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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Parking garage
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Beachfront
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Minimarket on site
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Concierge service
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Snack bar
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ATM/cash machine on site
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Vending machine - drinks
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Private beach area
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Vending machine - snacks
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Kid-friendly buffet
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Outdoor furniture
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Coffee Shop on site
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Prime Location near United Center
Located just moments from the United Center, home to the Chicago Bulls, the Crowne Plaza Hotel Chicago offers convenient access to city center attractions.
Comfortable Accommodations and Dining
Guestrooms at the hotel feature large work desks and tea/coffee-making facilities. Indulge in unique American cuisine at the on-site Dine restaurant for breakfast, lunch, and dinner.
Proximity to Major Attractions
Easily reach the Magnificent Mile shopping area and Navy Pier via a short L train journey. Explore charming shops, renowned restaurants, and vibrant nightlife nearby. Union Station, with Metra and Amtrak rail lines, is a mere 12 minutes' walk from the hotel.
Experience the best of Chicago at Crowne Plaza Hotel - Book your stay now!
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 54 per day.
Location
Guest Reviews
West Loop is a nice neighborhood but make sure your room is not facing the highway - it's incredibly loud.
The hotel is severely outdated and incredibly loud due to highway proximity, but our primary issue is the highly unprofessional staff and a completely botched room booking.
Room Downgrade: Upon a late night check in, staff informed us our booked twin room (two beds) was unavailable. Instead, we were placed in a room with a pull-out sofa and one bed. Though labeled a "suite," it forced one of us to make our own bed and sleep on a sofa mattress.
Poor Communication & Room Forfeiture: The next morning, the front desk called to say our twin room was ready. Because we were still sleeping, we were going to check in with the front desk later that morning. We were never warned of a time limit, yet when we went downstairs with our belongings, staff informed us they had given our room away.
Displacement & Lack of Communication: Within 12 hours, we went from the wrong room type to no room at all and were forced to put our luggage in storage. Staff promised to call us the moment a room opened up. Instead, they left us entirely without updates for over 7 hours (from 10:30 AM to past 6:00 PM). We only discovered a room was finally available when we returned to the hotel that evening.
Unprofessional Staff: Throughout this ordeal, the front desk was rude, impatient, and treated us like a nuisance rather than guests experiencing a hotel-caused error. Breakfast vouchers did not make up for this treatment.
Lack of Accountability: Booking.com attempted to contact the hotel on our behalf to cancel the remainder of our stay, but the front desk never picked up their phone calls or respond to emails.
Good location.
Most of the front desk staff was very nice and professional. One was not. Will not mention name but was talked to very rudely and unprofessional. Will not be staying here again. Bathroom was not clean but rest of room was. Waited for 3 hours to get into our room after check in time.
It was clean, and the staff was very kind and helpful. I love the fact that WholeFoods was around the corner!
N/A
Breakfast was good and the location ideal fit my vacation.
Not applicable
Room was nice, clean, and comfortable. Bed was comfortable and clean. The location was safe and within walking distance of all my activities I planned for my stay.
The only issue I faced was my thermostat on the wall turned off and I couldn't figure out what happened with it. This was on my last day so it wasn't a big deal.
Our room was in dire need of an upgrade and soundproofing. Our room was on the 14th floor overlooking the expressway from a balcony. It was absurdly loud until after midnight. The front desk gave us earplugs to help. The TV was not chrome share compatible, couldn't mirror my mobile so, bring an adapter to plug into the unit to direct share.
However, the front desk staff were excellent and on top of their game. Rye Deli has a solid breakfast buffet and they make great lattes to help wake you up. Service at the Rye was also excellent. Overall not bad if you don't stay on the side of the expressway.
Service was impeccable. Robin was awesome
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Location
1. Cleanliness
2. Decor very outdated
3. Turn carpet in our room
4. Sink too small
5. Toilet was too low to ground.
6. Lobby outdated and uncomfortable and nothing seemed clean.
7. Ice maker out of order
8. Called front desk as no toilet paper in room and was told I’d have to come down to get it. This was at 11:30 at night and had to wait 25 min. before I was waited on!
clean and had a nice restaurant
was charged for a room before check and was not notified of this.
Location
I booked online for a double bed and queen bed. Paid a little extra for a queen but got two double beds.
The location was excellent.
A lot of noise, we could hear the highway during the whole night.
The AC was too loud
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