Crowne Plaza Milan - Malpensa Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (4468 reviews)
Via Ferrarin 7 , Case Nuove , it
+39 0331 21161

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean and comfortable rooms
Excellent restaurant
Cons:
Misleading charges for amenities
Service issues with airport shuttle
Inconsistent communication about services

Categories

Cleanliness
7.85
Some concerns about the shower not working properly and inconsistent experiences with cleanliness in terms of amenities.
Service
8.35
Most interactions mentioned friendliness; however, significant issues with shuttle service were highlighted.
Location
8.85
Convenient location for airport access, well appreciated by most guests.
Room Quality
8.35
Rooms were described as clean and comfortable, with good furnishings and soundproofing.
Amenities
7.35
Confusion regarding shuttle service charges and some amenities were not well communicated.
Value for Money
7.85
While some guests appreciated the experience, others felt some charges were misleading considering room prices.
Food and Beverage
8.35
Restaurant food quality was noted as excellent, contributing positively to the experience.
Overall Experience
7.85
Good overall, but several operational issues impacted the overall satisfaction significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:24

Property Description

High-Tech Guest Rooms

Experience modern comfort in our high-tech guest rooms equipped with satellite TV and air conditioning. Unwind after a long day of travel in a cozy space designed for your relaxation.

Health and Fitness Centre

Indulge in luxury at our health and fitness centre featuring a sauna and Turkish bath. Keep up with your wellness routine while staying with us and rejuvenate your body and mind.

Convenient Amenities

Enjoy the convenience of free private parking, Mediterranean cuisine at our restaurant, and a late-night bar. With a large secure car park and shuttle service to/from Malpensa Airport, we ensure a stress-free stay for our guests.

Book your stay at Crowne Plaza Milan Malpensa Airport for a seamless travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MXP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 4468 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.85
Room Quality: 8.35
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
H
Helga • solo_traveller • is
8
2026-07-25 • via Nuitee
C
CHIARA • solo_traveller • it
10
2026-07-25 • via Nuitee
L
Leigh • couple • au
8
Good stay
Pros:

Clean and comfortable, does the job for the night.

Cons:

Need to be a little clearer with the shuttle reservation system to arrive to the hotel

2026-07-25 • via Nuitee
R
Rüdiger • couple • de
5
Cons:

Eben nur ein Flughafenhotel in der Pampa

2026-07-25 • via Nuitee
G
Giorgio • family_with_children • ch
8
ok
Pros:

The cost of basic Italian food (cornetto) was too high

Cons:

Absebce of full time vending faxcilities for food and drink; and the computer system was a disaster

2026-07-25 • via Nuitee
F
Faye Louise • solo_traveller • au
7
The staff were helpful. They should have a WhatsApp number to call to organise the bys to the hotel from the airport. I
Pros:

Convenient to the airport

Cons:

Bathroom smelt a bit mouldy

2026-07-25 • via Nuitee
F
Freydís • solo_traveller • is
4
Cons:

Our room smelled like mold

2026-07-25 • via Nuitee
G
giovanni • couple • it
10
2026-07-24 • via Nuitee
D
Dagan • solo_traveller • il
8
2026-07-24 • via Nuitee
M
Margaux • couple • fr
10
Très bien !
2026-07-23 • via Nuitee
J
James • couple • us
6
It was OK for one night but probably wouldn’t come back.
Pros:

The staff was very nice

Cons:

The property was very difficult to find and is showing its age.

2026-07-23 • via Nuitee
G
Gemma • extended_group • it
8
2026-07-23 • via Nuitee
E
ENIO • couple • ch
8
2026-07-23 • via Nuitee
C
Christopher • solo_traveller • gb
7
Pros:

Comfy bed, quiet and dark room. Breakfast buffet decent.

Cons:

Time waiting for shuttle to come after arriving late plus transfer time added at least 30 mins to our night. Bath/shower too small to be useful for both. A dedicated shower would be far better and not soak the floor.

2026-07-23 • via Nuitee
C
Claire • solo_traveller • gb
8
2026-07-22 • via Nuitee
R
Ramesh • solo_traveller • in
9
2026-07-22 • via Nuitee
L
Luciana • family_with_children • br
10
Serviço de transfer do aeroporto, sugiro se informar como faz antes de chegar caso não fale italiano ou inglês.
Pros:

Tem transfer do aeroporto pelo valor de 5-10 euros (dependendo do horário) por pessoa.
Funcionario muito atencioso, esforçou muito para que nós entendêssemos o lugar de pegar o transfer do aeroporto.

Cons:

Não ter quarto para família, 2 adultos e 2 crianças.

2026-07-22 • via Nuitee
C
Chowonbaekdu • couple • kr
9
2026-07-21 • via Nuitee
C
Chowonbaekdu • couple • kr
9
2026-07-21 • via Nuitee
D
David • solo_traveller • nz
8
Pros:

Location, cleanliness easy check in and out. Beds were very comfortable.

Cons:

The restaurant had a limited menu, both of our meals were very salty so much so my daughter couldn't finish her's and ended up going to the bar area for a toasted sandwich.

2026-07-21 • via Nuitee