Crowne Plaza - Chicago West Loop by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.4 (1402 reviews)
25 S Halsted St , Chicago , US
+1 312-829-5000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value
Cons:
Poor cleanliness
Outdated decor
Limited breakfast options

Categories

Cleanliness
7.79
Mixed feedback regarding cleanliness, with mentions of dirty rooms and required renovations.
Service
9.26
Many positive remarks about the friendly and accommodating staff.
Location
9.3
Repeatedly praised for its convenient and excellent location.
Room Quality
7.75
Several comments on outdated rooms and issues like a smoky smell and noisy air conditioning.
Amenities
8.28
General satisfaction noted, but some specific amenities like towels were lacking.
Value for Money
8.24
Considered good value given the location, but some felt quality was lacking.
Food and Beverage
7.79
Breakfast options received criticism for being mediocre.
Overall Experience
8.76
Despite minor issues, most guests expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:18

Property Description

Prime Location near United Center
Located just moments from the United Center, home to the Chicago Bulls, the Crowne Plaza Hotel Chicago offers convenient access to city center attractions.

Comfortable Accommodations and Dining
Guestrooms at the hotel feature large work desks and tea/coffee-making facilities. Indulge in unique American cuisine at the on-site Dine restaurant for breakfast, lunch, and dinner.

Proximity to Major Attractions
Easily reach the Magnificent Mile shopping area and Navy Pier via a short L train journey. Explore charming shops, renowned restaurants, and vibrant nightlife nearby. Union Station, with Metra and Amtrak rail lines, is a mere 12 minutes' walk from the hotel.

Experience the best of Chicago at Crowne Plaza Hotel - Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

8.4
Based on 1402 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
P
Paul • extended_group • gb
8
2026-10-17 • via Nuitee
M
Marco • couple • it
9
Buon rapporto qualità prezzo
Pros:

pulizia

Cons:

posizione

2026-10-17 • via Nuitee
G
Gottfried • couple • at
7
Cons:

Lärm der Autobahn

2026-10-17 • via Nuitee
C
Christopher • couple • gb
9
Convenient location, friendly staff, comfortable room.
Pros:

Hotel was in a great location. Conveniently located for West Loop’s restaurants and only short walk or bus ride into downtown. The staff were friendly and helpful, and the room was comfortable and clean. Putting out fruit and snacks for marathon runners was a nice touch, which was appreciated.

Cons:

Nothing really.

2026-10-15 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-10-15 • via Nuitee
R
Ricardo • extended_group • pr
10
2026-10-13 • via Nuitee
I
Ivyana • couple • us
6
2026-10-13 • via Nuitee
I
Ismail Hakki • solo_traveller • tr
6
Pros:

Location and staff were excellent

Cons:

Too expensive for its condition.

2026-10-13 • via Nuitee
S
Stefano • couple • it
10
Centro raggiungibile solo con mezzi pubblici
Pros:

Accoglienza

Cons:

Il prezzo

2026-10-13 • via Nuitee
J
Jason • couple • us
7
2026-10-11 • via Nuitee
J
Jean • solo_traveller • us
9
2026-10-07 • via Nuitee
P
Paul • couple • us
9
I would recommend this hotel to anyone.
Pros:

The breakfast buffet was very good. The A/C in the room worked very well.

2026-09-12 • via Nuitee
E
Edgar • couple • us
10
2026-09-09 • via Nuitee
J
JoAnne • solo_traveller • us
10
2026-09-05 • via Nuitee
A
Andre • solo_traveller • us
9
Pros:

Nice hotel in a good location

2026-09-01 • via Nuitee
R
Rueter • solo_traveller • us
8
2026-08-27 • via Nuitee
T
Teodora • solo_traveller • us
8
2026-08-25 • via Nuitee
R
Raven • couple • us
6
Pros:

It was a great location very close to attractions and restaurant was really good.

Cons:

Our t.v had bad cable connection kept going in and out about every 20-30 seconds couldn’t watch a full tv show. No microwave in room. Did not like the fact we had to pay for parking garage daily. For the price I had to pay it wasn’t worth it.

2026-08-24 • via Nuitee
T
TBO11 • solo_traveller • us
7
Alright hotel
Pros:

Convenient access to parking garage.

Cons:

The hotel is old. Staff customer service was okay.

2026-08-24 • via Nuitee
J
Jerrie • solo_traveller • us
6
It was acceptable, but I probably would not stay there again.
Pros:

The property is in a good location, the rooms were large and clean. The hotel is just pretty old. The ceilings are low, it’s dark, the colors are brown, and it just comes across as needing an update. Staff was great very friendly.

Cons:

The property is super close to the highway so you have highway noise, sirens, all day and night. It lightens up in the night but always there. The hotel is dark and comes across as outdated. The hotel gym was small, dark with low ceilings and not a place I wanted to spend time in. I went outside for a walk instead.

2026-08-24 • via Nuitee