Crowne Plaza Milan - Malpensa Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (3942 reviews)
Via Ferrarin 7 , Case Nuove , it

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean and comfortable rooms
Excellent restaurant
Cons:
Misleading charges for amenities
Service issues with airport shuttle
Inconsistent communication about services

Categories

Cleanliness
7.85
Some concerns about the shower not working properly and inconsistent experiences with cleanliness in terms of amenities.
Service
8.35
Most interactions mentioned friendliness; however, significant issues with shuttle service were highlighted.
Location
8.85
Convenient location for airport access, well appreciated by most guests.
Room Quality
8.35
Rooms were described as clean and comfortable, with good furnishings and soundproofing.
Amenities
7.35
Confusion regarding shuttle service charges and some amenities were not well communicated.
Value for Money
7.85
While some guests appreciated the experience, others felt some charges were misleading considering room prices.
Food and Beverage
8.35
Restaurant food quality was noted as excellent, contributing positively to the experience.
Overall Experience
7.85
Good overall, but several operational issues impacted the overall satisfaction significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:24

Property Description

High-Tech Guest Rooms

Experience modern comfort in our high-tech guest rooms equipped with satellite TV and air conditioning. Unwind after a long day of travel in a cozy space designed for your relaxation.

Health and Fitness Centre

Indulge in luxury at our health and fitness centre featuring a sauna and Turkish bath. Keep up with your wellness routine while staying with us and rejuvenate your body and mind.

Convenient Amenities

Enjoy the convenience of free private parking, Mediterranean cuisine at our restaurant, and a late-night bar. With a large secure car park and shuttle service to/from Malpensa Airport, we ensure a stress-free stay for our guests.

Book your stay at Crowne Plaza Milan Malpensa Airport for a seamless travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MXP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 3942 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.85
Room Quality: 8.35
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
A
Alina • family_with_children • au
8
Great stay for arriving or leaving from the airport
Pros:

Good location, clean and comfortable

Cons:

I’m not sure what happened but I had to wait nearly 2 hours for the shuttle from the airport.

2026-03-07 • via Nuitee
A
Anastasiia • couple • ru
5
2026-03-07 • via Nuitee
S
Sandra • couple • it
9
Bella scoperta
Pros:

Ottimo prezzo, vicinanza all'aeroporto e buon ristorante. Postazione per ricarica macchina elettrica e possibilità di lasciare la macchina parcheggiata lì durante il viaggio

2026-03-07 • via Nuitee
R
Roberta • family_with_children • it
9
Pros:

Assistenza del personale
Camera silenziosa
Colazione di buona qualità

Cons:

Nulla

2026-03-06 • via Nuitee
M
Magnus Gunnar • solo_traveller • is
7
Cons:

The shuttle didn’t show up

2026-03-06 • via Nuitee
P
PAULO ROBERTO • solo_traveller • br
9
2026-03-06 • via Nuitee
T
Tali • couple • fr
6
2026-03-06 • via Nuitee
B
bannò • family_with_children • it
10
Ci ritornerei per l’ordine e l’accoglienza
Pros:

Tutto

Cons:

Isolato

2026-03-06 • via Nuitee
Y
Yaroslav • solo_traveller • il
8
2026-03-06 • via Nuitee
F
Federica • family_with_children • it
8
Buon hotel vicino a Malpensa
Pros:

Camere ampie e struttura recente

Cons:

Tutto ok

2026-03-06 • via Nuitee
P
Philippe • solo_traveller • fr
9
Pros:

Tout était vraiment parfait . Très propre personnel très gentil .
Une navette gratuite est à disposition pour aller à l'aéroport ..

Cons:

Si je dois être difficile. Le gym ce ter surtout des appareils de cardio plutôt que de fitness .. mais c'est vraiment pour trouver quelque chose à dire ...
Tout est tes bien ..beau sauna et bains turc etc .
Très bel hôtel

2026-03-05 • via Nuitee
A
Ann • solo_traveller • us
8
Great bathroom and generous room size. Hotel shuttle was very useful for getting to a flight.
Pros:

I did not try the restaurant based upon reviews.

Cons:

Airplane noise. Could not get room cool enough (although there was a thermostat).

2026-03-05 • via Nuitee
L
Leo • couple • jp
10
2026-03-04 • via Nuitee
P
Paola • solo_traveller • be
8
2026-03-04 • via Nuitee
A
Alin • solo_traveller • ro
5
2026-03-03 • via Nuitee
S
SERGEY • family_with_children • ru
10
2026-03-03 • via Nuitee
A
Anna • family_with_children • it
8
Pros:

Pulizia e cortesia

Cons:

Nulla

2026-03-02 • via Nuitee
L
Liz • solo_traveller • fr
6
Very good only let down by restaurant, breakfast was good as long as you didnt bother with the sausages and bacon
Pros:

Very nice once inside, room was lovely, plenty of towels, tv controls didnt work.

Cons:

Food in restaurant was dire, the microwaved pasta i paid 13 euros for was cold,how hard can it be to heat some pasta up ? I was woken up at 1,30 because someone decided to make a phone call outside my bedroom door for ten minutes, i eventually called reception and they stop the noise.

2026-03-02 • via Nuitee
N
Nikita • couple • it
4
notte insonne.
Pros:

i letti comodi, la tv piacevoli il bagno pure, ma manca il sapone per il bidet visto che sono tutti fissati ai muri.

Cons:

la navetta è diventata a pagamento dal 2026, cosa che prima era inclusa nel prezzo, non ce isolazione acustica nelle camere, non cia ha permesso di addormentarci all'ora da noi voluta perchè sentivamo le porte sbattere dei clienti che entravano e uscivano dalle loro camere.

2026-03-02 • via Nuitee
R
ROSA • solo_traveller • es
9
2026-03-02 • via Nuitee