Holiday Inn Express Hotel & Suites Frankfort by IHG

Hotels
•
Holiday Inn Express
8.1 (279 reviews)
1000 Vandalay Drive , Frankfort , US
+1 502-352-4650

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good/free breakfast
Pool (family-friendly)
Comfortable rooms (reported by some)
Convenient access / well-kept property (some reports)
Cons:
Poor cleanliness (stains, dirty carpet, hair, dried blood, uncleaned rooms)
Room maintenance issues (AC failure, odors, worn furnishings, light bulbs out, dark rooms)
Check-in/overbooking and room assignment problems
TV and elevator problems
Limited ice machine location
Phone charger/outlet issues

Categories

Cleanliness
5.5
Mixed but overall negative: multiple reviews report stains on ceilings, dirty carpet, rooms not cleaned, hair and dried blood in bathrooms, and lingering odors; a few reviews noted clean rooms, but cleanliness is a notable problem.
Service
9.3
Generally praised: many mentions of very friendly and welcoming staff. Some service issues at check-in and room assignment were reported, but staff responsiveness was noted overall.
Location
9.7
Consistently praised for convenience and a great location across multiple reviews.
Room Quality
6
Below average: several reports of malfunctioning AC, humidity, worn/chipped furniture, dark rooms, stuck doors and other maintenance issues; some guests found rooms comfortable.
Amenities
9.2
Amenities are a strong point: pool and other amenities were appreciated and breakfast/amenities mentioned positively; minor gripe about ice machine only on the 2nd floor.
Value for Money
6.5
Mixed to negative: some guests felt the property was overpriced given the cleanliness and room issues; others were satisfied with price relative to location and amenities.
Food and Beverage
9.1
Generally positive: the free breakfast was frequently mentioned as good/awesome and timely; one review called the food acceptable rather than exceptional.
Overall Experience
9.5
Overall mostly positive experiences due to friendly staff, great location, good breakfast and amenities, but overall stays were marred for some guests by cleanliness and room maintenance problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location
Situated just off Interstate 64, the Holiday Inn Express Hotel & Suites Frankfort offers easy access to the State Capitol Building, making it a perfect choice for both business and leisure travelers.

Modern Amenities
Each guest room is equipped with a flat-screen TV, microwave, and refrigerator, providing all the comforts of home. Guests can also enjoy the indoor swimming pool, free Wi-Fi, fitness centre, and on-site laundry facilities during their stay.

Nearby Attractions
Explore the nearby Berry Hill Mansion and the Kentucky Governor’s Mansion, both just a short drive away. With Lexington a mere 25 miles from the hotel, there is no shortage of activities to enjoy in the area.

Experience comfort and convenience at the Holiday Inn Express Hotel & Suites Frankfort. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LEX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 279 reviews
Cleanliness: 5.5
Service: 9.3
Location: 9.7
Room Quality: 6
Amenities: 9.2
Value for Money: 6.5
Food and Beverage: 9.1
Overall Experience: 9.5
K
Kayla • couple • us
4
Overpriced, older hotel that is showing its age and trying to live off the Holiday Inn Express name.
Pros:

I liked the location of the hotel. The rest left a lot to be desired.

Cons:

The elevator sounded like it was going to fail, there were stains all over the ceiling from apparent roof leaks, the room had a slight odor that never went away, the carpet looked dirty, and we had issues at check-in. The staff tried to send us to a double room despite paying extra for a king. Had to get the staff to let us into our room as the door was stuck. We thought someone was still inside with the latch locked because of the force it took to open the door. Got sent to a second room when we mentioned the bed issue, and after waiting, got sent to a king room that had not been cleaned. Finally sent to a third room with a king bed, and found the aforementioned issues with cleanliness.

2026-09-17 • via Nuitee
J
Jamie and Michelle • solo_traveller • us
10
Pros:

Super friendly staff!

Cons:

Ice machine was only on 2nd floor

2026-09-12 • via Nuitee
P
Paula • couple • us
10
Hotel was very clean and the staff was friendly
Pros:

Clean

2026-09-10 • via Nuitee
M
Matthew • couple • us
10
Amazing
Pros:

Everything great staff location price clean

Cons:

Nothing it was perfect

2026-09-01 • via Nuitee
A
Anthony • extended_group • us
9
2026-08-24 • via Nuitee
P
Patrick • couple • us
3
2026-08-21 • via Nuitee
K
Kristy • family_with_children • us
9
2026-08-20 • via Nuitee
K
Kimberly • couple • us
5
Below average accommodations due to the humidity in room from the malfunctioning air conditioner
Pros:

Good location
Nice free breakfast

Cons:

Could not get air conditioner to stay on
Tv would not power up multiple times
Room was worn, chipped wood, light bulbs out in bathroom

2026-08-12 • via Nuitee
D
Dana • couple • us
10
2026-08-08 • via Nuitee
J
Joseph • solo_traveller • us
8
Pros:

The breakfast, the staff, the amenities

Cons:

The bathroom light was falling apart,
Our phone chargers kept falling out of the sockets
The room we as dark even with the lights on

2026-08-06 • via Nuitee
M
Michael • family_with_children • us
10
2026-07-23 • via Nuitee
K
Kennedy • solo_traveller • us
1
Disappointed
Pros:

Friendly staff.

Cons:

The bathrooms were nasty in the rooms both rooms had hair in the bed and bathroom, and bowel dropping on the floor and dried blood on the bathroom walls although I only paid four hundred for two rooms for one night I was disappointed that I talked my party out of staying at a cleaner place and they didn't feel comfortable lying on the sheets.

2026-07-11 • via Nuitee
J
Jennifer • extended_group • us
9
2026-07-03 • via Nuitee
W
Wayne • family_with_children • us
10
2026-06-21 • via Nuitee
S
Shannon • family_with_children • us
9
Great overall experience
Pros:

Great location. Kids loved the pool

Cons:

Tv didn’t work

2026-06-06 • via Nuitee
K
Kristine • family_with_children • us
10
Great stay
Pros:

The location was great. Our room was very comfortable and clean. Check in was easy & all the staff we interacted with were kind. Breakfast was awesome

Cons:

Nothing

2026-05-25 • via Nuitee
J
John • extended_group • us
7
We adapted to the situation.
Pros:

The food was acceptable, nothing great. It was convenient and on time

Cons:

I made reservations 7 months in advance, the day of arrival I was advised they over booked double rooms and had to use a roll away bed, which was less than comfortable.

2026-05-18 • via Nuitee
C
Cathy • couple • us
10
I had a one night stay while traveling.
Pros:

Easy to access, well kept property, rooms clean and comfortable and the staff was very friendly and welcoming.

Cons:

Nothing

2026-05-16 • via Nuitee
P
PitBaath • solo_traveller • de
9
Pros:

Das zimmer umd die lage

Cons:

Die Klimaanlage war schlecht zu steuern

2026-05-14 • via Nuitee
L
Linda • couple • us
8
Pros:

Clean and nice

Cons:

A little loud.

2026-04-25 • via Nuitee