Residence Inn Columbus Downtown

Hotels
Residence Inn
8.8 (224 reviews)
36 East Gay Street , Columbus , us

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Valet service
Great customer service
Cons:
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.8
Some complaints about room cleanliness were noted.
Service
9.8
Multiple positive mentions of excellent valet service and staff assistance.
Location
9.3
Great location for exploring downtown Columbus, near shops and restaurants.
Room Quality
8.3
Comfortable rooms described but some noted they were small.
Amenities
8.8
Good amenities like breakfast buffet were appreciated.
Value for Money
8.3
Standard pricing for the location but parking is overpriced.
Food and Beverage
8.8
Breakfast buffet liked, but no specific mention of other dining options.
Overall Experience
9.3
Overall very positive experience with some isolated service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:13

Property Description

Luxurious Suites with Fully Equipped Kitchens

Indulge in the comfort of our suites at Residence Inn Columbus Downtown, each featuring fully equipped kitchens, perfect for extended stays or quick getaways. Enjoy the convenience of a dining room and a cozy living room with a sofa bed, providing ample space for relaxation.

Buckeye Bourbon House and Modern Amenities

Unwind at the Buckeye Bourbon House within the hotel premises, offering a delightful selection of cocktails for a relaxing evening. Stay connected with free Wi-Fi and entertain yourself with 32-inch flat-screen TVs in every suite, ensuring a pleasant stay.

Convenient Services and Nearby Attractions

Take advantage of our grocery shopping service and have your essentials delivered to your suite. Keep up with your fitness routine at the gym, freshen up your wardrobe with guest laundry facilities, and start your day with a delicious breakfast buffet. Explore nearby attractions like Huntington Park and the Columbus Zoo, just a short drive away.

Book your stay at Residence Inn Columbus Downtown for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 38 per day.

Location

Guest Reviews

8.8
Based on 224 reviews
Cleanliness: 7.8
Service: 9.8
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 9.3
K
Katie couple us
10
2026-01-19 via Nuitee
K
K4824PQdang Couples
10
Columbus love
Pros:

My stay in your hotel was unforgettable and I thank you for the whole hotel team. The valet named Berhanu assisted me greatly, he was so quick and polite. I want to thank him for his great service.

2025-12-13 via Tripadvisor
E
E6350ZImikec Family
10
Family Time in Columbus
Pros:

I stayed in your hotel and had a great time. I want to thank personally one of the valet named Bethany for his exceptional service and kindness.

2025-12-11 via Tripadvisor
7
746getachewd Friends getaway
10
28 years later.
Pros:

I had a great time staying with my best friends at this beautiful hotel , I loved the unique style of the building and friendly front desk associates . Great valet team with amazing service DEREJE in particular was so helpful and fast getting our cars.

2025-12-11 via Tripadvisor
M
marthanJ420PI Friends getaway
10
Gorgeous 77
Pros:

I really love staying at residence inn Columbus because of the unique style of the building and the customer service was top of the line and their valet team was amazing particularly the night valet Ahmed was incredible for helping us with our bags and getting our phones from the car . Thank you Ahmed for your great service!!

2025-12-11 via Tripadvisor
B
brandondX9005BW Couples
10
GREAT COUPLE OF DAYS !!!!!
Pros:

i really had a great time staying at the residence inn Columbus location and shout out to valet CHARLIE for his great customer service and giving us directions to one of the best restaurant in the area.

2025-12-11 via Tripadvisor
T
Tina family_with_children us
1
Not the Best Option
Pros:

I loved the building. It is a renovated bank. The building was interesting.

Cons:

The rooms were small, not cleaned, the remote was missing for the TV in the bedroom.

2025-12-11 via Nuitee
C
Cheryl solo_traveller us
10
Great location for exploring downtown. Tons of restaurants. Walkable to most attractions.
Pros:

Great location.

2025-12-10 via Nuitee
O
olivial226 Friends getaway
8
Logan is the GOAT
Pros:

Originally this trip started off bad. We checked in around 9pm December 4th and the front desk employee was both rude and incredibly unhelpful. We have 4 people in my room, and when I asked for 4 keycards he just said "No. Impossible. 2 is fine." I tried to ask him about parking and he just kept directing me to valet parking even though I was asking "is it valet only?" He would not answer. We came back later in the evening after checking in, and LOGAN. My god, LOGAN. SO helpful. He gave us our total of 4 keycards and answered all questions about parking including gym accommodation!! I was originally so mad with how this trip started, but with Logan being so helpful and accommodating he turned it around. Give this man a raise.

2025-12-04 via Tripadvisor
L
Lora solo_traveller us
9
A reliable option in downtown Columbus
Pros:

I enjoyed my stay here nearly 15 years ago and this time was equally as good. Centrally located in downtown Columbus with shops, restaurants, and theaters nearby. A nice big lobby with bar and great breakfast buffet in the morning. A good sized, comfortable room with kitchen. The hotel is under refurbishment but I did not hear any noise. The only signs were some signs and protective plastic hung in the elevators.

Cons:

No complaints. Avoid the over priced overnight hotel parking and find a spot on the street. The adjacent meters stop from 10pm - 8am.

2025-12-01 via Nuitee
L
Lori couple us
10
Nice drive from pgh. City is clean
Pros:

Walking distance to a lot

2025-11-29 via Nuitee
9
949abebek Couples
10
Happy with Columbus
Pros:

We spent a great time at the residence in Columbus downtown location and I want to thank Dereje the valet for his exceptional service.

2025-11-28 via Tripadvisor
N
nickjO9292JS Family
10
Best time in Columbus
Pros:

I stayed for a couple of days in your hotel and the valet service was amazing, specially the valet manager named Zekarias for giving us the best customer service!

2025-11-28 via Tripadvisor
D
danieleO55TL Business
10
Ravens2012
Pros:

Todd is an amazing valet ! He was so friendly and quick to get our cars. Keep up the good work Todd! And I really like the unique style of the building being an old bank building.

2025-11-20 via Tripadvisor
X
X5516RVallanr Couples
10
Ram1966
Pros:

The valet driver Charlie was so great helping my wife with lots of travelling bags and getting our vehicles quickly. Thank you Charlie for the best service.

2025-11-20 via Tripadvisor
M
merond921 Family
10
Mdubale06.
Pros:

Stayed for a couple of nights and had a great time with my family. Best valet team specially Jaden was so helpful and active with our requests.

2025-11-19 via Tripadvisor
Y
yeriamangeliss Friends getaway
10
I like the facilities and the rooms are really big
Pros:

I like everything of the hotel. The personal it's nice. I don't like that they no have cleaning personal intead I need to call to front desk.

2025-11-13 via Tripadvisor
J
jesiarym Friends getaway
10
Good service
Pros:

It was a very pleasant experience thanks to Beth's attention and charisma. The whole team was also very friendly. Thank you for welcoming us despite being a large group. We felt very comfortable and happy during our stay.

2025-11-13 via Tripadvisor
J
julyr279 Friends getaway
10
10/10
Pros:

I had a very nice time during my stay. Thank you beth for the goodies bag for our trip back to Puerto Rico! you are so kind!!!

2025-11-13 via Tripadvisor
P
Passenger15178149429 Business
10
Excellent Service and Genuine Care
Pros:

We had an amazing experience thanks to the wonderful front desk staff, especially Beth. She went above and beyond by preparing snacks for my nursing students and for the two of us professors before our 3:00 a.m. trip. During our entire stay, the team made sure we were comfortable and enjoying our time. Beth’s kindness and attention to detail truly made a difference — we’re so grateful for her and the entire staff’s excellent service!

2025-11-12 via Tripadvisor