Crystal Inn Hotel & Suites - West Valley City

Hotels
8.6 (1297 reviews)
2254 West City Center , West Valley City , US
+1 801-736-2000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Excellent breakfast
Friendly staff
Clean rooms
Cons:
Issues with room quality
Concerns about safety
Additional pet fees not disclosed

Categories

Cleanliness
8.01
Generally clean, but concerns about maintenance and some issues mentioned.
Service
8.78
Staff was friendly and helpful, though some felt interrupted.
Location
9.02
Convenient location close to restaurants and amenities.
Room Quality
8.47
Rooms were clean and well-managed, though some discomfort noted.
Amenities
8.5
Good facilities, but issues with the pool and laundry facilities.
Value for Money
8.46
Generally good value but some concerns regarding additional fees.
Food and Beverage
9.01
Breakfast options were excellent and well-received.
Overall Experience
8.58
Mixed experiences overall, some great points but with notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:02

Property Description

Convenient Amenities
This Salt Lake City area hotel offers a variety of convenient amenities including a free airport transfer service, daily breakfast buffet, and free Wi-Fi in all guest rooms.

Relaxation and Recreation
Guests can unwind in the indoor pool and hot tub or stay active in the fitness centre. The hotel also features a small grocer on-site for any last-minute needs.

Nearby Attractions
Conveniently located, the hotel is just a short drive away from the Utah Cultural Celebration Center, Downtown Salt Lake City, and the Maverick Center.

Book your stay at the Crystal Inn Hotel & Suites for a comfortable and enjoyable visit to Salt Lake City!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

$100 pet fee per pet, and only up to 2 pets for seven daysGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Location

Guest Reviews

8.6
Based on 1297 reviews
Cleanliness: 8.01
Service: 8.78
Location: 9.02
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.58
H
Hila • couple • il
10
2026-10-31 • via Nuitee
P
Patricia • family_with_children • us
7
Dog fees way too much!
Pros:

Clean rooms and nice staff

Cons:

Pet fee was over $100. That is not advertised on sites like " Bring Fido" so we were quite shocked. It was as much as it cost for humans to stay. Would not recommend for this reason, there are plenty of other alternative places. We were just too tired to deal with changing.

2026-10-28 • via Nuitee
M
Michael • couple • us
8
2026-10-26 • via Nuitee
C
Christophe • family_with_children • fr
6
Pros:

Hôtel de bon rapport qualité prix
Grande chambre classique
Petit déjeuner correct

Cons:

Chambre très bruyante la nuit (3eme eyage) a cause des systèmes de ventilation extérieurs.

2026-10-25 • via Nuitee
H
Herron • couple • us
8
2026-10-22 • via Nuitee
W
Wendy • solo_traveller • us
10
2026-10-20 • via Nuitee
N
Nichol • couple • us
6
2026-10-20 • via Nuitee
L
Lilibeth • solo_traveller • us
10
2026-10-16 • via Nuitee
C
CINDY • family_with_children • fr
8
Hôtel propre bien placé
Pros:

Bien placé à 15min du delta center et du centre ville, bon petit déjeuner

Cons:

Rien

2026-10-14 • via Nuitee
H
Hillary • family_with_children • us
8
Would stay here again if I went to another show at the Maverik Center.
Pros:

We stayed here because of the location and distance to the Maverik Center, we had tickets to see Doja Cat. We literally walked out the side door and there was the venue. An easy 5-minute walk through the parking lot. Very convenient! This place is a little older, but it was clean, cozy, and comfortable.

Cons:

This isn't the hotel's fault but at night the guests roaming the hallways were noisy and the guests above us were stomping and running around all night. I know it was other kids from the same concert we attended, they were all young, and clearly all energized from the show.

2026-10-13 • via Nuitee
S
Sean • couple • us
1
2026-10-12 • via Nuitee
L
Lisa • couple • us
10
2026-10-11 • via Nuitee
B
Bryan • solo_traveller • us
3
Pros:

The lady at the front desk names Annie was extremely rude. I needed to be added to the reservation and she hung up on the person who needed to add me. She was just mean for no reason. She did not verify any of my information. When that was done and finally checked in she did not inform me about the breakfast times and wifi info. Gave me the wrong directions to my room and was just overall very unpleasant. I'm not sure i will be referring anyone to stay here because it was very off putting

2026-10-10 • via Nuitee
J
Jamie • solo_traveller • us
8
Good value, great location!
Pros:

The location was perfect for our planned event. The breakfast was good, hot and plenty of options.

Cons:

The bed was comfortable at first, but later woke up very uncomfortable. Also, each room should have an extra blanket so if it's needed the guest shouldn't have to call the front desk to get one.

2026-10-09 • via Nuitee
S
Steffi • couple • de
10
Toller Auffenthalt
Pros:

Super sauberes und sehr gut geführtes Hotel.
Das Frühstück war für amerikanischen Standard überragend. Es gab auch gewisse Wechsel des Speisenangebots zwischen aufeinander folgenden Tagen. Auch wurde von Porzellantellern und mit metallenem Besteck gegessen. Das Personal im Frühstücksrestaurant war sehr freundlich.
Toll war auch die Nähe zur Stadtbahn (ca. 600m), mit der man alle 15 Minuten (Sonntags alle 30 Minuten) für 2,50$ ins Stadtzentrum (und auch zum Flughafen) fahren kann.
Direkt gegenüber gibt es ein Restaurant z.B. fürs Abendessen.

Cons:

Bedauerlich war, dass es Wochentags nur bis 9:00 Frühstück gibt (Wochenende bis 10:00). Das übersieht man als "Längerschläfer" leicht und steht dann mit leerem Magen da.

2026-10-07 • via Nuitee
A
Anique • solo_traveller • us
10
Pros:

Room was clean. The beds were comfortable. The staff was nice. The breakfast is always good.

2026-09-19 • via Nuitee
R
Rod • couple • us
9
Great place, conveneient location, good breakfast.
Pros:

Room was spacious and clean, We loved the jetted tub! Close to good restaurants and activities. Breakfast was great, space was clean and organized. Staff kept food restocked.

Cons:

The garbage truck picking up the dumpster at 4 AM woke us up.

2026-09-17 • via Nuitee
S
SILVIA • couple • us
8
et, Spacious Room Near the Airport
Pros:

The hotel is a little dated, but it was clean and very convenient for the airport. Despite being close to the road, it was surprisingly quiet, which was a big plus. They also provided a shuttle service from the airport to the hotel.

The room was very spacious and had two very large, comfortable beds. The breakfast was also quite decent.

Overall, a convenient and comfortable option if you need to stay near the airport.

Cons:

little dated

2026-09-15 • via Nuitee
E
Elisa • couple • us
8
Clean, comfortable & quiet!
Pros:

This hotel was conveniently located for us. We were in town for a concert so it was just a short, one night stay. The room was clean & comfortable. I was pleasantly surprised at how quiet our room was!

Cons:

The layout for the breakfast buffet is not great if there are a lot of people. I went down for a cup of tea & a tour bus full of people were in line at the buffet or already eating. It was a but tricky to maneuver to the far side to get to the tea/coffee. Because of the crowd we chose to go out for breakfast so I can't comment on the food except to say it looked like a lot of hot food options.

2026-09-09 • via Nuitee
K
Kevin • couple • us
10
2026-09-03 • via Nuitee