Holiday Inn Express Carlsbad by IHG

Hotels
•
Holiday Inn Express
8.6 (135 reviews)
2210 W Pierce Street, Carlsbad, New Mexico, 88220 , Carlsbad , US
+1 760-448-4747

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Facilities

Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Meeting rooms
Smoke-free property
Assistive listening devices available
Braille or raised signage
Free self parking
See all facilities

Review Highlights

Pros:
Very clean facilities (rooms, pool, spa) in most reports
Friendly and helpful staff mentioned repeatedly
Comfortable beds and spacious rooms
Good breakfast with many options
Nice pool and hot tub; family-friendly
Convenient location for Carlsbad Caverns and restaurants
Plenty of parking
Cons:
Isolated cleanliness issues (stained sheets, sticky floors; one bed-bug allegation)
Noise for some rooms near a busy road (vehicles revving at night)
Occasional maintenance issues (elevator broken, TV problems)
Breakfast items ran out during some stays
Hot tub sometimes only room-temperature

Categories

Cleanliness
8.2
Generally praised as very clean across multiple reviews (rooms, pool, spa), but isolated issues reported (stained sheets, sticky floors, and one bed-bug allegation) lower the score slightly.
Service
8.8
Staff repeatedly described as friendly, helpful, and proactive (extra linens, pre-arrival contact). A few reports of indifferent handling of breakfast/complaints keep this just below top marks.
Location
8.4
Convenient for Carlsbad Caverns and near restaurants; reviewers appreciated the location and parking. Some rooms are close to a busy road with noise from traffic/vehicles, which detracts for some guests.
Room Quality
8.2
Rooms noted as spacious with comfortable beds and good bathrooms. Minor negatives: occasional TV problems, stained sheets, and elevator outages affecting upper-floor access; hot tub sometimes only room-temperature.
Amenities
8.8
Pool and hot tub frequently praised as clean and family-friendly; breakfast offering, parking, and general facility upkeep received positive comments. Broken elevator and occasional hot-tub temperature issues are occasional downsides.
Value for Money
9
Many guests said they'd stay again, called it an excellent option, and rated overall value highly (A+ comments), indicating strong perceived value.
Food and Beverage
8.8
Breakfast described as good to very good with many options and above-average quality, though a few stays reported items running out during service.
Overall Experience
8.6
Overall stay impressions are positive — clean, comfortable rooms, helpful staff, and good amenities lead many guests to recommend or plan future stays, despite isolated service or cleanliness incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Indulge in Luxury and Comfort - Make the most of your stay with our indoor pool, fitness center, and complimentary buffet breakfast.

Convenient Amenities at Your Fingertips - Enjoy access to a business center, 24-hour front desk, and multilingual staff. Free self-parking makes traveling hassle-free.

Modern Rooms with Thoughtful Touches - Relax in air-conditioned rooms with LCD TVs, free Wi-Fi, and rainfall showerheads. Experience convenience with in-room refrigerators and complimentary local calls.

Book your stay at Holiday Inn Express Carlsbad now for a perfect blend of comfort and convenience!

Important information:

  • Pool access available from 6 AM to 11 PM.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.6
Based on 135 reviews
Cleanliness: 8.2
Service: 8.8
Location: 8.4
Room Quality: 8.2
Amenities: 8.8
Value for Money: 9
Food and Beverage: 8.8
Overall Experience: 8.6
O
Oscar • family_with_children
10
Pros:

Inside pool is excellent very clean also the hot tub pool is a plus!

2025-08-16 • via Nuitee
V
Verified traveler
10
A step above
Pros:

The staff reached out the day before to ask if there's anything we need as well as brought us extra linens; super helpful.

2025-08-16 • via Nuitee
S
Suzanne
10
Pros:

Clean, friendly helpful staff, spacious room

2025-08-05 • via Nuitee
A
Alex • family_with_children
10
Pros:

Excellent place to stay. Close to Carlsbad Caverns and dining options. Hotel was clean, staff was friendly and the room was sclean. I would stay here again.

2025-08-05 • via Nuitee
A
Antonio
2
Pros:

There was bed bugs I called front desk to request a refund and she pretty much said not true

2025-07-31 • via Nuitee
E
Eva • partner
10
Pros:

Excellent hotel, clean, comfy, great breakfast. Super nice service. Great option. We return definitely. A+

2025-07-27 • via Nuitee
R
Russell
10
Pros:

great

2025-07-18 • via Nuitee
R
Ruby
10
Pros:

The property was clear. The only problem we had was with the TV they were having problems with it.

2025-07-10 • via Nuitee
C
Claudia • family
10
Pros:

The staff in this hotel is friendly, they care! Would come back to this hotel.

2025-06-24 • via Nuitee
T
Tina
10
Pros:


all Great

2025-06-21 • via Nuitee
S
Sara • family_with_children
10
Pros:

Very clean and very friendly staff!

2025-06-11 • via Nuitee
M
martin • family_with_children
10
Pros:

Everything was pretty clean

2025-05-27 • via Nuitee
D
Dennis • family
10
Pros:

A very well kept facility! Staff are friendly and helpful. A good breakfast and plenty of parking. Nice job!

2025-05-27 • via Nuitee
H
Haydee
10
We will stay here again!
Pros:

Our room was clean and the beds are super comfortable. We went to the pool and spa and it was clean too. My family and I will definitely stay here again!

2025-05-27 • via Nuitee
J
Jasmine
8
Pros:

It was really nice but the sheets were stained and looked dirty and the floors were dirty and sticky my sandals kept making sticky noises while I walking around but I did like that they provided full big bottles of all hygiene stuff like lotion body wash and shampoo and conditioner

2025-05-27 • via Nuitee
K
Kathleen • partner
6
Pros:

Staff was nice and helpful, room was clean. But our room was on the side of the building that was close to a busy street. A traffic light was next to the hotel entrance. Cars revving up when the light turned green made our stayvery noisy, all night.

2025-04-15 • via Nuitee
B
Barbara
8
We enjoyed our stay.
Pros:

Pleased with appearance, quality of food above average.

2025-03-31 • via Nuitee
J
jillevans1884 • Couples • us
10
Nice hotel for visiting Carlsbad Caverns NP
Pros:

Clean and quiet. Friendly staff. Plenty of hot water. What more do ya’ need?!?
Also, good location for Carlsbad Cavern National Park visitors - approximately 30 minutes. We went back and forth to the park from this location and enjoyed the drive. Also close to many restaurants.

2025-03-26 • via Tripadvisor
A
Alissa
8
Very nice stay
Pros:

Very clean. Met expectations. Beds/pillows were very comfortable. Breakfast was very good with lots of options.

2025-03-25 • via Nuitee
A
Adam • partner
10
Pros:

Everything went great

2025-03-15 • via Nuitee