Crystal Inn Hotel & Suites - West Valley City

Hotels
8.6 (1297 reviews)
2254 West City Center , West Valley City , us
+1 801-736-2000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Excellent breakfast
Friendly staff
Clean rooms
Cons:
Issues with room quality
Concerns about safety
Additional pet fees not disclosed

Categories

Cleanliness
8.01
Generally clean, but concerns about maintenance and some issues mentioned.
Service
8.78
Staff was friendly and helpful, though some felt interrupted.
Location
9.02
Convenient location close to restaurants and amenities.
Room Quality
8.47
Rooms were clean and well-managed, though some discomfort noted.
Amenities
8.5
Good facilities, but issues with the pool and laundry facilities.
Value for Money
8.46
Generally good value but some concerns regarding additional fees.
Food and Beverage
9.01
Breakfast options were excellent and well-received.
Overall Experience
8.58
Mixed experiences overall, some great points but with notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:02

Property Description

Convenient Amenities
This Salt Lake City area hotel offers a variety of convenient amenities including a free airport transfer service, daily breakfast buffet, and free Wi-Fi in all guest rooms.

Relaxation and Recreation
Guests can unwind in the indoor pool and hot tub or stay active in the fitness centre. The hotel also features a small grocer on-site for any last-minute needs.

Nearby Attractions
Conveniently located, the hotel is just a short drive away from the Utah Cultural Celebration Center, Downtown Salt Lake City, and the Maverick Center.

Book your stay at the Crystal Inn Hotel & Suites for a comfortable and enjoyable visit to Salt Lake City!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

$100 pet fee per pet, and only up to 2 pets for seven daysGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Location

Guest Reviews

8.6
Based on 1297 reviews
Cleanliness: 8.01
Service: 8.78
Location: 9.02
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.58
G
Ghulam • extended_group • us
9
2026-08-24 • via Nuitee
Árpád • solo_traveller • hu
9
2026-08-24 • via Nuitee
Y
Yuan • family_with_children • us
8
2026-08-14 • via Nuitee
J
Jorge • solo_traveller • cr
10
2026-08-12 • via Nuitee
S
Sulki • family_with_children • kr
10
Pros:

세면대가 두개여서 편했고, 수영장 헬스장도 아담했지만 좋았어요. 제가 방문한 날은 날씨가 안 좋아서 식사하기가 애매했는데 바로 근처에 식당도 몇군데 있어서 좋았어요. 방도 넓고 식탁도 있어서 테이크아웃해온 음식을 같이 먹기도 편했어요.

Cons:

헬스장, 수영장에 탈의실, 샤워실이 없었어요. 수건으로 대충 닦긴했지만 물을 뚝뚝 흘리면서 방으로 올라와야하는 점이 조금 아쉬웠습니다.

2026-08-09 • via Nuitee
M
Michela • extended_group • it
8
2026-08-08 • via Nuitee
G
Gerrit • solo_traveller • nl
8
2026-08-07 • via Nuitee
A
Amy • family_with_children • us
5
It was fine. Don't stay if you have a pet.
Pros:

Decent room near the parking lot for ease on luggage and dog care.

Cons:

This was the only hotel that charged and outrageous amount for a pet fee of $100. Every other place we stayed between Minnesota and California charged between $15 to $35 per night. It doesn't matter that they "warned" me about the amount. It was almost double for the nightly fee. We left the room in perfect shape.

2026-08-07 • via Nuitee
M
Matthijs Westera • solo_traveller • nl
10
Pros:

Perfect en voor een prima prijs

Cons:

-

2026-08-07 • via Nuitee
G
Glenda • couple • us
10
2026-08-05 • via Nuitee
S
Sharmin • couple • us
10
Good one nighter
Pros:

The hotel meet our needs we just stayed overnight

Cons:

It was a little noisy but the hotel can not control that

2026-08-04 • via Nuitee
S
Sampath • family_with_children • us
6
Pros:

Close to downtown

Cons:

Bed and pillows

2026-08-03 • via Nuitee
L
Lee • couple • us
10
2026-08-03 • via Nuitee
T
Timothy • solo_traveller • us
5
2026-07-25 • via Nuitee
S
Shelle • solo_traveller • us
10
Pros:

Everything was great and I plan on returning and I have already shared with my friends

2026-07-24 • via Nuitee
M
mona • solo_traveller • us
8
Pros:

Close by restaurants, airport and the free shuttle.

Cons:

Breakfast didn't have fruits except for melon. They didn't have pancakes or waffles.

2026-07-22 • via Nuitee
S
Sarah • couple • de
7
Sauber und gute Lage.
Pros:

Saubere Unterkunft. Waren nur für eine Nacht. Gute Lage und gutes Frühstück. Schnelle Anbindung zum Flughafen.

Cons:

Leider etwas in die Jahre gekommen.

2026-07-21 • via Nuitee
E
Elmor • solo_traveller • hu
8
Pros:

Csendes környéken van, nagy a szoba, jól felszerelt, a reggeli is jó volt. 2 éjszakát töltöttem itt, a személyzet elérhető volt szinte mindig.

Cons:

Első éjszaka valami riasztó megszólalt éjjel 1kor, ami így tönkre is tette az alvásomat.

2026-07-19 • via Nuitee
J
Jeff • solo_traveller • us
7
Good value and a good location.
Pros:

Clean and a great location

2026-07-16 • via Nuitee
E
Emily • solo_traveller • us
8
Clean property in a good location
Pros:

Nice and clean. Good breakfast. Friendly staff

Cons:

Shower had basically two temperatures. Hot or cold. I had a hard time finding a middle temperature

2026-07-15 • via Nuitee