Crowne Plaza Milan - Malpensa Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (3942 reviews)
Via Ferrarin 7 , Case Nuove , it

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean and comfortable rooms
Excellent restaurant
Cons:
Misleading charges for amenities
Service issues with airport shuttle
Inconsistent communication about services

Categories

Cleanliness
7.85
Some concerns about the shower not working properly and inconsistent experiences with cleanliness in terms of amenities.
Service
8.35
Most interactions mentioned friendliness; however, significant issues with shuttle service were highlighted.
Location
8.85
Convenient location for airport access, well appreciated by most guests.
Room Quality
8.35
Rooms were described as clean and comfortable, with good furnishings and soundproofing.
Amenities
7.35
Confusion regarding shuttle service charges and some amenities were not well communicated.
Value for Money
7.85
While some guests appreciated the experience, others felt some charges were misleading considering room prices.
Food and Beverage
8.35
Restaurant food quality was noted as excellent, contributing positively to the experience.
Overall Experience
7.85
Good overall, but several operational issues impacted the overall satisfaction significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:24

Property Description

High-Tech Guest Rooms

Experience modern comfort in our high-tech guest rooms equipped with satellite TV and air conditioning. Unwind after a long day of travel in a cozy space designed for your relaxation.

Health and Fitness Centre

Indulge in luxury at our health and fitness centre featuring a sauna and Turkish bath. Keep up with your wellness routine while staying with us and rejuvenate your body and mind.

Convenient Amenities

Enjoy the convenience of free private parking, Mediterranean cuisine at our restaurant, and a late-night bar. With a large secure car park and shuttle service to/from Malpensa Airport, we ensure a stress-free stay for our guests.

Book your stay at Crowne Plaza Milan Malpensa Airport for a seamless travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MXP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 3942 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.85
Room Quality: 8.35
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
T
tania • solo_traveller • it
9
2026-04-25 • via Nuitee
R
Riccardo • solo_traveller • it
9
Comodità accesso aeroporto Malpensa
Pros:

Posizione nei pressi dell’aeroporto di Malpensa

Cons:

Receptionist fredde ed apatiche.

2026-04-25 • via Nuitee
B
Beniamino • couple • us
7
Paid for the convenience but definitely not worth it.
Pros:

Close to the airport. Breakfast selections were good.

Cons:

The beds and pillows were not comfortable. The restaurant pasta was over cooked.

2026-04-25 • via Nuitee
O
OLIINYK • couple • ua
8
2026-04-24 • via Nuitee
S
Stefano • couple • it
8
2026-04-24 • via Nuitee
R
Roberto • solo_traveller • es
9
Estupendo lugar antes de un vuelo
Pros:

Muy amables. Todo muy limpio y fácil. Se esforzaron en hablar mi idioma.

Cons:

Escuchaba a alguien en otra habitación amándose mucho con otro alguien.

2026-04-24 • via Nuitee
G
Gert • couple • ch
9
Generell ein gutes Hotel zum Übernachten um am nächsten Tag einen weiteren Flug zu nehmen
Pros:

Sehr freundliches Personal, gutes Frühstück Buffet
Sehr sauber, guter Shuttle zurück zum Flughafen Malpensa

Cons:

Vom Flughafen zum Hotel mit dem öffentlichen Verkehrsmittel zu fahren ist einfach, jedoch ist die Distanz zum Hotel zu Fuss von der Bus Aussteigestation mit etwa 1,2 km zu weit.

2026-04-24 • via Nuitee
T
Tamara • family_with_children • ch
10
2026-04-22 • via Nuitee
D
Deborah • couple • us
9
2026-04-22 • via Nuitee
G
Giuseppe • couple • it
8
E' stato soddisfacente
2026-04-22 • via Nuitee
A
ALVARO JOSE • solo_traveller • br
10
2026-04-21 • via Nuitee
E
Esther • solo_traveller • us
10
Great place, great value, great location!
Pros:

It was simple, clean, nice, friendly staff, nice resturant and quiet location. Convenient to the airport with a free shuttle. It was perfect!

Cons:

N/A

2026-04-21 • via Nuitee
H
HANI • extended_group • ba
8
Nice value for your money, would book again.
Pros:

Hearty breakfast, comfy mattress, helpful staff.

Cons:

A little sketchy to find the place, having your own car is recommended.

2026-04-21 • via Nuitee
V
Victor • solo_traveller • ru
7
Pros:

близко к аэропорту, бесплатный шаттл в обе стороны, чистый номер, приличный завтрак.

2026-04-20 • via Nuitee
A
Alfredo • couple • it
10
Pros:

Pulizia, silenzio

2026-04-20 • via Nuitee
R
Roberta • couple • it
10
2026-04-20 • via Nuitee
A
Ariel • solo_traveller • il
7
location excellent, service excellent, room for improvement in room cleanliness and soundproofing
Pros:

The stay was welcoming, the room was comfortable
the location was excellent because my flight was delayed and I missed my train and needed to stay at a moments notice

Cons:

the room wasn't completely clean (dust on the floor)
The door was not sealed well and I could hear people walking in and out of their doors all night
Also, it wasn’t mentioned that i need to pay the shuttle bus, which I was surprised to find out at checkout

2026-04-20 • via Nuitee
F
Fabio Maia • couple • br
10
2026-04-19 • via Nuitee
S
Sonia • couple • ch
9
Pratique et efficace
Pros:

prix propreté professionnalisme rapidité

2026-04-19 • via Nuitee
M
Malcolm • solo_traveller • nz
8
2026-04-19 • via Nuitee