Intercontinental Cairo Citystars by IHG

Hotels
•
InterContinental Hotels & Resorts
9.2 (2839 reviews)
Omar Ibn El Khattab, Heliopolis , Cairo , eg

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional service
Convenient location
Clean and spacious rooms
Cons:
Value for money concerns
Need for room updates

Categories

Cleanliness
9.38
Many reviews praise the cleanliness of the rooms and facilities.
Service
9.85
Exceptional service mentioned repeatedly, with staff being very accommodating and friendly.
Location
9.39
Location was consistently highlighted as convenient and excellent, attached to the mall.
Room Quality
8.84
Rooms were noted as clean and spacious, but some reviews suggested the need for updates.
Amenities
8.87
Good amenities with a nice pool area, although improvements in certain areas such as changing rooms were suggested.
Value for Money
8.33
Some reviews criticized pricing in relation to room quality; a need for better value was noted.
Food and Beverage
9.38
Breakfast and various dining options received positive remarks, especially at the club lounge.
Overall Experience
9.55
Guests left highly satisfied, expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:34

Property Description

Luxurious Accommodation

Experience luxury at its finest at Intercontinental Cairo Citystars. Our spacious rooms are elegantly furnished and equipped with top-notch amenities, including LCD TVs with over 150 satellite channels. For a truly indulgent stay, inquire about our allergy-free room options.

World-Class Dining

Satisfy your culinary cravings at our 10 diverse restaurants, offering everything from Japanese and Lebanese cuisine to traditional Italian and authentic Egyptian dishes. Unwind with a signature cocktail at Bellini Cocktail Lounge or The Lounge, both boasting stunning views of the pool.

Wellness and Leisure

Rejuvenate your mind and body at Lifestyles Health Club and Spa, featuring a hydro pool, massage treatments, sauna, and steam bath. Stay active with daily aerobics classes at the gym, or simply lounge by our large outdoor swimming pool.

Book your stay now at Intercontinental Cairo Citystars for a truly unforgettable experience.

Important information:

Credit cardholder must match guest name or provide authorization.

Please note that some standard rooms are under renovation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAI

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 7 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for US$7 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 2839 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 9.38
Overall Experience: 9.55
M
Mohammed • couple • eg
9
Comfortable
Pros:

Reception was very nice
Many thanks to Osama

Cons:

Nothing

2026-04-04 • via Nuitee
J
jaber • couple • qa
7
ممتع
Pros:

نعم

Cons:

حلو

2026-03-28 • via Nuitee
A
Abdulla • solo_traveller • ae
10
Perfect
Pros:

Everything

Cons:

Nothing

2026-03-27 • via Nuitee
A
A Kuwairi • family_with_children • ly
9
Pros:

Thanks Kyrillos

2026-03-26 • via Nuitee
F
faisal • extended_group • sa
10
2026-03-25 • via Nuitee
R
Rashad • couple • ae
10
Pros:

The staff were very helpful and cooperative

Cons:

The location and staff

2026-03-20 • via Nuitee
R
Rashad • couple • ae
10
2026-03-20 • via Nuitee
A
Abdullah • couple • ye
5
Good staff good locations bad clean
Pros:

Staff

Cons:

Clean

2026-03-19 • via Nuitee
N
naser • couple • ly
10
2026-03-19 • via Nuitee
S
SERAJ • solo_traveller • tn
7
2026-03-19 • via Nuitee
4
483maherh • Family • Madrid
10
Perfect hotel
Pros:

I recently stayed at this amazing hotel and it exceeded all my expectations! The staff were super friendly and helpful specially Omar, the room was spotless and comfy, and the breakfast spread was 🔥! Location was perfect, too - easy access to everything I needed. Would definitely come back

2026-03-17 • via Tripadvisor
8
850waele • Family
2
Feed back on a poor service
Pros:

During our stay, there was ongoing construction work in the hotel, with loud noise from approximately 9:00 AM to 6:00 PM. Because of this disturbance, we were moved to another suite. Unfortunately, the new suite was also affected by renovation work and loud noise, so the issue was not resolved.

In addition, we experienced a serious problem with the electricity, which was disconnected, and the air conditioning was not working for around 6 hours. This made the stay extremely uncomfortable.

The service was also far below expectations. Room service was very slow, even though the hotel did not appear to be busy. Simple requests took far too long. For example, even a fruit basket could take up to an hour to arrive. Housekeeping was also below standard, and we repeatedly had to ask for missing items to be provided.

Overall, this experience was highly disappointing and did not reflect the level of service and comfort that we expected from your hotel. The combination of construction noise, room change inconvenience, electricity and AC failure, delayed room service, and poor housekeeping had a major negative impact on our stay. I thought I would have treated in better manner despite that I’m an Ambassador membership with IHG.

2026-03-16 • via Tripadvisor
P
pbrian2018 • Couples • Stettler, Alberta
10
Great hotel with mall in new Cairo area
Pros:

Stayed one night with a Viking cruise. Beautiful hotel attached to a huge mall. Lunch was substantial and dinner was a huge buffet. Great food with Egyptian and Western dishes. Room was large with quiet and efficient AC plus lots of storage for suitcases. Wonderful shower with lots of room for toiletries. In the new part of Cairo. Would highly recommend.

2026-03-16 • via Tripadvisor
A
albinam2026 • Business
10
Albina
Pros:

Very nice, luxurious hotel. Room is clean, well equipped. The staff is friendly and helpful.

2026-03-16 • via Tripadvisor
M
Mohamed • couple • eg
10
Super stay
Pros:

The reception staff was more than excellent when received us , so kind and very hospitality, location of the hotel was super , I advised many of my friends to stay in this hotel always in Cairo

Cons:

Nothing at all

2026-03-15 • via Nuitee
M
Mohamed • couple • eg
10
Super stay
Pros:

The reception staff was more than excellent when received us , so kind and very hospitality, location of the hotel was super , I advised many of my friends to stay in this hotel always in Cairo

Cons:

Nothing at all

2026-03-15 • via Nuitee
T
Tasneem • couple • eg
10
2026-03-14 • via Nuitee
A
Abdelaal • solo_traveller • ae
7
2026-03-14 • via Nuitee
T
Trek35239102638 • Couples • Prescott, Arizona
10
Beautiful hotel with a convenient passage to a fabulous shopping mall next door.
Pros:

Beautiful hotel with several good restaurants. Best feature was a passageway connecting it to a shopping mall next door. The mall had a fabulous grocery store where we bought spices, chocolates, and cookies to take home. The prices were good, and we could use our credit card safely. The grocery store was on a lower level easily accessed by an escalator that we found quickly upon entering the mall. Enjoyed shopping with the locals.

2026-03-12 • via Tripadvisor
J
john • solo_traveller • us
10
Pros:

Everything, great room

2026-03-12 • via Nuitee