Crystal Inn Hotel & Suites - West Valley City

Hotels
8.6 (1297 reviews)
2254 West City Center , West Valley City , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Excellent breakfast
Friendly staff
Clean rooms
Cons:
Issues with room quality
Concerns about safety
Additional pet fees not disclosed

Categories

Cleanliness
8.01
Generally clean, but concerns about maintenance and some issues mentioned.
Service
8.78
Staff was friendly and helpful, though some felt interrupted.
Location
9.02
Convenient location close to restaurants and amenities.
Room Quality
8.47
Rooms were clean and well-managed, though some discomfort noted.
Amenities
8.5
Good facilities, but issues with the pool and laundry facilities.
Value for Money
8.46
Generally good value but some concerns regarding additional fees.
Food and Beverage
9.01
Breakfast options were excellent and well-received.
Overall Experience
8.58
Mixed experiences overall, some great points but with notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:02

Property Description

Convenient Amenities
This Salt Lake City area hotel offers a variety of convenient amenities including a free airport transfer service, daily breakfast buffet, and free Wi-Fi in all guest rooms.

Relaxation and Recreation
Guests can unwind in the indoor pool and hot tub or stay active in the fitness centre. The hotel also features a small grocer on-site for any last-minute needs.

Nearby Attractions
Conveniently located, the hotel is just a short drive away from the Utah Cultural Celebration Center, Downtown Salt Lake City, and the Maverick Center.

Book your stay at the Crystal Inn Hotel & Suites for a comfortable and enjoyable visit to Salt Lake City!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

$100 pet fee per pet, and only up to 2 pets for seven daysGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Location

Guest Reviews

8.6
Based on 1297 reviews
Cleanliness: 8.01
Service: 8.78
Location: 9.02
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.58
A
Anique • solo_traveller • us
10
Pros:

Room was clean. The beds were comfortable. The staff was nice. The breakfast is always good.

2026-09-19 • via Nuitee
R
Rod • couple • us
9
Great place, conveneient location, good breakfast.
Pros:

Room was spacious and clean, We loved the jetted tub! Close to good restaurants and activities. Breakfast was great, space was clean and organized. Staff kept food restocked.

Cons:

The garbage truck picking up the dumpster at 4 AM woke us up.

2026-09-17 • via Nuitee
S
SILVIA • couple • us
8
et, Spacious Room Near the Airport
Pros:

The hotel is a little dated, but it was clean and very convenient for the airport. Despite being close to the road, it was surprisingly quiet, which was a big plus. They also provided a shuttle service from the airport to the hotel.

The room was very spacious and had two very large, comfortable beds. The breakfast was also quite decent.

Overall, a convenient and comfortable option if you need to stay near the airport.

Cons:

little dated

2026-09-15 • via Nuitee
E
Elisa • couple • us
8
Clean, comfortable & quiet!
Pros:

This hotel was conveniently located for us. We were in town for a concert so it was just a short, one night stay. The room was clean & comfortable. I was pleasantly surprised at how quiet our room was!

Cons:

The layout for the breakfast buffet is not great if there are a lot of people. I went down for a cup of tea & a tour bus full of people were in line at the buffet or already eating. It was a but tricky to maneuver to the far side to get to the tea/coffee. Because of the crowd we chose to go out for breakfast so I can't comment on the food except to say it looked like a lot of hot food options.

2026-09-09 • via Nuitee
K
Kevin • couple • us
10
2026-09-03 • via Nuitee
M
MoMo • solo_traveller • us
10
Pros:

Thank you Jessica for the friendliest service!

2026-08-31 • via Nuitee
K
Keith • couple • us
10
2026-08-30 • via Nuitee
N
Nicolas • solo_traveller • fr
8
Pros:

L'accueil et la disponibilité du personnel

Cons:

Sanitaires bouchés a notre arrivée

2026-08-30 • via Nuitee
Árpád • solo_traveller • hu
9
2026-08-24 • via Nuitee
G
Ghulam • extended_group • us
9
2026-08-24 • via Nuitee
Y
Yuan • family_with_children • us
8
2026-08-14 • via Nuitee
J
Jorge • solo_traveller • cr
10
2026-08-12 • via Nuitee
S
Sulki • family_with_children • kr
10
Pros:

세면대가 두개여서 편했고, 수영장 헬스장도 아담했지만 좋았어요. 제가 방문한 날은 날씨가 안 좋아서 식사하기가 애매했는데 바로 근처에 식당도 몇군데 있어서 좋았어요. 방도 넓고 식탁도 있어서 테이크아웃해온 음식을 같이 먹기도 편했어요.

Cons:

헬스장, 수영장에 탈의실, 샤워실이 없었어요. 수건으로 대충 닦긴했지만 물을 뚝뚝 흘리면서 방으로 올라와야하는 점이 조금 아쉬웠습니다.

2026-08-09 • via Nuitee
M
Michela • extended_group • it
8
2026-08-08 • via Nuitee
G
Gerrit • solo_traveller • nl
8
2026-08-07 • via Nuitee
A
Amy • family_with_children • us
5
It was fine. Don't stay if you have a pet.
Pros:

Decent room near the parking lot for ease on luggage and dog care.

Cons:

This was the only hotel that charged and outrageous amount for a pet fee of $100. Every other place we stayed between Minnesota and California charged between $15 to $35 per night. It doesn't matter that they "warned" me about the amount. It was almost double for the nightly fee. We left the room in perfect shape.

2026-08-07 • via Nuitee
M
Matthijs Westera • solo_traveller • nl
10
Pros:

Perfect en voor een prima prijs

Cons:

-

2026-08-07 • via Nuitee
G
Glenda • couple • us
10
2026-08-05 • via Nuitee
S
Sharmin • couple • us
10
Good one nighter
Pros:

The hotel meet our needs we just stayed overnight

Cons:

It was a little noisy but the hotel can not control that

2026-08-04 • via Nuitee
S
Sampath • family_with_children • us
6
Pros:

Close to downtown

Cons:

Bed and pillows

2026-08-03 • via Nuitee