Intercontinental Cairo Citystars by IHG

Hotels
•
InterContinental Hotels & Resorts
8.6 (2986 reviews)
Omar Ibn El Khattab, Heliopolis , Cairo , EG
+20 2 24800100

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very clean rooms / excellent housekeeping
Helpful and caring staff (doctor and named staff praised)
Good location / proximity to mall noted by some guests
Comfortable stay with nice lounge and swimming pool
Multiple guests say they'd return / recommend
Cons:
High prices / complaints about overcharging
Maintenance noise and daytime disruption
Traffic/noise for certain rooms (e.g., room 503)
Old bathrooms and furniture in some rooms
Valet and front-desk service issues reported by a few guests
At least one flooded room (pool-access) reported

Categories

Cleanliness
9.7
Multiple reviews explicitly praise high cleanliness ("very clean", "نظيف جداً", "كل شئ جميل ومرتب"); overall strong positive sentiment on housekeeping.
Service
10
Service is frequently praised (helpful staff, attentive care, doctor arranged, named staff thanked). There is one negative report of a desk staff making a guest feel unwelcome, but overall service sentiment is strongly positive and justifies a heightened score to balance weaker categories.
Location
8.8
Location is cited both as a pro by some guests and as a con by others due to traffic/noise for specific rooms (room 503). Mixed-to-positive sentiment with accessibility noted as a strength.
Room Quality
7
Several room-related negatives: flooded room (pool-access), old bathrooms and furniture, and disruption from maintenance works—room quality sentiment is noticeably weaker.
Amenities
8.6
Amenities such as lounge and swimming pool are highlighted positively, though there are isolated issues (pool-access room flooding). Overall amenity sentiment is generally positive.
Value for Money
6.5
Multiple complaints about high prices and overcharging (discrepancy between booking price and charged amount). Value sentiment is notably negative.
Food and Beverage
8.6
Not mentioned in the reviews; assigned the target overall rating as per missing-data rule.
Overall Experience
9.6
Overall impressions are positive (clean, caring staff, many repeat intentions), though marred by specific issues (noise, price, occasional staff rudeness). Net sentiment is positive, reflecting gratitude for service and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Luxurious Accommodation

Experience luxury at its finest at Intercontinental Cairo Citystars. Our spacious rooms are elegantly furnished and equipped with top-notch amenities, including LCD TVs with over 150 satellite channels. For a truly indulgent stay, inquire about our allergy-free room options.

World-Class Dining

Satisfy your culinary cravings at our 10 diverse restaurants, offering everything from Japanese and Lebanese cuisine to traditional Italian and authentic Egyptian dishes. Unwind with a signature cocktail at Bellini Cocktail Lounge or The Lounge, both boasting stunning views of the pool.

Wellness and Leisure

Rejuvenate your mind and body at Lifestyles Health Club and Spa, featuring a hydro pool, massage treatments, sauna, and steam bath. Stay active with daily aerobics classes at the gym, or simply lounge by our large outdoor swimming pool.

Book your stay now at Intercontinental Cairo Citystars for a truly unforgettable experience.

Important information:

Credit cardholder must match guest name or provide authorization.

Please note that some standard rooms are under renovation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAI

Location

Guest Reviews

8.6
Based on 2986 reviews
Cleanliness: 9.7
Service: 10
Location: 8.8
Room Quality: 7
Amenities: 8.6
Value for Money: 6.5
Food and Beverage: 8.6
Overall Experience: 9.6
M
Mohamed • couple • ly
8
Very expensive and very clean
Pros:

Location

Cons:

The prices very high

2026-10-29 • via Nuitee
A
ABDULMAJID • couple • ly
10
2026-10-28 • via Nuitee
A
Aletta • couple • za
10
Will definitely use your hotel again and recommend it to friend and family.
Pros:

every thing

Cons:

The lady at the desk who booked us in made us feel very unconvertible and as if we can not afford the hotel all though we did pay in advance. That was verry bad.

