Crowne Plaza - Chicago West Loop by IHG

The area, it was close to Fulton market. The gym was pretty good and they cleaned our room each day.

The security seemed to be really good

Location

the location

Good location and the king suite set up was ideal for my family. Staff were very welcoming and even my dog felt welcome. Facilities were clean

Crowne Plaza: Proof that “Crowne” is just a fancy spelling and not an actual upgrade.
Don’t let the name fool you. “Crowne” does not mean crown. It does not mean regal. It does not mean nicer. It just means someone in marketing thought an extra “e” would make the 1980s carpet feel more prestigious.
The room was a masterclass in dated disappointment. The carpet hasn’t been touched since shoulder pads were cool and it shows - loud, tired, and somehow still collecting regrets. Chunks were missing from the bottom of the door like the room itself tried to leave and only made it halfway. The balcony was there in spirit (and in concrete), but chairs were apparently optional. You can stand outside and reflect on your life choices, but you can’t sit down to do it.
The bathroom rounded things out with a few mystery hairs that were definitely not mine and felt like they’d been there longer than the wallpaper. Everything had that special sticky-dusty energy of a place that stopped trying sometime around the Reagan administration.
I’ve stayed in older hotels that still felt cared for. This one felt both ancient and neglected at the same time - an impressive, if unintentional, achievement.
So no, Crowne does not mean crown. It just means you should keep driving.

Location in close proximity to vacation venue.

room was spacious - with a balcony and the location is prime!

Good location, rooms clean, friendly staff. Good breakfasts

Tiana was great. I was so relieved to have a helpful smiling face greet me. Will stay again.

Regina, Regina, Regina! From check in to every time help was needed or an interaction with her was had she was professional and courteous. Even when I expressed the bad service from a staff who was working the night shift Vernell, I believe was his name, she was shocked and appalled informed me of him being a manager and apologized for his lack of professionalism. Miguel came to deliver the services that Vernell refused when he abruptly hung the phone up while I was asking him for fresh towels. Miguel warm smile and politeness made the interaction with Vernell slightly fade. Ms. Regina deserves a raise and promotion, she was always moving and assisting Guest each time I seen her, which was often as I wash in and out periodically. Her compliments on my hair on a bad hair day made my day as well, lol. Miguels quick response time, professionalism and empathy need to be recognized as well. This is the type of employee's is who I'd like to interact with when I'm checking into a hotel. Even the breakfast staff was pleasant and food was awesomely prepared.

Nice hotel

Regina at the front desk was amazing, she went above and beyond for my reservation and made sure all my request were handled seamlessly. God bless her

I had the distinct pleasure of interacting with Regina during my check-in experience. I arrived not having reservations and I was stressed. It was also the holiday weekend so the city was quite busy. That woman calmed my nerves. She was pleasant and she took her time to find me the best accommodations for me and took extra steps that went above and beyond. If this is the type of people that they hire, this is the poster child for excellence. Customer service is not dead. In fact, Regina is an example of what customer service should be. I tipped my hat applaud you for your kindness and your professionalism. If there is an employee of the month it should be Regina. 🤗

Best part about the trip was Regina at the front desk front making sure everything ran smoothly for my lady’s birthday