Candlewood Suites Polaris by IHG

Hotels
•
Candlewood Suites
7.6 (633 reviews)
8515 Lyra Drive , Columbus , US
+1 614-505-1010

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Very convenient location (near restaurants, appointments, mall)
Friendly and professional staff
Well-equipped kitchen amenities in some rooms
Good value / affordable
On-site borrowable items (24-hour store) for guest convenience
Cons:
Cleanliness issues: smoky smells, dirty carpet, dust
Safety and parking concerns: multiple reports of break-ins / broken windows
Pool/hot tub reported dirty or closed
No complimentary breakfast and limited food options
Rooms sometimes left with items from previous guests or missing fixtures (e.g., shower curtain)
Inconsistent handling of pet fee / billing discrepancies reported

Categories

Cleanliness
5.2
Multiple reviews mention smoky or noxious smells, dirty carpet, dust missed by housekeeping and hallway odors; cleanliness is a clear weakness.
Service
9.2
Front desk and staff are repeatedly described as friendly and professional with helpful directions and assistance; some isolated service gaps around safety responses noted but overall positive.
Location
9.2
Consistently praised as convenient, near restaurants, appointments and shopping; location is a major strength.
Room Quality
7.8
Beds and room comfort are frequently commended and kitchens are well-equipped in some rooms, but issues like missing shower curtain, broken windows and carpet condition lower the score.
Amenities
7
Kitchen amenities and a 24-hour borrowable-items store are positives, but lack of complimentary breakfast and reports of a dirty/closed pool and hot tub reduce the rating.
Value for Money
8.8
Multiple guests note the hotel is affordable and a good value for the location and room features, despite some maintenance and safety concerns.
Food and Beverage
6
No complimentary breakfast is repeatedly mentioned and limited on-site food options/gift shop variety disappointed some guests, though some rooms have kitchen facilities.
Overall Experience
7.6
Mixed-but-leaning-positive: comfortable beds, great location and friendly staff balance notable issues with cleanliness, pool availability and parking/ safety incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Spacious Suites with Full Kitchens: Enjoy the convenience of full kitchens in every suite at Candlewood Suites Polaris, perfect for extended stays or quick meals.

Exceptional Amenities: From a 24-hour convenience store to a fitness center and outdoor barbecues, we have everything you need for a comfortable stay.

Convenient Location: Located near Polaris Fashion Place, The Ohio State University, and popular attractions like the Columbus Zoo, our hotel offers easy access to the best of Columbus.

Book your stay at Candlewood Suites Polaris now for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Beginning December 1st, Candlewood Suites Polaris will begin preauthorizing residents of Franklin and Delaware counties a $150 incidental fee. Exceptions are made for reservations made for business purposes. We do apologize for any inconvenience caused by this policy change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Guest Reviews

7.6
Based on 633 reviews
Cleanliness: 5.2
Service: 9.2
Location: 9.2
Room Quality: 7.8
Amenities: 7
Value for Money: 8.8
Food and Beverage: 6
Overall Experience: 7.6
D
dotty • solo_traveller • us
9
2026-10-31 • via Nuitee
C
Clint • solo_traveller • us
8
Bed was comfortable and has full kitchen amenities
Pros:

The lady at the front desk was very nice and told me directions to my room and thanked me for being a valued customer. 🙂

Cons:

Bathroom smelled heavily sanitized with something noxious.

2026-10-24 • via Nuitee
D
Don • couple • us
8
The place was great, but the staff needs training to handle accidents.
Pros:

The kichen was very good with lots of appliances and dishes.

Cons:

The shower curtain was missing, but they installed one for us.

2026-10-24 • via Nuitee
J
John • couple • us
9
2026-10-23 • via Nuitee
C
Cheryl • solo_traveller • us
8
2026-10-22 • via Nuitee
W
Wesley • couple • us
1
2026-10-15 • via Nuitee
R
RICHARD • solo_traveller • us
10
Pros:

Location was great & the staff was very professional.

2026-10-07 • via Nuitee
K
Khyler • solo_traveller • us
10
2026-09-14 • via Nuitee
A
Allan • solo_traveller • us
10
2026-09-13 • via Nuitee
S
Sara • couple • us
8
It’s was ok but not the best hotel
Pros:

Close to family

Cons:

Needed to be refreshed. Very dim lighting

2026-09-13 • via Nuitee
C
Cynthia • solo_traveller • us
2
Short
Cons:

Charged a pet fee when advertisement said no pet fee. Other guests said the same thing happened to them and they were in a group plan for a pet convention

2026-09-12 • via Nuitee
C
Ciara • couple • us
10
2026-09-12 • via Nuitee
B
Belinda • couple • us
10
2026-09-04 • via Nuitee
G
Gates • extended_group • us
7
Pros:

It was decent for the price

Cons:

Windows getting busted out during my stay, the smells in the hallway

2026-09-01 • via Nuitee
B
Burke • family_with_children • us
8
Great
Pros:

Location was ideal for our scheduled appointments. Staff was very friendly. The room was very comfortable.

Cons:

The carpet in the room could really use a good cleaning and housekeeping missed quite a bit of dust.

2026-08-29 • via Nuitee
T
Teresa • solo_traveller • us
8
2026-08-27 • via Nuitee
C
Carolyn • solo_traveller • us
7
2026-08-17 • via Nuitee
U
Uwe • solo_traveller • de
7
2026-08-17 • via Nuitee
S
Stephanie • couple • us
5
2026-08-13 • via Nuitee
M
Mbeng • solo_traveller • us
7
2026-08-13 • via Nuitee