Crowne Plaza Milan - Malpensa Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (3942 reviews)
Via Ferrarin 7 , Case Nuove , it

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean and comfortable rooms
Excellent restaurant
Cons:
Misleading charges for amenities
Service issues with airport shuttle
Inconsistent communication about services

Categories

Cleanliness
7.85
Some concerns about the shower not working properly and inconsistent experiences with cleanliness in terms of amenities.
Service
8.35
Most interactions mentioned friendliness; however, significant issues with shuttle service were highlighted.
Location
8.85
Convenient location for airport access, well appreciated by most guests.
Room Quality
8.35
Rooms were described as clean and comfortable, with good furnishings and soundproofing.
Amenities
7.35
Confusion regarding shuttle service charges and some amenities were not well communicated.
Value for Money
7.85
While some guests appreciated the experience, others felt some charges were misleading considering room prices.
Food and Beverage
8.35
Restaurant food quality was noted as excellent, contributing positively to the experience.
Overall Experience
7.85
Good overall, but several operational issues impacted the overall satisfaction significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:24

Property Description

High-Tech Guest Rooms

Experience modern comfort in our high-tech guest rooms equipped with satellite TV and air conditioning. Unwind after a long day of travel in a cozy space designed for your relaxation.

Health and Fitness Centre

Indulge in luxury at our health and fitness centre featuring a sauna and Turkish bath. Keep up with your wellness routine while staying with us and rejuvenate your body and mind.

Convenient Amenities

Enjoy the convenience of free private parking, Mediterranean cuisine at our restaurant, and a late-night bar. With a large secure car park and shuttle service to/from Malpensa Airport, we ensure a stress-free stay for our guests.

Book your stay at Crowne Plaza Milan Malpensa Airport for a seamless travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MXP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 3942 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.85
Room Quality: 8.35
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
L
Lucia • couple • it
8
2026-03-21 • via Nuitee
Y
yoram • family_with_children • il
9
Pros:

Breakfast,shuttle from and to the airport,friendly and helpful stuff

2026-03-21 • via Nuitee
G
Gianluca • solo_traveller • it
10
Pros:

Hotel comodo per chi arriva e parte dall'aeroporto di Malpensa, pulito e staff qualificato ed educato.

2026-03-19 • via Nuitee
P
Philip • solo_traveller • us
4
Overpriced airport hotel with NO FREE SHUTTLE
Pros:

Standard hotel with a good breakfast.

Cons:

Overpriced airport airport hotel with no scheduled airport shuttle! The shuttle needs to be booked and costs 5 euros by day and 10 euros by night. And it stops at an additional hotel on the way.

2026-03-19 • via Nuitee
K
Katerina • family_with_children • lu
6
2026-03-18 • via Nuitee
R
Rondina • family_with_children • it
10
2026-03-17 • via Nuitee
A
Antonella • solo_traveller • ch
7
2026-03-17 • via Nuitee
L
luca lodigiani • family_with_children • it
8
2026-03-17 • via Nuitee
R
Rossella • family_with_children • it
8
2026-03-17 • via Nuitee
A
Akihito • extended_group • jp
7
快適
Pros:

設備よし

Cons:

空港からの距離が中途半端

2026-03-16 • via Nuitee
E
ELENA CHRISTOU • family_with_children • cy
8
2026-03-16 • via Nuitee
D
Dino • couple • us
9
Pros:

breakfast was excellent

2026-03-16 • via Nuitee
D
Debra • family_with_children • us
8
2026-03-16 • via Nuitee
A
April Ann • couple • us
10
Would Highly Recommend!
Pros:

The hotel and our room were impeccable. Our room was very clean and most esp the bathroom which I am very particular of. The restaurant is a must to try.. The servers in the restaurant provided a wonderful customer service. Food was delicious as well. Worth every penny!

Cons:

The check in and check out was smooth. But just had a little delay of the tHotel Transfer to the Airport.

2026-03-16 • via Nuitee
L
Laurent • couple • fr
8
2026-03-16 • via Nuitee
M
Michael • family_with_children • gb
8
2026-03-15 • via Nuitee
T
tamari amiranashvili • family_with_children • ge
10
Pros:

It's close to the airport, which is why we booked it the night of our flight.

Cons:

There were no markets nearby.

2026-03-15 • via Nuitee
A
Anna-Lena • extended_group • se
4
Helt ok om man behöver sova i närheten av flygplatsen
Cons:

Att duschen inte gick att växla från bad till dusch, att det var ett svart hårstrå på kudden och att det var allmänt slitet… Men personalen är gullig!

2026-03-15 • via Nuitee
C
Christian • family_with_children • de
7
2026-03-15 • via Nuitee
S
Stefano • family_with_children • it
3
Pros:

Comodo per l]'aeroporto

Cons:

Ristorante banale e di qualità mediocre, bar pessimo (pessimi cocktail, con proporzioni non mantenute, piuttosto annacquati e cari per la qualità offerta)

2026-03-15 • via Nuitee