken te krijgen. Dit gebeurde niet één keer, maar gedurende alle vier de dagen van mijn verblijf.

Ik heb zelden zo’n slecht georganiseerd hotel meegemaakt. Achteraf had ik veel liever in een kleinschalig of particulier verblijf gelogeerd. Dat was waarschijnlijk een veel betere ervaring geweest.

Ik kan dit hotel absoluut niet aanbevelen.

Generally everything was good

لا شي

J’ai tout aimé dans l’établissement, le buffet, les personnes de l’accueil et de l’hôtel sont très gentilles, très accueillante et très compréhensive et très à l’écoute

This was one of the worst hotel experiences I have ever had. The photos displayed on the booking website do not accurately reflect reality, and the overall quality of the rooms and services was far below what would reasonably be expected for the price paid.

From the moment of arrival, the welcome and reception were disappointing. The room had several issues: the kettle was broken, the refrigerator did not work, and there was no iron or ironing board available. Despite repeated requests, these basic items were not provided until the following day, while excuses seemed to be readily available at every stage.

The restaurant service was equally poor, with slow response times and unprofessional handling of guest requests. The lack of sound insulation between rooms was another major issue, making it easy to hear conversations and activities from neighboring rooms. In addition, housekeeping staff created significant noise from as early as 6:00 a.m., making it almost impossible to enjoy a peaceful morning or get adequate rest.

I was also disappointed by the behavior of some pool bar staff, who appeared more interested in taking advantage of guests than providing professional service.

The most disappointing part came at check-out, when a guest relations employee directly requested that I leave a high rating on Booking.com. Ironically, during my stay, I never received any meaningful attention, greeting, or genuine hospitality from her. The only noticeable friendliness appeared when I was leaving the hotel with my luggage.

Overall, I felt that obtaining positive reviews was a greater priority than providing a quality guest experience.

This was one of the worst hotel experiences I have ever had. The photos displayed on the booking website do not accurately reflect reality, and the overall quality of the rooms and services was far below what would reasonably be expected for the price paid.

From the moment of arrival, the welcome and reception were disappointing. The room had several issues: the kettle was broken, the refrigerator did not work, and there was no iron or ironing board available. Despite repeated requests, these basic items were not provided until the following day, while excuses seemed to be readily available at every stage.

The restaurant service was equally poor, with slow response times and unprofessional handling of guest requests. The lack of sound insulation between rooms was another major issue, making it easy to hear conversations and activities from neighboring rooms. In addition, housekeeping staff created significant noise from as early as 6:00 a.m., making it almost impossible to enjoy a peaceful morning or get adequate rest.

I was also disappointed by the behavior of some pool bar staff, who appeared more interested in taking advantage of guests than providing professional service.

The most disappointing part came at check-out, when a guest relations employee directly requested that I leave a high rating on Booking.com. Ironically, during my stay, I never received any meaningful attention, greeting, or genuine hospitality from her. The only noticeable friendliness appeared when I was leaving the hotel with my luggage.

Overall, I felt that obtaining positive reviews was a greater priority than providing a quality guest experience.

Nicht

A bit on the expensive side. Mosquitos are an issue...can't open balcony in room or drink at bar at night.Transportation to and from city is an issue.

RAS