Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Nice location
Great pool
Cons:
Dirty rooms
Poor service

Categories

Cleanliness
3.64
Multiple reviews highlight severe cleanliness issues including dirty rooms and bathrooms.
Service
8.11
Some guests mentioned positive interactions with staff but overall experiences varied.
Location
7.65
Nice location mentioned positively in reviews.
Room Quality
4.6
Reports of outdated bathrooms and flooding issues affected the overall room quality.
Amenities
6.63
Amenities like the pool received positive feedback, but other amenities like the ice machine were broken.
Value for Money
6.59
Rated as okay for the price but overall dissatisfaction noted.
Food and Beverage
5.64
No positive mentions about food services, and complaints about breakfast quality.
Overall Experience
5.11
Overall guest experiences were predominantly negative with significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:27

Property Description

Luxurious Accommodations
Opal Hotel & Suites offers elegantly designed rooms with modern amenities such as flat-screen TVs, refrigerators, coffee makers, and microwaves. Select rooms even feature a cozy seating area with a sofa bed for added comfort.

Convenient Facilities
Guests can enjoy a refreshing swim in the pool or maintain their fitness routine at the on-site fitness centre. Business travelers will appreciate the well-equipped business centre, while everyone can benefit from the complimentary WiFi and convenient laundry facilities.

Nearby Attractions
Located just a short drive from popular attractions like Universal Orlando Resort and SeaWorld Orlando, Opal Hotel & Suites provides the perfect base for exploring the vibrant city of Orlando.

Book your stay at Opal Hotel & Suites now to experience a perfect blend of comfort, convenience, and luxury!

Important information:

Guests must be at least 21 years of age to check-in.

Please note the credit card used for booking must be presented at check-in. The name on the credit card used at check-in for room charges and/or incidentals must belong to a member of the traveling party. Third-party credit cards are not accepted.

On Saturday and Sunday you must be 21 to enter the pool area. between the hours of 11 am and 6 pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6
Based on 1112 reviews
Cleanliness: 3.64
Service: 8.11
Location: 7.65
Room Quality: 4.6
Amenities: 6.63
Value for Money: 6.59
Food and Beverage: 5.64
Overall Experience: 5.11
L
Lender family_with_children us
1
2026-04-21 via Nuitee
W
Wilson family_with_children us
1
Absolutely horrifying !!
Pros:

Absolutely nothing other than Lisa. early in the morning helping us out with ice ! Because there was none to be found !

Cons:

To started off !! 16 cops blocking the entrance! As soon as my daughter and I went to unload the car, we witnessed a domestic dispute across the parking lot with a woman screaming at the top of her lungs. Somebody please help call the cops. ! And yelling at him not to touch her as he was chasing her !!!!!! then to find six gaping holes in the wall around fire fixtures, no emergency latch on the inside door! Light fixture completely hanging down 6 inches where I can see all the wiring in the underneath of the floor above! Holes in the shower around fixture! ! This is absolutely unacceptable that this room was even rented ! Felt like I was in some sort of horror movie the only car in the parking lot! Had it not have been late when we arrived and had such an early morning?! I would’ve stayed somewhere else!!!
Six gaping holes in the wall! were six gaping ! A smell like I can’t even explain ! Doors with no locks!

2026-04-19 via Nuitee
I
Ildar couple us
10
2026-04-19 via Nuitee
L
Lashunda couple us
5
So much for last minute sleep
Pros:

Check in was fast

Cons:

My bed had hair on it and chocolate hope it wasn’t shit it wasnt clean but hay 3am I was to tired to complain I should get a refund

2026-04-17 via Nuitee
S
Shequita couple us
10
2026-04-17 via Nuitee
M
Maria Cecilia solo_traveller us
5
Regular
Pros:

Regular

Cons:

Pool estaba el agua sucia

2026-04-12 via Nuitee
P
Piedra family_with_children us
1
2026-04-10 via Nuitee
B
Byine family_with_children us
1
Sad, depressing and i have requested to be refunded
Pros:

I did not stay at the property. It was dirty, rented weekly and had too much local activity for me and my family. Not safe! Requested refund! Remove it from Booking.com

Cons:

It was nasty. The landings, steps, elevators, air conditioning leaking and/or spitting water on your legs as you walked by. The room number was missing. I returned my key, cancelled my stay and went to a clean safe hotel.

2026-04-10 via Nuitee
D
Danielle couple us
4
It was cheap in a pinch would stay again
Pros:

Honestly nothing

Cons:

Elevators were busted was on the 4th floor my daughter is a large woman so hard for here to walk up stairs, the hotel door wouldn’t lock the mother board was busted.

2026-04-09 via Nuitee
C
Cynthia couple us
3
it could have been better
Pros:

check out was good. breakfast was not bad.

Cons:

bathroom walls and shower curtain dirty. Found a roach crawling. The stairs looks bad.

2026-04-08 via Nuitee
J
julio solo_traveller ar
6
Es un lugar que tiene potencial para mejorar mucho.
Pros:

Ubicación

Cons:

Limpieza

2026-04-07 via Nuitee
J
Javier ignacio family_with_children cl
1
Pros:

No me han devuelto el dinero de garantía y ya ha pasado más de 2 meses

Cons:

No me han devuelto el dinero de garantía de 100 dólares y ya han pasado 2 meses

2026-04-06 via Nuitee
L
Lashunda couple us
10
2026-04-06 via Nuitee
C
Cristhian family_with_children us
1
Mal experiencia
Pros:

N/A

Cons:

Las instalaciones muy sucias y abandonadas. Mal atención del personal. Mo servia el ascensor

2026-04-05 via Nuitee
C
Cynthia couple us
1
Awful
Pros:

The price

Cons:

The room was filthy. There was an abundance of hair on the floor. Once the covers was pulled back, There was hair in the bed. We had to use our own blankets to lay on to avoid the hair. The bathroom appeared to have mole throughout ceiling and bottom of the walls and floor as well as rust. Visible repairs need to be made in this unit. As soon as I checked in, I identify that there was no remote control for the TV. I called the front desk, requested a remote and was told that it would be brought over after about an hour. I called again and I was told again that it would be sent to the room. Needless to say I checked out the next day and still did not receive the remote. We left a pair of socks in the room for housekeeping to see just how filthy the floors were.

2026-04-02 via Nuitee
B
Brianna couple us
1
2026-04-02 via Nuitee
J
Jaynease couple us
1
Very uncomfortable
Pros:

They need to upgrade

Cons:

O’clock

2026-03-31 via Nuitee
G
green family_with_children us
7
2026-03-29 via Nuitee
D
Daniel couple us
10
Pros:

The beds are so comfy and the staff is so kind.

2026-03-27 via Nuitee
M
Monica family_with_children us
4
Pros:

La ubicación

Cons:

Pagamos por desayuno incluido y un día no hubo pan que x q olvidaron sacarlo de la nevera el día anterior …y la solución fue quitar del bufet el rack.
Las zonas comunes están sucias y descuidadas .

2026-03-27 via Nuitee