Residence Inn Columbus Downtown

Hotels
Residence Inn
8.8 (240 reviews)
36 East Gay Street , Columbus , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Valet service
Great customer service
Cons:
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.8
Some complaints about room cleanliness were noted.
Service
9.8
Multiple positive mentions of excellent valet service and staff assistance.
Location
9.3
Great location for exploring downtown Columbus, near shops and restaurants.
Room Quality
8.3
Comfortable rooms described but some noted they were small.
Amenities
8.8
Good amenities like breakfast buffet were appreciated.
Value for Money
8.3
Standard pricing for the location but parking is overpriced.
Food and Beverage
8.8
Breakfast buffet liked, but no specific mention of other dining options.
Overall Experience
9.3
Overall very positive experience with some isolated service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:13

Property Description

Luxurious Suites with Fully Equipped Kitchens

Indulge in the comfort of our suites at Residence Inn Columbus Downtown, each featuring fully equipped kitchens, perfect for extended stays or quick getaways. Enjoy the convenience of a dining room and a cozy living room with a sofa bed, providing ample space for relaxation.

Buckeye Bourbon House and Modern Amenities

Unwind at the Buckeye Bourbon House within the hotel premises, offering a delightful selection of cocktails for a relaxing evening. Stay connected with free Wi-Fi and entertain yourself with 32-inch flat-screen TVs in every suite, ensuring a pleasant stay.

Convenient Services and Nearby Attractions

Take advantage of our grocery shopping service and have your essentials delivered to your suite. Keep up with your fitness routine at the gym, freshen up your wardrobe with guest laundry facilities, and start your day with a delicious breakfast buffet. Explore nearby attractions like Huntington Park and the Columbus Zoo, just a short drive away.

Book your stay at Residence Inn Columbus Downtown for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 38 per day.

Location

Guest Reviews

8.8
Based on 240 reviews
Cleanliness: 7.8
Service: 9.8
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 9.3
D
Dana extended_group us
10
2026-07-20 via Nuitee
K
kylemT1009XF Business
10
Phil is the man!
Pros:

Phil was very easy to work with and super responsive (even late at night). He helped us book block of rooms for close to a dozen folks. Good price, nice rooms, and great location for what we needed to accomplish in the busy downtown area. Would highly recommend.

2026-06-29 via Tripadvisor
L
L4890QKlucass Family
10
Review
Pros:

All the beds and couches were very comfortable and the staff were amazing

2026-06-29 via Tripadvisor
S
SullivanTravel Business Seattle, Washington
10
Loved my first stay!
Pros:

The staff were so pleasant and helpful, and the space the suite offered was more than I'd expected! Even though there was construction on the road, it was easy to get in and out and very quiet overall. Will definitely be back!

2026-06-28 via Tripadvisor
D
dougpS5391YC Business
10
Great Group Stay in Downtown Columbus
Pros:

Our team invaded the Residence Inn as we were in Columbus for the annual Origins Game Fair. There were 16 of us, and overall we had a great experience here ... there were a couple of hiccups (from our planning and also on their end), but everything seemed to get resolved with little to no issues. The staff was always friendly and accommodating to us, the breakfast was good (except for one morning when they temporarily ran out of coffee and we need to talk one of our Team "off the ledge"). A group of us had dinner at the Buckeye Bourbon House, and I would HIGHLY RECOMMEND the LPH Chicken Sandwich (it was delightful) ... I only wish they were open on the Sunday night so I could have it one more time before leaving on Monday! Lots of space to gather and play games ... either in the Breakfast Area, or just up the stairs past it. Is the elevator a little loud? Yes, but it is an old building and to be somewhat expected ... and hopefully the construction on the street will be done when we come back next year (totally out of their control). Already looking forward to staying here again!!

2026-06-24 via Tripadvisor
A
adamrW465QZ Business
10
Amazing Stay
Pros:

The hotel is fantastic with excellent hospitality, especially all of the friendly staff!

