Intercontinental Cairo Citystars by IHG

Hotels
•
InterContinental Hotels & Resorts
9.2 (2839 reviews)
Omar Ibn El Khattab, Heliopolis , Cairo , eg

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional service
Convenient location
Clean and spacious rooms
Cons:
Value for money concerns
Need for room updates

Categories

Cleanliness
9.38
Many reviews praise the cleanliness of the rooms and facilities.
Service
9.85
Exceptional service mentioned repeatedly, with staff being very accommodating and friendly.
Location
9.39
Location was consistently highlighted as convenient and excellent, attached to the mall.
Room Quality
8.84
Rooms were noted as clean and spacious, but some reviews suggested the need for updates.
Amenities
8.87
Good amenities with a nice pool area, although improvements in certain areas such as changing rooms were suggested.
Value for Money
8.33
Some reviews criticized pricing in relation to room quality; a need for better value was noted.
Food and Beverage
9.38
Breakfast and various dining options received positive remarks, especially at the club lounge.
Overall Experience
9.55
Guests left highly satisfied, expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:34

Property Description

Luxurious Accommodation

Experience luxury at its finest at Intercontinental Cairo Citystars. Our spacious rooms are elegantly furnished and equipped with top-notch amenities, including LCD TVs with over 150 satellite channels. For a truly indulgent stay, inquire about our allergy-free room options.

World-Class Dining

Satisfy your culinary cravings at our 10 diverse restaurants, offering everything from Japanese and Lebanese cuisine to traditional Italian and authentic Egyptian dishes. Unwind with a signature cocktail at Bellini Cocktail Lounge or The Lounge, both boasting stunning views of the pool.

Wellness and Leisure

Rejuvenate your mind and body at Lifestyles Health Club and Spa, featuring a hydro pool, massage treatments, sauna, and steam bath. Stay active with daily aerobics classes at the gym, or simply lounge by our large outdoor swimming pool.

Book your stay now at Intercontinental Cairo Citystars for a truly unforgettable experience.

Important information:

Credit cardholder must match guest name or provide authorization.

Please note that some standard rooms are under renovation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAI

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 7 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for US$7 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 2839 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 9.38
Overall Experience: 9.55
A
Abdelkhalek • family_with_children • eg
10
Pros:

The stuff was very cooperative and the room very nice and clean with swimming pol view parking free and the restaurants very nice and suitable prices i will back again

Cons:

Nothing

2026-02-28 • via Nuitee
H
HW08 • Friends getaway • Port Macquarie, New South Wales
10
Nice Stay
Pros:

Our two night stay at the Intercontinental Citystars was everything you would expect from a 5 star hotel. Rooms were spacious and had everything you would expect. The hotel is located in a good area where I was able to go street walking in the daytime. The hotel is part of a complex that includes a very large and modern shopping centre. Internal access from the hotel makes it easy to go shopping of make use of the many eateries. The breakfast area was enormous and was at times overwhelming. Staff were excellent.

2026-02-27 • via Tripadvisor
A
ABDULLAH • couple • sa
9
2026-02-27 • via Nuitee
S
Sami • solo_traveller • sa
10
2026-02-27 • via Nuitee
S
Salem ABDALLA SALM • solo_traveller • ly
7
2026-02-26 • via Nuitee
F
FAHD • solo_traveller • ca
1
Pros:

Nothing

Cons:

Old and rude stuff

2026-02-26 • via Nuitee
M
Mohammed • couple • sa
9
2026-02-26 • via Nuitee
F
FATHI • solo_traveller • ae
8
2026-02-25 • via Nuitee
C
Celia • family_with_children • hk
10
2026-02-24 • via Nuitee
T
Tourist54760488874 • Family
10
Superb hotel in Cairo
Pros:

The location was perfect for our last day in Cairo as we had in mind doing some shopping and the hotel has a direct communication with the shopping mall. The rooms were spatious and comfotable. Breakfast was very complete. I would definitely recommend this hotel.

2026-02-23 • via Tripadvisor
S
SUYOUNGL • family_with_children • kr
8
2026-02-23 • via Nuitee
J
John • family_with_children • gb
7
Pros:

Food options poor. Room very comfortable but furnishings and fittings very old.

2026-02-23 • via Nuitee
A
Ali • solo_traveller • qa
8
2026-02-23 • via Nuitee
N
Navigate826390 • Family
8
Great Location and Great Service
Pros:

Most everything is first class
We have a great experience with the staff including the concierge who arranged premium transportation to the Cairo airport at 4am which included fast lane through checkpoints. My only complaints are that our bathroom was dated and the breakfast buffet was mediocre

2026-02-17 • via Tripadvisor
1
1SouthernGirl08 • Friends getaway • Birmingham, Alabama
10
Service
Pros:

The hotel is located next to a huge mall. The staff is friendly. The Club Continental rooms are rhe best.

2026-02-17 • via Tripadvisor
I
I3873OEsamers • Family
10
Beautiful spot in the heart of Cairo
Pros:

Gorgeous facility excellent food and service, in downtown Cairo close to the mall. Wish I had more time to spend there. Highly recommended!

2026-02-15 • via Tripadvisor
D
DimitrisVazelakis • Business • Athens, Attica
10
Excellent choise !
Pros:

I always stay at the InterContinental Citystars Hotel whenever I visit Cairo on business. I particularly appreciate the hotel’s location, as it perfectly suits my work needs.

I would also like to commend the hotel staff. The Concierge team, especially Mr. Ahmed Ismail and his colleagues, are exceptionally kind and always eager to assist in any way possible. I have rarely encountered such genuine hospitality elsewhere.

I would also like to mention Mr. Mohamed Mostafa, the Executive Assistant Manager, for his professionalism and attentiveness. In addition, the housekeeping staff on the 7th floor (if I recall correctly, Mr. Watson and a lady colleague) ensured that my room was always impeccably clean and perfectly arranged when I returned.

The breakfast is excellent, and I highly recommend not leaving the hotel without having dinner at the Shogun Japanese Restaurant — it is truly one of the best I have experienced.

2026-02-14 • via Tripadvisor
H
Hassen • couple • sa
8
2026-02-14 • via Nuitee
A
Ahmed • family_with_children • sa
10
Pros:

Room and all stuff and thank you so much Osama from reception

Cons:

Nothing

2026-02-14 • via Nuitee
M
Mohamed • family_with_children • sa
9
2026-02-13 • via Nuitee