Holiday Inn Hotel & Suites-West Edmonton by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (480 reviews)
11330 170th Street , Edmonton , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Cons:
No hot water
Lack of amenities

Categories

Cleanliness
7.84
Some reviews mentioned cleanliness issues such as a dirty lobby and a dirty light switch.
Service
8.81
Staff were described as friendly and helpful, although some mentioned delays.
Location
8.85
The location was noted as good for shopping and quiet, though some reviews mentioned distance to public transport.
Room Quality
8.3
Rooms were generally clean and comfortable, but a few comments mentioned dated furniture and issues like no hot water.
Amenities
7.83
Amenities received mixed reviews; some were convenient but a microwave was often mentioned as missing or needing to be requested.
Value for Money
7.29
Concerns were raised about value, particularly regarding the price of snacks and the included breakfast.
Food and Beverage
7.84
Food options at the hotel received complaints for being bland and lacking variety.
Overall Experience
8.81
Many guests found their stay pleasant and would return, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:19

Property Description

Indoor Pool and Hot Tub
Holiday Inn Hotel & Suites West Edmonton offers guests the luxury of an indoor pool and hot tub, perfect for relaxation after a day of exploring the nearby attractions.

On-Site Dining
Indulge in delicious meals without having to leave the property at the on-site dining options. Enjoy the convenience of dining just steps away from your comfortable room.

Convenient Location
Located a mere 3 km from the renowned West Edmonton Mall, Holiday Inn Hotel & Suites West Edmonton provides easy access to popular attractions such as the Edmonton Zoo, Telus World of Science, Fort Edmonton Park, and Royal Alberta Museum.

Ready to experience comfort and convenience in Edmonton? Book your stay at Holiday Inn Hotel & Suites West Edmonton now.

Important information:

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 480 reviews
Cleanliness: 7.84
Service: 8.81
Location: 8.85
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.29
Food and Beverage: 7.84
Overall Experience: 8.81
M
M'Liss • family_with_children • ca
7
Cons:

Slow elevators and no stairs to main floor.

2026-04-06 • via Nuitee
M
Maombi • couple • ca
10
2026-04-05 • via Nuitee
D
Dave • couple • ca
10
2026-03-29 • via Nuitee
R
Rene • couple • ca
7
The staff is awesome. The hotel was pricy for what you get. It was aged.
Pros:

The staff was friendly. The hotel is clean.

Cons:

The hotel was in rough shape for the price of the room.

2026-03-16 • via Nuitee
C
Colin • couple • ca
10
Pros:

Staff were super helpful.

2026-03-09 • via Nuitee
R
Ridden • family_with_children • ca
10
2026-03-02 • via Nuitee
K
Katie • couple • ca
10
Pros:

Nice location and well maintained and clean hotel

2026-02-23 • via Nuitee
M
Marlene • couple • ca
9
2026-02-11 • via Nuitee
A
Ashley • couple • ca
10
2026-01-28 • via Nuitee
J
James • solo_traveller • ca
8
2026-01-24 • via Nuitee
R
Rodrigo • couple • ca
9
2026-01-19 • via Nuitee
S
Shirleen • couple • ca
10
2026-01-19 • via Nuitee
C
Clayton • solo_traveller • ca
8
i’ll stay again close to union halls
Pros:

reasonable rates

Cons:

ricky’s never opened on time
had to go grap denny’s

2026-01-19 • via Nuitee
C
Clayton • solo_traveller • ca
8
2026-01-19 • via Nuitee
B
Bayram • family_with_children • ca
7
2026-01-19 • via Nuitee
A
Anna • extended_group • ca
4
Cons:

The carpet was filthy. Filthy.

2026-01-19 • via Nuitee
S
Sergii • family_with_children • ca
10
2026-01-19 • via Nuitee
K
Kalica • extended_group • ca
2
Dirty
Pros:

I did not receive breakfast

Cons:

The place was very dirty

2026-01-19 • via Nuitee
G
Grazelle • extended_group • ca
8
Receptionist during check in were friendly and accommodating. Rooms were clean but outdated.
Pros:

Staff was very friendly.

Cons:

Rooms were old.

2026-01-17 • via Nuitee
M
Marlene • couple • ca
7
Nice
Cons:

A few of the chairs in the pool area were broken

2026-01-16 • via Nuitee