Homewood Suites by Hilton Columbus

The Homewood Suites Columbus Georgia was the WORST hotel I have ever stepped into. I have stayed at many Hilton hotels, across brands, for many years. I have been a Hilton Honors member for at least 25 years.
On July 15, I attempted to stay at the Homewood Suites in Columbus Georgia. This was, by far, the most DISGUSTING, DISGUSTING, DISGUSTING hotel I have ever visited!
The amount of dirt and grime that covered the furniture, was severe. I could not bring myself to touch any of the furniture, I was afraid I would catch a disease due to the amount of obvious dirt covering everything. Not just worn and old, actual dirt. The chair in the room was mostly black. I couldn't tell what color the chair was supposed to be.
However, that wasn't the worst of it. I looked into the bathroom. I couldn't believe I was in a HILTON Brand hotel. There was actual FECES stains smeared across the wall. I know it was FECES stains, and not stains from something else, because there was actual FECES on the floor at the bottom of the stain.
The manager at the front desk offered to spray sanitizer in the bathroom for me. Seriously!?! He was not surprised about the rooms condition nor when I asked for my money back. I then stayed at the Marriott in downtown Columbus.
This Homewood hotel room was VILE! This was not only an issue with an unrenovated room. This was VILE! Hilton hotels corporate needs to immediately assess and dis-associate this property of any Hilton name.

We had a wonderful stay at Homewood Suites in Columbus. The staff was professional, friendly, and truly went above and beyond to make us feel welcome. Their exceptional customer service made all the difference. The hotel was clean, comfortable, and well maintained. We would definitely stay here again and highly recommend it to anyone visiting the area.

We had 2 rooms. One was completely outdated and shabby. Wallpaper was peeling and the shower was moldy. The other room was updated. Biggest complaint was there were no vending machines to buy a bottle of water or soda. Had to go down the street to a gas station to buy water.

Horrible. No warning that they are under major renovation. Our room was filthy with mold on the shower. Hole on the bathroom door. Fridge made loud noises all night long. Construction sounds all day long. As a Hilton Diamond member we asked for an upgrade. They lied as said there weren’t any and were rude about. But clearly found a one bedroom suite available on their website that I could have booked. Breakfast was awful. We were moving our military son so having the extra door separating the living room to the bedroom would have been helpful.

Location was very close to perfect for our situation. Staff was friendly. .

The space and breakfast

There was water spots in multiple places throughout the building and room. Tile was not fully cleaned in my room, I found marks on the ground that should have been cleaned before i arrived.

The closet door in the bathroom had the door off of the track...

I was on the 1st floor and for about 2 hours I could hear the guests above me stomping (10pm - 12am), as well as their television. In the morning the side door slamming shut woke me up. It was absolutely unbearable...

I had to skip taking a shower before work because the water was barely warm and I would of been freezing when I got out.

It is an absolute joke to know this is a Hilton!

The room was spacious and clean

Worst experience ever. No regard for customer service or care. Taking money for rooms but can’t even offer a hot shower. Issue was made aware on day one but never got fixed. No clear answer on when the issue would be fixed. Finally when I thought some progress was being made, and given another room. I was told to go back to the same crappy room as before. As a veteran it feels like a slap in the face to have the same living conditions as being as being on deployment. Hospitality does not exist here. I wouldn’t recommend this place to anybody not even my dog. Cold showers and unanswered questions is what awaits you here.

I was assigned a room that was in the middle of construction project. When I complain about the noise to the manager on duty at 9 AM on December 17, he was there a dismissive and borderline rude to me. I am a senior citizen who only wanted to express my displeasure with this particular stay. I will never recommend this hotel to anyone simply because of the customer service I received today.

The breakfast was exceptional. The bed was comfortable.

Property is old, everything was dated. Carpet in room needs replaced. Staff was very kind. Breakfast was ok.

Good area

Everythingcom

I experienced a bed bug infestation and had numerous bites on my body when I checked out. The hotel has not been transparent about how they are handling the treatment of the room and I would warn anyone booking here to take the next acceptable alternative. Bed bug bites are no joke!! They had a good breakfast but who really cares about that if you are itching and in pain!

Kind staff and amazing breakfast

The hotel was in good location but everything else was poor. Not a lot of parking. The luggage carts didn't have enough air in the tires and were very hard to push. The hotel is split up and hard to find our way around so we went outside and then in. Many things wrong with the room. The front clerk got our TV working. Breakfast was okay. On checkout asked to speak to manager who was not available and asked the manager to call us. After we called 3 times, finally talked to manager.
This stay was disappointing as we expected better from Hilton.

Super friendly staff and a comfortable bed, highly recommended!