2026-06-12 via Tripadvisor
C
C1961THmackenzies Business
10
Great Place to Stay in Downtown Columbus
Pros:

Stayed at the Residence Inn Downtown Columbus and would definitely go back. The building is beautiful and the renovated rooms look better in person than online. There is some construction outside, but it is easy to navigate around. Great location too, walked to coffee and dinner every day. Valet and front desk staff were super friendly the whole stay. Rooms were on the warmer side but that was my only issue. Highly recommend.

2026-06-12 via Tripadvisor
N
Nguyen Linh Dan couple us
8
2026-05-04 via Nuitee
K
kaeagan Family Marietta, Ohio
2
Do not stay here, renovation and closed roads and no help
Pros:

Horrible, avoid at all costs. Renovation in hotel they don’t tell you about, street is closed in front of hotel and staff is not helpful and place is not dirty, but not clean.

Gym closed, breakfast is cereal and eggs, and no fluids other than coffee and milk, not even water. Entrance is closed with hand written sign that says name of place to enter through without directionals

2026-05-03 via Tripadvisor
P
P5679OQemilys Family
10
Amazing service!
Pros:

Our stay at the Residence in Columbus was amazing! We arrived and were greeted by Jeremy at the valet. He was incredibly friendly and pointed us to some nearby spots for food and drinks. He really provided AMAZING service during our stay. The hotel staff was also very helpful. We will definitely be staying here next time we visit Columbus.

2026-04-28 via Tripadvisor
W
Warren couple us
8
2026-04-17 via Nuitee
M
micquishab2026 Couples
10
Top Notch Service
Pros:

Charlie was very kind and attentive to our needs. He was very professional.

2026-04-11 via Tripadvisor
S
SWM3345 Couples
10
Excellent stay and centrally located!
Pros:

We came into town to see Bob Dylan. We had an excellent stay at this hotel. The staff was very kind. Jerrick was the valet and he was friendly. Thank you!

2026-04-11 via Tripadvisor
J
jrcw75th Family
8
A Pleasant One Night Stay
Pros:

Stayed one night at the Residence Inn by Marriott Columbus Downtown. The hotel is currently undergoing renovations, but we were placed in what appeared to be a newly updated room that was clean and quite comfortable. Since our room didn’t face the street, it was pleasantly quiet at night. We also arrived several hours before check-in, and the staff was able to get us into a room in less than 30 minutes, which was much appreciated. The Buckeye Bourbon House, located in the hotel, is a convenient spot for a meal or a drink and is also being used to serve the complimentary breakfast while the main kitchen is under renovation. The breakfast itself was fairly underwhelming, though this is likely due to the ongoing construction. At times, it seemed like only one elevator was in service, which led to longer wait times, but overall it was a decent stay with some minor inconveniences tied to the renovations.

2026-04-06 via Tripadvisor
M
mikehZ8094ST Business
10
Best Valet Experience Thanks to Charlie and Jerrick
Pros:

Stayed here in Columbus for three weeks for work, and the valet crew was a total lifesaver. They always had my car ready, zero delays. Charlie was my evening guy: super friendly, took my keys with a smile after long days, handled everything smooth and quick. Jerrick was the morning hero: fast, warm, super detailed. Got me out the door right on time every single day, no rush, no fuss. These two aren’t just reliable; they’re genuinely nice and pay attention to every little thing. Five stars, all around!

2026-04-02 via Tripadvisor
Z
Z3062IRelis Family
10
Great customer service
Pros:

Jeremy and Jerick were both fantastic and very helpful! Thank you

2026-03-31 via Tripadvisor
K
KAREN family_with_children us
9
2026-03-21 via Nuitee
M
Michael family_with_children us
10
Pros:

All.sheratons are awesome

Cons:

The room was adapter, we didnt expect that but it was adequate

2026-03-20 via Nuitee
T
Tony solo_traveller ie
4
2026-03-09 via Nuitee
F
Felipe isaac couple cl
3
No volvería a este sitio
Pros:

Las camas, la ubicación

Cons:

Estaban arreglando o remodelando. Estaba todo sucio con material para trabajar en el piso 10. Los ascensores malos cochinos. No nos hicieron reposición de las ameninades.

2026-03-09 via Nuitee