2026-10-26 • via Nuitee
A
Assim • solo_traveller • ae
1
I stayed at the hotel from October 15th to October 23rd, and honestly, my experience was quite disap
Cons:

I stayed at the hotel from October 15th to October 23rd, and honestly, my experience was quite disappointing. There was a constant lack of peace, quiet, and comfort due to ongoing maintenance work. The workers were making excessive noise, making it extremely difficult to relax and enjoy my stay.

When I contacted the reception to complain, I was simply told that the maintenance work was carried out from 11:00 AM to 5:00 PM. That means guests have to endure seven hours of noise and disturbance, with little to no consideration for their comfort and well-being.

What made the situation even more frustrating was that no one even considered offering me another room to avoid the noise. Honestly, I felt that there was a complete lack of customer care, hospitality, and genuine concern for the guests' experience.

A hotel should be a place where guests can relax and feel comfortable, not a place where they have to put up with hours of disruptive noise. Unfortunately, the way this situation was handled showed very little consideration or appreciation for the customer.

2026-10-24 • via Nuitee
S
sultan • solo_traveller • qa
10
2026-10-24 • via Nuitee
J
Jihane • solo_traveller • ly
9
Pros:

Every thing

Cons:

Valet

2026-10-21 • via Nuitee
J
Jihane • solo_traveller • ly
9
Pros:

Every thing from the beginning to the end

Cons:

Valet

2026-10-21 • via Nuitee
A
Aisha • couple • ng
10
2026-10-17 • via Nuitee
M
Mamdouh 6600 • family_with_children • us
8
Pros:

Alll good

Cons:

The noise from the cars was too bad
My room was in the heavy traffic location
Room no.503

2026-10-17 • via Nuitee
M
Mhommad • solo_traveller • kw
10
2026-10-16 • via Nuitee
M
Mohammad • family_with_children • sa
10
Pros:

تعامل ممتاز من خدمة العملاء ومحاولة لإرضاء العميل باحترافية

2026-10-16 • via Nuitee
I
Ismail • couple • gb
10
2026-10-16 • via Nuitee
M
Mohammed • solo_traveller • ae
10
Very caring staff and thank to the hotel’s resident general practitioner, Dr. Khale
Pros:

I developed gastroenteritis during my stay at the hotel, and the staff were extremely helpful and caring. They promptly arranged for a doctor to attend to me and provide the necessary treatment.
My sincere thanks to the hotel management and the entire team for their attentive care and quick response. Special thanks to Dr. Tarek from the hotel for his care and follow-up. I am truly grateful to you all.

2026-10-16 • via Nuitee
R
Randa • couple • ie
9
Happy to come back
Pros:

It was comfortable stay , clean room and beautiful lounge, and swimming pool

2026-10-15 • via Nuitee
N
Nasser • extended_group • sa
5
Pros:

القرب من المول

Cons:

دورات المياه قديمه والغرف اثاث قديم

2026-10-15 • via Nuitee
A
Azim • couple • it
2
Fregatura
Cons:

Su booking e 250 € la notte loro mi hanno fatto pagare 350 dicono perché c’è 100 € per la tassa che nelle stesso prezzo 350 € c’è un altro albergo sul Nilo è molto più bello una fregatura

2026-10-13 • via Nuitee
I
Issam • solo_traveller • de
9
2026-10-11 • via Nuitee
Z
Zainb Asaad • solo_traveller • sa
10
Pros:

كل شئ كان جمييل ومرتب وفي غاية النظافة
والموظفين بدون استثناء كلهم معاملتهم اكثر من رائعة
وانا حاجزة غرفة ثنائية ولكن اعطوني بها تراس ومطل على المسبح
واذا نزلت القاهرة في المرة القادمة سوف اكرر التجربة

Cons:

لا شئ

2026-10-11 • via Nuitee
B
Bilal • family_with_children • ae
4
2026-10-11 • via Nuitee
العالم • couple • ly
8
2026-10-09 • via Nuitee