Intercontinental Cairo Citystars by IHG

Hotels
•
InterContinental Hotels & Resorts
9.2 (3038 reviews)
Omar Ibn El Khattab, Heliopolis , Cairo , EG
+20 2 24800100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Convenient location
Clean and spacious rooms
Cons:
Value for money concerns
Need for room updates

Categories

Cleanliness
9.38
Many reviews praise the cleanliness of the rooms and facilities.
Service
9.85
Exceptional service mentioned repeatedly, with staff being very accommodating and friendly.
Location
9.39
Location was consistently highlighted as convenient and excellent, attached to the mall.
Room Quality
8.84
Rooms were noted as clean and spacious, but some reviews suggested the need for updates.
Amenities
8.87
Good amenities with a nice pool area, although improvements in certain areas such as changing rooms were suggested.
Value for Money
8.33
Some reviews criticized pricing in relation to room quality; a need for better value was noted.
Food and Beverage
9.38
Breakfast and various dining options received positive remarks, especially at the club lounge.
Overall Experience
9.55
Guests left highly satisfied, expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:34

Property Description

Luxurious Accommodation

Experience luxury at its finest at Intercontinental Cairo Citystars. Our spacious rooms are elegantly furnished and equipped with top-notch amenities, including LCD TVs with over 150 satellite channels. For a truly indulgent stay, inquire about our allergy-free room options.

World-Class Dining

Satisfy your culinary cravings at our 10 diverse restaurants, offering everything from Japanese and Lebanese cuisine to traditional Italian and authentic Egyptian dishes. Unwind with a signature cocktail at Bellini Cocktail Lounge or The Lounge, both boasting stunning views of the pool.

Wellness and Leisure

Rejuvenate your mind and body at Lifestyles Health Club and Spa, featuring a hydro pool, massage treatments, sauna, and steam bath. Stay active with daily aerobics classes at the gym, or simply lounge by our large outdoor swimming pool.

Book your stay now at Intercontinental Cairo Citystars for a truly unforgettable experience.

Important information:

Credit cardholder must match guest name or provide authorization.

Please note that some standard rooms are under renovation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAI

Location

Guest Reviews

9.2
Based on 3038 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 9.38
Overall Experience: 9.55
E
Emad • family_with_children • ly
7
Pros:

جناح غرفه

Cons:

خدمات

2026-09-12 • via Nuitee
S
salhi • extended_group • dz
9
Agréable
Pros:

Un très bon emplacement
Personnel gentil
Petit déjeuner correcte sauf iced coffe

Cons:

Barman petit déjeuner

2026-09-12 • via Nuitee
K
Kenza • solo_traveller • ma
8
Hôtel qui nécessite un rafraîchissement
Pros:

Personnel

Cons:

Chambres à la déco ancienne , nécessite un rafraîchissement.

2026-09-12 • via Nuitee
F
Franziska • extended_group • at
10
Amazing Hotel with friendly and professional Staff
Pros:

We were truly impressed by the high quality and exceptional service at InterContinental Cairo Citystars.

In particular, our breakfast experience was fantastic, thanks to the excellent management of Mr. Khaled Mahmoud. From the very first day, the staff went above and beyond to make our daughter feel comfortable. They took the time to approach her, help her choose what she wanted from the buffet, and even brought her food to the table. This level of genuine care and attention was far beyond anything we had experienced before and made our stay especially memorable.

We would also like to express our appreciation to Mr. Peter George for his highly professional handling of the issues we encountered. His personal attention, care, and commitment to resolving matters were greatly appreciated.

A big thank you to the entire team for making our stay so enjoyable. The combination of outstanding hospitality, professionalism, and genuine care is what truly sets this hotel apart.

Cons:

Nothing - we hope to come back in the near future.

2026-09-11 • via Nuitee
W
William • family_with_children • eg
9
Exceptional property
Pros:

It is a nice property in great location. The staff is always what makes a great hotel and Intercontinental has a great staff.

Cons:

It is not an inexpensive property, so expectations are high.

2026-09-11 • via Nuitee
R
Rami • solo_traveller • qa
7
2026-09-09 • via Nuitee
F
Fatima • couple • ae
10
2026-09-09 • via Nuitee
M
Mohammed • couple • sa
7
خدعنا باسم كبير …. بخدمات لا ترقى إلى مكانته، مع عدم الاهتمام بالنزيل الذي يظهر وكانه يتسول مقابل ما تم دفعه.
Pros:

الموقع

Cons:

-لم احصل على الغرفة التي حجزتها.
-اصرار موظفي الاستقبال على اني حجزت غرفة غير التي طلبتها أصلاً على موقع بوكينج رغم انني أريتهم الحجز الأصلي.
-عدم استجابة خدمة الغرف لطلباتنا إلا مرتين خلال إقامتنا 4 ليالي، رغم انها أمور معتادة في كل فنادق العالم حتى 3 نجوم منها.
-طلبنا شاي في مقهى اللوبي في فترة المساء وانتظرنا لمدة 35 دقيقة حتى تفاجأنا بالجرسون يسأل "عايزين تشربوا حاقة!؟". قمة الاستهتار وعدم المبالاة. لذلك صعدنا إلى الغرفة دون أن نشرب الشاي.

2026-09-09 • via Nuitee
A
Abdel kadder • family_with_children • us
10
2026-09-08 • via Nuitee
A
Abdl Rahman A.G Osman • solo_traveller • ae
9
It was marvelous..
Pros:

Your staff are superb,, welcoming, dedicated.. well trained and devoted..

Cons:

The queue upon entering the restaurant,, breakfast..

2026-09-07 • via Nuitee
A
Abdel kadder • family_with_children • us
10
2026-09-07 • via Nuitee
F
Fadhela • couple • kw
9
Many thanks and keep on
Pros:

Everything especially the great staff and the connection with the Mall

Cons:

Nothing

2026-09-07 • via Nuitee
A
Abdel kadder • couple • us
10
2026-09-07 • via Nuitee
A
Abdulla • extended_group • sa
8
Pros:

الخدمات وقربه للمول

Cons:

ازعاج النوافذ غير معزوله

2026-09-05 • via Nuitee
A
Aseel Abdulraoof Noman • solo_traveller • eg
10
2026-09-05 • via Nuitee
T
Tarek • family_with_children • ly
10
2026-09-05 • via Nuitee
M
Mohamed • couple • ae
8
2026-09-05 • via Nuitee
W
Walaa • couple • sa
8
2026-09-04 • via Nuitee
M
Mansour • couple • sa
5
فندق بهذا المستوى من المفترض ان يكون موظف الاستقبال ذو كفاءة عالية واحترافية في التعامل وعدم الاستخفاف بالعميل او اعطاءه
Pros:

المول

Cons:

تعامل الاستقبال وموظفين كوفي البهو

2026-09-03 • via Nuitee
B
Bader • extended_group • kw
10
2026-08-30 • via Nuitee